Snapshot 23971
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 2454,
"data": {
"name": "Amazon Web Services, Inc.",
"purposes": [
"Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshcaller",
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshping",
"Freshrelease",
"Freshsales",
"Freshsales Suite",
"Freshservice",
"Freshservice MSP",
"Freshstatus",
"Freshsuccess",
"Freshsurvey",
"Freshteam"
],
"locations": [
"US, EU, AUS, IND, ME"
]
}
},
{
"kind": "subprocessor",
"vendor": "appcues",
"evidence_id": 2454,
"data": {
"name": "Appcues, Inc.",
"purposes": [
"Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshcaller",
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshsales",
"Freshsales Suite",
"Freshsuccess",
"Freshteam"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "automattic",
"evidence_id": 23971,
"data": {
"name": "Automattic Inc.",
"purposes": [
"Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshdesk",
"Freshdesk Omni"
],
"locations": [
"US",
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "calendly-com",
"evidence_id": 23971,
"data": {
"name": "Calendly, LLC",
"purposes": [
"Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for customers. Calendly is a preferred way to interact live with Freshworks’ Sales rather than sharing their information via email or chat."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshsales",
"Freshsales Suite",
"Freshservice",
"Freshservice MSP",
"Freshteam"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudflare",
"evidence_id": 2454,
"data": {
"name": "Cloudflare, Inc",
"purposes": [
"Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshcaller",
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshrelease",
"Freshsales",
"Freshsales Suite",
"Freshservice",
"Freshservice MSP",
"Freshstatus",
"Freshsuccess",
"Freshsurvey",
"Freshteam"
],
"locations": [
"US, EU, AUS, IND, ME"
]
}
},
{
"kind": "subprocessor",
"vendor": "databricks",
"evidence_id": 23971,
"data": {
"name": "Databricks, Inc.",
"purposes": [
"Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations"
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshcaller",
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshping",
"Freshrelease",
"Freshsales",
"Freshsales Suite",
"Freshservice",
"Freshservice MSP",
"Freshstatus",
"Freshsuccess",
"Freshsurvey",
"Freshteam"
],
"locations": [
"US, EU, AUS, IND, ME"
]
}
},
{
"kind": "subprocessor",
"vendor": "dropbox",
"evidence_id": 2454,
"data": {
"name": "Dropbox, Inc.",
"purposes": [
"Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshsales",
"Freshsales Suite",
"Freshservice"
],
"locations": [
"US, EU, AUS"
]
}
},
{
"kind": "subprocessor",
"vendor": "e6data",
"evidence_id": 23971,
"data": {
"name": "e6data Inc",
"purposes": [
"e6data provides a high-performance SQL query engine that runs on top of the analytics data lake platform. The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshcaller",
"Freshchat",
"Freshdesk",
"Freshdesk Omni Freshsales Suite Freshservice MSP Freshsuccess",
"Freshping Freshstatus Freshrelease Freshsurvey",
"Freshsales Freshmarketer Freshteam",
"Freshservice"
],
"locations": [
"US, EU, AUS, IND, ME"
]
}
},
{
"kind": "subprocessor",
"vendor": "fullcontact",
"evidence_id": 23971,
"data": {
"name": "FullContact Inc.",
"purposes": [
"Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows the customers to enrich the contacts that they maintain in our products with other social or publicly available information. Processing of data by FullContact Inc., is not covered under the Terms of Service and Privacy Policy of Freshworks Inc."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshmarketer",
"Freshsales",
"Freshsales Suite"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 23971,
"data": {
"name": "Google LLC",
"purposes": [
"Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users.",
"Google Cloud Services and Google Vertex provide infrastructure and cloud computing services for FireHydrant including AI computing services using Anthropic Models.",
"Google Fonts is a catalog of open-source fonts and icons, which makes it easy to integrate expressive type and icons seamlessly.",
"Google Translate offers translation of agent and customer interaction messages so that an Agent can provide support to an end-user who speaks a different language. This enables the agent to provide multilingual support."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"FireHydrant",
"Freshcaller",
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshsales",
"Freshsales Suite",
"Freshsurvey"
],
"locations": [
"US",
"US",
"EU",
"US, EU, AUS, IND"
]
}
},
{
"kind": "subprocessor",
"vendor": "zerobounce",
"evidence_id": 2454,
"data": {
"name": "Hertza L.L.C. D/B/A ZeroBounce",
"purposes": [
"Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations"
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshmarketer",
"Freshsales",
"Freshsales Suite"
],
"locations": [
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "inline-manual",
"evidence_id": 2454,
"data": {
"name": "Inline Manual Ltd.",
"purposes": [
"Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshdesk",
"Freshdesk Omni",
"Freshrelease",
"Freshservice"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "mailgun",
"evidence_id": 2454,
"data": {
"name": "Mailgun Technologies Inc.",
"purposes": [
"Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshsuccess"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "merge-api",
"evidence_id": 23971,
"data": {
"name": "Merge API, Inc.",
"purposes": [
"Merge API is a platform which helps enable integration between freshworks products and other software applications. Freshworks and its customers can integrate to 3rd party applications via marketplace apps through Merge Connector API."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshdesk",
"Freshdesk Omni",
"Freshservice",
"Freshservice MSP"
],
"locations": [
"US",
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 2454,
"data": {
"name": "Microsoft Corporation",
"purposes": [
"Cosmos Data (Microsoft Corporation) is used by Freshworks to process customer activity events — such as messages received, conversations resolved, or assignments made — so they can be reflected in near real-time dashboards within the product, typically within a few minutes.",
"Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshcaller",
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshsales",
"Freshsales Suite",
"Freshservice"
],
"locations": [
"US, EU, AUS, IND",
"US, EU, IND, AUS"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 2454,
"data": {
"name": "Rchilli Inc.",
"purposes": [
"RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshteam"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "sendgrid",
"evidence_id": 23971,
"data": {
"name": "SendGrid, Inc.",
"purposes": [
"SendGrid provides transactional email delivery services within FireHydrant.",
"The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"FireHydrant",
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshrelease",
"Freshsales",
"Freshsales Suite",
"Freshservice",
"Freshservice MSP",
"Freshteam"
],
"locations": [
"US",
"US",
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 23971,
"data": {
"name": "Twilio Inc.",
"purposes": [
"Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.",
"Twilio provides a platform to programmatically initiate and receive calls, SMS, or Whatsapp messaging through FireHydrant."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"FireHydrant",
"Freshcaller",
"Freshchat",
"Freshdesk Omni",
"Freshsales",
"Freshsales Suite"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "wiz-io",
"evidence_id": 23971,
"data": {
"name": "Wiz Inc.",
"purposes": [
"Wiz is used to continuously scan and analyse cloud environments for risks,including Data Security Posture Management, vulnerability management, misconfigurations, and exposure detection. It provides visibility into workloads, data, and identities, enabling proactive identification and prioritization of security issues."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshcaller",
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshmarketer",
"Freshping",
"Freshrelease",
"Freshsales",
"Freshsales Suite",
"Freshservice",
"Freshservice MSP",
"Freshstatus",
"Freshsuccess",
"Freshsurvey",
"Freshteam"
],
"locations": [
"US, EU, AUS, IND, ME"
]
}
},
{
"kind": "subprocessor",
"vendor": "workato",
"evidence_id": 23971,
"data": {
"name": "Workato Inc.",
"purposes": [
"Workato is an integration platform that will be used to build integrations between Freshworks products and other software. It is also a workflow automation provider. Through Workato connectors, Freshworks and customers can connect with multiple apps."
],
"sections": [
"Infrastructure & Services Sub-processors:"
],
"services": [
"Freshchat",
"Freshdesk",
"Freshdesk Omni",
"Freshservice"
],
"locations": [
"US",
"EU"
]
}
}
]
}