Snapshot 242117
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"khm68x6zltbt",
"wtcp7snm0429",
"q5lzw0zgflyh",
"4g0qfr4s03y8",
"pfqdnzt9kjrf",
"vrpncz5njql2",
"ynrt2yqf7rn8",
"mbtpbpfcg6vg",
"pllt6gr800yy",
"zsm4x4ws8x0c",
"v62k7fdw21td",
"ld9rqywfvblh",
"98md1v60byfc",
"63v1bg2phxrr",
"4brs8mmhvf7f",
"sgn4149px35t",
"kdrc40gw16b9",
"rv54xzw6pt8k",
"xnqq9jsb6qh7",
"2mvxl0t4gbsm",
"0lthkfs0kpgv",
"dndn3xr4456w",
"kq5gmxqfgpnz",
"4nn2z9cdyk6p",
"fwzgv8t10w4h",
"rt6pychpr27j",
"clxs2ss04qjl",
"kdm6k0h4pj8j",
"6qmlzsdsmq96",
"z3vl8wxq4p8d",
"dtqkgh71bhm4"
],
"created_at": "2018-10-01T20:06:36.178-07:00",
"description": "The primary Box web-based application from which customers can access content, collaborate, and perform other workflow-related functions.",
"group_id": null,
"id": "l6vzpnn62cgq",
"name": "Box Web Application",
"page_id": "208q92hckwws",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2018-10-01T20:29:05.712-07:00"
},
{
"components": [
"k9qs0mx2d5cw",
"n3x6zbzwjwch",
"3jx01d80kg17",
"xpk984wrc5z4",
"dl6g3rgzpbmw",
"wpls0qhzglm9",
"f42mcm1h8lw9",
"rfmqz1x1xnjm",
"6r6s18sn6hzl",
"m4505g9709s8",
"tcyh2sw13n01",
"5t05shkk7yl4",
"m3fy4jp3v7g6",
"0nh54wf90k0y",
"9t03tvk93fww",
"51rzpg4366j6"
],
"created_at": "2018-10-01T20:14:39.057-07:00",
"description": null,
"group_id": null,
"id": "vggytbdllrjt",
"name": "Box Platform / API",
"page_id": "208q92hckwws",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2018-10-01T20:29:14.984-07:00"
},
{
"components": [
"w0l4pg7zrc66",
"19ym99q18036",
"jqkkbz8yvk8b",
"rt6135cvpwb0"
],
"created_at": "2018-10-01T20:16:01.967-07:00",
"description": null,
"group_id": null,
"id": "qvh7zdkvw690",
"name": "Desktop Applications",
"page_id": "208q92hckwws",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2018-10-01T20:29:22.158-07:00"
},
{
"components": [
"y529f1dcxz9n",
"hvnyl7pqrlkg",
"lp2y8210101z",
"64t3c6hrtd38",
"nlfkp8vly8dw"
],
"created_at": "2018-10-01T20:18:06.134-07:00",
"description": null,
"group_id": null,
"id": "g58jskvcnlh8",
"name": "Mobile Applications",
"page_id": "208q92hckwws",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2018-10-01T20:29:27.125-07:00"
},
{
"components": [
"3072bjbcjxm4"
],
"created_at": "2018-10-01T20:31:06.453-07:00",
"description": null,
"group_id": null,
"id": "n48wl8ns3z3w",
"name": "Box Notes",
"page_id": "208q92hckwws",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2018-10-01T20:31:41.456-07:00"
},
{
"created_at": "2020-01-02T12:05:42.075-08:00",
"description": null,
"group_id": null,
"id": "k577rblv57vr",
"name": "Box Relay",
"page_id": "208q92hckwws",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-14T23:32:22.172-07:00"
},
{
"components": [
"m9wrjsglbtpy",
"r2y11ffxk32x",
"c65jnfv7j6mj",
"k3b0ssj5kl3f",
"mkmsdsfl4mxf",
"xfyvnv37yspx",
"c7sp7x7k9tl7"
],
"created_at": "2018-10-01T20:21:36.109-07:00",
"description": "This is a catch-all for third-party and Box supported integrations. While we often don't have direct control over third-party apps, we will report impactful issues about them.",
"group_id": null,
"id": "jvy3knlf7n32",
"name": "Partners / Integrations",
"page_id": "208q92hckwws",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-03-08T03:08:44.244-08:00"
},
{
"components": [
"k7gppln3r6hg",
"9xbfsvbwyhpf",
"jnb7q4jmblxq",
"xhqv6cg5n7wj"
],
"created_at": "2018-10-01T20:23:33.878-07:00",
"description": null,
"group_id": null,
"id": "4qn0knsg3vbd",
"name": "Box Community and Support Website (community.box.com)",
"page_id": "208q92hckwws",
"position": 9,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-03-08T03:08:44.254-08:00"
},
{
"created_at": "2018-10-01T20:24:55.884-07:00",
"description": "The primary web portal to both our developer documentation and access to manage Platform application scopes and related configurations.",
"group_id": null,
"id": "qnskj3vl17t6",
"name": "Developer Console / Docs (developer.box.com)",
"page_id": "208q92hckwws",
"position": 10,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-09-04T12:12:11.801-07:00"
},
{
"created_at": "2016-02-01T12:24:51.511-08:00",
"description": "The ability to upload or download content from Box from an FTP client.",
"group_id": null,
"id": "nklhlpplbckl",
"name": "FTP",
"page_id": "208q92hckwws",
"position": 11,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-02-27T15:51:54.278-08:00"
},
{
"created_at": "2018-10-01T20:25:05.195-07:00",
"description": "The primary Box marketing website which includes information about available products and services. This site also serves as the beginning destination for a customer's login to the Box Web Application and default download links to desktop and mobile client software.",
"group_id": null,
"id": "t1bgldgfmgfs",
"name": "Box.com Marketing Website",
"page_id": "208q92hckwws",
"position": 12,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-03T09:05:24.675-08:00"
},
{
"components": [
"dkthw2r4fg6m",
"t53v4sxcqbt1",
"kj1n8xc8v0r7",
"s6bqkz3whtky",
"5mz6wf4fmqr1",
"9639q6t1qcgp",
"02nhcpzs5p09",
"49945m9bgl0j",
"x894c43sh733",
"zfr4gy7qbb44",
"mbn303lf72y4",
"l2xrfbq3y5kc"
],
"created_at": "2023-03-27T12:11:14.873-07:00",
"description": null,
"group_id": null,
"id": "gvf2t5yy82hv",
"name": "Box Zones",
"page_id": "208q92hckwws",
"position": 13,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-03-08T03:08:44.285-08:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2024-05-14T16:39:52.472-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "dndn3xr4456w",
"name": "Box AI",
"page_id": "208q92hckwws",
"position": 22,
"showcase": false,
"start_date": "2024-05-14T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-11-04T01:07:24.947-08:00"
}
],
"created_at": "2026-11-03T21:48:44.386-08:00",
"id": "zwwv3pxkq66v",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "dndn3xr4456w",
"name": "Box Web Application - Box AI",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"created_at": "2026-11-04T01:07:24.985-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-04T01:07:24.985-08:00",
"id": "xljjrv5mx6fc",
"incident_id": "zwwv3pxkq66v",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-04T01:07:24.985-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "dndn3xr4456w",
"name": "Box Web Application - Box AI",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-11-03T22:51:09.456-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-03T22:51:09.456-08:00",
"id": "f7l5v4kdfg37",
"incident_id": "zwwv3pxkq66v",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-03T22:51:09.456-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "dndn3xr4456w",
"name": "Box Web Application - Box AI",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-11-03T22:18:26.499-08:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-03T22:18:26.499-08:00",
"id": "4nyh4w37484p",
"incident_id": "zwwv3pxkq66v",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-03T22:18:26.499-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "dndn3xr4456w",
"name": "Box Web Application - Box AI",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.",
"created_at": "2026-11-03T21:48:44.494-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-03T21:48:44.494-08:00",
"id": "kb3svrnqy2w3",
"incident_id": "zwwv3pxkq66v",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-03T21:48:44.494-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[Minor] Issue with Box AI",
"page_id": "208q92hckwws",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-04T01:07:24.985-08:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/hg22gsr327kn",
"started_at": "2026-11-03T21:48:44.376-08:00",
"status": "resolved",
"updated_at": "2026-11-04T01:07:25.006-08:00"
},
{
"components": [
{
"created_at": "2014-06-26T08:25:48.103-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "k9qs0mx2d5cw",
"name": "Content API",
"page_id": "208q92hckwws",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-19T20:47:58.973-07:00"
},
{
"created_at": "2018-10-01T20:08:50.656-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "wtcp7snm0429",
"name": "Uploads/Downloads",
"page_id": "208q92hckwws",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-19T20:47:58.999-07:00"
},
{
"created_at": "2021-10-21T16:53:26.611-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "rfmqz1x1xnjm",
"name": "Box Sign",
"page_id": "208q92hckwws",
"position": 8,
"showcase": false,
"start_date": "2021-10-21T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-19T20:47:59.022-07:00"
},
{
"created_at": "2021-10-21T16:52:57.541-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "63v1bg2phxrr",
"name": "Box Sign",
"page_id": "208q92hckwws",
"position": 14,
"showcase": false,
"start_date": "2021-10-21T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-19T20:47:59.047-07:00"
}
],
"created_at": "2026-10-19T19:19:09.772-07:00",
"id": "8mlj3j9t0xx9",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "wtcp7snm0429",
"name": "Box Web Application - Uploads/Downloads",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "k9qs0mx2d5cw",
"name": "Box Platform / API - Content API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "rfmqz1x1xnjm",
"name": "Box Platform / API - Box Sign",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"created_at": "2026-10-19T20:47:59.083-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T20:47:59.083-07:00",
"id": "pgq1lvts4lzh",
"incident_id": "8mlj3j9t0xx9",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T20:47:59.083-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "wtcp7snm0429",
"name": "Box Web Application - Uploads/Downloads",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "k9qs0mx2d5cw",
"name": "Box Platform / API - Content API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "rfmqz1x1xnjm",
"name": "Box Platform / API - Box Sign",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-10-19T20:11:42.571-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T20:11:42.571-07:00",
"id": "41jsjzpp8trq",
"incident_id": "8mlj3j9t0xx9",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T20:11:42.571-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "wtcp7snm0429",
"name": "Box Web Application - Uploads/Downloads",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "k9qs0mx2d5cw",
"name": "Box Platform / API - Content API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "rfmqz1x1xnjm",
"name": "Box Platform / API - Box Sign",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.",
"created_at": "2026-10-19T19:33:39.187-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T19:33:39.187-07:00",
"id": "f4z7kf5jv421",
"incident_id": "8mlj3j9t0xx9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T19:33:39.187-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "k9qs0mx2d5cw",
"name": "Box Platform / API - Content API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "rfmqz1x1xnjm",
"name": "Box Platform / API - Box Sign",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.",
"created_at": "2026-10-19T19:19:09.936-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T19:19:09.936-07:00",
"id": "2g6y2v888q14",
"incident_id": "8mlj3j9t0xx9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T19:19:09.936-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[Medium] Issue with multiple Box Services",
"page_id": "208q92hckwws",
"postmortem_body": "On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some customers may have experienced degradation when interacting with our Public API, Downloads, and Box Sign.\n\nThe impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data assets. We mitigated the impact by enabling additional targeted caching to relieve the stress on our datastores. Performance of our services returned to normal levels by 8:32 PM PDT.\n\n# **Analysis**\n\nThe issue began in an internal service that provides Metadata to other parts of Box. At 6:44 PM PDT, requests for one widely used Template started taking longer than usual to complete. Services that depend on this information automatically retried the slow requests, which increased the number of requests for that Template by more than twice its normal rate.\n\nOnce we identified the cause, we began serving the Template from a cache, which reduced the load on the database and restored normal service by 8:32 PM PDT. Background Metadata updates that could not be completed during the incident were processed after service was restored.\n\nAfter mitigation, we identified how to improve the system so that a temporary slowdown does not cause broader degradation.\n\n# **Corrective Actions**\n\nBox has initiated the following corrective actions:\n\n* Serving select frequently used Metadata Templates from a cache to reduce load on individual database rows.\n* Updating retry behavior across dependent services so that they backoff more effectively, instead of adding load during a slowdown.\n* Shortening the time requests wait on a slow response so that the system recovers capacity sooner.\n* Increaseing granular observability to detect slowdowns that affect individual Templates.\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\n\n\nSincerely, \nThe Box Team",
"postmortem_body_last_updated_at": "2026-11-09T00:09:34.802-08:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-10-27T14:29:08.294-07:00",
"reminder_intervals": null,
"resolved_at": "2026-10-19T20:47:59.083-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cq608909nb7h",
"started_at": "2026-10-19T19:19:09.759-07:00",
"status": "resolved",
"updated_at": "2026-11-09T00:09:34.806-08:00"
},
{
"components": [
{
"created_at": "2018-04-16T13:21:09.799-07:00",
"description": "Access to Box through Box Drive",
"group_id": "qvh7zdkvw690",
"id": "jqkkbz8yvk8b",
"name": "Box Drive",
"page_id": "208q92hckwws",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-22T02:15:46.979-07:00"
}
],
"created_at": "2026-10-15T01:30:38.665-07:00",
"id": "j6l1h67d01hc",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "jqkkbz8yvk8b",
"name": "Desktop Applications - Box Drive",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"created_at": "2026-10-15T05:41:41.096-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T05:41:41.096-07:00",
"id": "czxvfyycsm8j",
"incident_id": "j6l1h67d01hc",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T05:41:41.096-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "19ym99q18036",
"name": "Desktop Applications - Box Sync",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "jqkkbz8yvk8b",
"name": "Desktop Applications - Box Drive",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.",
"created_at": "2026-10-15T05:13:58.229-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T05:13:58.229-07:00",
"id": "rv15kwskzp3l",
"incident_id": "j6l1h67d01hc",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T05:13:58.229-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "19ym99q18036",
"name": "Desktop Applications - Box Sync",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-10-15T04:15:14.069-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T04:15:14.069-07:00",
"id": "qwx1ql4wv0h3",
"incident_id": "j6l1h67d01hc",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T04:15:14.069-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "19ym99q18036",
"name": "Desktop Applications - Box Sync",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-10-15T03:10:14.230-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T03:10:14.230-07:00",
"id": "mjsnjs2ksxzj",
"incident_id": "j6l1h67d01hc",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T03:10:14.230-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "19ym99q18036",
"name": "Desktop Applications - Box Sync",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.",
"created_at": "2026-10-15T02:10:23.008-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T02:10:23.008-07:00",
"id": "9d44yj07hpjk",
"incident_id": "j6l1h67d01hc",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T02:10:23.008-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "19ym99q18036",
"name": "Desktop Applications - Box Sync",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive\n\nSome Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.",
"created_at": "2026-10-15T01:30:38.757-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-15T01:30:38.757-07:00",
"id": "f3w207rqxzqg",
"incident_id": "j6l1h67d01hc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-15T01:30:38.757-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-15T05:13:58.229-07:00",
"name": "[Major] Issue with Box Drive",
"page_id": "208q92hckwws",
"postmortem_body": "We recently addressed issues affecting Events and Box Drive. We would like to take the opportunity to further explain these issues and the steps we have taken to prevent recurrence.\n\n\n\nBetween October 14, 2026 at 3:00 PM PDT and October 15, 2026 at 5:10 AM PDT, some customers may have experienced delayed Events delivery and Box Drive synchronization. \n\n\n\n# Analysis\n\nThe incident was caused by an unexpected workload surge. We remediated the issue by deploying a targeted filter for the workload and adding capacity. During the mitigation, some Events and Drive synchronizations may have been delayed.\n\n\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n\n\n* Adding monitoring and improved workload filtering tools to respond to future incidents quicker.\n* Exploring ways to automatically handle unexpected workload changes across our event processing systems.\n\n\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\n\n\nSincerely, \nThe Box Team",
"postmortem_body_last_updated_at": "2026-10-28T22:58:48.713-07:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-10-26T12:24:03.207-07:00",
"reminder_intervals": null,
"resolved_at": "2026-10-15T05:41:41.096-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/2z5s2yy8rp7n",
"started_at": "2026-10-15T01:30:38.656-07:00",
"status": "resolved",
"updated_at": "2026-10-28T22:58:48.716-07:00"
},
{
"components": [
{
"created_at": "2014-06-26T08:25:48.103-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "k9qs0mx2d5cw",
"name": "Content API",
"page_id": "208q92hckwws",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-19T20:47:58.973-07:00"
},
{
"created_at": "2018-10-01T20:06:36.188-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "khm68x6zltbt",
"name": "Login/SSO",
"page_id": "208q92hckwws",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T02:33:09.033-07:00"
},
{
"created_at": "2018-10-01T20:31:06.465-07:00",
"description": null,
"group_id": "n48wl8ns3z3w",
"id": "3072bjbcjxm4",
"name": "Web Application",
"page_id": "208q92hckwws",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T02:33:09.056-07:00"
},
{
"created_at": "2014-06-26T08:27:49.262-07:00",
"description": "Functionality to Preview Content in the Box Web Application, Mobile Clients, and View API.",
"group_id": "vggytbdllrjt",
"id": "n3x6zbzwjwch",
"name": "Content Preview",
"page_id": "208q92hckwws",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T02:33:09.078-07:00"
},
{
"created_at": "2018-10-01T20:08:50.656-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "wtcp7snm0429",
"name": "Uploads/Downloads",
"page_id": "208q92hckwws",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-19T20:47:58.999-07:00"
},
{
"created_at": "2018-10-01T20:15:13.750-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "3jx01d80kg17",
"name": "Authentication (OAuth 2.0 / JWT)",
"page_id": "208q92hckwws",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T02:33:09.124-07:00"
},
{
"created_at": "2018-10-01T20:15:26.120-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "xpk984wrc5z4",
"name": "Search",
"page_id": "208q92hckwws",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-07T09:19:34.087-07:00"
},
{
"created_at": "2018-10-01T20:15:36.651-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "dl6g3rgzpbmw",
"name": "Uploads/Downloads",
"page_id": "208q92hckwws",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-25T00:37:39.171-07:00"
},
{
"created_at": "2019-02-07T08:50:41.522-08:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "wpls0qhzglm9",
"name": "Webhooks",
"page_id": "208q92hckwws",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-01T02:00:07.665-08:00"
},
{
"created_at": "2021-09-27T13:11:38.330-07:00",
"description": "Box Embed Widget",
"group_id": "vggytbdllrjt",
"id": "f42mcm1h8lw9",
"name": "Box Embed Widget",
"page_id": "208q92hckwws",
"position": 7,
"showcase": false,
"start_date": "2021-09-27T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-03-01T02:00:07.713-08:00"
},
{
"created_at": "2021-10-21T16:53:26.611-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "rfmqz1x1xnjm",
"name": "Box Sign",
"page_id": "208q92hckwws",
"position": 8,
"showcase": false,
"start_date": "2021-10-21T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-19T20:47:59.022-07:00"
},
{
"created_at": "2023-03-27T12:05:50.498-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "6r6s18sn6hzl",
"name": "Box Canvas",
"page_id": "208q92hckwws",
"position": 10,
"showcase": false,
"start_date": "2023-03-27T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-03-01T02:00:07.822-08:00"
},
{
"created_at": "2023-03-27T12:06:05.615-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "m4505g9709s8",
"name": "Workflows and Automations",
"page_id": "208q92hckwws",
"position": 11,
"showcase": false,
"start_date": "2023-03-27T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-03-01T02:00:07.866-08:00"
},
{
"created_at": "2023-07-12T12:47:28.112-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "tcyh2sw13n01",
"name": "Box Shuttle",
"page_id": "208q92hckwws",
"position": 12,
"showcase": false,
"start_date": "2023-07-12T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-03-01T02:00:07.912-08:00"
},
{
"created_at": "2018-10-01T20:11:50.125-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "98md1v60byfc",
"name": "Accessible Site (a.box.com)",
"page_id": "208q92hckwws",
"position": 13,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T02:33:09.148-07:00"
},
{
"created_at": "2024-05-14T16:40:45.757-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "5t05shkk7yl4",
"name": "Box AI",
"page_id": "208q92hckwws",
"position": 13,
"showcase": false,
"start_date": "2024-05-14T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-03-01T02:00:07.954-08:00"
},
{
"created_at": "2021-10-21T16:52:57.541-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "63v1bg2phxrr",
"name": "Box Sign",
"page_id": "208q92hckwws",
"position": 14,
"showcase": false,
"start_date": "2021-10-21T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-19T20:47:59.047-07:00"
},
{
"created_at": "2025-01-13T04:53:29.764-08:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "m3fy4jp3v7g6",
"name": "Box Doc Gen",
"page_id": "208q92hckwws",
"position": 14,
"showcase": false,
"start_date": "2025-01-13T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-03-01T02:00:08.001-08:00"
},
{
"created_at": "2025-01-13T04:53:52.303-08:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "0nh54wf90k0y",
"name": "Box Apps",
"page_id": "208q92hckwws",
"position": 15,
"showcase": false,
"start_date": "2025-01-13T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-03-01T02:00:08.053-08:00"
},
{
"created_at": "2026-01-15T09:55:02.199-08:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "9t03tvk93fww",
"name": "Box Extract",
"page_id": "208q92hckwws",
"position": 16,
"showcase": false,
"start_date": "2026-01-15T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-03-01T02:00:08.102-08:00"
},
{
"created_at": "2026-06-02T09:49:02.743-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "51rzpg4366j6",
"name": "Events API",
"page_id": "208q92hckwws",
"position": 17,
"showcase": false,
"start_date": "2026-06-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-07T20:19:31.513-07:00"
},
{
"created_at": "2024-05-14T16:39:52.472-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "dndn3xr4456w",
"name": "Box AI",
"page_id": "208q92hckwws",
"position": 22,
"showcase": false,
"start_date": "2024-05-14T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-11-04T01:07:24.947-08:00"
},
{
"created_at": "2026-05-08T10:07:42.942-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "dtqkgh71bhm4",
"name": "Files Page",
"page_id": "208q92hckwws",
"position": 31,
"showcase": false,
"start_date": "2026-05-08T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-08T02:33:09.217-07:00"
}
],
"created_at": "2026-10-08T02:27:55.756-07:00",
"id": "nby3tvjc88nf",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
"affected_components": [
{
"code": "khm68x6zltbt",
"name": "Box Web Application - Login/SSO",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "wtcp7snm0429",
"name": "Box Web Application - Uploads/Downloads",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "98md1v60byfc",
"name": "Box Web Application - Accessible Site (a.box.com)",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "dndn3xr4456w",
"name": "Box Web Application - Box AI",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "dtqkgh71bhm4",
"name": "Box Web Application - Files Page",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "k9qs0mx2d5cw",
"name": "Box Platform / API - Content API",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "n3x6zbzwjwch",
"name": "Box Platform / API - Content Preview",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "3jx01d80kg17",
"name": "Box Platform / API - Authentication (OAuth 2.0 / JWT)",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "xpk984wrc5z4",
"name": "Box Platform / API - Search",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dl6g3rgzpbmw",
"name": "Box Platform / API - Uploads/Downloads",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wpls0qhzglm9",
"name": "Box Platform / API - Webhooks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "f42mcm1h8lw9",
"name": "Box Platform / API - Box Embed Widget",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rfmqz1x1xnjm",
"name": "Box Platform / API - Box Sign",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6r6s18sn6hzl",
"name": "Box Platform / API - Box Canvas",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m4505g9709s8",
"name": "Box Platform / API - Workflows and Automations",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tcyh2sw13n01",
"name": "Box Platform / API - Box Shuttle",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5t05shkk7yl4",
"name": "Box Platform / API - Box AI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m3fy4jp3v7g6",
"name": "Box Platform / API - Box Doc Gen",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0nh54wf90k0y",
"name": "Box Platform / API - Box Apps",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9t03tvk93fww",
"name": "Box Platform / API - Box Extract",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "51rzpg4366j6",
"name": "Box Platform / API - Events API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "3072bjbcjxm4",
"name": "Box Notes - Web Application",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"created_at": "2026-10-08T02:33:09.394-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-08T02:33:09.394-07:00",
"id": "j38fld5xf27r",
"incident_id": "nby3tvjc88nf",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-08T02:33:09.394-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "khm68x6zltbt",
"name": "Box Web Application - Login/SSO",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "wtcp7snm0429",
"name": "Box Web Application - Uploads/Downloads",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "98md1v60byfc",
"name": "Box Web Application - Accessible Site (a.box.com)",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "dndn3xr4456w",
"name": "Box Web Application - Box AI",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "dtqkgh71bhm4",
"name": "Box Web Application - Files Page",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "k9qs0mx2d5cw",
"name": "Box Platform / API - Content API",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "n3x6zbzwjwch",
"name": "Box Platform / API - Content Preview",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "3jx01d80kg17",
"name": "Box Platform / API - Authentication (OAuth 2.0 / JWT)",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "xpk984wrc5z4",
"name": "Box Platform / API - Search",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dl6g3rgzpbmw",
"name": "Box Platform / API - Uploads/Downloads",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wpls0qhzglm9",
"name": "Box Platform / API - Webhooks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "f42mcm1h8lw9",
"name": "Box Platform / API - Box Embed Widget",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rfmqz1x1xnjm",
"name": "Box Platform / API - Box Sign",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6r6s18sn6hzl",
"name": "Box Platform / API - Box Canvas",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m4505g9709s8",
"name": "Box Platform / API - Workflows and Automations",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tcyh2sw13n01",
"name": "Box Platform / API - Box Shuttle",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5t05shkk7yl4",
"name": "Box Platform / API - Box AI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m3fy4jp3v7g6",
"name": "Box Platform / API - Box Doc Gen",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0nh54wf90k0y",
"name": "Box Platform / API - Box Apps",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9t03tvk93fww",
"name": "Box Platform / API - Box Extract",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "51rzpg4366j6",
"name": "Box Platform / API - Events API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "3072bjbcjxm4",
"name": "Box Notes - Web Application",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.",
"created_at": "2026-10-08T02:27:56.387-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-08T02:27:56.387-07:00",
"id": "1ns3bb666zdl",
"incident_id": "nby3tvjc88nf",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-08T02:27:56.387-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[Critical] Issues with Multiple Box Services",
"page_id": "208q92hckwws",
"postmortem_body": "We recently addressed an issue that affected several Box services. We would like to take the opportunity to further explain what happened and the steps we have taken to keep it from happening in the future.\n\nOn Thursday, October 8, 2026, between 1:48 AM and 2:08 AM PDT, some customers may have experienced high error rates, slowness, and intermittent service unavailability across several Box capabilities, including All Files, API integrations, Web and SSO logins, Box Sign, Uploads, and Downloads. \n\nA deployment initiated by our cloud provider resulted in latency across several of our database volumes causing database requests to stall. The incident was resolved after our cloud provider identified the performance regression and rolled back the offending change.\n\n# Analysis\n\nOur database service is deployed across multiple availability zones to provide high availability and redundancy. Typically, our systems detect if an active database instance fails or becomes unreachable and redirect traffic away from the impacted instance to replicas in alternate zones.\n\nDuring this incident, our cloud provider was deploying an update to a single availability zone that inadvertently caused severe disk read latency without failing explicitly or timing out, which caused pending storage operations and database queries to hang. This incident impacted several of our databases in the affected availability zone which led to widespread slowness and timeouts. However, automated health-checking systems did not detect failure because database instances remained responsive to health checks. Consequently, traffic was not automatically redirected and the degraded instances continued to receive requests that they could not process.\n\nOnce our cloud provider detected the degradation, they immediately paused and rolled back the change, at which point our database performance returned to baseline and all degraded services recovered.\n\n# Corrective Actions\n\nBox is taking the following actions to improve system resilience:\n\n* Upgrading health checks to perform more comprehensive system health evaluation and validate end-to-end query responsiveness.\n* Ensuring health-checking and remediation services perform effectively under concurrent, multi-instance failures during widespread zonal degradation.\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely, \nThe Box Team",
"postmortem_body_last_updated_at": "2026-11-09T00:04:35.496-08:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-11-09T00:04:35.496-08:00",
"reminder_intervals": null,
"resolved_at": "2026-10-08T02:33:09.394-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/245w7lxl0mkv",
"started_at": "2026-10-08T02:27:55.708-07:00",
"status": "resolved",
"updated_at": "2026-11-09T00:04:35.590-08:00"
},
{
"components": [
{
"created_at": "2026-06-02T09:49:02.743-07:00",
"description": null,
"group_id": "vggytbdllrjt",
"id": "51rzpg4366j6",
"name": "Events API",
"page_id": "208q92hckwws",
"position": 17,
"showcase": false,
"start_date": "2026-06-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-07T20:19:31.513-07:00"
},
{
"created_at": "2024-12-03T21:43:03.387-08:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "kq5gmxqfgpnz",
"name": "Enterprise Reports",
"page_id": "208q92hckwws",
"position": 23,
"showcase": false,
"start_date": "2024-12-03T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-10-07T20:38:49.027-07:00"
}
],
"created_at": "2026-10-07T18:48:20.885-07:00",
"id": "gpq20z01s4y9",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "51rzpg4366j6",
"name": "Box Platform / API - Events API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you continue to experience any issues, please contact Support at https://support.box.com.",
"created_at": "2026-10-07T20:54:12.499-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T20:54:12.499-07:00",
"id": "pbnzk3fnwlxv",
"incident_id": "gpq20z01s4y9",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T20:54:12.499-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "51rzpg4366j6",
"name": "Box Platform / API - Events API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.",
"created_at": "2026-10-07T20:38:49.070-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T20:38:49.070-07:00",
"id": "pjbqjgdjyv06",
"incident_id": "gpq20z01s4y9",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T20:38:49.070-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "51rzpg4366j6",
"name": "Box Platform / API - Events API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.",
"created_at": "2026-10-07T20:19:31.564-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T20:19:31.564-07:00",
"id": "7szv1553n8yv",
"incident_id": "gpq20z01s4y9",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T20:19:31.564-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "51rzpg4366j6",
"name": "Box Platform / API - Events API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.",
"created_at": "2026-10-07T19:53:15.548-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T19:53:15.548-07:00",
"id": "zswsbwtfz4b1",
"incident_id": "gpq20z01s4y9",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T19:53:15.548-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "51rzpg4366j6",
"name": "Box Platform / API - Events API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.",
"created_at": "2026-10-07T19:21:18.157-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T19:21:18.157-07:00",
"id": "c11qprttlrdb",
"incident_id": "gpq20z01s4y9",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T19:21:18.157-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "51rzpg4366j6",
"name": "Box Platform / API - Events API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.",
"created_at": "2026-10-07T18:48:21.025-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-07T18:48:21.025-07:00",
"id": "n3kt0msdwn6k",
"incident_id": "gpq20z01s4y9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-07T18:48:21.025-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-07T20:38:49.070-07:00",
"name": "[Medium] Issue with Enterprise Event Reports",
"page_id": "208q92hckwws",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-07T20:54:12.499-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/m4y0wyxljb1s",
"started_at": "2026-10-07T18:48:20.873-07:00",
"status": "resolved",
"updated_at": "2026-10-07T20:54:12.524-07:00"
},
{
"components": [
{
"created_at": "2024-12-03T21:43:03.387-08:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "kq5gmxqfgpnz",
"name": "Enterprise Reports",
"page_id": "208q92hckwws",
"position": 23,
"showcase": false,
"start_date": "2024-12-03T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-10-07T20:38:49.027-07:00"
}
],
"created_at": "2026-09-30T11:08:23.345-07:00",
"id": "ykw1vy641q3p",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"created_at": "2026-10-05T07:09:08.727-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-05T07:09:08.727-07:00",
"id": "g5r5znfrhc40",
"incident_id": "ykw1vy641q3p",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-05T07:09:08.727-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders \u0026 Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaborations, and Folder Shared Links. Storage and Content Growth insights are also affected.\n\nThese reports and insights may show missing or outdated values. User Engagement Reports may show values of zero.",
"created_at": "2026-10-02T09:58:28.516-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-02T09:58:28.516-07:00",
"id": "f38gy35z3nmw",
"incident_id": "ykw1vy641q3p",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-02T09:58:28.516-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Recovery work remains in progress. We will provide our next update when the status changes.",
"created_at": "2026-10-02T03:03:38.179-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-02T03:03:38.179-07:00",
"id": "g7h3mfs7ltkf",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-02T03:03:38.179-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.",
"created_at": "2026-10-01T14:28:38.680-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T14:28:38.680-07:00",
"id": "lmwptnszjty0",
"incident_id": "ykw1vy641q3p",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T14:28:38.680-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-10-01T07:44:18.396-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T07:44:18.396-07:00",
"id": "w6lkvz488yrn",
"incident_id": "ykw1vy641q3p",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T07:44:18.396-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Many report types (including User Engagement and Folders \u0026 Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.",
"created_at": "2026-10-01T06:26:39.838-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T06:26:39.838-07:00",
"id": "c4tm78rb6n6c",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T06:26:39.838-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-10-01T04:13:16.817-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T04:13:16.817-07:00",
"id": "1gtly9t8wdbl",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T04:13:16.817-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-10-01T02:11:28.964-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T02:11:28.964-07:00",
"id": "bp1wtlgb9qcj",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T02:11:28.964-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-10-01T00:11:31.798-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T00:11:31.798-07:00",
"id": "s3qtcvrlnypt",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T00:11:31.798-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-09-30T21:03:12.139-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T21:03:12.139-07:00",
"id": "lycyh7f5rgpt",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T21:03:12.139-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-09-30T17:02:37.758-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T17:02:37.758-07:00",
"id": "895ttvwv3wz4",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T17:02:37.758-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-09-30T15:17:28.296-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T15:17:28.296-07:00",
"id": "798f4xml08yv",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T15:17:28.296-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-09-30T14:23:51.609-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T14:23:51.609-07:00",
"id": "mgbqppxjmsng",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T14:23:51.609-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-09-30T13:47:16.840-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T13:47:16.840-07:00",
"id": "snq7fs8h9bqz",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T13:47:16.840-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-09-30T12:51:16.146-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T12:51:16.146-07:00",
"id": "133gb8t731wn",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T12:51:16.146-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.",
"created_at": "2026-09-30T11:53:02.696-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T11:53:02.696-07:00",
"id": "338fqngr4rc2",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T11:53:02.696-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kq5gmxqfgpnz",
"name": "Box Web Application - Enterprise Reports",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.",
"created_at": "2026-09-30T11:08:23.496-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T11:08:23.496-07:00",
"id": "5xqlt4cxn71t",
"incident_id": "ykw1vy641q3p",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T11:08:23.496-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-30T11:08:23.496-07:00",
"name": "[Medium] Issue with multiple reports",
"page_id": "208q92hckwws",
"postmortem_body": "We recently addressed issues that affected reporting and Admin Console insights in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.\n\n\n\nFrom September 29, 2026 to October 3, 2026, customers may have experienced outdated or unavailable data across select reports and Admin Console insights. A performance regression in our cloud-managed data warehouse introduced timeouts in our analytics data pipeline, which impacted data freshness until the provider resolved the underlying issue.\n\n# Analysis\n\n\n\nOur analytics data pipeline is comprised of several scheduled jobs which maintain data freshness and accuracy. One of these jobs experienced substantially increased latency due to a performance regression introduced within our cloud-managed data warehouse. This led to the job exceeding timeout thresholds and failing to update the latest analytics data. Reporting and Admin Insights thereby became unable to serve this data, and temporarily displayed zeroed, delayed, or partially missing data in customer reports.\n\n\n\nOn-call engineers manually mitigated these jobs by backfilling data in batches, while we simultaneously partnered with our cloud provider to identify a root cause. The issue was remediated when our cloud provider deployed a performance optimization addressing the underlying issue. Automated jobs resumed processing without timing out, completing a full backfill of all delayed analytics data and continually updating reporting data within typical freshness.\n\n\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n\n\n* Designing and implementing a more scalable data model for our analytics pipeline to improve its overall performance and resilience to regressions in our cloud data warehouse.\n* Enhancing observability for data analytics jobs and query performance to improve detection and diagnosis of similar incidents in the future.\n* Partnering with our cloud provider to improve proactive detection and prevention of performance regressions.\n\n\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\n\n\nSincerely,\n\n\n\nThe Box Team",
"postmortem_body_last_updated_at": "2026-11-01T16:05:45.403-08:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-11-01T16:05:45.403-08:00",
"reminder_intervals": null,
"resolved_at": "2026-10-05T07:09:08.727-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/jttbktzfwt3s",
"started_at": "2026-09-30T11:08:23.330-07:00",
"status": "resolved",
"updated_at": "2026-11-01T16:05:45.430-08:00"
},
{
"components": [],
"created_at": "2026-10-01T03:00:00.000-07:00",
"id": "9zt2kt0r08xy",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": null,
"body": "From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"created_at": "2026-10-01T20:43:52.554-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-01T03:00:00.000-07:00",
"id": "8ly1pv2b82fy",
"incident_id": "9zt2kt0r08xy",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T20:43:52.554-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[Medium] Issue with File Requests",
"page_id": "208q92hckwws",
"postmortem_body": "We recently addressed issues affecting File Requests in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.\n\nOn October 1, 2026 between 2:50 AM and 3:30 AM PT, some customers may have experienced File Requests upload pages rendering as garbled text and unavailable File Request links, preventing users from accessing File Requests upload pages and File Request links. Service was restored at 3:30 AM PT.\n\n# Analysis\n\nThe issue was caused by a change to how File Requests upload pages are packaged for production, which made them incompatible with the service that delivers them. As a result, the pages displayed as garbled text. Rolling back to the previous release restored the pages, and we have since configured our deployments to keep using the compatible format.\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n* Correcting the deployment configuration for File Requests upload pages so they are always packaged in a format the delivering service can read.\n* Adding a mandatory pre-release check that automatically stops a rollout if File Requests and Forms pages fail validation in production.\n* Strengthening monitoring of File Requests upload pages so rendering issues are detected and addressed before customers are affected.\n\n\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely, \nThe Box Team",
"postmortem_body_last_updated_at": "2026-10-21T12:01:33.305-07:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-10-21T12:01:33.305-07:00",
"reminder_intervals": null,
"resolved_at": "2026-10-01T03:00:00.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/bg9l10zsjf57",
"started_at": "2026-10-01T20:43:52.497-07:00",
"status": "resolved",
"updated_at": "2026-10-21T12:01:33.336-07:00"
},
{
"components": [],
"created_at": "2026-09-29T07:15:57.029-07:00",
"id": "nymp07yk68rh",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
"affected_components": null,
"body": "From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"created_at": "2026-09-29T07:15:57.110-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-29T08:30:00.000-07:00",
"id": "blft1f60s53k",
"incident_id": "nymp07yk68rh",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-29T07:15:57.110-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads",
"page_id": "208q92hckwws",
"postmortem_body": "We recently addressed an issue that briefly affected the All Files page, Box Notes, API traffic, logins, and downloads in Box. We would like to take the opportunity to further explain this issue and the steps we have taken to keep it from happening in the future.\n\nOn Tuesday, September 29, 2026 between approximately 6:39 AM PDT and 6:44 AM PDT, some customers may have experienced errors when using Box. The issue occurred when several database instances simultaneously became unavailable due to a disruption in our cloud-managed infrastructure. Our internal systems detected the unhealthy instances and automatically rerouted traffic to a healthy copy, which fully restored service availability.\n\n# Analysis\n\nOur database service is generally deployed evenly across multiple availability zones in order to reduce coupling to a single failure domain within our cloud infrastructure. However, VM scheduling within a given availability zone is managed by the compute service itself. In this instance, several VMs within a single availability zone were attached to a shared network device prior to the incident. When that device experienced a brief interruption, multiple database instances simultaneously became unavailable.\n\nOur systems retain warmed copies of the database instances to take over in the event of a hardware failure, and continuously monitor the health of the service. Within minutes of the impact start, this system correctly detected the issue and successfully remediated the problem by redirecting traffic from the unhealthy instance to a healthy copy. At this point, customers using Box saw errors subside and service return to normal.\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n* Analyzing and optimizing the response time for our health checking services to more quickly remediate similar issues.\n* Ensuring that our health checking services are resilient to potentially larger, concurrent failures across our database fleet.\n\n\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely, \nThe Box Team",
"postmortem_body_last_updated_at": "2026-10-27T14:25:40.087-07:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-10-27T14:25:40.087-07:00",
"reminder_intervals": null,
"resolved_at": "2026-09-29T08:30:00.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/qxwy1t2bfym4",
"started_at": "2026-09-29T07:15:57.021-07:00",
"status": "resolved",
"updated_at": "2026-10-27T14:25:40.113-07:00"
},
{
"components": [
{
"created_at": "2018-10-01T20:31:06.465-07:00",
"description": null,
"group_id": "n48wl8ns3z3w",
"id": "3072bjbcjxm4",
"name": "Web Application",
"page_id": "208q92hckwws",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-08T02:33:09.056-07:00"
}
],
"created_at": "2026-09-28T03:04:05.668-07:00",
"id": "qvw8ppb72m38",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "3072bjbcjxm4",
"name": "Box Notes - Web Application",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"created_at": "2026-09-28T03:31:51.198-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T03:31:51.198-07:00",
"id": "vz0pbkcwp7y0",
"incident_id": "qvw8ppb72m38",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T03:31:51.198-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "3072bjbcjxm4",
"name": "Box Notes - Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.",
"created_at": "2026-09-28T03:04:05.794-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T03:04:05.794-07:00",
"id": "0g0sq8ns4n0y",
"incident_id": "qvw8ppb72m38",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T03:04:05.794-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[Medium] Issues with Box Notes",
"page_id": "208q92hckwws",
"postmortem_body": "We recently addressed issues affecting Box Notes in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.\n\nOn September 28, 2026, beginning at 2:35 AM PDT, during a routine maintenance operation, some Box Notes users who had the app open in a background browser tab may have seen a brief \"Reconnecting\" message and a short delay when they returned to the tab. No data was lost, users who were actively editing were not prevented from working, and we received no widespread customer reports. \n\nThe cause was a recent change to how Box Notes reconnects background tabs. We have since fixed the reconnection behavior and verified the fix.\n\n# Analysis\n\nThe cause was a recent change to how Box Notes reconnects browser tabs that are open in the background. After an infrastructure switch during a release, those tabs did not reconnect on their own and instead reconnected when customers returned to them. The release and infrastructure switch completed successfully, and background tabs reconnected gradually as customers came back to them. Normal connection levels returned by 3:33 AM PDT.\n\n# Corrective Actions\n\nBox has initiated the following corrective actions:\n\n* Fixing the reconnection behavior for background tabs so they reconnect automatically after an infrastructure switch, and verifying the fix with a controlled switch.\n* Adding an automated test that reproduces this scenario, to catch any regression before release in the future.\n* Scheduling a further review of reconnection logic with the team, paired with metrics analysis.\n\n\n\nWe are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.\n\nSincerely, \nThe Box Team",
"postmortem_body_last_updated_at": "2026-10-21T12:03:00.008-07:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-10-21T12:03:00.008-07:00",
"reminder_intervals": null,
"resolved_at": "2026-09-28T03:31:51.198-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/526db319tsmt",
"started_at": "2026-09-28T03:04:05.656-07:00",
"status": "resolved",
"updated_at": "2026-10-21T12:03:00.032-07:00"
},
{
"components": [
{
"created_at": "2021-10-21T16:52:57.541-07:00",
"description": null,
"group_id": "l6vzpnn62cgq",
"id": "63v1bg2phxrr",
"name": "Box Sign",
"page_id": "208q92hckwws",
"position": 14,
"showcase": false,
"start_date": "2021-10-21T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-19T20:47:59.047-07:00"
}
],
"created_at": "2026-08-25T01:11:56.697-07:00",
"id": "2rq553s3868n",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-05T01:00:09.517-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-05T01:00:09.517-07:00",
"id": "c89sf7p6cb8s",
"incident_id": "2rq553s3868n",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-05T01:00:09.517-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-04T23:00:10.284-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-04T23:00:10.284-07:00",
"id": "f124sjszrwpk",
"incident_id": "2rq553s3868n",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-04T23:00:10.284-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-04T22:00:13.285-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-04T22:00:13.285-07:00",
"id": "z6f78bk9tnwl",
"incident_id": "2rq553s3868n",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-04T22:00:13.285-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "63v1bg2phxrr",
"name": "Box Web Application - Box Sign",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Starting on Friday, September 4th, 2026 Box will be performing maintenance on Box Sign. The maintenance will begin at 11 PM PDT and is expected to complete by 1 AM PDT.\n\nBox Sign may be briefly unavailable. Existing Box Sign data will not be affected.\n\nAfter the maintenance concludes, users will be able to resume activity with Box Sign normally. We will also closely monitor the status of Box Sign throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.",
"created_at": "2026-08-25T01:11:56.779-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-25T01:11:56.779-07:00",
"id": "0xn506lvtx88",
"incident_id": "2rq553s3868n",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T06:21:52.342-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Box Sign Scheduled Maintenance",
"page_id": "208q92hckwws",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-05T01:00:09.517-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-04T23:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-09-04T22:00:23.210-07:00",
"scheduled_until": "2026-09-05T01:00:00.000-07:00",
"shortlink": "https://stspg.io/qs9hrtzs55p1",
"started_at": "2026-08-25T01:11:56.685-07:00",
"status": "completed",
"updated_at": "2026-09-05T01:00:09.585-07:00"
}
],
"page": {
"id": "208q92hckwws",
"name": "Box",
"url": "https://status.box.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}