Snapshot 246347
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-11-09T20:02:42Z",
"id": "01M70YFRYTTV4QQYJG2D49BG2S",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-11-09T20:07:09Z",
"display_at": "2026-11-09T20:07:09Z",
"id": "01M70YQXWHN18CBWJCE537KHWT",
"incident_id": "01M70YFRYTTV4QQYJG2D49BG2S",
"status": "resolved",
"updated_at": "2026-11-09T20:07:09Z"
},
{
"body": "From 10:00 - 10:30 AM PST OneSignal AI Chat service was briefly interrupted. It has since been resolved.",
"created_at": "2026-11-09T20:02:42Z",
"display_at": "2026-11-09T20:02:42Z",
"id": "01M70YFRYTAN6S9JAZPT48FDVQ",
"incident_id": "01M70YFRYTTV4QQYJG2D49BG2S",
"status": "monitoring",
"updated_at": "2026-11-09T20:02:42Z"
}
],
"name": "OneSignal AI Chat Service Interruption",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-11-09T20:07:09Z",
"status": "resolved",
"updated_at": "2026-11-09T20:07:09Z"
},
{
"created_at": "2026-10-20T20:53:15Z",
"id": "01M5DHDYX1JNADVPFB647FCEKA",
"impact": "minor",
"incident_updates": [
{
"body": "Between 14:31 UTC on Oct 14 and 14:51 UTC on Oct 15, 2026, a subset of apps (apps whose app ID starts with 0) may have intermittently seen incomplete or inconsistent results.\n\nThe issue affected read requests only. No data was lost, and our primary systems never had incomplete data. It came from a read-only database used for a limited share of read traffic, which we removed from service at 14:51 UTC on Oct 15. Results have been consistent since then.\n\nWe are adding automated checks to prevent this from happening again. If you saw unexpected results during this window and need help, please contact support.",
"created_at": "2026-10-20T20:53:15Z",
"display_at": "2026-10-15T14:51:00Z",
"id": "01M5DHDYX13KFAQE75NX2C0BHD",
"incident_id": "01M5DHDYX1JNADVPFB647FCEKA",
"status": "resolved",
"updated_at": "2026-10-20T20:53:15Z"
},
{
"body": "We've identified an issue for a subset of apps (app IDs starting with 0).",
"created_at": "2026-10-20T20:53:15Z",
"display_at": "2026-10-14T14:31:00Z",
"id": "01M5DHDYX1JWGNAHY7RBPVG4ZN",
"incident_id": "01M5DHDYX1JNADVPFB647FCEKA",
"status": "identified",
"updated_at": "2026-10-20T20:53:15Z"
}
],
"name": "Intermittent incomplete data in the dashboard and API reads for a subset of apps (starting with app id with 0)",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-10-15T14:51:00Z",
"status": "resolved",
"updated_at": "2026-10-20T20:53:15Z"
},
{
"created_at": "2026-09-30T09:22:42Z",
"id": "01M3RSZ5GJ7JF63FMQE8HRT9WD",
"impact": "minor",
"incident_updates": [
{
"body": "We experienced a database issue that affected our customers. It only impacted apps which IDs start with e. The team has resolved the incident, and traffic is back to normal.",
"created_at": "2026-09-30T09:22:42Z",
"display_at": "2026-09-30T09:12:00Z",
"id": "01M3RSZ5GJKZH954X61DVYEDGM",
"incident_id": "01M3RSZ5GJ7JF63FMQE8HRT9WD",
"status": "resolved",
"updated_at": "2026-09-30T09:22:42Z"
},
{
"body": "We've identified the problem and applied a fix. Traffic is being restored. ",
"created_at": "2026-09-30T09:22:42Z",
"display_at": "2026-09-30T09:07:00Z",
"id": "01M3RSZ5GJS7VMH5CEFAXM856E",
"incident_id": "01M3RSZ5GJ7JF63FMQE8HRT9WD",
"status": "monitoring",
"updated_at": "2026-09-30T09:22:42Z"
},
{
"body": "We're investigating the incident",
"created_at": "2026-09-30T09:22:42Z",
"display_at": "2026-09-30T08:48:00Z",
"id": "01M3RSZ5GJ7576QTVJW8ERKRF7",
"incident_id": "01M3RSZ5GJ7JF63FMQE8HRT9WD",
"status": "investigating",
"updated_at": "2026-09-30T09:22:42Z"
}
],
"name": "Database incident - impacting app IDs starting with e",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-09-30T09:12:00Z",
"status": "resolved",
"updated_at": "2026-09-30T09:22:42Z"
},
{
"created_at": "2026-09-22T21:28:49Z",
"id": "01M35GAZEEMKKPMMRY4GM83WDC",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-09-22T21:30:51Z",
"display_at": "2026-09-22T21:30:51Z",
"id": "01M35GEP4SDX8YB5WWCRXFNGBD",
"incident_id": "01M35GAZEEMKKPMMRY4GM83WDC",
"status": "resolved",
"updated_at": "2026-09-22T21:30:51Z"
},
{
"body": "We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.",
"created_at": "2026-09-22T21:29:11Z",
"display_at": "2026-09-22T21:19:00Z",
"id": "01M35GBM5J0VK6QSKZYYN6QGGJ",
"incident_id": "01M35GAZEEMKKPMMRY4GM83WDC",
"status": "monitoring",
"updated_at": "2026-09-22T21:30:23Z"
},
{
"body": "**What’s happening:** Customers are unable to create new subscriptions\n\n**Who’s affected:** All customers trying to create new subscriptions \n**Current Status:** We are investigating the issue",
"created_at": "2026-09-22T21:28:49Z",
"display_at": "2026-09-22T21:05:00Z",
"id": "01M35GAZEE7C7VZCPFYGRR9AQK",
"incident_id": "01M35GAZEEMKKPMMRY4GM83WDC",
"status": "investigating",
"updated_at": "2026-09-22T21:30:17Z"
}
],
"name": "Subscription API - Creation Failures",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-09-22T21:30:51Z",
"status": "resolved",
"updated_at": "2026-09-22T21:30:51Z"
},
{
"created_at": "2026-09-18T00:48:34Z",
"id": "01M2RZS4E9MXR0WS6VXWHDJ248",
"impact": "major",
"incident_updates": [
{
"body": "/api/v1/notifications create endpoint is now stable for all customers. The team has scaled up resources to handle increased load on our notifications service.",
"created_at": "2026-09-18T01:23:03Z",
"display_at": "2026-09-18T01:23:03Z",
"id": "01M2S1R8QMMEP07Z35RZ91N09K",
"incident_id": "01M2RZS4E9MXR0WS6VXWHDJ248",
"status": "resolved",
"updated_at": "2026-09-18T01:23:03Z"
},
{
"body": "A fix is rolling out now for the affected notifications services that are overloaded. Things should be stable within the next 10 minutes.",
"created_at": "2026-09-18T01:13:34Z",
"display_at": "2026-09-18T01:13:34Z",
"id": "01M2S16X4ZDSEC0R5A7JRRDWZQ",
"incident_id": "01M2RZS4E9MXR0WS6VXWHDJ248",
"status": "identified",
"updated_at": "2026-09-18T01:13:34Z"
},
{
"body": "We have identified the root cause and are working towards a resolution. Heavy load on one of our notification services is causing intermittent errors when trying to create a notification. Not all customers are affected.\n\nThe team is working on adding more capacity to the affected service.\n\nWe will provide another update in 15 minutes.",
"created_at": "2026-09-18T00:48:34Z",
"display_at": "2026-09-18T00:48:34Z",
"id": "01M2RZS4E95N87X6M6DR10P4QA",
"incident_id": "01M2RZS4E9MXR0WS6VXWHDJ248",
"status": "identified",
"updated_at": "2026-09-18T00:50:16Z"
}
],
"name": "Intermittent errors on /api/v1/notifications api",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-09-18T01:23:03Z",
"status": "resolved",
"updated_at": "2026-09-18T01:23:03Z"
},
{
"created_at": "2026-08-04T17:20:19Z",
"id": "01KZ6WMQYFV0EDPQ48J7JTDMFX",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-08-04T19:24:23Z",
"display_at": "2026-08-04T19:24:23Z",
"id": "01KZ73QXE1YRCDWD18X3FHS0ZB",
"incident_id": "01KZ6WMQYFV0EDPQ48J7JTDMFX",
"status": "resolved",
"updated_at": "2026-08-04T19:24:23Z"
},
{
"body": "We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.\n\nWe will provide another update in 20 minutes.",
"created_at": "2026-08-04T18:46:33Z",
"display_at": "2026-08-04T18:46:33Z",
"id": "01KZ71JKZ0EBV35M3C86R1T0F9",
"incident_id": "01KZ6WMQYFV0EDPQ48J7JTDMFX",
"status": "monitoring",
"updated_at": "2026-08-04T18:46:33Z"
},
{
"body": "We have identified the root cause and are working towards a resolution. There was a slight change in how Apple's push notification connections work.\n\nWe will provide another update in 20 minutes.",
"created_at": "2026-08-04T18:45:08Z",
"display_at": "2026-08-04T18:45:08Z",
"id": "01KZ71G0Y19RB1H5K243BFPH7S",
"incident_id": "01KZ6WMQYFV0EDPQ48J7JTDMFX",
"status": "identified",
"updated_at": "2026-08-04T18:45:08Z"
},
{
"body": "**What’s happening:** Apple push notifications are failing in about 3% of cases.\n\n\"Unknown delivery error\" or \"APNS failed to provide a response\" error responses may be seen.\n\n**Who’s affected:** \n\n• Customers using Apple Push Notifications\n\n \n **Current Status:** We are investigating the issue and will provide an update in 20",
"created_at": "2026-08-04T17:20:19Z",
"display_at": "2026-08-04T17:20:19Z",
"id": "01KZ6WMQYF5VF4RDNHJKFM2SEH",
"incident_id": "01KZ6WMQYFV0EDPQ48J7JTDMFX",
"status": "investigating",
"updated_at": "2026-08-04T17:26:26Z"
}
],
"name": "Apple push notifications failing in about 3% of cases",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-08-04T19:24:23Z",
"status": "resolved",
"updated_at": "2026-08-04T19:24:23Z"
},
{
"created_at": "2026-07-30T16:52:24Z",
"id": "01KYSZ20QZ297HMRHDSK1SX260",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-07-30T17:32:29Z",
"display_at": "2026-07-30T17:32:29Z",
"id": "01KYT1BDFC157QE5JEB50A2D57",
"incident_id": "01KYSZ20QZ297HMRHDSK1SX260",
"status": "resolved",
"updated_at": "2026-07-30T17:32:29Z"
},
{
"body": "**What’s happening:** Loading message events on the user and subscription profiles is timing out.\n\n**Who’s affected:**\n\n• Some customers may experience slow load times or timeouts when loading message events on the user profile\n\n\n**Current Status:** We are investigating the issue and will provide an update in 30 minutes",
"created_at": "2026-07-30T16:52:24Z",
"display_at": "2026-07-30T16:52:24Z",
"id": "01KYSZ20QZ99HACSAQEHSNSHQR",
"incident_id": "01KYSZ20QZ297HMRHDSK1SX260",
"status": "investigating",
"updated_at": "2026-07-30T16:52:24Z"
}
],
"name": "Message events on user and subscription profiles slow and timing out",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-07-30T17:32:29Z",
"status": "resolved",
"updated_at": "2026-07-30T17:32:29Z"
},
{
"created_at": "2026-07-20T16:16:20Z",
"id": "01KY050SWZHXZ2TRVCP3RFAMQ5",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally as of Monday 11:00 AM PDT.",
"created_at": "2026-07-21T17:24:35Z",
"display_at": "2026-07-20T18:00:00Z",
"id": "01KY2VAFJQHK9QCFCTB4CYMEJ7",
"incident_id": "01KY050SWZHXZ2TRVCP3RFAMQ5",
"status": "resolved",
"updated_at": "2026-07-21T19:50:11Z"
},
{
"body": "We have identified the root cause and are adding additional resources to better handle the load. Currently affected components are Journeys, Event Streams, and Outbound Data Integrations.",
"created_at": "2026-07-20T16:16:20Z",
"display_at": "2026-07-20T16:16:20Z",
"id": "01KY050SWZ1094H2P5MPE6GAGV",
"incident_id": "01KY050SWZHXZ2TRVCP3RFAMQ5",
"status": "identified",
"updated_at": "2026-07-20T16:16:20Z"
}
],
"name": "Issue identified and additional resources being added",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-07-20T18:00:00Z",
"status": "resolved",
"updated_at": "2026-07-21T17:24:35Z"
},
{
"created_at": "2026-07-20T14:51:59Z",
"id": "01KY006B3R8AEF10VSW0RNAK50",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are operating normally since 11:00 AM PT Monday.",
"created_at": "2026-07-21T15:39:07Z",
"display_at": "2026-07-20T18:00:00Z",
"id": "01KY2N9BSNS83PCZPSZW90RTF2",
"incident_id": "01KY006B3R8AEF10VSW0RNAK50",
"status": "resolved",
"updated_at": "2026-07-21T19:51:34Z"
},
{
"body": "We are still investigating the issue. Journeys and Event Streams/ Outbound Data Integrations are delayed.\n\nWe will provide another update in 20 minutes.",
"created_at": "2026-07-20T15:27:12Z",
"display_at": "2026-07-20T15:27:12Z",
"id": "01KY026TWP7X4NXAH1F8KSVR1X",
"incident_id": "01KY006B3R8AEF10VSW0RNAK50",
"status": "investigating",
"updated_at": "2026-07-20T15:27:12Z"
},
{
"body": "We are still investigating the issue.\n\nWe will provide another update in 20 minutes",
"created_at": "2026-07-20T15:16:40Z",
"display_at": "2026-07-20T15:16:40Z",
"id": "01KY01KH0K04Y9P6HWJG9EVHP9",
"incident_id": "01KY006B3R8AEF10VSW0RNAK50",
"status": "investigating",
"updated_at": "2026-07-20T15:16:40Z"
},
{
"body": "**What’s happening:** Journeys and webhook integrations are experiencing delayed processing.\n\n**Who’s affected:** \n\nAll customers using Journeys or Webhook integrations are impacted.\n\n**Current Status:** We are investigating the issue and will provide an update in 20 minutes.",
"created_at": "2026-07-20T14:51:59Z",
"display_at": "2026-07-20T14:51:59Z",
"id": "01KY006B3RSZQTAQJC6S35HYMP",
"incident_id": "01KY006B3R8AEF10VSW0RNAK50",
"status": "investigating",
"updated_at": "2026-07-20T14:51:59Z"
}
],
"name": "Journey / Event Streams/Outbound Data Integrations - delayed processing",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-07-20T18:00:00Z",
"status": "resolved",
"updated_at": "2026-07-21T15:39:07Z"
},
{
"created_at": "2026-07-20T17:56:23Z",
"id": "01KY0AQZPATK88T1YG8V1VPRHC",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-07-20T17:57:19Z",
"display_at": "2026-07-20T17:57:19Z",
"id": "01KY0ASP8A532MST67EFM59MGB",
"incident_id": "01KY0AQZPATK88T1YG8V1VPRHC",
"status": "resolved",
"updated_at": "2026-07-20T17:57:19Z"
},
{
"body": "We have applied a mitigation that resolves the impact.\n",
"created_at": "2026-07-20T17:56:56Z",
"display_at": "2026-07-20T17:56:56Z",
"id": "01KY0ARZYR65SFG67BC3J7FJ65",
"incident_id": "01KY0AQZPATK88T1YG8V1VPRHC",
"status": "monitoring",
"updated_at": "2026-07-20T17:56:56Z"
},
{
"body": "We have identified the root cause and are working towards a resolution. ",
"created_at": "2026-07-20T17:56:23Z",
"display_at": "2026-07-20T17:56:23Z",
"id": "01KY0AQZPAETRCAE8DX7XCH6J7",
"incident_id": "01KY0AQZPATK88T1YG8V1VPRHC",
"status": "identified",
"updated_at": "2026-07-20T17:56:23Z"
}
],
"name": "Issue has been identified",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-07-20T17:57:19Z",
"status": "resolved",
"updated_at": "2026-07-20T17:57:19Z"
},
{
"created_at": "2026-07-16T15:32:32Z",
"id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally. Event streams, data export integration, and journeys are all functioning normally now.",
"created_at": "2026-07-17T23:06:12Z",
"display_at": "2026-07-17T23:06:12Z",
"id": "01KXS593PKX8HCZCEXZ2YDDEEZ",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "resolved",
"updated_at": "2026-07-17T23:06:12Z"
},
{
"body": "We are currently adding more resources, but we aware we are experiencing journeys, event streams and data export integration delays.",
"created_at": "2026-07-17T22:12:55Z",
"display_at": "2026-07-17T22:12:55Z",
"id": "01KXS27JF1XJ795E25JFEA8BKP",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "monitoring",
"updated_at": "2026-07-17T22:12:55Z"
},
{
"body": "We are currently adding more resources, but we aware we are experiencing event streams and data export integration delays.",
"created_at": "2026-07-17T20:52:12Z",
"display_at": "2026-07-17T20:52:12Z",
"id": "01KXRXKRP9DMRMM5YG9VRWZXD0",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "monitoring",
"updated_at": "2026-07-17T20:52:12Z"
},
{
"body": "We are monitoring the system as data gets replicated across additional resources.",
"created_at": "2026-07-17T17:03:11Z",
"display_at": "2026-07-17T17:03:11Z",
"id": "01KXRGGDBZ3F0XMVVVMMAJPK2P",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "monitoring",
"updated_at": "2026-07-17T17:03:11Z"
},
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-07-17T09:07:27Z",
"display_at": "2026-07-17T04:00:00Z",
"id": "01KXQN9B0ACR5JK2M0D11FAZD1",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "resolved",
"updated_at": "2026-07-17T09:11:30Z"
},
{
"body": "We continue to monitor the system as data gets replicated across additional resources.",
"created_at": "2026-07-16T23:15:39Z",
"display_at": "2026-07-16T23:15:39Z",
"id": "01KXPKDPXK10V4HG09BPB19S1V",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "monitoring",
"updated_at": "2026-07-16T23:15:39Z"
},
{
"body": "We continue to experience performance delays as more resources are added to our systems.",
"created_at": "2026-07-16T19:46:29Z",
"display_at": "2026-07-16T19:46:29Z",
"id": "01KXP7EQ9NS58QT01XPH89TR25",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "monitoring",
"updated_at": "2026-07-16T19:46:29Z"
},
{
"body": "In addition to Journeys and Message Event segment delays, Webhook delivery delays are currently ~1.2h.\n\nWe will provide another update in 20.",
"created_at": "2026-07-16T18:27:59Z",
"display_at": "2026-07-16T18:27:59Z",
"id": "01KXP2YZ41SJVGXY9127PKDD1Y",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "monitoring",
"updated_at": "2026-07-16T18:27:59Z"
},
{
"body": "We have applied fixes.\n\n• Journeys is 30-45 minutes delayed\n\n• Message event segments could take ~45 minutes to come online",
"created_at": "2026-07-16T17:10:44Z",
"display_at": "2026-07-16T17:10:44Z",
"id": "01KXNYHGZD58QY56557Z8F6KG7",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "monitoring",
"updated_at": "2026-07-16T17:10:44Z"
},
{
"body": "We have identified the root cause and are working towards a resolution.\n\nWe will provide another update in 20 minutes",
"created_at": "2026-07-16T16:11:04Z",
"display_at": "2026-07-16T16:11:04Z",
"id": "01KXNV48K056EQB82EBHFYBEES",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "identified",
"updated_at": "2026-07-16T16:11:04Z"
},
{
"body": "**What’s happening:** Journeys processing is delayed\n\n**Who’s affected:**\n\n• All customers using the Journeys feature\n\n\n**Current Status:** We are investigating the issue and will provide an update in 15 minutes",
"created_at": "2026-07-16T15:45:43Z",
"display_at": "2026-07-16T15:45:43Z",
"id": "01KXNSNVZNPQRTXFM70NQA85CM",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "investigating",
"updated_at": "2026-07-16T15:45:43Z"
},
{
"body": "**What’s happening:** Journeys processing is delayed\n\n**Who’s affected:**\n\n• All customers using the Journeys feature\n\n\n**Current Status:** We are investigating the issue and will provide an update in 15 minutes.",
"created_at": "2026-07-16T15:32:32Z",
"display_at": "2026-07-16T15:32:32Z",
"id": "01KXNRXQG0XN7W2GP5NSTHZK0X",
"incident_id": "01KXNRXQG0WSX2JW47TS58Q17Y",
"status": "investigating",
"updated_at": "2026-07-16T15:32:32Z"
}
],
"name": "Journeys - delayed processing",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-07-17T04:00:00Z",
"status": "resolved",
"updated_at": "2026-07-17T23:06:12Z"
},
{
"created_at": "2026-07-06T17:05:13Z",
"id": "01KWW6881JVHKD72WGSH224PWC",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-07-06T18:20:12Z",
"display_at": "2026-07-06T18:20:12Z",
"id": "01KWWAHGTMPS84RGCWCQ0R5VKX",
"incident_id": "01KWW6881JVHKD72WGSH224PWC",
"status": "resolved",
"updated_at": "2026-07-06T18:20:12Z"
},
{
"body": "We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.\n\nWe will provide another update in 15 minutes.",
"created_at": "2026-07-06T17:11:13Z",
"display_at": "2026-07-06T17:11:13Z",
"id": "01KWW6K7D5KDHKBFBZ490JM8X7",
"incident_id": "01KWW6881JVHKD72WGSH224PWC",
"status": "monitoring",
"updated_at": "2026-07-06T17:11:13Z"
},
{
"body": "**What’s happening:** Some customers are experiencing delayed delivery of event streams and webhooks\n\n**Who’s affected:** All customers using event streams and webhooks\n**Current Status:** We are investigating the issue and will provide an update in 15 minutes",
"created_at": "2026-07-06T17:05:13Z",
"display_at": "2026-07-06T17:05:13Z",
"id": "01KWW6881JBW81J6RZ0ZHAV9V2",
"incident_id": "01KWW6881JVHKD72WGSH224PWC",
"status": "investigating",
"updated_at": "2026-07-06T17:05:13Z"
}
],
"name": "Event streams - Delayed Delivery",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-07-06T18:20:12Z",
"status": "resolved",
"updated_at": "2026-07-06T18:20:12Z"
},
{
"created_at": "2026-07-01T22:11:13Z",
"id": "01KWFVRY5FXD10A5QSXV9Z3TDM",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-07-01T22:50:27Z",
"display_at": "2026-07-01T22:50:27Z",
"id": "01KWFY0SA4KW41DR5M3AK1S54Q",
"incident_id": "01KWFVRY5FXD10A5QSXV9Z3TDM",
"status": "resolved",
"updated_at": "2026-07-01T22:50:27Z"
},
{
"body": "We have performed the necessary mitigation and customer journeys are now progressing successfully. Some customers may experience a 5-10 minutes lag",
"created_at": "2026-07-01T22:39:04Z",
"display_at": "2026-07-01T22:39:04Z",
"id": "01KWFXBY5BXTCV8V9E124XBTD8",
"incident_id": "01KWFVRY5FXD10A5QSXV9Z3TDM",
"status": "monitoring",
"updated_at": "2026-07-01T22:39:04Z"
},
{
"body": "We have identified the root cause and are working towards a resolution. Customers may experience users not progressing through their Journeys\n\nWe will provide another update in 30 minutes.",
"created_at": "2026-07-01T22:11:13Z",
"display_at": "2026-07-01T22:11:13Z",
"id": "01KWFVRY5FQAB1EJ55WRN0RBS2",
"incident_id": "01KWFVRY5FXD10A5QSXV9Z3TDM",
"status": "identified",
"updated_at": "2026-07-01T22:11:13Z"
}
],
"name": "Users not progressing through journeys",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-07-01T22:50:27Z",
"status": "resolved",
"updated_at": "2026-07-01T22:50:27Z"
},
{
"created_at": "2026-06-25T08:11:20Z",
"id": "01KVYXAREPQRE2H7062JZAJH86",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally. The analytic lag is totally processed.",
"created_at": "2026-06-25T08:49:53Z",
"display_at": "2026-06-25T08:49:53Z",
"id": "01KVYZHBN2SHP23AW5397EDKB1",
"incident_id": "01KVYXAREPQRE2H7062JZAJH86",
"status": "resolved",
"updated_at": "2026-06-25T08:49:53Z"
},
{
"body": "We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.\nAnalytics are delayed, but we’re processing the lag.\n\nWe will provide another update in 15 minutes.",
"created_at": "2026-06-25T08:34:44Z",
"display_at": "2026-06-25T08:34:44Z",
"id": "01KVYYNM2H17AZSSPG40Q8S5Z5",
"incident_id": "01KVYXAREPQRE2H7062JZAJH86",
"status": "monitoring",
"updated_at": "2026-06-25T08:34:44Z"
},
{
"body": "**What’s happening:** Analytics and reporting could be delayed.\n\n**Who’s affected:** All customers _may_ be affected\n\n**Current Status:** We are investigating the issue and will provide an update in 15m",
"created_at": "2026-06-25T08:11:20Z",
"display_at": "2026-06-25T08:11:20Z",
"id": "01KVYXAREPGMTC1T41WV3FA3FZ",
"incident_id": "01KVYXAREPQRE2H7062JZAJH86",
"status": "investigating",
"updated_at": "2026-06-25T08:11:20Z"
}
],
"name": "Analytics \u0026 Reporting - processing is delayed",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-06-25T08:49:53Z",
"status": "resolved",
"updated_at": "2026-06-25T08:49:53Z"
},
{
"created_at": "2026-06-22T07:20:53Z",
"id": "01KVQ387T18K1AXD06NJE3K7C3",
"impact": "none",
"incident_updates": [
{
"body": "Due to an infrastructure issue, some customers were temporarily unable to view message events on the user and subscription profile pages. The issue has since been resolved.",
"created_at": "2026-06-22T07:20:53Z",
"display_at": "2026-06-22T00:00:00Z",
"id": "01KVQ387T1450M1E8MXMY2B7RT",
"incident_id": "01KVQ387T18K1AXD06NJE3K7C3",
"status": "resolved",
"updated_at": "2026-06-22T07:20:53Z"
}
],
"name": "Customers unable to view message events in user and subscription profiles",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-06-22T00:00:00Z",
"status": "resolved",
"updated_at": "2026-06-22T07:20:53Z"
},
{
"created_at": "2026-06-17T06:24:13Z",
"id": "01KVA40WAMBVKFWF06AXDPS1B5",
"impact": "minor",
"incident_updates": [
{
"body": "We have applied a mitigation that resolves the impact. We are monitoring to confirm effectiveness. Intelligent/timezone notifications were delayed for 45m.\n**No** regular direct notifications were impacted.",
"created_at": "2026-06-17T06:55:04Z",
"display_at": "2026-06-17T06:55:04Z",
"id": "01KVA5SC5V8HBJZW392RW9PXNR",
"incident_id": "01KVA40WAMBVKFWF06AXDPS1B5",
"status": "resolved",
"updated_at": "2026-06-17T06:55:04Z"
},
{
"body": "We have identified the root cause and are working towards a resolution.\n\nWe will provide another update in 15 minutes",
"created_at": "2026-06-17T06:38:28Z",
"display_at": "2026-06-17T06:38:28Z",
"id": "01KVA4TZCSP0CBEGR0FKHHYYQW",
"incident_id": "01KVA40WAMBVKFWF06AXDPS1B5",
"status": "identified",
"updated_at": "2026-06-17T06:38:28Z"
},
{
"body": "**What’s happening:** Delivery of inteligent/timezone notifications will be delayed, we’re investigating the situation\n\n**Who’s affected:**\n\n• All customers _may_ be affected\n\n\n**Current Status:** We are investigating the issue and will provide an update in 10 minutes",
"created_at": "2026-06-17T06:24:13Z",
"display_at": "2026-06-17T06:24:13Z",
"id": "01KVA40WAMTTZ5K7K5CZKVDNMZ",
"incident_id": "01KVA40WAMBVKFWF06AXDPS1B5",
"status": "investigating",
"updated_at": "2026-06-17T06:24:13Z"
}
],
"name": "Message Delivery - Delayed inteligent/timezone notification deliveries",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-06-17T06:55:04Z",
"status": "resolved",
"updated_at": "2026-06-17T06:55:05Z"
},
{
"created_at": "2026-06-09T19:01:43Z",
"id": "01KTPW65CK2N2RGHJ0S9F2TZ5D",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally. The root cause of the issue was a faulty configuration change to our authentication system. The change has been reverted and all systems now operational.",
"created_at": "2026-06-09T19:13:35Z",
"display_at": "2026-06-09T19:13:35Z",
"id": "01KTPWVVRM5JVBCEEXEXT2X2CJ",
"incident_id": "01KTPW65CK2N2RGHJ0S9F2TZ5D",
"status": "resolved",
"updated_at": "2026-06-09T19:13:35Z"
},
{
"body": "**What’s happening:** Users may be experiencing issues interacting with the dashboard\n\n**Who’s affected:** \n\n• Customers interacting with the dashboard\n\n \n\n\n**Current Status:** We are investigating the issue and will provide an update in [2 minutes]",
"created_at": "2026-06-09T19:01:43Z",
"display_at": "2026-06-09T19:01:43Z",
"id": "01KTPW65CKF9SQH6D9NJBCFN0V",
"incident_id": "01KTPW65CK2N2RGHJ0S9F2TZ5D",
"status": "investigating",
"updated_at": "2026-06-09T19:01:43Z"
}
],
"name": "Dashboard - intermittent issues interacting with dashboard",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-06-09T19:13:35Z",
"status": "resolved",
"updated_at": "2026-06-09T19:13:35Z"
},
{
"created_at": "2026-06-01T23:28:23Z",
"id": "01KT2R8P1JVC1C67SDYGGFWDP5",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally. Dashboard logins are now resolved.",
"created_at": "2026-06-02T00:12:35Z",
"display_at": "2026-06-02T00:12:35Z",
"id": "01KT2TSKDTH0Q78Q4GMS06JFS4",
"incident_id": "01KT2R8P1JVC1C67SDYGGFWDP5",
"status": "resolved",
"updated_at": "2026-06-02T00:12:35Z"
},
{
"body": "We have identified the root cause and are working towards a resolution. \n\nWe will provide another update in 20 minutes.",
"created_at": "2026-06-01T23:46:32Z",
"display_at": "2026-06-01T23:46:32Z",
"id": "01KT2S9XVS4KEER8XKZC417F9B",
"incident_id": "01KT2R8P1JVC1C67SDYGGFWDP5",
"status": "identified",
"updated_at": "2026-06-01T23:46:32Z"
},
{
"body": "**What’s happening:** We are currently investigating an issue affecting Dashboard login. Users attempting to authenticate may experience login failures or be unable to access their accounts. Our team is actively working to identify the root cause and restore normal functionality.\n\n**Who’s affected:** Users who need to sign into the dashboard-It may be unable to log in.\n\n\n**Current Status:** We are investigating the issue and will provide an update in 30 minutes",
"created_at": "2026-06-01T23:28:23Z",
"display_at": "2026-06-01T23:28:23Z",
"id": "01KT2R8P1J1XTX9W1Q7XB3Q905",
"incident_id": "01KT2R8P1JVC1C67SDYGGFWDP5",
"status": "investigating",
"updated_at": "2026-06-01T23:54:17Z"
}
],
"name": "Users Unable to Sign In with Google",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-06-02T00:12:35Z",
"status": "resolved",
"updated_at": "2026-06-02T00:12:35Z"
},
{
"created_at": "2026-05-22T20:50:16Z",
"id": "01KS8Q7ZMPDBWD697G59GM8XC4",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-05-22T22:16:00Z",
"display_at": "2026-05-22T22:16:00Z",
"id": "01KS8W4Z15M0WQ4CR8XNRW5X9Y",
"incident_id": "01KS8Q7ZMPDBWD697G59GM8XC4",
"status": "resolved",
"updated_at": "2026-05-22T22:30:38Z"
},
{
"body": "Event Streams, Journey Webhooks, and Data Warehouse exports are delayed. We have identified the cause and resolved the issue. Systems are working through the backlog of events.",
"created_at": "2026-05-22T20:50:16Z",
"display_at": "2026-05-22T20:50:16Z",
"id": "01KS8Q7ZMPY6P6KHA0HJ30M2HH",
"incident_id": "01KS8Q7ZMPDBWD697G59GM8XC4",
"status": "monitoring",
"updated_at": "2026-05-22T20:50:16Z"
}
],
"name": "Event Export Delay",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-05-22T22:16:00Z",
"status": "resolved",
"updated_at": "2026-05-22T22:16:00Z"
},
{
"created_at": "2026-05-22T19:37:06Z",
"id": "01KS8K20CB2VBVFQTBZK3G4VYR",
"impact": "minor",
"incident_updates": [
{
"body": "The necessary mitigations have been applied and all systems are now operating normally.",
"created_at": "2026-05-22T20:23:56Z",
"display_at": "2026-05-22T20:23:56Z",
"id": "01KS8NQRN8490HXGWM4NZ5ZZ0F",
"incident_id": "01KS8K20CB2VBVFQTBZK3G4VYR",
"status": "resolved",
"updated_at": "2026-05-22T20:23:56Z"
},
{
"body": "We've identified the root cause and are actively implementing mitigations.",
"created_at": "2026-05-22T19:46:11Z",
"display_at": "2026-05-22T19:46:11Z",
"id": "01KS8KJMJASGVJJKP1WCD3RNRN",
"incident_id": "01KS8K20CB2VBVFQTBZK3G4VYR",
"status": "identified",
"updated_at": "2026-05-22T19:46:11Z"
},
{
"body": "**What’s happening:** Timezone based and intelligent deliveries impacted because of backlog of messages.\n\n**Who’s affected:**\n\n• Any free customers using Timezone-based Delivery, Intelligent Delivery, or Retry Delivery.\n\n \n\n\n**Current Status:** We are investigating the issue and will provide an update in 30 minutes",
"created_at": "2026-05-22T19:37:06Z",
"display_at": "2026-05-22T19:37:06Z",
"id": "01KS8K20CB65RDG68MC84BH3B4",
"incident_id": "01KS8K20CB2VBVFQTBZK3G4VYR",
"status": "investigating",
"updated_at": "2026-05-22T19:37:06Z"
}
],
"name": "Delay in deliveries impacting free customers",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-05-22T20:23:56Z",
"status": "resolved",
"updated_at": "2026-05-22T20:23:56Z"
},
{
"created_at": "2026-05-11T18:19:39Z",
"id": "01KRC4893NVE7CMVGGVMKYCDYN",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-05-11T18:44:42Z",
"display_at": "2026-05-11T18:44:42Z",
"id": "01KRC5P4E3NN6AZM93HP0QW292",
"incident_id": "01KRC4893NVE7CMVGGVMKYCDYN",
"status": "resolved",
"updated_at": "2026-05-11T18:44:42Z"
},
{
"body": "We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.\n\nWe will provide another update in 30 minutes.",
"created_at": "2026-05-11T18:36:04Z",
"display_at": "2026-05-11T18:36:04Z",
"id": "01KRC56APDRTJ9X1Z4E733ZHGQ",
"incident_id": "01KRC4893NVE7CMVGGVMKYCDYN",
"status": "monitoring",
"updated_at": "2026-05-11T18:36:04Z"
},
{
"body": "**What’s happening:** Some customers are unable to access the dashboard or API\n\n**Who’s affected:** \n\n• Customers with an app id starting with 2\n\n \n\n**Current Status:** We are investigating the issue and will provide an update in 15 minutes",
"created_at": "2026-05-11T18:19:39Z",
"display_at": "2026-05-11T17:55:00Z",
"id": "01KRC4893NY70V8Z5NS290MPAN",
"incident_id": "01KRC4893NVE7CMVGGVMKYCDYN",
"status": "investigating",
"updated_at": "2026-05-11T18:54:58Z"
}
],
"name": "Dashboard \u0026 API - Partial Outage",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-05-11T18:44:42Z",
"status": "resolved",
"updated_at": "2026-05-11T18:44:42Z"
},
{
"created_at": "2026-04-24T18:25:14Z",
"id": "01KQ0BT9J9XNRX63NRSC2HK0GH",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally. \n\nHardware resources have been scaled up.",
"created_at": "2026-04-24T19:16:57Z",
"display_at": "2026-04-24T19:16:57Z",
"id": "01KQ0ERZ1ZVM7WZB6RH7SPBD2V",
"incident_id": "01KQ0BT9J9XNRX63NRSC2HK0GH",
"status": "resolved",
"updated_at": "2026-04-24T19:16:57Z"
},
{
"body": "**What’s happening:** Dashboard and API users currently experiencing sporadic instability\n\n**Who’s affected:**\n\n• All customers using the dashboard, creating messages in the dashboard\n\n \n\n\n**Current Status:** We are investigating the issue and will provide an update in a few minutes\n\n \n\nUpdate: we are scaling hardware resources to resolve this issue.",
"created_at": "2026-04-24T18:25:14Z",
"display_at": "2026-04-24T18:25:14Z",
"id": "01KQ0BT9J9VXNGHCCAD0METBRZ",
"incident_id": "01KQ0BT9J9XNRX63NRSC2HK0GH",
"status": "investigating",
"updated_at": "2026-04-24T18:57:39Z"
}
],
"name": "[Dashboard \u0026 API] - [elevated error rates]",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-04-24T19:16:57Z",
"status": "resolved",
"updated_at": "2026-04-24T19:16:57Z"
},
{
"created_at": "2026-04-13T22:00:15Z",
"id": "01KP4DR2ZV2EQX69K3P4WZKVTN",
"impact": "major",
"incident_updates": [
{
"body": "Incident is resolved.",
"created_at": "2026-04-13T22:07:46Z",
"display_at": "2026-04-13T22:07:46Z",
"id": "01KP4E5V8W53SDC9P8VPFTHFKT",
"incident_id": "01KP4DR2ZV2EQX69K3P4WZKVTN",
"status": "resolved",
"updated_at": "2026-04-13T22:07:46Z"
},
{
"body": "We have applied a mitigation that should resolve the impact of degraded dashboard user experience and potential delivery failure for dashboard users. We are monitoring to confirm effectiveness. \n\nWe will provide another update in 5.",
"created_at": "2026-04-13T22:00:15Z",
"display_at": "2026-04-13T22:00:15Z",
"id": "01KP4DR2ZVMD2YTC3QJPH7WKGC",
"incident_id": "01KP4DR2ZV2EQX69K3P4WZKVTN",
"status": "monitoring",
"updated_at": "2026-04-13T22:00:15Z"
}
],
"name": "[Database connectivity] - [Dashboard users]",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-04-13T22:07:46Z",
"status": "resolved",
"updated_at": "2026-04-13T22:07:46Z"
},
{
"created_at": "2026-04-09T18:58:23Z",
"id": "01KNSSR6VWE0T3AK1W64Q2ZWE4",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-04-09T19:54:43Z",
"display_at": "2026-04-09T19:54:43Z",
"id": "01KNSWZBS7QQ9P8WY58TARN1AX",
"incident_id": "01KNSSR6VWE0T3AK1W64Q2ZWE4",
"status": "resolved",
"updated_at": "2026-04-09T19:54:43Z"
},
{
"body": "Our engineering team continues to monitor our systems. We are no longer seeing any impact and all systems are operational.",
"created_at": "2026-04-09T19:37:50Z",
"display_at": "2026-04-09T19:37:50Z",
"id": "01KNSW0E4GV638KR7G4Z1JYHSJ",
"incident_id": "01KNSSR6VWE0T3AK1W64Q2ZWE4",
"status": "monitoring",
"updated_at": "2026-04-09T19:37:50Z"
},
{
"body": "During a brief period, some customers may have experienced errors while loading their app metrics.\n\nWe have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. During this period, some customers may have experienced errors loading app metrics on the OneSignal dashboard for analytics.\n\nWe will provide another update in 30 minutes.",
"created_at": "2026-04-09T18:58:23Z",
"display_at": "2026-04-09T18:58:23Z",
"id": "01KNSSR6VW6D00HE0K9ZNTNWPD",
"incident_id": "01KNSSR6VWE0T3AK1W64Q2ZWE4",
"status": "monitoring",
"updated_at": "2026-04-09T18:58:23Z"
}
],
"name": "Elevated errors while displaying app metrics",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-04-09T19:54:43Z",
"status": "resolved",
"updated_at": "2026-04-09T19:54:43Z"
},
{
"created_at": "2026-04-09T14:46:21Z",
"id": "01KNSBAQERKP6QTV29RZTJDK0D",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has been resolved. All impacted systems are now operating normally.",
"created_at": "2026-04-09T15:06:26Z",
"display_at": "2026-04-09T15:04:00Z",
"id": "01KNSCFFSS2D22KEK69D63XX14",
"incident_id": "01KNSBAQERKP6QTV29RZTJDK0D",
"status": "resolved",
"updated_at": "2026-04-10T16:16:49Z"
},
{
"body": "We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.\n\nWe will provide another update in 10 minutes.",
"created_at": "2026-04-09T14:59:21Z",
"display_at": "2026-04-09T14:54:00Z",
"id": "01KNSC2H735AC5MGHD1KAN8GZH",
"incident_id": "01KNSBAQERKP6QTV29RZTJDK0D",
"status": "monitoring",
"updated_at": "2026-04-10T16:15:29Z"
},
{
"body": "We have identified the root cause and are working towards a resolution. \n\nWe will provide another update in 10 minutes.",
"created_at": "2026-04-09T14:55:14Z",
"display_at": "2026-04-09T14:50:00Z",
"id": "01KNSBTZHRDJAF89RB8WQ7NZVZ",
"incident_id": "01KNSBAQERKP6QTV29RZTJDK0D",
"status": "identified",
"updated_at": "2026-04-09T14:55:33Z"
},
{
"body": "**What’s happening:** Customers attempting to use the dashboard and API are encountering errors.\n\n**Who’s affected:** All customers attempting to use the dashboard and API\n**Current Status:** We are investigating the issue and will provide an update in 10 minutes",
"created_at": "2026-04-09T14:46:21Z",
"display_at": "2026-04-09T14:37:00Z",
"id": "01KNSBAQERW89KAKK666WZQMN6",
"incident_id": "01KNSBAQERKP6QTV29RZTJDK0D",
"status": "investigating",
"updated_at": "2026-04-09T14:47:02Z"
}
],
"name": "Dashboard and API outage",
"page_id": "01JERCDMEKASC8FJDCK4GR9RYD",
"resolved_at": "2026-04-09T15:04:00Z",
"status": "resolved",
"updated_at": "2026-04-09T15:06:26Z"
}
],
"page": {
"id": "01JERCDMEKASC8FJDCK4GR9RYD",
"name": "OneSignal",
"updated_at": "2026-11-09T23:55:47Z",
"url": "https://status.onesignal.com/"
}
}