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Skip to navigationSkip to main content UserTesting Trust Center UserTesting, User Interviews, and UserZoom maintain a formal cybersecurity program designed to safeguard the confidentiality, integrity, availability, and privacy of our systems and the data we store and process. security@usertesting.com Privacy PolicyOpens in new tab Filter by Use this Trust Center to learn about our security posture and request access to our security documentation (some of which requires a signed NDA to download). Utilize the "Filter by" tags to filter by specific product. Compliance SOC 2 Type 2 ISO 27001:2022 ISO 27701:2019 GDPR CCPA UK Cyber Essentials 3.3 Trusted Cloud Provider (CSA) EU-U.S. Data Privacy Framework Resources View all UserTesting Reports and Assessments UserTesting SOC 2 Type II (2025) UserTesting-SOC-2-Bridge-Letter.pdf UserTesting ISO 27001:2022 Certificate UserTesting ISO 27701:2019 Certificate View 4 more User Interviews Reports and Assessments User Interviews SOC 2 Type II (2025) User Interviews ISO 27001:2022 Certificate User Interviews ISO 27701:2019 Certificate User Interviews Penetration Test Report (2026) User Interviews Policies [User Interviews] Acceptable Use Policy [User Interviews] Access Control Policy [User Interviews] Artificial Intelligence (AI) Internal Use Policy [User Interviews] Business Continuity and Disaster Recovery Plan View 13 more UserTesting Policies [UserTesting] Information Security Policy 5.1 [UserTesting] Access Management Standard 1.1 [UserTesting] Acceptable Use Standard 4.2 [UserTesting] Asset Management & Data Classification Standard 1.1 View 10 more Diagrams User Interviews Architecture, Authentication, Network and Integration Diagrams User Interviews AI Diagrams UserTesting Network Architecture Diagram UserZoom Network Architecture Diagram Certificates of Insurance Certificate of Insurance - UserTesting Technologies, Inc. Certificate of Insurance - UserZoom Technologies, Inc. Certificate of Insurance - User Interviews, Inc. Other resources Accessibility Progress Report Deck - March 2026.pdf SIG_Lite-2026.xlsx Controls View all Infrastructure security Encryption key access restricted Unique account authentication enforced Production application access restricted View 15 more Infrastructure security controls Organizational security Asset disposal procedures utilized Employee background checks performed Code of Conduct acknowledged by contractors View 5 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 29 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Customer personally identifiable information Credit card information Protected Health Information (PHI) Biometric data Subprocessors View all UserTesting Subprocessors UserTesting SubprocessorsOpens in new tab User Interviews Subprocessors User Interviews SubprocessorsOpens in new tab UserZoom Subprocessors UserZoom SubprocessorsOpens in new tab FAQ View all