Snapshot 249398
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"w1ws3xvcgcj2",
"t8dmy3gqj5pt",
"xzrxqz9dkf8v",
"qlp0vyt90zyc",
"51hdvg3z3xxj",
"c3lqn99n7v92",
"kmvvkzsszc9z",
"gw4zq1vk2gs3",
"njrg4f0z4hrg"
],
"created_at": "2024-05-23T07:42:11.611-07:00",
"description": null,
"group_id": null,
"id": "61w9d8zf55t4",
"name": "Nylas Application Services",
"page_id": "qj96kk18m9ft",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-05-23T07:42:11.611-07:00"
},
{
"components": [
"p4gyjsncchkj",
"m7x6d0zyshzr",
"1lbs9l7pqrh0",
"44nr4mt2cyty",
"bzf121cdfngn",
"9td2smydd7t1",
"9pgf71gjp5pq",
"fw9yhmp7cshm",
"0t4zbxpz1l8f",
"k197mz17q6ck",
"jw65hf1b15by"
],
"created_at": "2024-05-23T07:58:28.825-07:00",
"description": null,
"group_id": null,
"id": "yj8bl1w8wt5x",
"name": "3rd Party Providers",
"page_id": "qj96kk18m9ft",
"position": 9,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-05-23T07:58:28.825-07:00"
},
{
"components": [
"fmvp0xd5fbkp",
"6pqr96fv2psc",
"xq0wms4cvqx8",
"kqdk2q5j03pw",
"yf5n2ph61c7q",
"z4jf35cc9dvp",
"crbls8cm5jsr",
"y438n4bj27mj",
"3sltyynxbsh9",
"9lwj3gh9lds0",
"2rhgs555spj1",
"zy1n6vzkjqcs",
"rpnqnct4ryl4",
"nndnkkn82x5v",
"56cjpvybkyys",
"mzzjqmtkv18k",
"8pcq07ftfkgc",
"vz8c2v2d58fw",
"1cm80tx5dm64",
"xqvjn6p2s0rb",
"lrbhyf5cyrnc",
"pqc222nslwy3",
"tyxxdpl5g6lf",
"2hhfcrjbrvvy",
"5zjtgb06r493",
"9f25nr16sq23",
"7pyrjr15388n",
"n4cct4f58h3c",
"bzh4njy5jkzw",
"6k40df5z9jd3",
"6wvc2g9cgkxk",
"z06m214qnxh0",
"8r0kd6fx4cqc",
"vl6ljt77z1rf",
"vvcmtkl2f033",
"hq51h1rkck85",
"7xhjgd60lh4m",
"nfd0xp723lpj",
"01x7pfdpw63s",
"ggn8l3sf5hx4",
"1bl7d9hl1s2q",
"rb3qhnp9hkkr",
"3kzb7t1s0d9m",
"2dtxscxvlq3g",
"wdl85y2b6rym",
"7slh3z0f2313",
"l64c9sm180v4"
],
"created_at": "2024-05-23T08:16:18.266-07:00",
"description": null,
"group_id": null,
"id": "4xplc68wtd13",
"name": "Subprocessors",
"page_id": "qj96kk18m9ft",
"position": 10,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-05-23T08:16:18.266-07:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2026-08-14T08:21:28.689-07:00",
"description": "Nylas' Agent Accounts products and services",
"group_id": "61w9d8zf55t4",
"id": "t8dmy3gqj5pt",
"name": "Agent Accounts",
"page_id": "qj96kk18m9ft",
"position": 2,
"showcase": false,
"start_date": "2026-08-14T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-08-14T08:22:21.935-07:00"
}
],
"created_at": "2026-11-10T06:32:40.389-08:00",
"id": "jg8bzk162nbq",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "t8dmy3gqj5pt",
"name": "Nylas Application Services - Agent Accounts",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be performing scheduled maintenance to enhance the stability and reliability of our Agent Accounts services.\n\nAPI services will remain fully operational throughout the maintenance window, with no expected downtime.\n\nSome users may experience brief connectivity interruptions affecting email client sessions. Existing connections may be temporarily reset and automatically re-established.\n\nWe appreciate your patience and understanding.",
"created_at": "2026-11-10T06:32:40.485-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-09T08:00:40.485-08:00",
"id": "8yvjvc0frc6d",
"incident_id": "jg8bzk162nbq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-10T06:47:22.179-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[US \u0026 EU] - Scheduled Maintenance – Agent Accounts",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T14:00:00.000-08:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-12T15:00:00.000-08:00",
"shortlink": "https://stspg.io/hckbm9qhqg3x",
"started_at": "2026-11-09T08:00:40.485-08:00",
"status": "scheduled",
"updated_at": "2026-11-10T06:47:22.600-08:00"
},
{
"components": [],
"created_at": "2026-10-22T03:08:18.000-07:00",
"id": "f6p1cngpdd7n",
"impact": "none",
"impact_override": "none",
"incident_updates": [
{
"affected_components": null,
"body": "The automated credential update has been successfully completed for affected Microsoft / Office 365 Sandbox applications in both the US and EU regions.\n\nMicrosoft authentication using Nylas-provided shared credentials has been restored. \u003cb\u003eNo manual credential updates are required.\u003c/b\u003e\n\n\u003cb\u003eImportant:\u003c/b\u003e Any Microsoft grants that became invalid during the incident will still require reauthentication through your application's normal Hosted Authentication flow. You can identify these accounts in the Nylas Dashboard under \u003cb\u003eGrants\u003c/b\u003e by filtering for Provider = Microsoft and Status = Invalid. Existing valid grants require no action.\n\nProduction applications and applications using their own Microsoft Azure credentials were not affected.\n\nThank you for your patience while we worked to resolve this issue. If you require additional assistance, please contact support@nylas.com.",
"created_at": "2026-11-05T05:51:58.557-08:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-26T10:31:58.000-07:00",
"id": "yp0x8jl3rry6",
"incident_id": "f6p1cngpdd7n",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-05T05:52:50.277-08:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "\u003cb\u003eMitigated\u003c/b\u003e - The fix for Microsoft / Office 365 authentication failures affecting Sandbox applications using Nylas-provided shared credentials remains available.\n\nAffected customers can restore authentication by following the instructions in our previous update. \u003cb\u003eStep 1 (Update your Sandbox credentials) should be completed regardless of the additional automated remediation described below.\u003c/b\u003e Any Microsoft grants that became invalid will still require reauthentication.\n\nWe have successfully completed testing of an additional automated credential update, which is planned for Monday, October 26, to further address affected existing Sandbox applications.\n\nIf you are still experiencing authentication issues, please follow the instructions in our previous update or contact support@nylas.com for assistance.\n\nProduction applications and applications using their own Microsoft Azure credentials remain unaffected.\n\nWe will provide a final update once the remaining remediation work is complete.",
"created_at": "2026-10-23T14:04:50.045-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-23T14:04:50.045-07:00",
"id": "wm7qtmd9l0tr",
"incident_id": "f6p1cngpdd7n",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-23T14:04:50.045-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "\u003cb\u003eMitigated\u003c/b\u003e - We have deployed a fix for Microsoft / Office 365 authentication failures affecting Sandbox applications using Nylas-provided shared credentials.\n\nAffected customers can now restore authentication using the following steps:\n\n\u003cb\u003eStep 1: Update your Sandbox credentials\u003c/b\u003e\n\n1. Sign in to the Nylas Dashboard at https://dashboard.nylas.com.\n2. Open your affected Sandbox application.\n3. On the \u003cb\u003eOverview\u003c/b\u003e or \u003cb\u003eConnectors\u003c/b\u003e page, locate the expired Microsoft credential warning and click \u003cb\u003eUpdate credential\u003c/b\u003e.\n4. Confirm that the green \"Microsoft credential updated\" message appears.\n\nIf you do not see the warning banner, navigate to \u003cb\u003eConnectors\u003c/b\u003e, select your \u003cb\u003eMicrosoft\u003c/b\u003e connector, and save it without making any changes. This will also apply the updated credentials.\n\n\u003cb\u003eStep 2: Reauthenticate affected Microsoft accounts (if needed)\u003c/b\u003e\n\n1. Click \u003cb\u003eView invalid Microsoft grants\u003c/b\u003e in the confirmation banner, or navigate to \u003cb\u003eGrants\u003c/b\u003e and filter by Provider = Microsoft and Status = Invalid.\n2. Reauthenticate any invalid grants using your application's normal Hosted Authentication flow.\n\nExisting valid connections do not require reauthentication, and new Microsoft accounts can connect normally once the credentials are updated.\n\n\u003cb\u003eAdditional remediation underway:\u003c/b\u003e We are also testing an automated bulk update for existing Sandbox applications to reduce the need for manual credential updates. \u003cb\u003eAny grants that became invalid will still require reauthentication.\u003c/b\u003e\n\nProduction applications and applications using their own Microsoft Azure credentials remain unaffected.\n\nWe will provide a final update once the remaining remediation work is complete.",
"created_at": "2026-10-22T08:53:39.847-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-22T08:53:39.847-07:00",
"id": "c6txwtxdq4wn",
"incident_id": "f6p1cngpdd7n",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T08:53:39.847-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Deployment of the fix for existing affected Sandbox applications is progressing, and our Engineering team is now completing final testing and validation.\n\nOnce testing is complete, we will provide additional instructions for affected customers, including any steps required to restore Microsoft authentication.\n\nProduction applications and applications using their own Microsoft Azure credentials remain unaffected.",
"created_at": "2026-10-22T06:59:35.328-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-22T06:59:35.328-07:00",
"id": "rbb067ny8895",
"incident_id": "f6p1cngpdd7n",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T06:59:35.328-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We have identified an expired credential affecting Microsoft / Office 365 authentication for Sandbox applications using Nylas-provided shared credentials.\n\nUpdated credentials have been deployed for newly created Sandbox applications, and we are now deploying a fix for existing affected Sandbox applications. Once available, affected users may need to refresh their credentials in the Nylas Dashboard and re-authenticate any impacted Microsoft accounts.\n\nThis issue is limited to Sandbox applications using Nylas shared Microsoft credentials. Production applications and applications using their own Microsoft Azure credentials are not affected.\n\nWe will provide another update as the fix is rolled out.",
"created_at": "2026-10-22T04:58:11.347-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-22T04:58:11.347-07:00",
"id": "bgdnlbrdtvn3",
"incident_id": "f6p1cngpdd7n",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T04:58:11.347-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We have identified an expired credential affecting Microsoft / Office 365 authentication for Sandbox applications using Nylas-provided shared credentials.\n\nReplacement credentials have been deployed for newly created Sandbox applications. Our Engineering team is continuing work to restore authentication functionality for existing Sandbox applications that may still be affected.\n\nProduction applications, applications using their own Microsoft Azure credentials, and existing active connections remain unaffected.\n\nWe will provide additional updates as remediation progresses.",
"created_at": "2026-10-22T04:07:23.392-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-22T04:07:23.000-07:00",
"id": "1gcrym3p3lv7",
"incident_id": "f6p1cngpdd7n",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T05:04:32.750-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are investigating Microsoft / Office 365 authentication failures affecting Sandbox applications in the US and EU regions that use Nylas-provided shared credentials.\n\nAffected users may encounter errors when connecting new Microsoft accounts or re-authenticating existing accounts.\n\nProduction applications, Sandbox applications using their own Microsoft Azure credentials, and existing active connections are not affected.\n\nOur Engineering team is actively working to restore normal authentication functionality.",
"created_at": "2026-10-22T03:08:18.761-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-22T03:08:18.000-07:00",
"id": "57h7jf07bw4d",
"incident_id": "f6p1cngpdd7n",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T05:03:56.158-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[US/EU] Sandbox Apps - Microsoft 365 - Authentication Failures Using Nylas Shared Credentials",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-26T10:31:58.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cvmjsh01kkps",
"started_at": "2026-10-22T03:08:18.000-07:00",
"status": "resolved",
"updated_at": "2026-11-05T05:52:50.302-08:00"
},
{
"components": [
{
"created_at": "2024-05-23T07:42:11.630-07:00",
"description": "Endpoints on both https://api.us.nylas.com and http://api.eu.nylas.com",
"group_id": "61w9d8zf55t4",
"id": "w1ws3xvcgcj2",
"name": "API v3",
"page_id": "qj96kk18m9ft",
"position": 1,
"showcase": false,
"start_date": "2024-05-22T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-17T07:59:05.330-07:00"
},
{
"created_at": "2024-05-23T07:43:46.863-07:00",
"description": "Email, Calendar and Contact services for all IMAP accounts",
"group_id": "61w9d8zf55t4",
"id": "gw4zq1vk2gs3",
"name": "IMAP v3",
"page_id": "qj96kk18m9ft",
"position": 8,
"showcase": false,
"start_date": "2024-05-22T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-17T07:59:05.350-07:00"
}
],
"created_at": "2026-09-17T05:31:46.000-07:00",
"id": "ckcyp2h4kvn0",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "IMAP synchronization has returned to normal operating levels across the US and EU regions. Our monitoring confirms that affected grants have recovered and previously missed message activity and associated webhooks have been processed.\n\nCustomers are no longer affected by this incident.\n\nThank you for your patience while we worked to address this issue.",
"created_at": "2026-09-17T07:59:05.388-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T07:59:05.388-07:00",
"id": "3kgnhwr51n7t",
"incident_id": "ckcyp2h4kvn0",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T07:59:05.388-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "\u003cb\u003eMitigated\u003c/b\u003e - The remediation has been fully deployed across the US and EU regions, and IMAP synchronization and error rates have returned close to normal operating levels.\n\nSome previously affected grants may still be catching up on messages missed during the incident. We are continuing to monitor recovery closely and validate that synchronization remains stable before resolving the incident.",
"created_at": "2026-09-17T07:23:19.329-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T07:23:19.329-07:00",
"id": "v011rcm7vz1n",
"incident_id": "ckcyp2h4kvn0",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T07:23:19.329-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We identified an issue in IMAP message processing that could cause synchronization to stop when certain messages were encountered, resulting in 404 responses when those messages were retrieved by ID.\n\nA remediation has now been fully deployed across the US and EU regions. Message synchronization and success rates are recovering, and we are continuing to validate stability before resolving the incident.",
"created_at": "2026-09-17T06:48:22.118-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T06:48:22.118-07:00",
"id": "21j307f9v9kg",
"incident_id": "ckcyp2h4kvn0",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T06:48:22.118-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have identified an issue in IMAP message processing that can cause synchronization to stop when certain messages are encountered, resulting in 404 responses when those messages are retrieved by ID.\n\nOur team is actively working on remediation and validating the appropriate recovery path. We will provide another update as this work progresses and we confirm recovery.",
"created_at": "2026-09-17T06:03:43.022-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T06:03:43.022-07:00",
"id": "53nb1hcn4t23",
"incident_id": "ckcyp2h4kvn0",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T06:03:43.022-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are investigating elevated 404 errors when retrieving specific messages via the Messages API for IMAP grants in the US and EU regions. Some messages that exist in the provider mailbox may return a 404 response when retrieved by ID.\n\nOur team is actively investigating the issue and working to restore normal message retrieval. We will provide additional information as it becomes available.",
"created_at": "2026-09-17T05:31:46.474-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T05:31:46.000-07:00",
"id": "6tghr2r25xcs",
"incident_id": "ckcyp2h4kvn0",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T05:43:53.408-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-17T06:48:22.118-07:00",
"name": "[US/EU] Delayed Message Sync and 404 Errors for IMAP-Based Accounts",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-17T07:59:05.388-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/tshdvjb2vy86",
"started_at": "2026-09-17T05:31:46.000-07:00",
"status": "resolved",
"updated_at": "2026-09-17T08:28:20.097-07:00"
},
{
"components": [
{
"created_at": "2024-05-23T07:43:35.714-07:00",
"description": "Webhook notifications to track changes in realtime",
"group_id": "61w9d8zf55t4",
"id": "qlp0vyt90zyc",
"name": "Webhooks v3",
"page_id": "qj96kk18m9ft",
"position": 4,
"showcase": false,
"start_date": "2024-05-22T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-10T10:10:21.132-07:00"
},
{
"created_at": "2025-04-28T09:56:31.989-07:00",
"description": "Email server hosting providers other than Google, Microsoft, Yahoo, and iCloud. These are primarily IMAP and Hosted Exchange providers.",
"group_id": "yj8bl1w8wt5x",
"id": "9pgf71gjp5pq",
"name": "Other Email Server Hosting Providers",
"page_id": "qj96kk18m9ft",
"position": 7,
"showcase": false,
"start_date": "2025-01-01T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-09-10T10:10:21.147-07:00"
},
{
"created_at": "2024-05-23T07:43:46.863-07:00",
"description": "Email, Calendar and Contact services for all IMAP accounts",
"group_id": "61w9d8zf55t4",
"id": "gw4zq1vk2gs3",
"name": "IMAP v3",
"page_id": "qj96kk18m9ft",
"position": 8,
"showcase": false,
"start_date": "2024-05-22T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-17T07:59:05.350-07:00"
}
],
"created_at": "2026-09-10T05:28:28.000-07:00",
"id": "mmg5nzrb43sy",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "IMAP message synchronization and webhook processing have remained at normal operating levels.\n\nOur validation indicates that delayed webhooks from the affected period have been delivered and affected accounts have completed recovery.\n\nThank you for your patience while we worked to address this issue.",
"created_at": "2026-09-10T11:37:44.050-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-10T11:37:44.050-07:00",
"id": "8fh2fxyy8r5m",
"incident_id": "mmg5nzrb43sy",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-10T11:37:44.050-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "IMAP message synchronization and webhook processing have returned to normal operating levels.\n\nWe are continuing to monitor service health closely and validate the completeness of delayed webhook delivery across affected accounts before resolving the incident.",
"created_at": "2026-09-10T10:10:21.188-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-10T10:10:21.188-07:00",
"id": "r0rtn07fdfjy",
"incident_id": "mmg5nzrb43sy",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-10T10:10:21.188-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "IMAP message synchronization and webhook processing have returned to normal operating levels following remediation.\n\nWe are continuing to monitor service health closely and validate that delayed webhooks from the affected period were fully delivered across affected accounts.",
"created_at": "2026-09-10T09:28:12.217-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-10T09:28:12.217-07:00",
"id": "67hvn4wnrf00",
"incident_id": "mmg5nzrb43sy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-10T09:28:12.217-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "\u003cb\u003eMitigated\u003c/b\u003e - The fix for this issue has been deployed, and affected IMAP accounts are now resynchronizing. We are seeing message synchronization recover and delayed webhooks begin processing as expected.\n\nAs affected accounts resynchronize, customers may receive an increased volume of delayed \u003ctt\u003emessage.created\u003c/tt\u003e webhooks, including notifications for messages previously processed. These notifications do not represent duplicate emails. Customers should ensure their applications handle repeated notifications without creating duplicate records or repeating automated actions.\n\nOur current expectation is that missed webhooks will be backfilled automatically as synchronization completes. We are continuing to validate the completeness of that recovery, including messages from the affected period, before confirming full resolution.\n\nImpact remains concentrated in the EU region, with substantially more limited impact in the US region. We will continue monitoring recovery closely and provide another update once stability and backfill completion have been confirmed.",
"created_at": "2026-09-10T07:57:43.217-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-10T07:57:43.217-07:00",
"id": "0jt5hjdlcjt5",
"incident_id": "mmg5nzrb43sy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-10T07:57:43.217-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We have identified a compatibility issue in Nylas's IMAP synchronization affecting some connected IMAP accounts. Impact is concentrated in the EU region, with substantially more limited impact confirmed in the US region. Multiple IMAP hosting providers may be affected, and we are continuing to validate the full scope.\n\nAffected accounts may have missing messages in Nylas API responses and delayed or missing message webhooks. The underlying emails remain available at the email provider.\n\nAs a temporary workaround, customers can pass \u003ctt\u003equery_imap=true\u003c/tt\u003e on Messages API requests for affected IMAP grants. This bypasses the Nylas message cache and retrieves messages directly from the underlying IMAP server.\n\nA fix has been prepared and deployment is underway. As affected accounts resynchronize, customers may receive an increased volume of delayed \u003ctt\u003emessage.created\u003c/tt\u003e webhooks, including notifications for messages previously processed. These notifications do not represent duplicate emails. Customers should ensure their applications handle repeated notifications without creating duplicate records or repeating automated actions.\n\nWe will provide further updates as deployment and recovery progress. Thank you for your patience.",
"created_at": "2026-09-10T07:33:02.463-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-10T07:33:02.463-07:00",
"id": "c8txhkcyhnyt",
"incident_id": "mmg5nzrb43sy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-10T07:33:02.463-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have identified an issue affecting Nylas's cached message data for IMAP grants in the EU region. The underlying IMAP mailboxes and messages are unaffected, and the US region is not affected.\n\nAs a temporary workaround, customers can pass \u003ctt\u003equery_imap=true\u003c/tt\u003e on all Messages API requests for affected IMAP grants. This bypasses the Nylas message cache and retrieves messages directly from the underlying IMAP server.\n\nOur team is actively working to restore normal cached message synchronization and webhook delivery. We will provide additional updates as recovery progresses.",
"created_at": "2026-09-10T06:08:44.130-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-10T06:08:44.130-07:00",
"id": "f85m5q1zysf8",
"incident_id": "mmg5nzrb43sy",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-10T06:08:44.130-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gw4zq1vk2gs3",
"name": "Nylas Application Services - IMAP v3",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-09-10T05:35:26.748-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-10T05:35:26.748-07:00",
"id": "617hwt6wz5cg",
"incident_id": "mmg5nzrb43sy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-10T05:35:26.748-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are investigating degraded message retrieval and webhook delivery affecting IMAP grants in the EU region. Customers may see messages missing from standard Messages API responses and may not receive expected message webhooks. The underlying IMAP mailboxes and messages remain available. The US region is not affected.\n\nOur team is actively investigating the issue and working to restore normal service. We will provide additional information as it becomes available.",
"created_at": "2026-09-10T05:28:28.705-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-10T05:28:28.000-07:00",
"id": "92tkybmgqdkr",
"incident_id": "mmg5nzrb43sy",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-10T06:02:56.445-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-10T10:10:21.188-07:00",
"name": "[US/EU] IMAP v3 - Message Retrieval and Webhook Degradation",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-10T11:37:44.050-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/y9srhh830xmz",
"started_at": "2026-09-10T05:28:28.000-07:00",
"status": "resolved",
"updated_at": "2026-09-10T11:37:44.068-07:00"
},
{
"components": [
{
"created_at": "2024-05-23T08:11:49.542-07:00",
"description": "Email, Calendar and Contact services for Microsoft 365 work or school accounts via Microsoft Graph.",
"group_id": "yj8bl1w8wt5x",
"id": "p4gyjsncchkj",
"name": "Microsoft 365",
"page_id": "qj96kk18m9ft",
"position": 1,
"showcase": false,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-04T14:47:05.867-07:00"
},
{
"created_at": "2025-05-29T09:14:51.995-07:00",
"description": "Meeting recording and transcription API and backend services",
"group_id": "61w9d8zf55t4",
"id": "xzrxqz9dkf8v",
"name": "Notetaker",
"page_id": "qj96kk18m9ft",
"position": 3,
"showcase": false,
"start_date": "2025-05-29T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-04T14:47:05.887-07:00"
}
],
"created_at": "2026-09-04T11:34:53.232-07:00",
"id": "tr67btbz59ry",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xzrxqz9dkf8v",
"name": "Nylas Application Services - Notetaker",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We identified a change in Microsoft Teams display-name validation behavior that began affecting a very limited subset of Notetaker joins in the US region today.\n\nWe have deployed and validated a fix that normalizes affected Notetaker display names before joining Microsoft Teams meetings. Our testing and monitoring confirm that affected Notetakers are now joining successfully and that customer impact has been resolved.\n\nThe EU region and other supported meeting providers were not affected.\n\nThank you for your patience while we worked to address this issue.",
"created_at": "2026-09-04T14:47:05.924-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-04T14:47:05.924-07:00",
"id": "sbw79mfjzsng",
"incident_id": "tr67btbz59ry",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-04T14:47:05.924-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xzrxqz9dkf8v",
"name": "Nylas Application Services - Notetaker",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have identified the issue affecting Notetaker join rates for a limited subset of Microsoft Teams meetings in the US region. The EU region and other supported meeting providers are not affected.\n\nOur team is deploying a fix and initial validation indicates it is working as intended. We are continuing deployment and testing while closely monitoring join performance.",
"created_at": "2026-09-04T13:15:43.722-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-04T13:15:43.722-07:00",
"id": "8yr0n9f7p2w5",
"incident_id": "tr67btbz59ry",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-04T13:15:43.722-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xzrxqz9dkf8v",
"name": "Nylas Application Services - Notetaker",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are investigating degraded Notetaker join rates affecting some Microsoft Teams meetings in the US region. The EU region and other supported meeting providers are not affected.\n\nOur team is actively investigating the issue and working to restore normal join performance. We will provide additional information as it becomes available.",
"created_at": "2026-09-04T11:34:53.316-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-04T11:34:53.316-07:00",
"id": "4dzytn6vqp2y",
"incident_id": "tr67btbz59ry",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-04T11:34:53.316-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "[US] Notetaker - Microsoft Teams - Degraded Join Rates",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-04T14:47:05.924-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/l49cg2hyrvsb",
"started_at": "2026-09-04T11:34:53.220-07:00",
"status": "resolved",
"updated_at": "2026-09-04T14:47:05.942-07:00"
},
{
"components": [
{
"created_at": "2024-05-23T08:11:49.542-07:00",
"description": "Email, Calendar and Contact services for Microsoft 365 work or school accounts via Microsoft Graph.",
"group_id": "yj8bl1w8wt5x",
"id": "p4gyjsncchkj",
"name": "Microsoft 365",
"page_id": "qj96kk18m9ft",
"position": 1,
"showcase": false,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-04T14:47:05.867-07:00"
}
],
"created_at": "2026-08-31T14:39:49.548-07:00",
"id": "xhbh5k23hrsw",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Microsoft-connected message send, draft, and read operations have returned to normal operating levels across both the US and EU regions.\n\nNylas monitoring, as well as Microsoft’s service health updates, confirm sustained recovery from the earlier Exchange Online degradation. The Microsoft-related errors observed by Nylas have returned to near-normal levels, customer-facing request success rates remain healthy, and no additional provider-related degradation has emerged.\n\nWe will continue to monitor Microsoft-connected account performance as part of our normal operations. Thank you for your patience while Microsoft worked to address this issue.",
"created_at": "2026-09-01T06:30:08.864-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T06:30:08.864-07:00",
"id": "dtz47dkwwxwk",
"incident_id": "xhbh5k23hrsw",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T06:30:08.864-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "According to Microsoft's service health updates, recovery continues across the remaining infrastructure affected by the Exchange Online service degradation, with availability returning across previously impacted scenarios.\n\nNylas monitoring confirms that message send, draft, and read operations for Microsoft-connected accounts are currently operating at normal levels across both the US and EU regions. The Microsoft-related errors observed during the incident have remained near normal levels in the US and continue to decline in the EU.\n\nSome residual retry and throttling activity also remains as traffic recovers from the earlier degradation, but it continues to decrease and is not currently causing broader customer-facing impact.\n\nWe will continue to monitor Microsoft's recovery and Nylas service performance before considering this incident resolved.",
"created_at": "2026-09-01T04:13:05.896-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T04:13:05.896-07:00",
"id": "1sy3j8bpbl3v",
"incident_id": "xhbh5k23hrsw",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T04:13:05.896-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "According to Microsoft's service health updates, mitigation has been deployed for the ongoing Exchange Online service degradation and Microsoft continues to report recovery across affected services.\n\nNylas monitoring confirms that Microsoft-connected message send, draft, and read operations have substantially recovered across both the US and EU regions. The provider-related errors observed during the incident have declined to near-normal levels, and request performance continues to stabilize.\n\nWe will continue to closely monitor performance and confirm that recovery remains sustained before considering this incident resolved.",
"created_at": "2026-08-31T19:32:24.815-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T19:32:24.815-07:00",
"id": "1wfjs4zp7v12",
"incident_id": "xhbh5k23hrsw",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T19:32:24.815-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "According to Microsoft's service health updates, Microsoft has begun deploying broader mitigation for the ongoing Exchange Online service degradation and is reporting gradual recovery across affected services.\n\nMicrosoft has indicated that mail flow is expected to be among the first areas to recover. We are continuing to monitor the impact to Microsoft-connected Nylas accounts and will provide another update as recovery progresses.\n\nThis issue remains limited to Microsoft-connected accounts and does not affect other providers.",
"created_at": "2026-08-31T17:51:27.294-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T17:51:27.294-07:00",
"id": "8bj77bl8h86m",
"incident_id": "xhbh5k23hrsw",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T17:51:27.294-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have confirmed that the elevated error rates are related to an ongoing Microsoft Exchange Online service degradation affecting Microsoft-connected accounts. Microsoft is tracking the incident as EX1464935.\n\nCustomers with Microsoft-connected accounts may experience failures when sending messages, creating or accessing drafts, or retrieving message and mailbox data in the US and EU regions. Some requests may require retrying.\n\nThis issue is limited to Microsoft-connected accounts and does not affect other providers. We are continuing to monitor Microsoft's service degradation and its impact to Nylas customers.\n\nMicrosoft's public service update: https://x.com/MSFT365Status/status/2094455556454920701",
"created_at": "2026-08-31T15:25:38.035-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T15:25:38.035-07:00",
"id": "l8xwyvhz4wcb",
"incident_id": "xhbh5k23hrsw",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T15:25:38.035-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p4gyjsncchkj",
"name": "3rd Party Providers - Microsoft 365",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are seeing elevated error rates affecting message sending, drafts, and message and folder retrieval for a subset of Microsoft-connected accounts in the US and EU regions. Some requests may fail or require retrying.\n\nMicrosoft is also reporting a service degradation that appears consistent with the behavior we are observing: https://status.cloud.microsoft/\n\nInitial evidence indicates that this issue is related to the ongoing Microsoft service degradation. We are continuing to assess the impact to Nylas customers and will provide additional updates as more information becomes available.",
"created_at": "2026-08-31T14:39:49.626-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T14:39:49.626-07:00",
"id": "htblgw7kp5fm",
"incident_id": "xhbh5k23hrsw",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T14:39:49.626-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-31T19:32:24.815-07:00",
"name": "[US/EU] Elevated Errors for Microsoft Message Send, Draft, and Read Operations",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-01T06:30:08.864-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/dkjf1yf4qcq8",
"started_at": "2026-08-31T14:39:49.538-07:00",
"status": "resolved",
"updated_at": "2026-09-01T06:30:08.882-07:00"
},
{
"components": [
{
"created_at": "2024-05-23T08:16:18.285-07:00",
"description": "Subscribe to this component if you wish to be notified of changes to Nylas' Subprocessor List.",
"group_id": "4xplc68wtd13",
"id": "fmvp0xd5fbkp",
"name": "* Subprocessor Change Notification",
"page_id": "qj96kk18m9ft",
"position": 1,
"showcase": false,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2024-05-23T08:34:40.163-07:00"
}
],
"created_at": "2026-08-28T09:25:41.935-07:00",
"id": "xrhq64c1p4mh",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "fmvp0xd5fbkp",
"name": "Subprocessors - * Subprocessor Change Notification",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This message serves as notification that updates have been made to the Nylas Subprocessors page today.\n\nYou can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/\n\nIf you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.",
"created_at": "2026-08-28T09:26:30.793-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-28T09:26:30.793-07:00",
"id": "mybqwrzpxb8z",
"incident_id": "xrhq64c1p4mh",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-28T09:26:30.793-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-08-28T09:26:07.188-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-28T09:26:07.188-07:00",
"id": "rg5dc1spl9nr",
"incident_id": "xrhq64c1p4mh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-28T09:26:07.188-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fmvp0xd5fbkp",
"name": "Subprocessors - * Subprocessor Change Notification",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This message serves as notification that we are making changes to Nylas' Subprocessors page today",
"created_at": "2026-08-28T09:25:42.003-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-28T09:25:42.003-07:00",
"id": "29qzq1y0s8z3",
"incident_id": "xrhq64c1p4mh",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-28T09:25:42.003-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Updates to Nylas' Subprocessors page",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-28T09:26:30.793-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-08-28T09:26:00.000-07:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-08-28T09:31:00.000-07:00",
"shortlink": "https://stspg.io/kz3rd0rsz4xl",
"started_at": "2026-08-28T09:25:41.924-07:00",
"status": "completed",
"updated_at": "2026-08-28T09:26:30.820-07:00"
},
{
"components": [
{
"created_at": "2024-05-23T07:43:35.714-07:00",
"description": "Webhook notifications to track changes in realtime",
"group_id": "61w9d8zf55t4",
"id": "qlp0vyt90zyc",
"name": "Webhooks v3",
"page_id": "qj96kk18m9ft",
"position": 4,
"showcase": false,
"start_date": "2024-05-22T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-10T10:10:21.132-07:00"
}
],
"created_at": "2026-08-19T09:11:00.144-07:00",
"id": "r9sp1l8vjzk5",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "All services have returned to normal operations, and webhook latency and delivery volume have returned to expected levels. All affected webhooks were successfully recovered and delivered.\n\nThank you for your patience while we worked to address this issue.",
"created_at": "2026-08-19T16:28:41.920-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T14:34:41.000-07:00",
"id": "9vmnzwjqrtm7",
"incident_id": "r9sp1l8vjzk5",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-19T16:29:27.885-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "\u003cb\u003eMitigated\u003c/b\u003e - We have recovered the sync state for all affected grants, and webhook delivery has returned to normal levels.\n\nSome previously delayed messages are still being processed, and we are closely monitoring the remaining backlog to ensure delivery completes successfully.",
"created_at": "2026-08-19T13:20:29.538-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T13:20:29.000-07:00",
"id": "s94q2fm0ppl5",
"incident_id": "r9sp1l8vjzk5",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-26T13:08:15.048-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to work on restoring webhook delivery for affected grants.\n\nWe will provide another update as recovery progresses.",
"created_at": "2026-08-19T11:01:32.822-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T11:01:32.822-07:00",
"id": "jgwtc4w4951s",
"incident_id": "r9sp1l8vjzk5",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-19T11:01:32.822-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are working to deploy a fix for the issue causing delayed webhooks across providers in the US and EU regions.\n\nWe will provide another update as this work progresses.",
"created_at": "2026-08-19T10:26:31.145-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T10:26:31.000-07:00",
"id": "tdl8s3lxh4w8",
"incident_id": "r9sp1l8vjzk5",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-26T11:59:52.882-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate delayed webhooks. Based on our investigation, we have expanded the scope of the issue to include all providers in both the US and EU regions.\n\nWe will provide another update as our investigation progresses.",
"created_at": "2026-08-19T10:00:33.850-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T09:53:33.000-07:00",
"id": "0r51g09przz0",
"incident_id": "r9sp1l8vjzk5",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-26T11:59:42.332-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qlp0vyt90zyc",
"name": "Nylas Application Services - Webhooks v3",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are investigating an issue with missing or delayed webhooks for Microsoft and Google grants in the US region. \n\nEU region and all IMAP and EWS grants for both regions are working correctly.",
"created_at": "2026-08-19T09:11:00.224-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-19T09:11:00.224-07:00",
"id": "s903g0tw7vq6",
"incident_id": "r9sp1l8vjzk5",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-19T09:11:00.224-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-19T13:20:29.000-07:00",
"name": "[US/EU] Delayed or Missing Webhooks Across Providers",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-19T14:34:41.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/5xk4kp2j6b14",
"started_at": "2026-08-19T09:53:33.000-07:00",
"status": "resolved",
"updated_at": "2026-08-26T13:08:15.064-07:00"
},
{
"components": [
{
"created_at": "2024-05-23T07:42:11.630-07:00",
"description": "Endpoints on both https://api.us.nylas.com and http://api.eu.nylas.com",
"group_id": "61w9d8zf55t4",
"id": "w1ws3xvcgcj2",
"name": "API v3",
"page_id": "qj96kk18m9ft",
"position": 1,
"showcase": false,
"start_date": "2024-05-22T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-17T07:59:05.330-07:00"
},
{
"created_at": "2025-04-28T09:56:31.989-07:00",
"description": "Email server hosting providers other than Google, Microsoft, Yahoo, and iCloud. These are primarily IMAP and Hosted Exchange providers.",
"group_id": "yj8bl1w8wt5x",
"id": "9pgf71gjp5pq",
"name": "Other Email Server Hosting Providers",
"page_id": "qj96kk18m9ft",
"position": 7,
"showcase": false,
"start_date": "2025-01-01T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-09-10T10:10:21.147-07:00"
}
],
"created_at": "2026-08-14T07:15:50.786-07:00",
"id": "8h8d82pdnfpv",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Error rates for \u003ctt\u003e/attachment\u003c/tt\u003e API requests affecting Microsoft Exchange (EWS) grants have remained at normal levels across both the US and EU regions, and our monitoring confirms that the issue is no longer affecting customers.\n\nThank you for your patience while we worked to address this issue. If you require additional assistance, please contact support@nylas.com.",
"created_at": "2026-08-14T10:21:18.505-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-14T10:21:18.505-07:00",
"id": "6cg7p17rpwp4",
"incident_id": "8h8d82pdnfpv",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-14T10:21:18.505-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Error rates for \u003ctt\u003e/attachment\u003c/tt\u003e API requests affecting Microsoft Exchange (EWS) grants remain at normal levels across both the US and EU regions.\n\nWe are continuing to monitor closely to confirm the issue remains fully resolved.",
"created_at": "2026-08-14T10:13:49.345-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-14T10:13:49.345-07:00",
"id": "p8vyhr5h1c39",
"incident_id": "8h8d82pdnfpv",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-14T10:13:49.345-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Error rates have returned to normal levels for \u003ctt\u003e/attachment\u003c/tt\u003e API requests affecting Microsoft Exchange (EWS) grants in both the US and EU regions.\n\nWe are continuing to monitor performance to confirm the issue remains fully resolved.",
"created_at": "2026-08-14T08:02:01.733-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-14T08:02:01.733-07:00",
"id": "b2khslqrqppd",
"incident_id": "8h8d82pdnfpv",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-14T08:02:01.733-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "\u003cb\u003eMitigated\u003c/b\u003e - We have implemented changes to address the elevated error rates affecting \u003ctt\u003e/attachment\u003c/tt\u003e API requests for Microsoft Exchange (EWS) grants and are seeing recovery.\n\nWe are continuing to monitor performance to confirm full recovery across both the US and EU regions.",
"created_at": "2026-08-14T07:39:21.795-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-14T07:39:21.795-07:00",
"id": "t50lq03bbgd0",
"incident_id": "8h8d82pdnfpv",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-14T07:39:21.795-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are experiencing elevated error rates for the \u003ctt\u003e/attachment\u003c/tt\u003e API endpoint affecting EWS grants for on-premises and hosted Microsoft Exchange providers in both the US and EU regions. Other grant types, including Microsoft Graph, Google, and IMAP, are not affected.",
"created_at": "2026-08-14T07:15:50.912-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-14T07:15:50.912-07:00",
"id": "hfjcnqsnm1xj",
"incident_id": "8h8d82pdnfpv",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-14T07:15:50.912-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-14T07:39:21.795-07:00",
"name": "[US/EU] Elevated Errors for Attachments API Requests on Microsoft Exchange (EWS) Grants",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-14T10:21:18.505-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/9yq7bq5d4r0t",
"started_at": "2026-08-14T07:15:50.767-07:00",
"status": "resolved",
"updated_at": "2026-08-14T10:21:18.529-07:00"
},
{
"components": [],
"created_at": "2026-08-11T12:53:00.000-07:00",
"id": "9779w80tks54",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": null,
"body": "Sync latencies for new and updated messages in the US region have remained at normal operating levels, and our systems are stable.\n\nThe changes implemented during the incident have mitigated the impact of the unusually high notification traffic. We will continue to monitor and address that traffic as part of our normal operations, but it is no longer affecting broader message synchronization performance.\n\nThe EU region was not affected. This incident is now resolved. Thank you for your patience while we worked to address this issue.",
"created_at": "2026-08-11T15:16:08.500-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-11T15:16:08.500-07:00",
"id": "zzsq84p0759s",
"incident_id": "9779w80tks54",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T15:16:08.500-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "\u003cb\u003eMitigated\u003c/b\u003e - Sync latencies for new and updated messages in the US region have returned to normal operating levels following the infrastructure changes implemented earlier.\n\nWe have mitigated the customer impact and are continuing to monitor performance while we investigate the unusually high notification traffic that contributed to the incident.\n\nThe EU region remains unaffected.",
"created_at": "2026-08-11T13:12:23.665-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-11T13:12:23.665-07:00",
"id": "wwsm59s08m2r",
"incident_id": "9779w80tks54",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T13:12:23.665-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We have observed a large increase in notification traffic from Microsoft Graph today, which resulted in higher latencies for new and updated messages across providers in the US region.\n\nWe have made changes to our infrastructure to better handle the increased traffic, and latencies have reduced. We are continuing to monitor performance and investigate the source of the unusually high notification traffic.\n\nThe EU region is not affected.",
"created_at": "2026-08-11T12:53:00.160-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-11T12:53:00.000-07:00",
"id": "nq1ltk2zmvl2",
"incident_id": "9779w80tks54",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T13:06:37.646-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-11T12:53:00.000-07:00",
"name": "[US] Higher Latency for New and Updated Messages",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-11T15:16:08.500-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/htdn45g93506",
"started_at": "2026-08-11T12:53:00.000-07:00",
"status": "resolved",
"updated_at": "2026-08-11T15:48:59.247-07:00"
},
{
"components": [
{
"created_at": "2024-05-23T07:42:11.630-07:00",
"description": "Endpoints on both https://api.us.nylas.com and http://api.eu.nylas.com",
"group_id": "61w9d8zf55t4",
"id": "w1ws3xvcgcj2",
"name": "API v3",
"page_id": "qj96kk18m9ft",
"position": 1,
"showcase": false,
"start_date": "2024-05-22T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-17T07:59:05.330-07:00"
},
{
"created_at": "2024-05-23T08:07:50.766-07:00",
"description": "Email, Calendar and Contact services for all Yahoo accounts",
"group_id": "yj8bl1w8wt5x",
"id": "44nr4mt2cyty",
"name": "Yahoo!",
"page_id": "qj96kk18m9ft",
"position": 4,
"showcase": false,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-08-06T09:36:36.809-07:00"
},
{
"created_at": "2024-05-23T08:08:10.690-07:00",
"description": "Email, Calendar and Contact services from iCloud",
"group_id": "yj8bl1w8wt5x",
"id": "bzf121cdfngn",
"name": "iCloud",
"page_id": "qj96kk18m9ft",
"position": 5,
"showcase": false,
"start_date": "2024-05-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-08-06T09:36:36.823-07:00"
},
{
"created_at": "2025-04-28T09:56:31.989-07:00",
"description": "Email server hosting providers other than Google, Microsoft, Yahoo, and iCloud. These are primarily IMAP and Hosted Exchange providers.",
"group_id": "yj8bl1w8wt5x",
"id": "9pgf71gjp5pq",
"name": "Other Email Server Hosting Providers",
"page_id": "qj96kk18m9ft",
"position": 7,
"showcase": false,
"start_date": "2025-01-01T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-09-10T10:10:21.147-07:00"
}
],
"created_at": "2026-08-06T07:37:30.000-07:00",
"id": "xzjq9q0synhj",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44nr4mt2cyty",
"name": "3rd Party Providers - Yahoo!",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "bzf121cdfngn",
"name": "3rd Party Providers - iCloud",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Error rates and request latency for the \u003ctt\u003e/messages\u003c/tt\u003e API endpoint have remained at normal operating levels, and our monitoring confirms that the issue is no longer affecting customers.\n\nThis incident is now resolved. Thank you for your patience while we worked to address it. If you require additional assistance, please contact support@nylas.com.",
"created_at": "2026-08-06T11:30:05.226-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-06T11:30:05.226-07:00",
"id": "6c3x4m41wzrx",
"incident_id": "xzjq9q0synhj",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-06T11:30:05.226-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "44nr4mt2cyty",
"name": "3rd Party Providers - Yahoo!",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "bzf121cdfngn",
"name": "3rd Party Providers - iCloud",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Error rates and request latency for the \u003ctt\u003e/messages\u003c/tt\u003e API endpoint have returned to normal operating levels. We will continue to monitor performance to confirm the mitigation remains effective.",
"created_at": "2026-08-06T09:36:36.867-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-06T09:36:36.867-07:00",
"id": "4608x8mls286",
"incident_id": "xzjq9q0synhj",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-06T09:36:36.867-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w1ws3xvcgcj2",
"name": "Nylas Application Services - API v3",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "44nr4mt2cyty",
"name": "3rd Party Providers - Yahoo!",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "bzf121cdfngn",
"name": "3rd Party Providers - iCloud",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "9pgf71gjp5pq",
"name": "3rd Party Providers - Other Email Server Hosting Providers",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are investigating elevated rates of HTTP 500 responses for the \u003ctt\u003e/messages\u003c/tt\u003e API endpoint affecting IMAP grants in the US region. Some requests may fail as a result.\n\nThe issue is not affecting grants for other providers, other API endpoints, or the EU region. The overall error rate remains low. We will provide another update as our investigation progresses.",
"created_at": "2026-08-06T07:37:30.802-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-06T07:37:30.000-07:00",
"id": "fb8g5hvqnykw",
"incident_id": "xzjq9q0synhj",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-06T07:41:54.609-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-06T09:36:36.867-07:00",
"name": "[US] Elevated 500 Errors for Messages API Requests on IMAP Grants",
"page_id": "qj96kk18m9ft",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-06T11:30:05.226-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/bx6y88wt3xsk",
"started_at": "2026-08-06T07:37:30.000-07:00",
"status": "resolved",
"updated_at": "2026-08-06T11:30:05.244-07:00"
}
],
"page": {
"id": "qj96kk18m9ft",
"name": "Nylas v3",
"url": "https://status-v3.nylas.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}