Snapshot 249414

Document
Subprocessor list
URL
https://www.mindtickle.com/privacy/subprocessors/
Fetched
HTTP status
200
Content type
text/html; charset=utf-8
Fetch mode
static
Size
243937 bytes
SHA-256 (raw)
e4114257a0cda63f8b5415185545f5a1947285b759e728088ba2e58c5dd01724
SHA-256 (normalized text)
f0ebee702d83272638e92a0942138f0ccad24f114ed90f9de4459100cc993d69

Parsed

What we read from this document, as JSON. Each entry names the snapshot it was read from.

{
  "entries": [
    {
      "kind": "subprocessor",
      "vendor": "amazon-web-services",
      "evidence_id": 12610,
      "data": {
        "name": "Amazon Web Services, Inc.",
        "purposes": [
          "Cloud infrastructure, storage & services",
          "Cloud infrastructure, storage, and services"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "- EU (Ireland, Sweden, Germany, France, Italy, Spain, Switzerland, United Kingdom) for EU customers",
          "- Global for other customers",
          "- United States for US customers",
          "For AWS Bedrock AI Service",
          "United States of America",
          "United States of America, Ireland, Singapore, Japan based on the customer’s choice."
        ],
        "data_categories": [
          "Mandatory – Name, Email ID;",
          "Mandatory: Name, Email;",
          "Optional – Personal Information as part of DSR",
          "Optional: Photograph, Audio Recording, Video Recording"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "anthropic",
      "evidence_id": 12610,
      "data": {
        "name": "Anthropic PBC",
        "purposes": [
          "AI model provider for platform operations and diagnostics"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "United States of America and Global locations"
        ],
        "data_categories": [
          "Optional: Personal Information part of text transcript and user prompts"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "clearbit",
      "evidence_id": 12610,
      "data": {
        "name": "APIHub, Inc. (dba Clearbit)",
        "purposes": [
          "Data enrichment service"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "DSR"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Email ID, IP Address",
          "Email, IP Address"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 12610,
      "data": {
        "name": "Articulate Global, LLC",
        "purposes": [
          "Content creation & collaboration"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "CaaS"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "atlassian",
      "evidence_id": 12610,
      "data": {
        "name": "Atlassian Pty Ltd.",
        "purposes": [
          "Production issues / incidents tracking & communication"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Mandatory: Name, Email;",
          "Optional: Support Call Audio, Support Call Video"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 12610,
      "data": {
        "name": "Berry, Inc.",
        "purposes": [
          "Customer success & support services"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "All services"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "box",
      "evidence_id": 12610,
      "data": {
        "name": "Box, Inc.",
        "purposes": [
          "Media processing & transformation"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "colossyan-creator",
      "evidence_id": 12610,
      "data": {
        "name": "Colossyan, Inc.",
        "purposes": [
          "Text-to-video generation service"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, CaaS"
        ],
        "locations": [
          "- EU region (Sweden, Netherlands, Poland, Germany, France, Spain, Italy, Switzerland, Norway, and United Kingdom)",
          "Germany."
        ],
        "data_categories": [
          "Mandatory: Name, Email;",
          "Optional: Personal Information part of the script shared by the customer"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "convertapi",
      "evidence_id": 12610,
      "data": {
        "name": "ConvertAPI UAB",
        "purposes": [
          "File Conversion API"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "locations": [
          "Lithuania"
        ],
        "data_categories": [
          "Name, Email ID"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "datadog",
      "evidence_id": 12610,
      "data": {
        "name": "Datadog, Inc.",
        "purposes": [
          "User session analytics and debugging"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Mandatory: Name, Email ID",
          "Optional: Photograph"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "deepgram",
      "evidence_id": 12610,
      "data": {
        "name": "Deepgram, Inc.",
        "purposes": [
          "Transcription and audio response generation"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Call AI"
        ],
        "locations": [
          "United States of America for US-residency customers; Germany and Sweden for others"
        ],
        "data_categories": [
          "Mandatory: Audio recording",
          "Optional: Personal Information part of the transcript"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "elevenlabs",
      "evidence_id": 12610,
      "data": {
        "name": "ElevenLabs Inc.",
        "purposes": [
          "Audio and speech processing"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform"
        ],
        "locations": [
          "United States of America for US-residency customers; Netherlands and Belgium for others"
        ],
        "data_categories": [
          "Mandatory: Audio and Video recording",
          "Optional: Personal Information part of the transcript"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "filestack",
      "evidence_id": 12610,
      "data": {
        "name": "Filestack, Inc.",
        "purposes": [
          "Media processing & transformation"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 12610,
      "data": {
        "name": "Filestage GmbH",
        "purposes": [
          "Content creation & collaboration"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "CaaS"
        ],
        "locations": [
          "Germany"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "freshworks",
      "evidence_id": 12610,
      "data": {
        "name": "Freshworks, Inc.",
        "purposes": [
          "Managing customer support tickets"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Mandatory: Name, Email;",
          "Optional: Support Call Audio, Support Call Video"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "google-cloud",
      "evidence_id": 12610,
      "data": {
        "name": "Google LLC & affiliates",
        "purposes": [
          "Cloud infrastructure & Workspace services",
          "Cloud infrastructure and Workspace services"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "All services"
        ],
        "locations": [
          "- EU (Belgium, Finland, Netherlands, Germany, Sweden, Poland, Italy, Spain, France, United Kingdom, and Switzerland) for EU customers",
          "- Global for other customers",
          "- United States for US customers",
          "For Gemini AI Service",
          "United States of America",
          "United States of America or Ireland based on the customer’s choice."
        ],
        "data_categories": [
          "**Optional – ** Personal Information as part of DSR",
          "Mandatory – Name, Email ID;",
          "Mandatory: Name, Email;",
          "Optional: Audio Recording"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 12610,
      "data": {
        "name": "H3 Labs Inc. (dba Maxim AI)",
        "purposes": [
          "AI evaluation & benchmarking"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, DSR"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Optional: Personal Information part of the AI-powered requests"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "hubspot",
      "evidence_id": 12610,
      "data": {
        "name": "Hubspot, Inc.",
        "purposes": [
          "Communication management with users & admins"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "All services"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "hyperdoc-a-k-a-recall-ai",
      "evidence_id": 12610,
      "data": {
        "name": "Hyperdoc, Inc.",
        "purposes": [
          "Video/audio recordings, transcription, metadata provider for Call AI meetings"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Call AI"
        ],
        "locations": [
          "United States of America for US customers; Germany for EU customers; Germany and Japan for rest of the customers"
        ],
        "data_categories": [
          "Mandatory: Name, Email, Audio recording, Video recording;",
          "Optional: Calendar Information, personal information part of the audio transcript"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "intercom",
      "evidence_id": 12610,
      "data": {
        "name": "Intercom, Inc.",
        "purposes": [
          "Customer support and product tools"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Mandatory – Name, Email ID;",
          "Optional – Support Call Audio, Support Call Video"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "livekit",
      "evidence_id": 12610,
      "data": {
        "name": "LiveKit Incorporated",
        "purposes": [
          "Audio/visual conversational infrastructure and media processing"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform"
        ],
        "locations": [
          "United States of America and Germany"
        ],
        "data_categories": [
          "Mandatory: Audio recording, Screen recording",
          "Optional: Personal Information part of the audio transcript"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "marketo",
      "evidence_id": 12610,
      "data": {
        "name": "Marketo, Inc.",
        "purposes": [
          "Communication management with customers, users, and administrators",
          "Communication management with users & admins"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "All services"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email",
          "Name, Email ID"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "microsoft",
      "evidence_id": 12610,
      "data": {
        "name": "Microsoft Corporation",
        "purposes": [
          "Microsoft 365, Power Platform, Azure AI Services"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "All services"
        ],
        "locations": [
          "- EU (Sweden, Netherlands, Poland, Germany, France, Spain, Italy, Switzerland, Norway, and United Kingdom) for EU customers",
          "- Global for other customers",
          "- United States for US customers",
          "For Azure AI Services",
          "United States of America for US-residency customers; Sweden, Netherlands, Japan for others."
        ],
        "data_categories": [
          "Optional: Personal Information part of the call transcript, learning content, sales assets and analytics"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 12610,
      "data": {
        "name": "MindTickle Interactive Media Private Limited",
        "purposes": [
          "Product development & customer support",
          "Product development and customer support"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "All services"
        ],
        "affiliate": true,
        "locations": [
          "India"
        ],
        "data_categories": [
          "Mandatory – Name, Email ID;",
          "Mandatory: Name, Email;",
          "Optional – Personal Information as part of DSR",
          "Optional: Photograph, Audio Recording, Video Recording"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "mixpanel",
      "evidence_id": 12610,
      "data": {
        "name": "Mixpanel, Inc.",
        "purposes": [
          "Platform event monitoring and analytics"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email",
          "Name, Email ID"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "nylas",
      "evidence_id": 12610,
      "data": {
        "name": "Nylas, Inc.",
        "purposes": [
          "Email accounts integration & message delivery"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Asset Hub"
        ],
        "locations": [
          "United States of America or Ireland based on the customer’s choice"
        ],
        "data_categories": [
          "Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "openai",
      "evidence_id": 12610,
      "data": {
        "name": "OpenAI L.L.C. & affiliates",
        "purposes": [
          "Machine learning models for insights & workflows"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Call AI"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Optional: Name, personal information part of call transcript, learning content, sales assets"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "qualtrics",
      "evidence_id": 12610,
      "data": {
        "name": "Qualtrics, LLC",
        "purposes": [
          "Product feedback & surveys",
          "Product feedback and surveys"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "All services"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email",
          "Name, Email ID"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "salesforce",
      "evidence_id": 12610,
      "data": {
        "name": "Salesforce, Inc.",
        "purposes": [
          "Customer account & relationship management"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "All services"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "salesforce",
      "evidence_id": 12610,
      "data": {
        "name": "Salesforce.com, Inc.",
        "purposes": [
          "Customer account and relationship management"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email ID"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "sendgrid",
      "evidence_id": 12610,
      "data": {
        "name": "SendGrid, Inc.",
        "purposes": [
          "Email communications"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Name, Email ID"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "sisense",
      "evidence_id": 12610,
      "data": {
        "name": "Sisense Ltd.",
        "purposes": [
          "Data analytics & visualization"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "United States of America for US customers; Singapore for the rest"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "snowflake",
      "evidence_id": 12610,
      "data": {
        "name": "Snowflake, Inc.",
        "purposes": [
          "Data analytics & insights"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "United States of America or Singapore based on the customer’s choice"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 12610,
      "data": {
        "name": "Superpowered Labs, Inc.",
        "purposes": [
          "Audio/visual conversational AI service"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Mandatory: Audio recording, Video recording;",
          "Optional: Personal information part of the audio transcript"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 12610,
      "data": {
        "name": "Vocalo Inc. (dba Terret.ai, fka BoostUp.ai)",
        "purposes": [
          "Sales forecasting & pipeline analysis"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "RevOps"
        ],
        "locations": [
          "United States of America or Ireland based on the customer’s choice"
        ],
        "data_categories": [
          "Mandatory: Name, Email, Address, Phone Number, Calendar Info;",
          "Optional: Audio Call Recording, Audio Call Transcript"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "whatfix",
      "evidence_id": 12610,
      "data": {
        "name": "Whatfix, Inc.",
        "purposes": [
          "Platform-navigation training & walkthrough, Whatfix Mirror (if Subscribed)"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "- Switzerland and Ireland for EU customers",
          "Mirror - United States of America for US customers",
          "United States of America,"
        ],
        "data_categories": [
          "Name, Email"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "workato",
      "evidence_id": 12610,
      "data": {
        "name": "Workato, Inc.",
        "purposes": [
          "Integration platform for third-party apps"
        ],
        "sections": [
          "List of sub-processors"
        ],
        "services": [
          "Platform, Asset Hub, Call AI, RevOps, DSR"
        ],
        "locations": [
          "United States of America"
        ],
        "data_categories": [
          "Email"
        ]
      }
    }
  ]
}