Mindtickle
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | 5 / 5 | |
| Pages still reachable | 8 / 8 | |
| Total | 94 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Mindtickle's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/mindtickle"><img src="https://thirdpartyindex.com/badge/mindtickle.svg" alt="Mindtickle transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/mindtickle)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot | ||
| Security advisories | snapshot |
Subprocessors
36 third parties, 2 affiliates. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud infrastructure, storage & services; Cloud infrastructure, storage, and services | - EU (Ireland, Sweden, Germany, France, Italy, Spain, Switzerland, United Kingdom) for EU customers; - Global for other customers; - United States for US customers; For AWS Bedrock AI Service; United States of America; United States of America, Ireland, Singapore, Japan based on the customer’s choice. | |
| Anthropic PBC | AI model provider for platform operations and diagnostics | United States of America and Global locations | |
| APIHub, Inc. (dba Clearbit) | Data enrichment service | United States of America | |
| Articulate Global, LLC | Content creation & collaboration | United States of America | |
| Atlassian Pty Ltd. | Production issues / incidents tracking & communication | United States of America | |
| Berry, Inc. | Customer success & support services | United States of America | |
| Box, Inc. | Media processing & transformation | United States of America | |
| Colossyan, Inc. | Text-to-video generation service | - EU region (Sweden, Netherlands, Poland, Germany, France, Spain, Italy, Switzerland, Norway, and United Kingdom); Germany. | |
| ConvertAPI UAB | File Conversion API | Lithuania | |
| Datadog, Inc. | User session analytics and debugging | United States of America | |
| Deepgram, Inc. | Transcription and audio response generation | United States of America for US-residency customers; Germany and Sweden for others | |
| ElevenLabs Inc. | Audio and speech processing | United States of America for US-residency customers; Netherlands and Belgium for others | |
| Filestack, Inc. | Media processing & transformation | United States of America | |
| Filestage GmbH | Content creation & collaboration | Germany | |
| Freshworks, Inc. | Managing customer support tickets | United States of America | |
| Google LLC & affiliates | Cloud infrastructure & Workspace services; Cloud infrastructure and Workspace services | - EU (Belgium, Finland, Netherlands, Germany, Sweden, Poland, Italy, Spain, France, United Kingdom, and Switzerland) for EU customers; - Global for other customers; - United States for US customers; For Gemini AI Service; United States of America; United States of America or Ireland based on the customer’s choice. | |
| H3 Labs Inc. (dba Maxim AI) | AI evaluation & benchmarking | United States of America | |
| Hubspot, Inc. | Communication management with users & admins | United States of America | |
| Hyperdoc, Inc. | Video/audio recordings, transcription, metadata provider for Call AI meetings | United States of America for US customers; Germany for EU customers; Germany and Japan for rest of the customers | |
| Intercom, Inc. | Customer support and product tools | United States of America | |
| LiveKit Incorporated | Audio/visual conversational infrastructure and media processing | United States of America and Germany | |
| Marketo, Inc. | Communication management with customers, users, and administrators; Communication management with users & admins | United States of America | |
| Microsoft Corporation | Microsoft 365, Power Platform, Azure AI Services | - EU (Sweden, Netherlands, Poland, Germany, France, Spain, Italy, Switzerland, Norway, and United Kingdom) for EU customers; - Global for other customers; - United States for US customers; For Azure AI Services; United States of America for US-residency customers; Sweden, Netherlands, Japan for others. | |
| Mixpanel, Inc. | Platform event monitoring and analytics | United States of America | |
| Nylas, Inc. | Email accounts integration & message delivery | United States of America or Ireland based on the customer’s choice | |
| OpenAI L.L.C. & affiliates | Machine learning models for insights & workflows | United States of America | |
| Qualtrics, LLC | Product feedback & surveys; Product feedback and surveys | United States of America | |
| Salesforce, Inc. | Customer account & relationship management | United States of America | |
| Salesforce.com, Inc. | Customer account and relationship management | United States of America | |
| SendGrid, Inc. | Email communications | United States of America | |
| Sisense Ltd. | Data analytics & visualization | United States of America for US customers; Singapore for the rest | |
| Snowflake, Inc. | Data analytics & insights | United States of America or Singapore based on the customer’s choice | |
| Superpowered Labs, Inc. | Audio/visual conversational AI service | United States of America | |
| Vocalo Inc. (dba Terret.ai, fka BoostUp.ai) | Sales forecasting & pipeline analysis | United States of America or Ireland based on the customer’s choice | |
| Whatfix, Inc. | Platform-navigation training & walkthrough, Whatfix Mirror (if Subscribed) | - Switzerland and Ireland for EU customers; Mirror - United States of America for US customers; United States of America, | |
| Workato, Inc. | Integration platform for third-party apps | United States of America |
Listed as a subprocessor by (2)
Purposes as each company states them.
Service status
- 4 incidents in 90 days
- 2 major or critical
- 3 h 28 min typical time to resolve
- 3 h 28 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Users Unable to Log In to Mindtickle Platform | major | 3 h 28 min | |
| Salesforce Sync Workflows Impacted | minor | 3 h 28 min | |
| High Error Rates in Seller Copilot | major | 1 h 58 min | |
| Some analytics reports may serve stale data. | minor | 8 h 50 min | |
| Elevated Error Rate on the Mindtickle Platform | minor | 2 days | |
| Call AI recording disruption for select customers - June 2, 2026 (7:19 AM – 9:21 AM PDT) | major | — | |
| Two-Way Roleplay Service Disruption | major | 3 h | |
| 'Featured Hubs' widget is not loading across the Mindtickle platform | minor | 38 min |
As Mindtickle's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.