Mindtickle

mindtickle.com

Mindtickle declares 36 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 28, 2026. 4 tracked vendors name Mindtickle as a subprocessor, including Whatfix, Bluebeam and Claroty.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

36 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud infrastructure, storage & services; Cloud infrastructure, storage, and services
- EU (Ireland, Sweden, Germany, France, Italy, Spain, Switzerland, United Kingdom) for EU customers; - Global for other customers; - United States for US customers; For AWS Bedrock AI Service; United States of America; United States of America, Ireland, Singapore, Japan based on the customer’s choice.
Anthropic PBC AIAI model provider for platform operations and diagnosticsUnited States of America and Global locations
APIHub, Inc. (dba Clearbit) Data enrichment serviceUnited States of America
Articulate Global, LLC Content creation & collaborationUnited States of America
Atlassian Pty Ltd. Production issues / incidents tracking & communicationUnited States of America
Berry, Inc. Customer success & support servicesUnited States of America
Box, Inc. Media processing & transformationUnited States of America
Colossyan, Inc. Text-to-video generation service- EU region (Sweden, Netherlands, Poland, Germany, France, Spain, Italy, Switzerland, Norway, and United Kingdom); Germany.
ConvertAPI UAB File Conversion APILithuania
Datadog, Inc. User session analytics and debuggingUnited States of America
Deepgram, Inc. AITranscription and audio response generationUnited States of America for US-residency customers; Germany and Sweden for others
ElevenLabs Inc. AIAudio and speech processingUnited States of America for US-residency customers; Netherlands and Belgium for others
Filestack, Inc. Media processing & transformationUnited States of America
Filestage GmbH Content creation & collaborationGermany
Freshworks, Inc. Managing customer support ticketsUnited States of America
Google LLC & affiliates Cloud infrastructure & Workspace services; Cloud infrastructure and Workspace services
- EU (Belgium, Finland, Netherlands, Germany, Sweden, Poland, Italy, Spain, France, United Kingdom, and Switzerland) for EU customers; - Global for other customers; - United States for US customers; For Gemini AI Service; United States of America; United States of America or Ireland based on the customer’s choice.
H3 Labs Inc. (dba Maxim AI) AI evaluation & benchmarkingUnited States of America
Hubspot, Inc. Communication management with users & adminsUnited States of America
Hyperdoc, Inc. Video/audio recordings, transcription, metadata provider for Call AI meetingsUnited States of America for US customers; Germany for EU customers; Germany and Japan for rest of the customers
Intercom, Inc. Customer support and product toolsUnited States of America
LiveKit Incorporated Audio/visual conversational infrastructure and media processingUnited States of America and Germany
Marketo, Inc. Communication management with customers, users, and administrators; Communication management with users & adminsUnited States of America
Microsoft Corporation AIMicrosoft 365, Power Platform, Azure AI Services
- EU (Sweden, Netherlands, Poland, Germany, France, Spain, Italy, Switzerland, Norway, and United Kingdom) for EU customers; - Global for other customers; - United States for US customers; For Azure AI Services; United States of America for US-residency customers; Sweden, Netherlands, Japan for others.
Mixpanel, Inc. Platform event monitoring and analyticsUnited States of America
Nylas, Inc. Email accounts integration & message deliveryUnited States of America or Ireland based on the customer’s choice
OpenAI L.L.C. & affiliates AIMachine learning models for insights & workflowsUnited States of America
Qualtrics, LLC Product feedback & surveys; Product feedback and surveysUnited States of America
Salesforce, Inc. Customer account & relationship managementUnited States of America
Salesforce.com, Inc. Customer account and relationship managementUnited States of America
SendGrid, Inc. Email communicationsUnited States of America
Sisense Ltd. Data analytics & visualizationUnited States of America for US customers; Singapore for the rest
Snowflake, Inc. Data analytics & insightsUnited States of America or Singapore based on the customer’s choice
Superpowered Labs, Inc. Audio/visual conversational AI serviceUnited States of America
Vocalo Inc. (dba Terret.ai, fka BoostUp.ai) Sales forecasting & pipeline analysisUnited States of America or Ireland based on the customer’s choice
Whatfix, Inc. Platform-navigation training & walkthrough, Whatfix Mirror (if Subscribed)- Switzerland and Ireland for EU customers; Mirror - United States of America for US customers; United States of America,
Workato, Inc. Integration platform for third-party appsUnited States of America
Mindtickle affiliates (1)
NamePurposeLocationListed since
MindTickle Interactive Media Private Limited Product development & customer support; Product development and customer supportIndia

Web TechnologiesCSV · Atom

Mindtickle's homepage made 237 requests to 42 domains, 21 services controlled by another company, and 1 domain not identified.

Advertising (6): Google Cloud, OpenAI; reviewed: Index Exchange Inc.; usually detected as Advertising: Microsoft, Magnite, Inc., PubMaticAnalytics (5): Factors.ai, Demandbase, LinkedIn, Meta; usually detected as Analytics: WingifyMarketing automation (2): HubSpot, AdobeLive chat (1): DocketCookie compliance (1): CookieYesOther (6): reviewed as Customer data platform: LiveRamp; reviewed as Email: NeverBounce; RUM: Datadog; SEO: Ahrefs; usually detected as Security: Amazon Web Services; usually detected as Video players: Wistia

21 third parties by category: Advertising 6Analytics 5Marketing automation 2Live chat 1Cookie compliance 1Other 6

Third parties 21 · 147 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 18% of the page's requests 42
Datadogsubprocessor Datadog 12% of the page's requests 28
Docket Docket AI 5% of the page's requests 13
CookieYes CookieYes 5% of the page's requests 11
Factors.ai Factors.ai 4% of the page's requests 10
HubSpotsubprocessor HubSpot 4% of the page's requests 9
Demandbase Demandbase 11.10.0 2% of the page's requests 4
LinkedIn Linkedin Insight Tag 2% of the page's requests 4
Microsoftsubprocessor clarity.ms 2% of the page's requests 4
Adobe Marketo 165 1% of the page's requests 3
Meta Facebook Pixel 2.9.439 1% of the page's requests 3
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 1% of the page's requests 3
Wingify visualwebsiteoptimizer.com 1% of the page's requests 3
Magnite, Inc. rubiconproject.com, tremorhub.com <1% of the page's requests 2
Wistia wistia.com <1% of the page's requests 2
Ahrefs Ahrefs <1% of the page's requests 1
Amazon Web Servicessubprocessor s3-us-west-2.amazonaws.com <1% of the page's requests 1
Index Exchange Inc. casalemedia.com <1% of the page's requests 1
LiveRamp rlcdn.com <1% of the page's requests 1
NeverBounce neverbounce.com <1% of the page's requests 1
PubMatic pubmatic.com <1% of the page's requests 1
Unknown 1 · 8 requests

superb-activity-b7b8c463f3.media.strapiapp.com

First party 1 · 82 requests
Mindtickle Amazon CloudFront Amazon Web Services Google Font API HSTS HTTP/3 Lucide Microsoft Clarity Next.js 16.2.10 Next.js App Router Open Graph Priority Hints React Turbopack Webpack 35% of the page's requests 82

12 tracked companies loaded by the homepage are not in Mindtickle's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (4)CSV · Atom

4 companies
  • Bluebeam bluebeam.com Sales enablement and learning platform storing user progress and profile data.
  • Claroty claroty.com
  • Sirion sirion.ai Sales training, coaching and enablement for revenue teams; processes; employee learning data.
  • Whatfix whatfix.com Collaboration

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 minor)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 major)Sep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: 1 incident (1 minor)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 major)Sep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 1 incident (1 no impact stated)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 5 incidents in 90 days
  • 2 major or critical
  • 3 h 28 min typical time to resolve
  • 3 h 28 min longest major
BeganIncidentImpactLasted
PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 (“PHP2Shell”)no impact stated—
Users Unable to Log In to Mindtickle Platformmajor3 h 28 min
Salesforce Sync Workflows Impactedminor3 h 28 min
High Error Rates in Seller Copilotmajor1 h 58 min
Some analytics reports may serve stale data.minor8 h 50 min
Elevated Error Rate on the Mindtickle Platformminor2 days
Call AI recording disruption for select customers - June 2, 2026 (7:19 AM – 9:21 AM PDT)major—
Two-Way Roleplay Service Disruptionmajor3 h

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 3 incidents (3 minor) · typical time to resolve 19 min Mar 2026: 1 incident (1 minor) Apr 2026: 0 incidents May 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 2 h 10 min Jun 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 2 days Jul 2026: 0 incidents Aug 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 8 h 50 min Sep 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 3 h 28 min Oct 2026: 1 incident (1 no impact stated) Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Call AI1
Digital Sales Rooms (DSR)1
In-Platform Analytics1
Login1
Mindtickle Copilot1
User Sync1

As Mindtickle's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Mindtickle's subprocessorsCSV · Atom

324 reported incidents in the last 30 days, by 16 of the vendors Mindtickle lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Mindtickle was involved.

DateCompanyIncidentImpactLasted
SendGridEmail Delivery Delays to Some Inbox Providers minorongoing
SendGridSMS Delivery Failures from Twilio to Claro Colombia minorongoing
SendGridVoice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers minorongoing
SendGridSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France minorongoing
SendGridSMS Delivery Delays from Twilio to Virgin Mobile Colombia minor5 h 13 min
SendGridSMS Delivery Delays from Twilio to Telenor Pakistan minor5 h 6 min
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor32 min
SnowflakeINC20000347 minor32 min
SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minor14 h 6 min
SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minor11 h 19 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minor16 h 29 min
SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
LiveKitElevated timeouts on LiveKit Inference Gemma 4 31B on low-priority requests no impact stated—
SendGridVoice Call Failures in JP1 minor3 h 51 min
SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
QualtricsLatency in multiple services in the Japanese region minor53 min
SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min

And 299 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Mindtickle's site

Mindtickle transparency rating

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