Snapshot 249656
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"body": "We’ve confirmed the issue is related to an upstream incident with our DNS provider impacting DNS resolution for freeplay.ai domains. This can present as slow load times or intermittent errors depending on resolver caching.\n\nWe’re actively coordinating with the provider and evaluating mitigations.",
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"body": "This incident has been resolved. A configuration change prevented application instances in a subset of customer deployments from starting correctly, leading to outages for those environments.\n\nWe have updated the configuration, confirmed that affected deployments are now healthy. We’ll be reviewing our rollout and safeguards to reduce the risk of similar issues in the future.",
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"body": "We are currently investigating an issue affecting a subset of customer-specific Freeplay deployments in our cloud environment. For impacted customers, the web app and related services may be unavailable or returning errors. Other deployments continue to operate normally, and our databases remain healthy.\n\nOur team is working to restore service for affected environments and will provide updates here as we learn more.",
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"body": "Our cloud provider's outage has largely resolved. with a few residual issues. Some Vertex Models may still have elevated 5xx errors in the Freeplay playground, but otherwise the service has returned to normal.\nhttps://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW\nWe will continue to monitor.",
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