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Skip to navigationSkip to main content Noom, Inc. NoomOpens in new tab is the leading whole-person health platform, combining personalized medication with psychology, to motivate healthy habits and empower healthy aging. Noom also works with leading health plans and employers offering Noom MedOpens in new tab Center Of Excellence, Noom GLP-1 Companion, Noom Healthy Weight, and Noom Diabetes Prevention to millions of covered lives. security@noom.com Subprocessors Amazon Web Services • Cloud hosting Database and application hosting. Data elements: all end user data. Cloudflare • Content delivery network Network security and performance enhancement for end users. Data elements: all end user data. Datadog • Cloud monitoring Google Workspace • Operations Used in operational functionality for managing customer engagement with partners. Data elements: health data, sensitive demographic data. Hex • Data analytics Used to monitor and analyze user events and engagement. Data elements: all end user data. Fivetran • Data analytics Extract user events and engagement from 3P platforms. Data elements: ad impressions and end user engagement. Mixpanel • Data analytics Used to monitor and analyze user events and engagement. Data elements: all end user data. Looker • Data analytics Used to monitor and analyze user events and engagement. Data elements: all end user data. OpenAI • Customer support Chatbot. Data elements: message content. Slack 1-10 of 34 results Showresults per page All subprocessors Amazon Web Services Database and application hosting. Data elements: all end user data. Cloud hosting aws.amazon.com Cloudflare Network security and performance enhancement for end users. Data elements: all end user data. Content delivery network cloudflare.com/ Datadog Cloud monitoring datadoghq.com Google Workspace Used in operational functionality for managing customer engagement with partners. Data elements: health data, sensitive demographic data. Operations admin.google.com Hex Used to monitor and analyze user events and engagement. Data elements: all end user data. Data analytics hex.tech Fivetran Extract user events and engagement from 3P platforms. Data elements: ad impressions and end user engagement. Data analytics https://fivetran.com Mixpanel Used to monitor and analyze user events and engagement. Data elements: all end user data. Data analytics https://mixpanel.com/ Looker Used to monitor and analyze user events and engagement. Data elements: all end user data. Data analytics https://cloud.google.com/looker OpenAI Chatbot. Data elements: message content. Customer support https://openai.com Slack slack.com Formal Secure data access tool. Data elements: all end user data. Data security formal.ai Atlassian Supports resolution of customer-facing issues. Data elements: health data, sensitive demographic data. Operational platform https://atlassian.com Beluga Health Provides clinical services. Data elements: passthrough of all user clinical intake data: BMI, conditions, risk stratification, PHI, member ID, height, weight. Clinical vendor https://www.belugahealth.com/ Databricks Transforming data. Data elements: all end user data. Data analytics https://databricks.com Decagon.ai Automated customer support platform. Data elements: user access code, email address, and all end user communication through the platform. Support platform https://decagon.ai Hightouch Used to analyze B2C user signups for paid acquired users. Data elements: signup date, email, user ID, user engagement data. Data analytics https://hightouch.com IntouchCX Supports operations for phone, email, and chat support. Data elements: all data necessary for troubleshooting and debugging (name, email, phone number, language preference, subscription, etc.) and for payments and refunds (card information, name, email, etc.). Customer support https://www.intouchcx.com/ Iterable Supports customer email communications. Data elements: user ID, name, email, phone number, access code, conversions and add-ons, demographic and geolocation data, survey answers, in-app engagement data, device data. Communications https://iterable.com MD Integrations Provides clinical services (MDI). Data elements: passthrough of all user clinical intake data: BMI, conditions, risk stratification, PHI, member ID, height, weight. Clinical vendor https://mdintegrations.com/ OptioRx Provides pharmacy and fulfillment services (Optio). Data elements: standard Rx details, member eligibility, routing locations; name, DOB, address, medical conditions, medication, pharmacy location. Pharmacy vendor www.OptioRx.com RippIT (MaestroQA) Used to monitor and analyze member chat engagement and provide AI-based solutions for improvement opportunities and classifying support and coaching interactions. Data elements: user name, user email, chat conversations, user’s current application state. Customer service maestroqa.com Sendbird Chatbot. Data elements: user ID, email, chat conversations. Communications https://sendbird.com Sentry Used by engineering to support debugging. Data elements: user ID, geolocation, engagement, failed request details and error logs, 3P cookies. Debugging https://sentry.io/ Singular Used to monitor and analyze user events and engagement. Data elements: GAID, IDFV/IDFA, OS version, device model, IP address, geolocation data, conversions, retention, in-app engagement data. Data analytics https://www.singular.net/ Stripe Supports collecting payment from members. Data elements: user name, email, address, and payment information. Payment processor https://www.stripe.com TMC Acquisition, LLC Provides pharmacy and fulfillment services (TMC). Data elements: standard Rx details, member eligibility, routing locations; name, DOB, address, medical conditions, medication, pharmacy location. Pharmacy vendor https://tailormadecompounding.com/ Waltz Health, Inc. Pharmacy-benefit and fulfillment orchestration service; pharmacy hub for SmartRx (Waltz Health / Bolero Pharmacy). Data elements: standard Rx details, member eligibility, routing locations; name, DOB, address, medical conditions, medication, pharmacy location. Pharmacy benefit / fulfillment partner https://waltzhealth.com/ Zendesk Used for direct conversations with customers and agentic resolutions. Data elements: email address, phone number, message content, sponsor (if applicable), IP address, location, purchased products, device type, application version, promotional codes applied. Customer support https://zendesk.com Accolade Employer partnership and clinical services. Data elements: passthrough of all user clinical intake data: BMI, conditions, risk stratification, PHI, member ID, height, weight. Employer health-benefits and care partner https://www.accolade.com Amity Database and application hosting. Data elements: user access code and all data generated in Noom Communities (posts, comments, profile picture, etc.). Cloud hosting https://www.amity.co Braintree Supports collecting payment from members. Data elements: user name, email, address, and payment information. Payment processor https://www.braintreepayments.com eFax Used for sending/receiving prior authorizations. Data elements: health data, sensitive demographic data. Fax https://www.efax.com Google Used to optimize advertising, monitor user events and engagement. Data elements: all end user data. Marketing, data analytics https://www.google.com SteadyMD Provides clinical services. Data elements: passthrough of all user clinical intake data: BMI, conditions, risk stratification, PHI, member ID, height, weight. Clinical vendor https://www.steadymd.com