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Noom declares 34 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 21, 2026.

Subprocessors CSV of Noom's subprocessors · Atom feed of Noom's subprocessors DORA draft CSV of Noom's subprocessors as declared by Noom what's this? · 

34 third parties.

NamePurposeLocationListed since
Accolade Employer partnership and clinical services. Data elements: passthrough of all user clinical intake data: BMI, conditions, risk stratification, PHI, member ID, height, weight.Employer health-benefits and care partner
Amazon Web Services Database and application hosting. Data elements: all end user data.Cloud hosting
Amity Database and application hosting. Data elements: user access code and all data generated in Noom Communities (posts, comments, profile picture, etc.).Cloud hosting
Atlassian Supports resolution of customer-facing issues. Data elements: health data, sensitive demographic data.Operational platform
Beluga Health Provides clinical services. Data elements: passthrough of all user clinical intake data: BMI, conditions, risk stratification, PHI, member ID, height, weight.Clinical vendor
Braintree Supports collecting payment from members. Data elements: user name, email, address, and payment information.Payment processor
Cloudflare Network security and performance enhancement for end users. Data elements: all end user data.Content delivery network
Databricks Transforming data. Data elements: all end user data.Data analytics
Datadog Cloud monitoring
Decagon.ai Automated customer support platform. Data elements: user access code, email address, and all end user communication through the platform.Support platform
eFax Used for sending/receiving prior authorizations. Data elements: health data, sensitive demographic data.Fax
Fivetran Extract user events and engagement from 3P platforms. Data elements: ad impressions and end user engagement.Data analytics
Formal Secure data access tool. Data elements: all end user data.Data security
Google Used to optimize advertising, monitor user events and engagement. Data elements: all end user data.Marketing, data analytics
Google Workspace Used in operational functionality for managing customer engagement with partners. Data elements: health data, sensitive demographic data.Operations
Hex Used to monitor and analyze user events and engagement. Data elements: all end user data.Data analytics
Hightouch Used to analyze B2C user signups for paid acquired users. Data elements: signup date, email, user ID, user engagement data.Data analytics
IntouchCX
Supports operations for phone, email, and chat support. Data elements: all data necessary for troubleshooting and debugging (name, email, phone number, language preference, subscription, etc.) and for payments and refunds (card information, name, email, etc.).
Customer support
Iterable
Supports customer email communications. Data elements: user ID, name, email, phone number, access code, conversions and add-ons, demographic and geolocation data, survey answers, in-app engagement data, device data.
Communications
Looker Used to monitor and analyze user events and engagement. Data elements: all end user data.Data analytics
MD Integrations Provides clinical services (MDI). Data elements: passthrough of all user clinical intake data: BMI, conditions, risk stratification, PHI, member ID, height, weight.Clinical vendor
Mixpanel Used to monitor and analyze user events and engagement. Data elements: all end user data.Data analytics
OpenAI AIChatbot. Data elements: message content.Customer support
OptioRx
Provides pharmacy and fulfillment services (Optio). Data elements: standard Rx details, member eligibility, routing locations; name, DOB, address, medical conditions, medication, pharmacy location.
Pharmacy vendor
RippIT (MaestroQA)
Used to monitor and analyze member chat engagement and provide AI-based solutions for improvement opportunities and classifying support and coaching interactions. Data elements: user name, user email, chat conversations, user’s current application state.
Customer service
Sendbird Chatbot. Data elements: user ID, email, chat conversations.Communications
Sentry Used by engineering to support debugging. Data elements: user ID, geolocation, engagement, failed request details and error logs, 3P cookies.Debugging
Singular
Used to monitor and analyze user events and engagement. Data elements: GAID, IDFV/IDFA, OS version, device model, IP address, geolocation data, conversions, retention, in-app engagement data.
Data analytics
Slack
SteadyMD Provides clinical services. Data elements: passthrough of all user clinical intake data: BMI, conditions, risk stratification, PHI, member ID, height, weight.Clinical vendor
Stripe Supports collecting payment from members. Data elements: user name, email, address, and payment information.Payment processor
TMC Acquisition, LLC
Provides pharmacy and fulfillment services (TMC). Data elements: standard Rx details, member eligibility, routing locations; name, DOB, address, medical conditions, medication, pharmacy location.
Pharmacy vendor
Waltz Health, Inc.
Pharmacy-benefit and fulfillment orchestration service; pharmacy hub for SmartRx (Waltz Health / Bolero Pharmacy). Data elements: standard Rx details, member eligibility, routing locations; name, DOB, address, medical conditions, medication, pharmacy location.
Pharmacy benefit / fulfillment partner
Zendesk
Used for direct conversations with customers and agentic resolutions. Data elements: email address, phone number, message content, sponsor (if applicable), IP address, location, purchased products, device type, application version, promotional codes applied.
Customer support

Web TechnologiesCSV of Noom's web technologies · Atom feed of Noom's web technologies

Noom's homepage made 126 requests to 6 domains, 3 services controlled by another company, and 1 domain not identified.

Tag managers (1): Google CloudCookie compliance (1): OneTrustOther (1): Personalisation: Fibr

3 third parties by category: Tag managers 1Cookie compliance 1Other 1

Third parties 3 · 17 requests
OneTrust OneTrust 9% of the page's requests 11
Fibr Fibr 4% of the page's requests 5
Google Cloudsubprocessor Google Tag Manager <1% of the page's requests 1
Unknown 1 · 3 requests

fibrcdn.com

First party 1 · 106 requests
Noom AOS Altis Amazon CloudFront Amazon Web Services HSTS HTTP/3 Lodash 4.18.1 MySQL Nginx Open Graph PHP Priority Hints RankMath SEO Splide WordPress WordPress Block Editor WordPress Site Editor jQuery 3.7.1 jQuery Migrate 3.4.1 84% of the page's requests 106

1 tracked company loaded by the homepage is not in Noom's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV of Noom's compliance · Atom feed of Noom's compliance

Certified
Says it complies with

Certifications as Noom's trust center lists them; reports are usually shared on request (evidence)

Incidents reported by Noom's subprocessorsCSV of incidents reported by vendors Noom lists · Atom feed of incidents reported by vendors Noom lists

62 reported incidents in the last 30 days, by 8 of the vendors Noom lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Noom was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
DecagonInvestigating Issue with Voice Conversation Closure minor36 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SentryUS issues feed throwing intermittent errors minor51 min
SentryAccount emails not being delivered major42 min
SentryEU region replay ingestion latency minor48 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
DecagonAPI Instability — Resolved no impact stated—
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
HightouchProcessing delay for subset of Events no impact stated—
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
MixpanelDuplicate charges on a subset of customer accounts no impact stated—
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
SentryIngestion delays across all data minor1 h 10 min
SentryDelays in spans and transactions processing major1 h 45 min
SentrySentry.io dashboard and API is down critical1 h 32 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
SentrySentry dashboard is down critical4 h 21 min
StripeElevated Instant Payouts failures no impact stated2 h 5 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
IterableSome customers using Sparkpost (US hosted) for email may be seeing delayed or slow sends minor29 min

And 37 more. All of them: CSV · Who is around them.

ChangesCSV of Noom's changes · Atom feed of Noom's changes

See the list as we read it on any date: Time machine

None since tracking began.

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