Snapshot 252047
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{
"incidents": [
{
"created_at": "2026-11-09T19:51:56Z",
"id": "01M70XW1X5D3V6FGGY9QQ2MQPW",
"impact": "none",
"incident_updates": [
{
"body": "We’re investigating an issue that has stopped Salesforce data from syncing for a subset of customers since the weekend. Affected customers may see records or activity that aren’t updating as expected. If you’re affected, reconnecting your Salesforce Integration User may restore syncing. Follow the steps in this article: \u003chttps://help.salesloft.com/s/article/Clari-Integration-User\u003e. We’re also contacting affected customers directly, and we’ll post another update as we learn more.",
"created_at": "2026-11-09T19:51:56Z",
"display_at": "2026-11-09T19:51:56Z",
"id": "01M70XW1X5PJQWJ7D3R7JQ2CEV",
"incident_id": "01M70XW1X5D3V6FGGY9QQ2MQPW",
"status": "investigating",
"updated_at": "2026-11-09T19:51:56Z"
}
],
"name": "Salesforce sync interruption for some customers",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"status": "investigating",
"updated_at": "2026-11-09T19:51:56Z"
},
{
"created_at": "2026-10-29T18:17:25Z",
"id": "01M64E331N4W285BV581QASZNK",
"impact": "major",
"incident_updates": [
{
"body": "We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.",
"created_at": "2026-10-29T19:22:26Z",
"display_at": "2026-10-29T19:22:26Z",
"id": "01M64HT4C2T1SGAKAVT65N5AF8",
"incident_id": "01M64E331N4W285BV581QASZNK",
"status": "resolved",
"updated_at": "2026-10-29T19:22:26Z"
},
{
"body": "We have taken action to restore call recording in Copilot, and recording bots are now able to join newly scheduled meetings. We are monitoring to confirm full recovery. Some meetings during the incident may not have been recorded, and meetings where the recording bot joined late may have partial recordings. We are assessing the extent of the impact and will share more detail in our next update.",
"created_at": "2026-10-29T18:39:09Z",
"display_at": "2026-10-29T18:39:09Z",
"id": "01M64FAW9355PN35M2HJY3G3D8",
"incident_id": "01M64E331N4W285BV581QASZNK",
"status": "monitoring",
"updated_at": "2026-10-29T18:39:09Z"
},
{
"body": "Some customers may be seeing problems with call recording in Copilot. Meetings may not be recorded because the recording bot is failing to join. Customers using Microsoft Teams, Zoom, and potentially other meeting providers may be affected.\n\nOur engineering team is actively investigating.",
"created_at": "2026-10-29T18:17:25Z",
"display_at": "2026-10-29T18:17:25Z",
"id": "01M64E331NB9W841SZN1KRBT46",
"incident_id": "01M64E331N4W285BV581QASZNK",
"status": "investigating",
"updated_at": "2026-10-29T18:17:25Z"
}
],
"name": "Copilot – Calls not being recorded",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-10-29T19:22:26Z",
"status": "resolved",
"updated_at": "2026-10-29T19:22:26Z"
},
{
"created_at": "2026-10-27T13:33:30Z",
"id": "01M5YS1SESKXZNHSB47PX0108Q",
"impact": "major",
"incident_updates": [
{
"body": "We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.",
"created_at": "2026-10-27T17:14:14Z",
"display_at": "2026-10-27T17:14:14Z",
"id": "01M5Z5NYR3P1EX8MSAE12AKMCX",
"incident_id": "01M5YS1SESKXZNHSB47PX0108Q",
"status": "resolved",
"updated_at": "2026-10-27T17:14:14Z"
},
{
"body": "Our engineers have identified and remediated the issue for Groove dialer calls. We continue to monitor.",
"created_at": "2026-10-27T15:55:25Z",
"display_at": "2026-10-27T15:55:25Z",
"id": "01M5Z15MS68C76SNY80V3VBJ46",
"incident_id": "01M5YS1SESKXZNHSB47PX0108Q",
"status": "monitoring",
"updated_at": "2026-10-27T15:55:25Z"
},
{
"body": "Out engineers have identified the root cause and working on a fix.",
"created_at": "2026-10-27T15:54:01Z",
"display_at": "2026-10-27T15:54:01Z",
"id": "01M5Z132D894NT9RSRMM3N6NXV",
"incident_id": "01M5YS1SESKXZNHSB47PX0108Q",
"status": "identified",
"updated_at": "2026-10-27T15:54:01Z"
},
{
"body": "Our engineers are actively investigating call issues with Dialer. Next update shall be provided in 30min",
"created_at": "2026-10-27T14:19:17Z",
"display_at": "2026-10-27T14:19:17Z",
"id": "01M5YVNM40E2T5H1F5DBSH4SAY",
"incident_id": "01M5YS1SESKXZNHSB47PX0108Q",
"status": "investigating",
"updated_at": "2026-10-27T14:19:17Z"
},
{
"body": "Some Groove customers are seeing errors when placing calls from the dialer. The full impact is not yet known. Our engineering team is actively investigating.",
"created_at": "2026-10-27T13:33:30Z",
"display_at": "2026-10-27T13:33:30Z",
"id": "01M5YS1SESV37HPZ8SSSGE6MM9",
"incident_id": "01M5YS1SESKXZNHSB47PX0108Q",
"status": "investigating",
"updated_at": "2026-10-27T13:33:30Z"
}
],
"name": "Groove Dialer: Calls failing for some customers",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-10-27T17:14:14Z",
"status": "resolved",
"updated_at": "2026-10-27T17:14:14Z"
},
{
"created_at": "2026-10-26T18:19:38Z",
"id": "01M5WQ0ZV2WQEWHHGVY4Y4YWCH",
"impact": "minor",
"incident_updates": [
{
"body": "We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.",
"created_at": "2026-10-26T19:40:01Z",
"display_at": "2026-10-26T19:40:01Z",
"id": "01M5WVM67WBV4KBPFQH7Y9QZH1",
"incident_id": "01M5WQ0ZV2WQEWHHGVY4Y4YWCH",
"status": "resolved",
"updated_at": "2026-10-26T19:40:01Z"
},
{
"body": "We’re experiencing CRM pipeline delays affecting several customers. As a result, CRM data may be several hours behind",
"created_at": "2026-10-26T18:19:38Z",
"display_at": "2026-10-26T18:19:38Z",
"id": "01M5WQ0ZV22R6VED76FW48KXEG",
"incident_id": "01M5WQ0ZV2WQEWHHGVY4Y4YWCH",
"status": "investigating",
"updated_at": "2026-10-26T18:19:38Z"
}
],
"name": "Pipeline Lag",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-10-26T19:40:01Z",
"status": "resolved",
"updated_at": "2026-10-26T19:40:01Z"
},
{
"created_at": "2026-10-19T16:09:46Z",
"id": "01M5AET5WQF8BV63CJ63M77DYE",
"impact": "major",
"incident_updates": [
{
"body": "We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.",
"created_at": "2026-10-19T18:19:05Z",
"display_at": "2026-10-19T18:19:05Z",
"id": "01M5AP6Z439345495BKKBB0BNA",
"incident_id": "01M5AET5WQF8BV63CJ63M77DYE",
"status": "resolved",
"updated_at": "2026-10-19T18:19:05Z"
},
{
"body": "Some customers may be seeing problems with the Conversation Intelligence bot joining MS Teams calls, resulting in the call not being recorded. Our engineering team is actively investigating.",
"created_at": "2026-10-19T16:09:46Z",
"display_at": "2026-10-19T16:09:46Z",
"id": "01M5AET5WQ1WXC1B2YGX3JRKQD",
"incident_id": "01M5AET5WQF8BV63CJ63M77DYE",
"status": "investigating",
"updated_at": "2026-10-19T16:09:46Z"
}
],
"name": "MS Teams Calls Not Being Recorded",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-10-19T18:19:05Z",
"status": "resolved",
"updated_at": "2026-10-21T23:57:28Z"
},
{
"created_at": "2026-10-14T13:51:25Z",
"id": "01M4XAX82YVR8DX04E9259A7H0",
"impact": "major",
"incident_updates": [
{
"body": "We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.",
"created_at": "2026-10-14T15:41:49Z",
"display_at": "2026-10-14T15:41:49Z",
"id": "01M4XH7D7VSJYW1JNNCRPPH25F",
"incident_id": "01M4XAX82YVR8DX04E9259A7H0",
"status": "resolved",
"updated_at": "2026-10-14T15:41:49Z"
},
{
"body": "Our engineering teams have resolved the issue and we are monitoring the fix.",
"created_at": "2026-10-14T15:28:55Z",
"display_at": "2026-10-14T15:28:55Z",
"id": "01M4XGFS68TC8X4QTB8D46QDBD",
"incident_id": "01M4XAX82YVR8DX04E9259A7H0",
"status": "monitoring",
"updated_at": "2026-10-14T15:28:55Z"
},
{
"body": "Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform.\n\nOur investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.",
"created_at": "2026-10-14T14:13:54Z",
"display_at": "2026-10-14T14:13:54Z",
"id": "01M4XC6DVK7QES6EC9PBXT22PQ",
"incident_id": "01M4XAX82YVR8DX04E9259A7H0",
"status": "investigating",
"updated_at": "2026-10-14T14:13:54Z"
},
{
"body": "Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.",
"created_at": "2026-10-14T13:51:25Z",
"display_at": "2026-10-14T13:51:25Z",
"id": "01M4XAX82Y6W1FHGWB9XTDVFWD",
"incident_id": "01M4XAX82YVR8DX04E9259A7H0",
"status": "investigating",
"updated_at": "2026-10-14T13:51:25Z"
}
],
"name": "Certain users are unable to access Conversation Intelligence from within Salesloft/Clari",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-10-14T15:41:49Z",
"status": "resolved",
"updated_at": "2026-10-16T19:22:57Z"
},
{
"created_at": "2026-09-29T19:59:30Z",
"id": "01M3QC0EWPM8ZN9TP8K2ZK9ZKV",
"impact": "minor",
"incident_updates": [
{
"body": "Around 2026-09-29 17:00 UTC, some Saleloft customers began reporting that call activities were not syncing to Salesforce. Our investigation found that a large volume of traffic had slowed job processing, which delayed the sync of call activities to Salesforce. The backlog was fully processed at approximately 22:30 UTC, and call activity sync returned to normal latency performance. We are implementing changes and monitoring to prevent a similar backlog from occurring in the future.",
"created_at": "2026-10-01T21:58:29Z",
"display_at": "2026-10-01T21:58:29Z",
"id": "01M3WQKQZM5MCBX79V4F00M2CH",
"incident_id": "01M3QC0EWPM8ZN9TP8K2ZK9ZKV",
"status": "resolved",
"updated_at": "2026-10-01T21:58:29Z"
},
{
"body": "We have confirmed the issue has been resolved for the impacted users.",
"created_at": "2026-09-30T19:54:38Z",
"display_at": "2026-09-30T19:54:38Z",
"id": "01M3SY48H001ANHS7QR5JFXK04",
"incident_id": "01M3QC0EWPM8ZN9TP8K2ZK9ZKV",
"status": "resolved",
"updated_at": "2026-09-30T19:54:38Z"
},
{
"body": "Our engineering teams have resolved the issue and we are monitoring the fix for the remainder of the US business day (Sept 30).",
"created_at": "2026-09-30T14:28:32Z",
"display_at": "2026-09-30T14:28:32Z",
"id": "01M3SBF4TV21M18EG8VTSP06YT",
"incident_id": "01M3QC0EWPM8ZN9TP8K2ZK9ZKV",
"status": "monitoring",
"updated_at": "2026-09-30T14:28:32Z"
},
{
"body": "Our engineering teams have identified the issue and are implementing a fix.\n\nSome teams on Salesloft may experience delayed call activity sync to Salesforce.\n\nThe next status update will be after the fix has been applied.",
"created_at": "2026-09-29T22:43:49Z",
"display_at": "2026-09-29T22:43:49Z",
"id": "01M3QNDA8NEWTEJAXTDPWV9PSJ",
"incident_id": "01M3QC0EWPM8ZN9TP8K2ZK9ZKV",
"status": "identified",
"updated_at": "2026-09-29T22:43:49Z"
},
{
"body": "Our engineering team is still actively investigating.",
"created_at": "2026-09-29T22:41:41Z",
"display_at": "2026-09-29T22:41:41Z",
"id": "01M3QN9DV54W0BTTAR1MD2XC6T",
"incident_id": "01M3QC0EWPM8ZN9TP8K2ZK9ZKV",
"status": "investigating",
"updated_at": "2026-09-29T22:41:41Z"
},
{
"body": "Reported issues started 10am PDT.\n\nOur engineering team is actively investigating.",
"created_at": "2026-09-29T19:59:30Z",
"display_at": "2026-09-29T19:59:30Z",
"id": "01M3QC0EWPZ16V0W9731AY2KHV",
"incident_id": "01M3QC0EWPM8ZN9TP8K2ZK9ZKV",
"status": "investigating",
"updated_at": "2026-09-29T19:59:30Z"
}
],
"name": "Multiple teams experiencing call activity syncing issues to Salesforce",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-09-30T19:54:38Z",
"status": "resolved",
"updated_at": "2026-10-01T21:58:29Z"
},
{
"created_at": "2026-09-28T19:06:14Z",
"id": "01M3MPJ676TTFRV0WYFM11SHTF",
"impact": "major",
"incident_updates": [
{
"body": "We have confirmed the issue has been resolved for the impacted users. ",
"created_at": "2026-09-29T14:39:18Z",
"display_at": "2026-09-29T14:39:18Z",
"id": "01M3PSP5CGHJ9KN2VN727BDEAY",
"incident_id": "01M3MPJ676TTFRV0WYFM11SHTF",
"status": "resolved",
"updated_at": "2026-09-29T14:39:18Z"
},
{
"body": "Our engineering teams have resolved the issue and we are monitoring the fix.",
"created_at": "2026-09-28T22:00:59Z",
"display_at": "2026-09-28T22:00:59Z",
"id": "01M3N0J60DY3E1HZHTQ2KEAR54",
"incident_id": "01M3MPJ676TTFRV0WYFM11SHTF",
"status": "monitoring",
"updated_at": "2026-09-28T22:00:59Z"
},
{
"body": "Some customers may not seeing their data as conversations, playbooks once logged in the Drift platform. \n\nOur engineering team is actively investigating.",
"created_at": "2026-09-28T19:06:14Z",
"display_at": "2026-09-28T19:06:14Z",
"id": "01M3MPJ676BN7BZKNGY0FVK3C5",
"incident_id": "01M3MPJ676TTFRV0WYFM11SHTF",
"status": "investigating",
"updated_at": "2026-09-28T19:06:14Z"
}
],
"name": "Drift users unable to see data once logged in the platform",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-09-29T14:39:18Z",
"status": "resolved",
"updated_at": "2026-09-29T14:39:18Z"
},
{
"created_at": "2026-09-28T18:56:39Z",
"id": "01M3MP0N0HQG4WG4WYCCMACKKT",
"impact": "minor",
"incident_updates": [
{
"body": "We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.",
"created_at": "2026-09-28T20:42:30Z",
"display_at": "2026-09-28T20:42:30Z",
"id": "01M3MW2FM4GPWF8SRQ6KSAAQMA",
"incident_id": "01M3MP0N0HQG4WG4WYCCMACKKT",
"status": "resolved",
"updated_at": "2026-09-28T20:42:30Z"
},
{
"body": "Our engineering teams have resolved the issue and we are monitoring the fix.",
"created_at": "2026-09-28T19:09:02Z",
"display_at": "2026-09-28T19:09:02Z",
"id": "01M3MPQAV0ZKSRKP3XEB5ZGKTP",
"incident_id": "01M3MP0N0HQG4WG4WYCCMACKKT",
"status": "monitoring",
"updated_at": "2026-09-28T19:09:02Z"
},
{
"body": "Some Clari customers are currently experiencing intermittent errors with the application. Our engineering team has been notified and is actively investigating the issue. We will share further updates as soon as they become available.",
"created_at": "2026-09-28T18:56:39Z",
"display_at": "2026-09-28T18:56:39Z",
"id": "01M3MP0N0HG375FP40B27AHNMG",
"incident_id": "01M3MP0N0HQG4WG4WYCCMACKKT",
"status": "investigating",
"updated_at": "2026-09-28T18:58:56Z"
}
],
"name": "Clari Availability",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-09-28T20:42:30Z",
"status": "resolved",
"updated_at": "2026-09-28T20:42:31Z"
},
{
"created_at": "2026-09-15T19:38:04Z",
"id": "01M2K974WSZM6R3DANJZ4QFEC6",
"impact": "minor",
"incident_updates": [
{
"body": "The system was stable throughout the peak days of Tuesday + Wednesday this week so we have determined that the issue has been resolved.\n\nA summary of the incident will be posted within the next three US business days.",
"created_at": "2026-09-17T15:35:50Z",
"display_at": "2026-09-17T15:35:50Z",
"id": "01M2R051P4PZQJPBR3B14AZ2B0",
"incident_id": "01M2K974WSZM6R3DANJZ4QFEC6",
"status": "resolved",
"updated_at": "2026-09-17T15:35:50Z"
},
{
"body": "We are closely monitoring the situation after updating hardware capacities to ensure normal performance. We expect to close this incident if the system performs properly through the end of day on September 16.",
"created_at": "2026-09-15T19:38:04Z",
"display_at": "2026-09-15T19:38:04Z",
"id": "01M2K974WS8DFAHFFK3E7Z22DG",
"incident_id": "01M2K974WSZM6R3DANJZ4QFEC6",
"status": "monitoring",
"updated_at": "2026-09-15T19:38:04Z"
}
],
"name": "CRM Sync Delays (Monitoring)",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-09-17T15:35:50Z",
"status": "resolved",
"updated_at": "2026-09-17T15:35:50Z"
},
{
"created_at": "2026-09-16T11:59:05Z",
"id": "01M2N1BEC3P3AGS17W2NAV41MK",
"impact": "major",
"incident_updates": [
{
"body": "Salesforce has confirmed that the underlying outage is resolved and reports that instance stability and performance are back to expected levels. Salesforce sync and related functionality across Sales Engagement and Forecast/Inspect/Analyze have returned to normal.\n\nA summary of the incident will be posted within the next three US business days.",
"created_at": "2026-09-17T03:37:06Z",
"display_at": "2026-09-16T14:00:00Z",
"id": "01M2PQ1020DGEX3SD9C7QYGCSY",
"incident_id": "01M2N1BEC3P3AGS17W2NAV41MK",
"status": "resolved",
"updated_at": "2026-09-17T15:31:31Z"
},
{
"body": "We are aware of an ongoing outage with Salesforce that is affecting data syncing between Salesloft and Salesforce for some customers. This may cause delays or failures when syncing activities, tasks, and opportunity data, impacting Sales Engagement and Forecast/Inspect/Analyze.\n\nSupport ticket responses may also be delayed while we await resolution from Salesforce. For more details on the underlying outage, see Salesforce's status page: \u003chttps://status.salesforce.com/incidents/20004433\u003e\n\nOur engineering team is actively investigating and will provide updates as we learn more.",
"created_at": "2026-09-16T11:59:05Z",
"display_at": "2026-09-16T11:59:05Z",
"id": "01M2N1BEC3W5P5Y34Y5XJW34M3",
"incident_id": "01M2N1BEC3P3AGS17W2NAV41MK",
"status": "identified",
"updated_at": "2026-09-16T11:59:05Z"
}
],
"name": "Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze",
"page_id": "01M240VGX3E20Q9BK7DR2NWE7Y",
"resolved_at": "2026-09-16T14:00:00Z",
"status": "resolved",
"updated_at": "2026-09-17T03:37:06Z"
},
{
"created_at": "2026-09-14T18:00:58Z",
"id": "01M2GH8MVN6BCH8YK9EX49VZW3",
"impact": "minor",
"incident_updates": [
{
"body": "marking time",
"created_at": "2026-09-14T18:00:59Z",
"display_at": "2026-07-01T00:01:00Z",
"id": "01M2GH8MVND5QCG1WAA17JNE19",
"incident_id": "01M2GH8MVN6BCH8YK9EX49VZW3",
"status": "resolved",
"updated_at": "2026-09-14T18:00:59Z"
},
{
"body": "marking for time",
"created_at": "2026-09-14T18:00:59Z",
"display_at": "2026-07-01T00:00:00Z",
"id": "01M2GH8MVNVCZ2HFA3HHCGCGYJ",
"incident_id": "01M2GH8MVN6BCH8YK9EX49VZW3",
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