Snapshot 252771
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{
"pages": [
{
"end_time": "2026-11-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "November",
"year": 2026
},
{
"incidents": [
{
"code": "dpfn97j6bt2q",
"impact": "minor",
"message": "Roughly 133 codes got stuck in our internal queues - they have been released and the MFA service is now functioning as expected. The back end is being rewritten this quarter to ensure the issue cannot reoccur.",
"name": "Customers reporting issue with MFA codes",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e15:36\u003c/var\u003e - \u003cvar data-var='time'\u003e16:26\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "mrgxlvm4x0st",
"impact": "minor",
"message": "Display issues with Outbound Email and Marketing have been resolved.",
"name": "Dashboard data display issues affecting some Outbound and Marketing customers",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e21:17\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e00:23\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
}
],
"start_time": "2026-09-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-08-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "sj80q8py8qhl",
"impact": "minor",
"message": "The incident has been resolved.",
"name": "Users cannot log in to the Paubox Admin App/Paubox Dashboard",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e19:36\u003c/var\u003e - \u003cvar data-var='time'\u003e20:06\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "1sm1by3f2f26",
"impact": "none",
"message": "No defect was identified, no changes were shipped. Two reasons customers may have encountered this:\n1) Paubox is shipping improvements almost daily - if something is suddenly unavailable, you may need to log out/back in to refresh your access\n2) In order for the Inbound quarantine to display results, \"all categories\" or at least one category must be selected. If no categories are selected, the page will show no results.",
"name": "Some Inbound customers report blank Inbound quarantines",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e20:08\u003c/var\u003e - \u003cvar data-var='time'\u003e21:06\u003c/var\u003e UTC"
},
{
"code": "c4zc67z1b17k",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Reports of intermittent inbound mail delays",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:07\u003c/var\u003e - \u003cvar data-var='time'\u003e19:22\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "mm0yyvwmfb3y",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Quarantine release non functional for inbound security customers",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:23\u003c/var\u003e - \u003cvar data-var='time'\u003e18:04\u003c/var\u003e UTC"
},
{
"code": "whvqt5xcq9zw",
"impact": "minor",
"message": "Direct delivery to Microsoft 365 recipients has been restored. Messages sent during the incident were delivered securely via the Paubox Secure Message Center; no mail was lost. Thank you for your patience.",
"name": "Microsoft certificate rotation causing higher than average secure message conversion for some outbound customers",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:33\u003c/var\u003e - \u003cvar data-var='time'\u003e18:20\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
}
],
"start_time": "2026-06-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-05-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "bmvw2rs7lnp2",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Some hosted/webmail customers report certificate errors blocking mobile log in",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e19:52\u003c/var\u003e - May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e23:02\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "kv1zp3w4p16l",
"impact": "minor",
"message": "Google has marked this issue resolved.",
"name": "Some Google Workspace customers report inbound \u0026 outbound delays on internal emails",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:32\u003c/var\u003e - \u003cvar data-var='time'\u003e23:34\u003c/var\u003e UTC"
},
{
"code": "xcwp2wgxqx1w",
"impact": "minor",
"message": "Queues have recovered and delays as resolved.",
"name": "Outbound delays for Hosted mail \u0026 SMTP server solution customers",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e22:49\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:20\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "brs67692wp7s",
"impact": "minor",
"message": "Inbound queues are healthy again. We'll complete an internal post mortem tomorrow and have an RCA available upon request.",
"name": "Inbound mail delays reported",
"timestamp": "Mar \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e21:05\u003c/var\u003e - \u003cvar data-var='time'\u003e22:32\u003c/var\u003e UTC"
},
{
"code": "3t9xgj46dz4h",
"impact": "minor",
"message": "We observed status updates universally, but we discovered 2 customers still experiencing too many \"queued\" emails. Because the larger issue is resolved, we'll close this incident - but we are working on a fix and will communicate directly with the affected parties.",
"name": "Hosted/webmail customers reporting incorrect statuses",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e19:43\u003c/var\u003e - \u003cvar data-var='time'\u003e22:48\u003c/var\u003e UTC"
},
{
"code": "9t65nt214gfv",
"impact": "minor",
"message": "This incident has been resolved. Queues have returned to normal and delayed mail is being delivered.",
"name": "Outbound email customers reporting delays",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:08\u003c/var\u003e - \u003cvar data-var='time'\u003e16:29\u003c/var\u003e UTC"
},
{
"code": "whwpfl09w52b",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Users unable to authenticate MFA codes",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e22:40\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e00:05\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
}
],
"start_time": "2026-03-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-02-28T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "np1mg8v00vkc",
"impact": "none",
"message": "We are no longer observing intermittent delays - all mail that was deferred yesterday has been delivered.",
"name": "Intermittent delivery delay affecting customers emailing hotmail.com \u0026 outlook.com",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e22:25\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e19:38\u003c/var\u003e UTC"
},
{
"code": "pzwlxrws2k4q",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Inbound customers report delay in quarantine logging",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e17:45\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e02:17\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "3gn8c7z7y169",
"impact": "none",
"message": "This incident has been resolved. Microsoft Service Health Status - https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect",
"name": "Microsoft outage",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e20:20\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:19\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "qwt25tnnls28",
"impact": "minor",
"message": "Email to yahoo.com and affiliates (aol.com, verizon.net, att.net, sbcglobal.net, cox.net, etc) is delivering as normal.",
"name": "Some customers reporting deferrals from Yahoo \u0026 affiliates",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e18:11\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e02:17\u003c/var\u003e UTC"
},
{
"code": "hgpcjtnzfnf2",
"impact": "minor",
"message": "The deferral queue has cleared and outbound is functioning normally.",
"name": "Some customers report outbound mail delays",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e17:07\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e04:08\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
}
],
"start_time": "2025-12-01T00:00:00Z",
"time_zone": "UTC"
}
]
}