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Sana Sub-processors
Last updated: 9 September 2026
Scope
Many Services offer multiple alternative locations to process and/or store Subscriber Data. Except as set forth in the “Additional Details”
column in the tables below, each cell listing countries in the table below represents an available “region” in which the sub-processor
processes and/or stores data for a given purpose. When a Service offers alternative locations to process/and or store data, the Subscriber
may be able to choose their region during the setup process or by working with a Sana Sales Representative. You may also request to have
your Subscribe Data for a Service or feature hosted in a different region, which may be accommodated, subject to availability.
If you have any questions about where your data is stored that this documentation does not answer, please contact your Sana Sales
Representative.
Subscription to notifications
Any and all changes to the list of approved sub-processors will be posted at https://sanalabs.com/download/legal/subprocessors.pdf and
will indicate the date the list was last updated. You may subscribe to notifications of a change of or new sub-processors for each applicable
Service here. If you subscribe, Sana will provide notification of any change of or new sub-processor(s) for the applicable Service.
Sana Sub-processors
Last updated: 9 September 2026
Processing Data Processing Processing Safeguards Additional
Sub-processor Legal Entity Purpose categories Product(s) Location Country for transfers Details
Ably Realtime Ltd.
Fora
21-33 Great
Eastern Street Sana Learn /
London, UK Device, Content, Workday Learn, SCC incl. UK
Ably EC2A 3EJ Real-time messaging Activity powered by Sana EEA/EU Ireland Addendum
Agora does not store
any streaming data or
Agora, Inc., 2804 user data except for
Mission College Sana Learn / caching for transmission
Blvd., Santa Clara, Content, Device, Workday Learn, SCC incl. UK purposes. No data is
Agora, Inc. CA 95054, USA Audio video streaming Activity powered by Sana USA USA Addendum retained.
Amazon Web Pipedream connector SCC incl. UK &
Services, Inc. processor. Cloud Swiss Addendum
410 Terry Ave N, services / Sana Agents / EU-U.S. DPF incl.
Amazon Web WA. 98109 Seattle, infrastructure for core Sana Core / UK Ext.
Services USA products User, Content Sana Enterprise USA USA Swiss-U.S. DPF
Anthropic PBC, 548
Market Street, PMB
90375, San
Francisco, CA Sana Agents /
94104, United Search and model Content (Search Sana Core / SCC incl. Swiss & Zero Data Retention
Anthropic States infra queries) Sana Enterprise USA USA UK Addendum configuration
Brevo rents storage bays
Transactional mailing in datacenters in France.
Sendinblue, 06 (Default email Data is stored within the
boulevard provider used for Sana Learn / cloud infrastructure
Haussmann 75008 sending notifications, Workday Learn, France SCCs provided by Google
Brevo - Sendinblue Paris, France invites etc.) User powered by Sana EEA/EU Belgium EU-US DPF Cloud (GCP) in Belgium.
Sana Sub-processors
Last updated: 9 September 2026
Cloudinary has
datacenters in multiple
Sana Learn / locations (US, EU and
Workday Learn, APAC), that will be used
powered by Sana according to Sana’s
Cloudinary Ltd., of specific requirements.
20 Aharon Bart St., Sana Agents / USA Cloudinary’s default
Petah Tikva, Content (Images, Sana Core / USA(default) Ireland SCC datacenter is based in
Cloudinary 4951448, Israel Content hosting recordings) Sana Enterprise EEA/EU Germany EU-U.S. DPF the US.
Pipedream connector
Datadog, Inc. processor. Cloud SCC incl. UK &
620 8th Ave 45th services / Swiss Addendum
Floor, infrastructure for core Sana Agents / EU-U.S. DPF incl.
NY 10018 New York, products. Monitoring / Sana Core / UK Ext.
Datadog USA logging User, Content, Logs Sana Enterprise USA USA Swiss-U.S. DPF
DeepL SE
Maarweg 165 Sana Learn /
50825 Cologne Workday Learn, Finland
DeepL Germany Content translations Content powered by Sana EEA/EU Sweden SCC
Simpleshow USA
Corp.
8200 NW 41st
Street, Ste 200 Sana Learn /
Doral, Video avatar Content, Device, Workday Learn,
D-ID FL 33166 generation Activity powered by Sana EEA/EU Sweden SCC
Sana Learn /
Workday Learn, US hosting as default for
powered by Sana US workspaces. Belgium
Eleven Labs Inc as default for EU
69 Madison Ave Sana Agents / EU-US DPF workspaces. ZDR
2484, Content generation Sana Core / USA USA SCC incl. UK enabled for all
Elevenlabs New York, NY 10016 (Text to speech) Content Sana Enterprise EEA/EU Belgium Addendum workspaces.
Sana Learn /
Workday Learn,
Gladia, 38 rue de la powered by Sana
Tremblaie 35510
Cesson-Sévigné, Recordings / Audio Sana Agents / SCCs
Gladia France Transcription API User, Content Sana Core / EEA/EU France EU-US DPF
Sana Sub-processors
Last updated: 9 September 2026
Sana Enterprise
Hosting infra
Search Infra / Content
generation Sana Learn /
Internet Security Workday Learn,
Services (web powered by Sana
Google Ireland Ltd., application firewall, SCC
Gordon House DDoS attack User, Content, Sana Agents / EEA/EU (default) EU-U.S. DPF incl.
Barrow Street prevention and related Performance, Sana Core / USA (option for US Regional hosting UK Ext.
Google Cloud (GCP) Dublin 4 Ireland security services) Device, Activity Sana Enterprise customers) at rest Swiss-U.S. DPF
Hatchet
Technologies, Inc.
1111b S Governors
Ave 7493, 19904 Sana Agents /
Dover, Delaware, Sana Core / SCC
Hatchet USA Task infrastructure User, Content Sana Enterprise EEA/EU Ireland EU-US DPF
Sana Learn /
Workday Learn,
powered by Sana
Intercom R&D
Unltd. Co, Stephen Sana Agents /
Court, 18-21 St., Support, Interaction Sana Core / SCC
Intercom Dublin 2, Ireland data Support Sana Enterprise EEA/EU Ireland EU-US DPF
Web content
extraction and search
via Reader API. URLs
are submitted for
content parsing and
Jina AI GmbH markdown conversion.
Prinzessinnenstraß User search queries Content (search
e 19-20 are submitted for web queries); URLs Sana Learn /
10969 Berlin search and content submitted for Workday Learn, USA (default) USA SCC
Jina Germany retrieval processing powered by Sana EEA/EU Belgium EU-US DPF US hosting as default.
Merge API, Inc., 353
Sacramento St., Sana Agents /
Floor 21, San Third party Sana Core / SCC incl. Swiss &
Francisco, CA 94111
Merge integrations provider Content Sana Enterprise USA USA UK Addendum
Sana Sub-processors
Last updated: 9 September 2026
Sana Learn /
Workday Learn,
powered by Sana SCC incl. UK &
Microsoft Ireland Swiss Addendum
Operations, Ltd. Sana Agents / EU-U.S. DPF incl.
Dublin 18, D18 P521, Search infra / Cloud Sana Core / Regional hosting UK Ext.
Microsoft Azure Ireland Services Content Sana Enterprise EEA/EU at rest Swiss-U.S. DPF
Mistral AI, Sana Agents /
15 rue des Halles, Search Infra / Content Content (search Sana Core / SCC Zero Data Retention
Mistral 75001 Paris, France generation queries) Sana Enterprise EEA/EU Sweden EU-US DPF configuration
Modal Inc, Belgium, Germany,
222 Broadway, Content (code, files Sana Agents / Ireland, France,
10038 New York, Sandboxed code provided for code Sana Core / Netherlands, SCC Data deleted after
Modal USA execution processing) Sana Enterprise EEA/EU Sweden EU-US DPF processing.
Enterprise API in private
instance and zero data
retention. This implies
that data bounces on
OpenAI’s APIs without
any retention. No
training of LLMs are
allowed using Sana or
Sana’s customers data.
Worldwide routing Worldwide routing Routing is dependent on
Sana Learn / configurations as agreed
Workday Learn, OR OR between the Subscriber
OpenAI Ireland Ltd., powered by Sana Routing within and Sana. If no specific
117-126 Sheriff EEA/EU & EEA/EU & SCC incl. UK agreement has been
Street Upper, Sana Agents / Switzerland Switzerland Addendum entered into, default
Dublin 1, D01 YC43, Search infra / Content Sana Core / (option only for EU (option only for EU EU-US DPF worldwide routing will
OpenAI Ireland generation Content Sana Enterprise only customers) only customers) apply.
Sana Sub-processors
Last updated: 9 September 2026
Redis, Inc. Pipedream connector
303 2nd St., North processor. Cloud
Tower Suite 525, services /
CA 94107 San infrastructure for core Sana Agents /
Francisco, USA products. Primary Sana Core / SCC incl. UK &
Redis Labs data store User, Content Sana Enterprise USA USA Swiss Addendum
Sana Agents /
Sana Core /
Sana Enterprise
Hyperdoc Inc., 2261
Market Street Sana Learn / USA USA
#4339, San Meeting transcriptions Workday Learn, EEA/EU Germany SCC incl. UK
Recall Francisco, CA and recordings User, Content powered by Sana Japan Japan Addendum
Twilio Inc.
101 Spear Street,
Fifth Floor, San
Francisco, Transactional mailing
California, 94105, (Default email Sana Agents / SCC incl. UK
US provider used for Sana Core / Addendum
SendGrid (Twilio) sending notifications) User Sana Enterprise EEA/EU Ireland EU-US DPF
Direct processor: Error
alerting, logs, and
trace information.
Functional Sana Learn /
Software, Inc. dba Pipedream connector Workday Learn,
Sentry, processor: Cloud powered by Sana SCC incl. UK &
45 Fremont St 8th services / Swiss Addendum
fl, CA 94105 San infrastructure for core Sana Agents / EU-U.S. DPF incl.
Francisco, USA products. Exception / Sana Core / UK Ext.
Sentry error monitoring Logs Sana Enterprise EEA/EU Germany Swiss-U.S. DPF
Sana Learn /
Workday Learn,
VESPA.AI NORWAY powered by Sana
AS
Prinsensgate 49, Sana Agents /
7011 Trondheim, Sana Core / SCC incl. UK
Vespa.ai Norway Search database Content Sana Enterprise EEA/EU Germany Addendum
Sana Sub-processors
Last updated: 9 September 2026
Sana engages affiliated entities within the Workday group as sub-processors to deliver the Services, including support and maintenance.
The list of authorized Workday affiliates is maintained in the 'Workday Affiliate Subprocessors' section of the Workday Subprocessor List,
available at: https://www.workday.com/en-us/legal/subprocessors.html.