Snapshot 253249
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{
"incidents": [
{
"created_at": "2026-11-11T01:10:19Z",
"id": "01M742FS08N2GNKA0M26ZW6WAW",
"impact": "major",
"incident_updates": [
{
"body": "We have verified the implemented fix has remained stable and Scribe v3 Live is fully operational since 01:11AM BST.",
"created_at": "2026-11-11T03:03:51Z",
"display_at": "2026-11-11T03:03:51Z",
"id": "01M748ZMSFR1X8F5JQT30TX0SQ",
"incident_id": "01M742FS08N2GNKA0M26ZW6WAW",
"status": "resolved",
"updated_at": "2026-11-11T03:03:51Z"
},
{
"body": "We have identified and remedied the issue, Scribe v3 Live is available again. We are continuing to monitor performance. The outage occurred between 00:50AM to 01:11AM BST.",
"created_at": "2026-11-11T01:19:46Z",
"display_at": "2026-11-11T01:19:46Z",
"id": "01M74312J1C8TDGRPFYRVTEWE7",
"incident_id": "01M742FS08N2GNKA0M26ZW6WAW",
"status": "monitoring",
"updated_at": "2026-11-11T01:19:46Z"
},
{
"body": "We are currently investigating an issue with Scribe v3 Live, resulting in the model being unavailable at this time.",
"created_at": "2026-11-11T01:10:19Z",
"display_at": "2026-11-11T01:10:19Z",
"id": "01M742FS083Y8JV0CH31B8NT1R",
"incident_id": "01M742FS08N2GNKA0M26ZW6WAW",
"status": "investigating",
"updated_at": "2026-11-11T01:10:19Z"
}
],
"name": "Scribe v3 Live outage",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-11-11T03:03:51Z",
"status": "resolved",
"updated_at": "2026-11-11T03:03:51Z"
},
{
"created_at": "2026-11-06T20:07:35Z",
"id": "01M6S7JHW6CYRZX41DKDSHH13F",
"impact": "minor",
"incident_updates": [
{
"body": "Between 09:15 and 11:15 UTC on Nov 4, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. We have rolled out a fix that increases v4 Turbo throughput, and we are adding alerting to detect this earlier.",
"created_at": "2026-11-06T20:07:35Z",
"display_at": "2026-11-04T11:15:00Z",
"id": "01M6S7JHW6X9FZS3P4W7Z5XTN3",
"incident_id": "01M6S7JHW6CYRZX41DKDSHH13F",
"status": "resolved",
"updated_at": "2026-11-06T20:07:35Z"
},
{
"body": "Some Agent conversations in the EU using Eleven v4 Turbo are experiencing choppy audio, with parts of the agent's speech missing. This is caused by Eleven v4 Turbo generating audio slower than real time under high load.",
"created_at": "2026-11-06T20:07:35Z",
"display_at": "2026-11-04T09:15:00Z",
"id": "01M6S7JHW6TSV0GN5YHKAAE247",
"incident_id": "01M6S7JHW6CYRZX41DKDSHH13F",
"status": "investigating",
"updated_at": "2026-11-06T20:07:35Z"
}
],
"name": "Choppy audio on Agent conversations using Eleven v4 Turbo",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-11-04T11:15:00Z",
"status": "resolved",
"updated_at": "2026-11-06T20:07:35Z"
},
{
"created_at": "2026-11-04T08:21:42Z",
"id": "01M6JTCM4Z5S4DN3XB35SFZXHJ",
"impact": "none",
"incident_updates": [
{
"body": "We have not seen any further errors after the fix was applied. \n\nUsers are now able to sign-in successfully again.",
"created_at": "2026-11-04T10:52:22Z",
"display_at": "2026-11-04T10:52:22Z",
"id": "01M6K30FWJ2J0CTR57EHZTSXP7",
"incident_id": "01M6JTCM4Z5S4DN3XB35SFZXHJ",
"status": "resolved",
"updated_at": "2026-11-04T10:52:22Z"
},
{
"body": "The fix has been released and sign-in should be working as usual. \n\nWe are currently monitoring the situation",
"created_at": "2026-11-04T10:21:54Z",
"display_at": "2026-11-04T10:21:54Z",
"id": "01M6K18PYGBTVF0BP06QQTJ4QM",
"incident_id": "01M6JTCM4Z5S4DN3XB35SFZXHJ",
"status": "monitoring",
"updated_at": "2026-11-04T10:21:54Z"
},
{
"body": "The team is still working on a fix.",
"created_at": "2026-11-04T10:06:01Z",
"display_at": "2026-11-04T10:06:01Z",
"id": "01M6K0BM4M2EBKFPVBVJ9A5N4H",
"incident_id": "01M6JTCM4Z5S4DN3XB35SFZXHJ",
"status": "identified",
"updated_at": "2026-11-04T10:06:01Z"
},
{
"body": "We have identified the cause of the sign-in errors and are working on a fix.",
"created_at": "2026-11-04T08:56:30Z",
"display_at": "2026-11-04T08:48:00Z",
"id": "01M6JWCAH4S93X0ZC97ZQKFDHP",
"incident_id": "01M6JTCM4Z5S4DN3XB35SFZXHJ",
"status": "identified",
"updated_at": "2026-11-04T08:57:09Z"
},
{
"body": "We are currently investigating an issue affecting password-based sign-ins. Other sign-in methods are working as expected.",
"created_at": "2026-11-04T08:21:42Z",
"display_at": "2026-11-04T08:21:42Z",
"id": "01M6JTCM4Z5EVZV2KJSY0S7W7Q",
"incident_id": "01M6JTCM4Z5S4DN3XB35SFZXHJ",
"status": "investigating",
"updated_at": "2026-11-04T08:21:42Z"
}
],
"name": "Intermittent Sign in issue",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-11-04T10:52:22Z",
"status": "resolved",
"updated_at": "2026-11-04T10:52:22Z"
},
{
"created_at": "2026-11-06T20:13:37Z",
"id": "01M6S7XKTCASNK7FA526021QH5",
"impact": "minor",
"incident_updates": [
{
"body": "Between 10:10 and 11:05 UTC on Nov 3, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. The issue recurred on Nov 4, and we have since rolled out a fix that increases v4 Turbo throughput and are adding alerting to detect this earlier.",
"created_at": "2026-11-06T20:13:37Z",
"display_at": "2026-11-03T11:05:00Z",
"id": "01M6S7XKTCZW8PJVGH0E3BM2RF",
"incident_id": "01M6S7XKTCASNK7FA526021QH5",
"status": "resolved",
"updated_at": "2026-11-06T20:13:37Z"
},
{
"body": "Some Agent conversations in the EU using Eleven v4 Turbo are experiencing choppy audio, with parts of the agent's speech missing. This is caused by Eleven v4 Turbo generating audio slower than real time under high load.",
"created_at": "2026-11-06T20:13:37Z",
"display_at": "2026-11-03T10:10:00Z",
"id": "01M6S7XKTCJ3583XF1X8CWYK68",
"incident_id": "01M6S7XKTCASNK7FA526021QH5",
"status": "investigating",
"updated_at": "2026-11-06T20:13:37Z"
}
],
"name": "Choppy audio on Agent conversations using Eleven v4 Turbo",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-11-03T11:05:00Z",
"status": "resolved",
"updated_at": "2026-11-06T20:13:37Z"
},
{
"created_at": "2026-10-30T09:19:13Z",
"id": "01M661PASVTZR2HZ6B8CY5XB3D",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting image and video generation, Flows, and MCP in ElevenCreative has been resolved. Generations are completing normally.",
"created_at": "2026-10-30T11:01:22Z",
"display_at": "2026-10-30T11:01:22Z",
"id": "01M667HC2V0F58TH0YG01XJ511",
"incident_id": "01M661PASVTZR2HZ6B8CY5XB3D",
"status": "resolved",
"updated_at": "2026-10-30T11:01:22Z"
},
{
"body": "The elevated latency and timeouts affecting image and video generation, Flows, and MCP in ElevenCreative have improved. We are monitoring to confirm that generations are completing normally and will post an update once recovery is confirmed.",
"created_at": "2026-10-30T10:49:55Z",
"display_at": "2026-10-30T10:49:55Z",
"id": "01M666WDXXAHVP6W9XBMKS815Y",
"incident_id": "01M661PASVTZR2HZ6B8CY5XB3D",
"status": "monitoring",
"updated_at": "2026-10-30T10:49:55Z"
},
{
"body": "We are investigating elevated latency and timeouts affecting image and video generation, Flows, and MCP in ElevenCreative. Some generations may get stuck or fail to complete. Our team is actively looking into the cause and will post updates as we learn more.",
"created_at": "2026-10-30T09:19:13Z",
"display_at": "2026-10-30T09:04:00Z",
"id": "01M661PASVXQBB2MJ8AEWMXWCC",
"incident_id": "01M661PASVTZR2HZ6B8CY5XB3D",
"status": "investigating",
"updated_at": "2026-10-30T11:01:46Z"
}
],
"name": "ElevenCreative - Image \u0026 Video - Degraded performance",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-10-30T11:01:22Z",
"status": "resolved",
"updated_at": "2026-10-30T11:01:22Z"
},
{
"created_at": "2026-10-21T17:30:26Z",
"id": "01M5FR7AS6WSNHC2FFAW0VMWTJ",
"impact": "minor",
"incident_updates": [
{
"body": "Between 03:25 and 04:44 UTC on October 13, 2026, some requests to create an Instant Voice Clone failed with an error. This affected the Voice Lab in the app and the Voices API endpoint (POST /v1/voices/add), when background noise removal was turned on. Clones created without background noise removal weren’t affected.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-10-13T03:25:00Z",
"id": "01M5FR7AS80YDFZ0K8BZ9CP9MF",
"incident_id": "01M5FR7AS6WSNHC2FFAW0VMWTJ",
"status": "resolved",
"updated_at": "2026-10-21T17:30:26Z"
}
],
"name": "Instant Voice Clone creation failures",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-10-13T03:25:00Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR79AYVAB64C6ZJB1H2KW7",
"impact": "major",
"incident_updates": [
{
"body": "After several hours of monitoring, our metrics show that error rate has remained at its stable baseline since 17:55 UTC; the increase in Dubbing platform latency and failure rate is now resolved.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-10-08T22:10:12Z",
"id": "01M5FR79EDXJFT79BA871J2A0S",
"incident_id": "01M5FR79AYVAB64C6ZJB1H2KW7",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "Errors have returned to baseline since 17:10 UTC. We are continuing to work with an upstream provider for full mitigation.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-10-08T17:10:00Z",
"id": "01M5FR79E9HE90JXQ7DSV53KPB",
"incident_id": "01M5FR79AYVAB64C6ZJB1H2KW7",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "Since 16:30 UTC, we have observed recurrence of Dubbing errors and latency. We're working with an upstream provider for full mitigation, and will continue to post updates as new information arises.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-10-08T16:30:00Z",
"id": "01M5FR79CSV31JYPVG1F10EQZN",
"incident_id": "01M5FR79AYVAB64C6ZJB1H2KW7",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We have traced error metrics as they have returned to baseline. We're currently monitoring to ensure full resolution.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-10-08T16:15:46Z",
"id": "01M5FR79CP1B5FTC3JV3J9PY4X",
"incident_id": "01M5FR79AYVAB64C6ZJB1H2KW7",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We are currently investigating increased latency and request failures affecting Dubbing.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-10-08T16:09:01Z",
"id": "01M5FR79B0FNC36NE8E5GA5QPE",
"incident_id": "01M5FR79AYVAB64C6ZJB1H2KW7",
"status": "investigating",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "Increased Dubbing Latency and Failure Rate",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-10-08T22:10:12Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR792KM1Q7CSQW1KVYVD56",
"impact": "major",
"incident_updates": [
{
"body": "We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-10-08T15:43:58Z",
"id": "01M5FR794EPKPMMGS0ZB9H3WP0",
"incident_id": "01M5FR792KM1Q7CSQW1KVYVD56",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-10-08T15:00:00Z",
"id": "01M5FR792N9JK8KQ5D5CST72PQ",
"incident_id": "01M5FR792KM1Q7CSQW1KVYVD56",
"status": "investigating",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "Agent SIP Conversation Disruption",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-10-08T15:43:58Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:27Z",
"id": "01M5FR7AVMZNBSWQDS7DCVYAJN",
"impact": "major",
"incident_updates": [
{
"body": " The issue has been resolved. EU SIP services are operational and stable. ",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-10-06T12:51:21Z",
"id": "01M5FR7B35S1MQ0YM66C4VSGC3",
"incident_id": "01M5FR7AVMZNBSWQDS7DCVYAJN",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "Error rates have returned to normal. We're currently monitoring the situation to confirm that the issue has been resolved",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-10-06T12:14:40Z",
"id": "01M5FR7B1CRJAA8XGJB5H2VMQN",
"incident_id": "01M5FR7AVMZNBSWQDS7DCVYAJN",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We are currently still investigating. We will post updates here as soon as more information becomes available",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-10-06T12:04:03Z",
"id": "01M5FR7AZSZRG3ANZ8B42CAC3H",
"incident_id": "01M5FR7AVMZNBSWQDS7DCVYAJN",
"status": "investigating",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We are still investigating. We will continue posting updates as more information becomes available",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-10-06T11:21:34Z",
"id": "01M5FR7AXJW8SSA9XK6HQ4V4HD",
"incident_id": "01M5FR7AVMZNBSWQDS7DCVYAJN",
"status": "investigating",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We're currently investigating disruptions in SIP calls in our EU residency.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-10-06T10:28:05Z",
"id": "01M5FR7AVQ22A7CW307ECMDEWE",
"incident_id": "01M5FR7AVMZNBSWQDS7DCVYAJN",
"status": "investigating",
"updated_at": "2026-10-21T17:30:27Z"
}
],
"name": "EU Agents disruption in SIP calls",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-10-06T12:51:21Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR79G6RHYTHM2SGMB52GFS",
"impact": "minor",
"incident_updates": [
{
"body": "Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-09-10T20:43:38Z",
"id": "01M5FR79N65EKCQYZNYG3SSRC4",
"incident_id": "01M5FR79G6RHYTHM2SGMB52GFS",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the [Text search](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search \"Text search\") endpoint may continue to see failures as we continue to work to mitigate the issue.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-09-10T16:21:20Z",
"id": "01M5FR79KJX2BSPSQ2JBD2MGWS",
"incident_id": "01M5FR79G6RHYTHM2SGMB52GFS",
"status": "identified",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-09-10T10:19:17Z",
"id": "01M5FR79J282T6ZWJAE9RAZECB",
"incident_id": "01M5FR79G6RHYTHM2SGMB52GFS",
"status": "identified",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We are investigating an issue in the EU Residency where recent conversations are not showing up in history.\n\nThe conversation history is not lost; there is just a lag in displaying it.\n\nPlease note that this doesn't affect actual conversations; everything is working correctly. \n\nWe are working on getting the history back up.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-09-10T09:44:08Z",
"id": "01M5FR79G80VN32HY5R984JEQ1",
"incident_id": "01M5FR79G6RHYTHM2SGMB52GFS",
"status": "investigating",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "EU Residency - Conversation history not showing for recent calls",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-09-10T20:43:38Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:27Z",
"id": "01M5FR7B743AB9QZANJCBT86PW",
"impact": "minor",
"incident_updates": [
{
"body": "Our engineers have deployed a fix that has fully restored Claude MCP functionality.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-09-10T14:58:58Z",
"id": "01M5FR7BATQNG1NHM62CN927DF",
"incident_id": "01M5FR7B743AB9QZANJCBT86PW",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We are currently working to release a targeted fix to restore functionality to the Claude MCP tool",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-09-10T01:28:11Z",
"id": "01M5FR7B98TCTK3P4YKAM7QG5P",
"incident_id": "01M5FR7B743AB9QZANJCBT86PW",
"status": "identified",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We are investigating an issue where the MCP connection is not working.\n\nPlease note that this does not affect ElevenAgents, where everything is working correctly.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-09-09T12:41:25Z",
"id": "01M5FR7B76C998AR7JST6DB0N4",
"incident_id": "01M5FR7B743AB9QZANJCBT86PW",
"status": "investigating",
"updated_at": "2026-10-21T17:30:27Z"
}
],
"name": "Claude MCP connection not working",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-09-10T14:58:58Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR79NTD0295NF24GCNFKFY",
"impact": "none",
"incident_updates": [
{
"body": "Service has been fully restored to remaining affected areas. We will share further details on the cause.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-09-07T07:20:19Z",
"id": "01M5FR79P6ZHYVZ96PKH1EDXEB",
"incident_id": "01M5FR79NTD0295NF24GCNFKFY",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "Services have started recovering. Streaming is now functional, and we're working to restore service to other impacted product areas.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-09-07T05:45:47Z",
"id": "01M5FR79P27SWF7RYHDX5X8Z8M",
"incident_id": "01M5FR79NTD0295NF24GCNFKFY",
"status": "identified",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We've identified the cause and are currently implementing a fix to restore full service availability.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-09-07T05:14:51Z",
"id": "01M5FR79NZ42687V2RWJS8P86V",
"incident_id": "01M5FR79NTD0295NF24GCNFKFY",
"status": "identified",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We're currently investigating an elevated error rate occurring with ElevenReader. Some pages may fail to load, or the app may be inaccessible.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-09-07T02:19:00Z",
"id": "01M5FR79NXB8RNHA2AGCB7GQX5",
"incident_id": "01M5FR79NTD0295NF24GCNFKFY",
"status": "investigating",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "ElevenReader Elevated Error Rates",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-09-07T07:20:19Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:27Z",
"id": "01M5FR7BB223FC1Y72H8VF6XK0",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, everything is back at normal.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-09-04T12:12:17Z",
"id": "01M5FR7BEKJ4T6ZY0Y0VQ1JE91",
"incident_id": "01M5FR7BB223FC1Y72H8VF6XK0",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We have released a fix, the error rate is back at zero. We are monitoring the situation.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-09-04T12:07:08Z",
"id": "01M5FR7BD1SDN20M01AJ1CQYPM",
"incident_id": "01M5FR7BB223FC1Y72H8VF6XK0",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We're investigating a latency increase on the EU Residency server for Speech-to-Text models, affecting a small subset of requests.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-09-04T11:41:29Z",
"id": "01M5FR7BB4HMDT23GQ0D8TJWER",
"incident_id": "01M5FR7BB223FC1Y72H8VF6XK0",
"status": "investigating",
"updated_at": "2026-10-21T17:30:27Z"
}
],
"name": "EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-09-04T12:12:17Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"created_at": "2026-10-21T17:30:27Z",
"id": "01M5FR7B4B29VJ7GVX5WB621EM",
"impact": "minor",
"incident_updates": [
{
"body": "Inbound calls are currently operational.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-08-18T12:43:32Z",
"id": "01M5FR7B6B28Y92QC2YRZZX11V",
"incident_id": "01M5FR7B4B29VJ7GVX5WB621EM",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "From ~07:00 UTC, a small percentage (\u003c1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-08-18T12:39:37Z",
"id": "01M5FR7B4EFHEH7XH42HYZYS8T",
"incident_id": "01M5FR7B4B29VJ7GVX5WB621EM",
"status": "identified",
"updated_at": "2026-10-21T17:30:27Z"
}
],
"name": "Inbound Twilio calls experiencing intermittent connection failures",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-08-18T12:43:32Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR78Y6BR33J1KXN5JG7GDR",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. We will publish a public write-up on this status page once the investigation is completed.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-05-15T09:42:51Z",
"id": "01M5FR791PPMCEWYWT57SZ0S75",
"incident_id": "01M5FR78Y6BR33J1KXN5JG7GDR",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We have released an update, and the error rate is back to normal. We are currently monitoring the situation.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-05-15T09:30:13Z",
"id": "01M5FR790486VNR4ZQ6WSWVMTQ",
"incident_id": "01M5FR78Y6BR33J1KXN5JG7GDR",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We are currently investigating an issue with the Agents platform, TTS and Scribe in the EU residency server.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-05-15T09:12:36Z",
"id": "01M5FR78YA59VX0CR2ZN13F5SE",
"incident_id": "01M5FR78Y6BR33J1KXN5JG7GDR",
"status": "investigating",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-05-15T09:42:51Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR78VKSSE313TCDQTE53GV",
"impact": "minor",
"incident_updates": [
{
"body": "We have confirmed full issue resolution.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-04-22T15:39:05Z",
"id": "01M5FR78XSAQJTB24K3DG3SPVN",
"incident_id": "01M5FR78VKSSE313TCDQTE53GV",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed. \n\nErrors remain at baseline. We are continuing our work to ensure the root cause is fully addressed to maintain future system integrity.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-04-22T15:11:20Z",
"id": "01M5FR78XNJ0P1MYVVN49TPEA1",
"incident_id": "01M5FR78VKSSE313TCDQTE53GV",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "As of 14:55 UTC, we have observed error rates return to baseline, and are continuing to investigate the root cause.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-04-22T15:01:19Z",
"id": "01M5FR78XJXMD982NQKNH56A6Y",
"incident_id": "01M5FR78VKSSE313TCDQTE53GV",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-04-22T14:50:34Z",
"id": "01M5FR78VPQP250ZXYYMQ9F0EK",
"incident_id": "01M5FR78VKSSE313TCDQTE53GV",
"status": "investigating",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "Payment Issues",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-04-22T15:39:05Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"impact": "major",
"incident_updates": [
{
"body": "As of 7:45 PM UTC, all affected services have fully recovered and are operating normally.\n\n**Agents Platform** and **Audio Platform (Website)** have returned to full health. Text-to-Speech (TTS), Speech-to-Text (STT), and Dubbing APIs were unaffected throughout the incident.\n\nThe root cause has been identified and remediated. We will be conducting a thorough post-incident review and will share further details in a follow-up report.\n\nWe apologize for the disruption and appreciate your patience throughout this incident. If you are still experiencing any issues, please don't hesitate to contact our support team.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T19:45:52Z",
"id": "01M5FR7A9T1RQ0ZNEPR78GQ268",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "resolved",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "Affected services continue to show sustained improvement following the changes implemented earlier. We are continuing to monitor key metrics and will confirm full resolution once we are satisfied with stability across baseline error rates.\n\nNext update in 15-20 minutes.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T19:27:48Z",
"id": "01M5FR7A8A3BNFYR8H1425GY2C",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "We have implemented changes to the affected services that have resulted in signs of recovery and improved performance. We are closely monitoring to confirm stability and will provide an another update in 15–20 minutes.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T19:10:46Z",
"id": "01M5FR7A6QCH0A7804MGQ3E9HD",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "Our team remains fully engaged and continues to work through active lines of investigation. All previously noted affected and operational components remain in the same state.\n\nWe will provide another update in 15-20 minutes",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T18:54:22Z",
"id": "01M5FR7A53WNYNT36MHP86NC4M",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "identified",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "We are continuing to investigate all possible root causes and eliminate potential causes. Additionally we are clarifying affected products below.\n\n**What's affected:**\n\n• **Agents Platform** - degraded performance due to issues around conversation initiation. Conversations that do start function as normal thus API customers should retry failed initiation conversations.\n\n• **Website** - intermittent slowness\n\n\n**What's working normally:**\n\n• Text-to-Speech (TTS) API\n\n• Speech-to-Text (STT) API\n\n• Dubbing API\n\nOur engineering team remains fully engaged and is continuing to work through active lines of investigation alongside our infrastructure provider. We are iterating on potential mitigations and monitoring the results closely.\n\nWe will continue to provide updates every 15-20 minutes.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T18:27:21Z",
"id": "01M5FR7A3ENMNQSZBCD3B6JZT0",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "identified",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "Our team continues to actively investigate the degraded performance affecting services. We are working through several lines of investigation in parallel and methodically testing potential contributing factors.\n\nThis remains escalated with our infrastructure provider and internal leadership, with additional engineering resources dedicated to this effort. While a definitive root cause has not yet been identified, each step is helping us build a clearer picture of the underlying issue.\n\nWe understand the impact this is having and are treating this with the highest priority. We will provide another update in 15-20 minutes.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T18:01:07Z",
"id": "01M5FR7A1WJVC9F6N714F9FQ7W",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "identified",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "Our engineering team is actively exploring multiple remediation paths in parallel while working to isolate the root cause. We have escalated this issue both to our infrastructure provider and to internal leadership to ensure it receives the highest level of attention and resources.\n\nA definitive root cause has not yet been identified, but we are making iterative changes and closely monitoring their impact. We will continue to provide updates as our investigation progresses.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T17:44:22Z",
"id": "01M5FR7A0CPQQ3H46VSHEQP7TD",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "identified",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "Our engineering team is continuing to investigate issues with the cloud provider components. Multiple engineering teams and leadership is involved in the efforts. We'll continue monitoring closely and provide timely updates as the situation evolves.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T17:23:41Z",
"id": "01M5FR79YRXVEGXNR2AZ627G3B",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "identified",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "We have isolated the components responsible for performance degradation and are attempting to implement workarounds to bypass the affected cloud provider services.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T17:05:38Z",
"id": "01M5FR79X580KVW463TBQ65B92",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "identified",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "We have identified an underlying issue with our cloud provider that is impacting service availability.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-02-25T15:04:40Z",
"id": "01M5FR79VFYCSXR70A99CNY4V7",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "identified",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "We are currently investigating an issue with website and API requests and are working to identify the root cause as quickly as possible. We will provide an update as soon as more information becomes available. \n\nTTS API request and Agents conversations are working. There may be issues related to API services that affect conversation initiation.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2026-02-25T14:36:16Z",
"id": "01M5FR79RMSDT6EF56P62VMXVH",
"incident_id": "01M5FR79RJB4X5ZFN89DE6HEVC",
"status": "investigating",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "Website Slowness and API Request Latency",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-02-25T19:45:52Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:26Z",
"id": "01M5FR7ASGJ840AK01TFPZTWWE",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been completely resolved, and the requests with the v3 model are being processed.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2026-01-20T11:35:49Z",
"id": "01M5FR7AVCFM2FHM5SBPQ98WEW",
"incident_id": "01M5FR7ASGJ840AK01TFPZTWWE",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We are currently investigating an issue causing request failures with the v3 model. This only affects the v3 model.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-01-20T11:04:23Z",
"id": "01M5FR7ASKV60NQXK97KH702N7",
"incident_id": "01M5FR7ASGJ840AK01TFPZTWWE",
"status": "investigating",
"updated_at": "2026-10-21T17:30:26Z"
}
],
"name": "Request failures with the V3 model",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-01-20T11:35:49Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"created_at": "2026-10-21T17:30:26Z",
"id": "01M5FR7AGSCS1YV8JJF54R6XN6",
"impact": "minor",
"incident_updates": [
{
"body": "Remediation measures have been fully rolled out, restoring failure rates to baseline. The root cause has been addressed, and the issue is now fully resolved.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-01-13T07:00:31Z",
"id": "01M5FR7AQFEHKA632BR6E2N74H",
"incident_id": "01M5FR7AGSCS1YV8JJF54R6XN6",
"status": "resolved",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "Remediation measures have rolled out and instances of failures have returned to baseline. We are continuing to investigate further measures that may be necessary to completely mitigate the core issue.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-01-10T07:51:12Z",
"id": "01M5FR7ANZ97172ESPT9BCYPMK",
"incident_id": "01M5FR7AGSCS1YV8JJF54R6XN6",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-01-10T06:17:52Z",
"id": "01M5FR7AMC7DEBVAQPH2HM8G9X",
"incident_id": "01M5FR7AGSCS1YV8JJF54R6XN6",
"status": "identified",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "We have identified the direct cause of the RAG failures, and are monitoring performance. At the moment, instances of call failures have returned to baseline. We are investigating further measures that may be necessary to completely mitigate the core issue.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-01-09T17:19:08Z",
"id": "01M5FR7AJT3A3394JY1246RFS7",
"incident_id": "01M5FR7AGSCS1YV8JJF54R6XN6",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2026-01-09T16:36:33Z",
"id": "01M5FR7AGWCJP40AERRVVF32W8",
"incident_id": "01M5FR7AGSCS1YV8JJF54R6XN6",
"status": "investigating",
"updated_at": "2026-10-21T17:30:26Z"
}
],
"name": "Increased Rate of LLM Failure Errors on Agent Platform Calls",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2026-01-13T07:00:31Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"created_at": "2026-10-21T17:30:26Z",
"id": "01M5FR7ACV2CH44EC74NBDHDNX",
"impact": "major",
"incident_updates": [
{
"body": "The issue with the Isolated Environments has been resolved after we released a fix.\n\nThe incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2025-10-31T07:07:32Z",
"id": "01M5FR7AGCHSYMAQT3NVTW4TA2",
"incident_id": "01M5FR7ACV2CH44EC74NBDHDNX",
"status": "resolved",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "We have released a fix, and the error rate is decreasing. We are monitoring the performance.",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2025-10-31T06:37:05Z",
"id": "01M5FR7AEYTRCC3V5RB710SP99",
"incident_id": "01M5FR7ACV2CH44EC74NBDHDNX",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"body": "We are investigating an issue with adding/missing voices in the EU and India Residency Environments. THe ",
"created_at": "2026-10-21T17:30:26Z",
"display_at": "2025-10-31T05:27:35Z",
"id": "01M5FR7ACYZ2RXPA9K9PB86DG7",
"incident_id": "01M5FR7ACV2CH44EC74NBDHDNX",
"status": "investigating",
"updated_at": "2026-10-21T17:30:26Z"
}
],
"name": "[Isolated environments] Issue with voices on EU and India Residency environments",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2025-10-31T07:07:32Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:26Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR79NGW4EEPJRZXD3F81MQ",
"impact": "none",
"incident_updates": [
{
"body": "We've now restored access to our customer support submission form and are monitoring the situation, though things seem to have slowed down.\n\nWe also see this was a widespread attack affecting multiple companies. Our ticketing system provider, Zendesk, also issued a warning about these attacks.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2025-10-15T18:05:45Z",
"id": "01M5FR79NP9GMAY6YFPNE8KQ8M",
"incident_id": "01M5FR79NGW4EEPJRZXD3F81MQ",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "Some of our support forms have been temporarily disabled due to misuse. We’re working to restore them safely as soon as possible. In the meantime, please reach out to our support team via email for assistance.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2025-10-15T02:01:35Z",
"id": "01M5FR79NJWA3BBBHQ245AWCJT",
"incident_id": "01M5FR79NGW4EEPJRZXD3F81MQ",
"status": "identified",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "Some support request forms may be unavailable",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2025-10-15T18:05:45Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:27Z",
"id": "01M5FR7B3YWQBJZP5K3EYJW1QQ",
"impact": "none",
"incident_updates": [
{
"body": "Marketing website is live again. Web app and API remain unaffected.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2025-09-03T18:44:11Z",
"id": "01M5FR7B46HRCKYS601XBP21A8",
"incident_id": "01M5FR7B3YWQBJZP5K3EYJW1QQ",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "The marketing website is live again. We are monitoring. The web app and API remain unaffected.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2025-09-03T18:15:41Z",
"id": "01M5FR7B430MD2MS06Q5895N10",
"incident_id": "01M5FR7B3YWQBJZP5K3EYJW1QQ",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"body": "We are having issues with our marketing website - our web app and API are unaffected.",
"created_at": "2026-10-21T17:30:27Z",
"display_at": "2025-09-03T17:39:54Z",
"id": "01M5FR7B403MKBEDNJYWYXMDH1",
"incident_id": "01M5FR7B3YWQBJZP5K3EYJW1QQ",
"status": "investigating",
"updated_at": "2026-10-21T17:30:27Z"
}
],
"name": "Marketing website",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2025-09-03T18:44:11Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:27Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR79P975RGRJ8NT8FWWXMQ",
"impact": "critical",
"incident_updates": [
{
"body": "Website should work now",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2025-04-08T13:39:52Z",
"id": "01M5FR79RAWPWHWYS5XW18CZC0",
"incident_id": "01M5FR79P975RGRJ8NT8FWWXMQ",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We are experiencing a temporary issue with website authentication rejecting all authentication tokens. We are working on a fix",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2025-04-08T13:00:22Z",
"id": "01M5FR79PB6CQQ5RE29C2K59DM",
"incident_id": "01M5FR79P975RGRJ8NT8FWWXMQ",
"status": "identified",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "Website authentication rejecting all frontend requests",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2025-04-08T13:39:52Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR7954FJ1QXSFT7YZKPRE2",
"impact": "minor",
"incident_updates": [
{
"body": "Incident Resolved",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2025-02-19T19:34:00Z",
"id": "01M5FR7957VD8E4STVNSBMFPG1",
"incident_id": "01M5FR7954FJ1QXSFT7YZKPRE2",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "Some TTS requests using our TurboV2 model are seeing an increase in latency.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2025-02-19T19:10:00Z",
"id": "01M5FR795ASG3KB4MT56SZFSWB",
"incident_id": "01M5FR7954FJ1QXSFT7YZKPRE2",
"status": "identified",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "Some TTS requests seeing increased latency",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2025-02-19T19:34:00Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"created_at": "2026-10-21T17:30:25Z",
"id": "01M5FR797CPZ917TD6JZQZ84G1",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2024-12-04T18:23:04Z",
"id": "01M5FR79APQWHW9MEP44RNZ17Y",
"incident_id": "01M5FR797CPZ917TD6JZQZ84G1",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2024-12-04T17:41:40Z",
"id": "01M5FR799AFY31002KJBTJW4MN",
"incident_id": "01M5FR797CPZ917TD6JZQZ84G1",
"status": "monitoring",
"updated_at": "2026-10-21T17:30:25Z"
},
{
"body": "We've identified an infrastructure issue which is causing elevated error rate for the Eleven Multilingual v2 model and are working on a solution.",
"created_at": "2026-10-21T17:30:25Z",
"display_at": "2024-12-04T16:56:29Z",
"id": "01M5FR797E2MSNXWXA2KJ4APV9",
"incident_id": "01M5FR797CPZ917TD6JZQZ84G1",
"status": "identified",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"name": "Elevated error rate for Eleven Multilingual v2 model",
"page_id": "01M52F9K83Y2RK5C9GK98EBYHB",
"resolved_at": "2024-12-04T18:23:04Z",
"status": "resolved",
"updated_at": "2026-10-21T17:30:25Z"
}
],
"page": {
"id": "01M52F9K83Y2RK5C9GK98EBYHB",
"name": "ElevenLabs",
"updated_at": "2026-11-11T03:03:51Z",
"url": "https://status.elevenlabs.io/"
}
}