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Skip to navigationSkip to main content Decagon Decagon is the conversational AI platform that transforms customer interactions with AI agents. Seamlessly build, manage, and scale AI agents with Agent Operating Procedures (AOPs). security@decagon.ai Privacy PolicyOpens in new tab Compliance SOC 2 Type II GDPR CCPA HIPAA EU AI ACT ISO 27001:2022 PCI DSS 4.0.1 Resources View all Policies Operations Security Policy Decagon - Information Security Overview_June 2026.pdf Compliance Decagon SOC 2 Type II Bridge Letter Decagon ISO 27001 Certificate PCI DSS 4.0.1 AOC Decagon SIG Lite - May 2026 View 1 more Pentesting Decagon Penetration Test Executive Summary Report Other resources Twilio Submission Decagon PCI Shared Responsibility Matrix Decagon SOC 2 Type II Report Oct 2026 Controls View all Infrastructure security Encryption key access restricted Unique account authentication enforced Production application access restricted View 13 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 9 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 29 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Subprocessors View all Google Cloud Platform • Cloud hosting provider US, EU Infrastructure Provider providing hosting services, storage and AI services OpenAI • Large Language Model and AI services US, EU Large language models and AI provider Amazon Web Services • Cloud provider US, EU Infrastructure Provider providing hosting services, storage and AI services Applied Compute, Inc • Model Inference Service US, EU Large Language Model Inference Service