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|Trust Center
Skedda
SkeddaOpens in new tab is a leading global workplace management platform. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace.
In today’s complex and regulated environment, our users entrust us to protect their data using industry-standard tools and practices. Our Trust Center gives an overview of the multi-layer, "defense in depth" efforts made by Skedda to meet these requirements.
[email protected]
Privacy Policy
Subprocessors
Microsoft Azure
•
Cloud provider
USA
Provides the hosting infrastructure for Skedda's primary application resources (web application firewalls, web application servers, database servers, content storage).
Cloudflare
•
Cloud monitoring
Global
Provides Domain Name Server (DNS), content-delivery and web-security services for Skedda
Google Workspace
•
Identity provider
USA
Provides email services for the domain skedda.com and serves website fonts.
Vanta
•
Security
USA
Skedda use Vanta for continuous security and compliance monitoring
Stripe
•
Finance and payments
USA
Provides billing- and subscription-management services (for venues that are subscribed to a paid Skedda plan).
Zapier
•
Customer support
USA
Skedda uses Zapier to connect the services of some of our other sub-processors in order to automate specific low-scale workflows. The customer-relevant workflows configured in Zapier relate to 1) notifying venue owners about important issues with their Skedda account (e.g. payment failures), 2) improving the communication, proposal, and onboarding process for new Skedda customers/leads, and 3) supporting maintenance tasks requested by venue owners (e.g. requests for updates to account settings).
ZoomInfo Technologies Inc
•
Data analytics
USA
Skedda uses ZoomInfo to gather publicly available data for companies and business individuals. Skedda also uses ZoomInfo to record, summarise, and provide analytics on meetings between sales representatives and prospective customers.
Webflow
•
Marketing
USA
Serves Skedda's static marketing pages
Userflow Inc
•
Customer support
USA
Provides in-app tours, setup/onboarding checklists, and similar resources designed to introduce new Skedda customers to the platform and guide them through the configuration of their accounts.
aircall
•
Sales
USA
Skedda's sales team uses AirCall to make, receive, and record on-demand telephone calls with customers. Customers are informed at the beginning of the call that the call may be recorded.
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All subprocessors
Microsoft Azure
Provides the hosting infrastructure for Skedda's primary application resources (web application firewalls, web application servers, database servers, content storage).
Cloud provider
USA
azure.microsoft.com
Cloudflare
Provides Domain Name Server (DNS), content-delivery and web-security services for Skedda
Cloud monitoring
Global
cloudflare.com/
Google Workspace
Provides email services for the domain skedda.com and serves website fonts.
Identity provider
USA
admin.google.com
Vanta
Skedda use Vanta for continuous security and compliance monitoring
Security
USA
vanta.com
Stripe
Provides billing- and subscription-management services (for venues that are subscribed to a paid Skedda plan).
Finance and payments
USA
https://stripe.com/
Zapier
Skedda uses Zapier to connect the services of some of our other sub-processors in order to automate specific low-scale workflows. The customer-relevant workflows configured in Zapier relate to 1) notifying venue owners about important issues with their Skedda account (e.g. payment failures), 2) improving the communication, proposal, and onboarding process for new Skedda customers/leads, and 3) supporting maintenance tasks requested by venue owners (e.g. requests for updates to account settings).
Customer support
USA
https://zapier.com/
ZoomInfo Technologies Inc
Skedda uses ZoomInfo to gather publicly available data for companies and business individuals. Skedda also uses ZoomInfo to record, summarise, and provide analytics on meetings between sales representatives and prospective customers.
Data analytics
USA
https://www.zoominfo.com/
Webflow
Serves Skedda's static marketing pages
Marketing
USA
https://webflow.com/
Userflow Inc
Provides in-app tours, setup/onboarding checklists, and similar resources designed to introduce new Skedda customers to the platform and guide them through the configuration of their accounts.
Customer support
USA
https://www.userflow.com/
aircall
Skedda's sales team uses AirCall to make, receive, and record on-demand telephone calls with customers. Customers are informed at the beginning of the call that the call may be recorded.
Sales
USA
https://aircall.io/
Claap SAS
AI transcript summary of Sales calls
Sales
France
https://www.claap.io/
Clock Work Studio Pty Ltd
("GoVisually" product) - Only when designing custom graphical floor plans and maps for customers, Skedda may in some cases invite venue owners only to review and make design adjustments to their drafted maps using the GoVisually tool.
Other
Australia
Get Emails Inc - RB2B
Skedda uses RB2B to help understand and engage leads when they visit the Skedda marketing-pages
Marketing
USA
https://rb2b.com/
Heap Inc
Heap is a web analytics and behavioral/event tracking tool. Skedda uses Heap to better understand user behavior on marketing pages (www.skedda.com) and what actions lead to conversions or higher engagement.
Marketing
USA
https://www.heap.io/
Mailgun
Transactional email service provider
Other
USA
https://www.mailgun.com/
PandaDoc, Inc
For certain types of prospective customers who are considering the use of our services, Skedda uses PandaDoc to generate and send proposal documents.
Document management
USA
https://www.pandadoc.com/
Loom, Inc
Skedda uses Loom internally and externally for recording videos to share with colleagues, prospective customers, and customers.
Collaboration
USA
https://loom.com/
HubSpot
Skedda uses HubSpot as its operational CRM platform for sales and marketing activities, including sending emails to existing and prospective customers regarding product updates and offers.
Marketing
USA
https://hubspot.com
Intercom
Provides customer support and customer-messaging services for venue system users via in-app, email, and social media channels.
Customer support
USA
app.intercom.com
Paperform
Used only by Skedda's customer teams to help collect the required information for the sales and onboarding process (for Skedda leads and other prospective Skedda customers - venue System admins and Owners).
Customer support
Australia
https://paperform.co/
Productboard, Inc.
Skedda uses Productboard internally for managing individual votes for specific features (as shared with Skedda via unsolicited messages through support channels) and subsequently notifying the relevant individuals when the feature is available.
Product and design
USA
https://www.productboard.com/
RevenueHero Inc
Meeting/demo-scheduling functionality to be used on Skedda's Book a Demo page on Skedda's website
Sales
USA
https://www.revenuehero.io/
Sequel.io
This platform is used for our webinars, which collects webinar registrant information, which gets passed to Hubspot
Marketing
USA
Sequel.io
Localize
Localization tool for translation of Skedda's web application and related resources (e.g. emails) from English into various other languages. Used only if the selected interface language is non-English.
Data storage and processing
USA
https://localizejs.com
Trello
Used only by the Skedda sales team to help manage the sales process with Skedda leads and other prospective Skedda customers (venue System admins and Owners).
Collaboration
USA
trello.com
HotJar
Hotjar provides a suite of user behavior analytics and feedback tools that help Skedda understand how visitors interact with our marketing and sign up pages
Marketing
USA
https://www.hotjar.com/
commonroom.io
Used for lead-engagement in Skedda's sales process
Sales
USA
commonroom.io
G2.com, Inc.
Advertising and lead-conversion
Marketing
USA
https://www.g2.com/
OpenAI (ChatGPT)
Skedda will use OpenAI tools internally to automate operational workflows, provide summarization and analysis (e.g. phone calls, support tickets, internal data sets), and assist with content creation (e.g., documentation, communications). When used internally, the personal data involved will primarily relate to Skedda customer “owner” or “administrator” roles (e.g., names, organization details) and will be limited to that which is relevant to the task at hand, but may occasionally process personal data in data analysis use cases.
Other
Global
https://chatgpt.com/
Amplitude
Skedda uses Amplitude to collect and analyze data on how users interact with the platform. This includes monitoring usage patterns, feature adoption, and user navigation flows to support experimentation and enhance the overall user experience. These insights inform product development and operational decision-making, and all analytics are conducted in accordance with Skedda’s internal data governance framework and data protection requirements.
Data analytics
USA
https://amplitude.com/
Unwrap.AI
Skedda will use Unwrap’s technology to organize customer feedback at scale and help us prioritize future enhancement to our capabilities. Unwrap will have access to meeting notes and call transcripts in Hubspot along with any support conversations in Intercom in order to identify customer needs. The personal data involved will primarily relate to Skedda customer “owner”, “administrator”, and “billing contact” roles.
Data analytics
Global
https://www.unwrap.ai
Anthropic
Skedda will use Anthropic tools internally to automate operational workflows, provide summarization and analysis (e.g. phone calls, support tickets, internal data sets, production logs), and assist with content creation (e.g., documentation, communications). When used internally, the personal data involved will primarily relate to Skedda customer “owner” or “administrator” roles (e.g. names, organization details) and will be limited to that which is relevant to the task at hand, but may occasionally process personal data in certain analysis use cases.
anthropic.com