Third Party Index

Skedda

skedda.com

Subprocessors

32 third parties. CSV · Atom

NamePurposeLocationListed since
aircall Sales; Skedda's sales team uses AirCall to make, receive, and record on-demand telephone calls with customers. Customers are informed at the beginning of the call that the call may be recorded.USA
Amplitude Data analytics; Skedda uses Amplitude to collect and analyze data on how users interact with the platform. This includes monitoring usage patterns, feature adoption, and user navigation flows to support experimentation and enhance the overall user experience. These insights inform product development and operational decision-making, and all analytics are conducted in accordance with Skedda’s internal data governance framework and data protection requirements.USA
Anthropic AI
Claap SAS AI transcript summary of Sales calls; SalesFrance
Clock Work Studio Pty Ltd ("GoVisually" product) - Only when designing custom graphical floor plans and maps for customers, Skedda may in some cases invite venue owners only to review and make design adjustments to their drafted maps using the GoVisually tool.; OtherAustralia
Cloudflare Cloud monitoring; Provides Domain Name Server (DNS), content-delivery and web-security services for SkeddaGlobal
commonroom.io Sales; Used for lead-engagement in Skedda's sales processUSA
G2.com, Inc. Advertising and lead-conversion; MarketingUSA
Get Emails Inc - RB2B Marketing; Skedda uses RB2B to help understand and engage leads when they visit the Skedda marketing-pagesUSA
Google Workspace Identity provider; Provides email services for the domain skedda.com and serves website fonts.USA
Heap Inc Heap is a web analytics and behavioral/event tracking tool. Skedda uses Heap to better understand user behavior on marketing pages (www.skedda.com) and what actions lead to conversions or higher engagement.; MarketingUSA
HotJar Hotjar provides a suite of user behavior analytics and feedback tools that help Skedda understand how visitors interact with our marketing and sign up pages; MarketingUSA
HubSpot Marketing; Skedda uses HubSpot as its operational CRM platform for sales and marketing activities, including sending emails to existing and prospective customers regarding product updates and offers.USA
Intercom Customer support; Provides customer support and customer-messaging services for venue system users via in-app, email, and social media channels.USA
Localize Data storage and processing; Localization tool for translation of Skedda's web application and related resources (e.g. emails) from English into various other languages. Used only if the selected interface language is non-English.USA
Loom, Inc Collaboration; Skedda uses Loom internally and externally for recording videos to share with colleagues, prospective customers, and customers.USA
Mailgun Other; Transactional email service providerUSA
Microsoft Azure Cloud provider; Provides the hosting infrastructure for Skedda's primary application resources (web application firewalls, web application servers, database servers, content storage).USA
OpenAI (ChatGPT) AIOther; Skedda will use OpenAI tools internally to automate operational workflows, provide summarization and analysis (e.g. phone calls, support tickets, internal data sets), and assist with content creation (e.g., documentation, communications). When used internally, the personal data involved will primarily relate to Skedda customer “owner” or “administrator” roles (e.g., names, organization details) and will be limited to that which is relevant to the task at hand, but may occasionally process personal data in data analysis use cases.Global
PandaDoc, Inc Document management; For certain types of prospective customers who are considering the use of our services, Skedda uses PandaDoc to generate and send proposal documents.USA
Paperform Customer support; Used only by Skedda's customer teams to help collect the required information for the sales and onboarding process (for Skedda leads and other prospective Skedda customers - venue System admins and Owners).Australia
Productboard, Inc. Product and design; Skedda uses Productboard internally for managing individual votes for specific features (as shared with Skedda via unsolicited messages through support channels) and subsequently notifying the relevant individuals when the feature is available.USA
RevenueHero Inc Meeting/demo-scheduling functionality to be used on Skedda's Book a Demo page on Skedda's website; SalesUSA
Sequel.io Marketing; This platform is used for our webinars, which collects webinar registrant information, which gets passed to HubspotUSA
Stripe Finance and payments; Provides billing- and subscription-management services (for venues that are subscribed to a paid Skedda plan).USA
Trello Collaboration; Used only by the Skedda sales team to help manage the sales process with Skedda leads and other prospective Skedda customers (venue System admins and Owners).USA
Unwrap.AI Data analytics; Skedda will use Unwrap’s technology to organize customer feedback at scale and help us prioritize future enhancement to our capabilities. Unwrap will have access to meeting notes and call transcripts in Hubspot along with any support conversations in Intercom in order to identify customer needs. The personal data involved will primarily relate to Skedda customer “owner”, “administrator”, and “billing contact” roles.Global
Userflow Inc Customer support; Provides in-app tours, setup/onboarding checklists, and similar resources designed to introduce new Skedda customers to the platform and guide them through the configuration of their accounts.USA
Vanta Security; Skedda use Vanta for continuous security and compliance monitoringUSA
Webflow Marketing; Serves Skedda's static marketing pagesUSA
Zapier Customer support; Skedda uses Zapier to connect the services of some of our other sub-processors in order to automate specific low-scale workflows. The customer-relevant workflows configured in Zapier relate to 1) notifying venue owners about important issues with their Skedda account (e.g. payment failures), 2) improving the communication, proposal, and onboarding process for new Skedda customers/leads, and 3) supporting maintenance tasks requested by venue owners (e.g. requests for updates to account settings).USA
ZoomInfo Technologies Inc Data analytics; Skedda uses ZoomInfo to gather publicly available data for companies and business individuals. Skedda also uses ZoomInfo to record, summarise, and provide analytics on meetings between sales representatives and prospective customers.USA

Compliance

Says it complies with

Certifications as Skedda's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Problems with transactional email delivery to Microsoft consumer inboxes (e.g. hotmail, outlook, live).minor24 h 25 min
Elevated errors on Skedda's marketing pages (www.skedda.com)no impact stated1 h 20 min
Elevated Web App Errorsminor8 h 25 min
Elevated Web App Errorsminor14 h 58 min
Marketing pages outage (www.skedda.com)no impact stated15 h 9 min
Elevated Web App Errorsminor21 h 33 min

Incidents per month

0 2 4 Nov 2025: 1 incident (1 minor) · typical time to resolve 8 h 25 min Dec 2025: 1 incident (1 no impact stated) · typical time to resolve 1 h 20 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 minor) · typical time to resolve 24 h 25 min Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

As Skedda's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Skedda's site

Skedda transparency rating

It updates with the rating.

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