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Skip to main content Absorb Help Center Frequently Asked Questions (FAQs) Data Protection Table of Contents Absorb Sub-Processors Absorb Sub-Processors Core LMS Sub-Processors Reporting Functionality Create Sub-Processors Together Sub-Processors Absorb Affiliates We have updated this sub-processor list as of the 17th of September 2026. Changes include updates to sub-processors used for the delivery of the Together Services and is only applicable to those who have purchased or are using the Together Services. For a complete list of changes, please contact the Absorb Privacy Officer at privacy@absorblms.com or your Absorb Account Manager. Absorb Software, Inc. and its Affiliates as identified below (“Absorb”) use certain sub-processors to assist in providing the Absorb LMS Services as described in the Terms and Conditions and the Data Processing Addendum (“DPA”, which is available here), as applicable. Defined terms used herein shall have the same meaning as defined in the Terms and Conditions and the DPA. A sub-processor is a third-party data processor engaged by Absorb who has or potentially will have access to or process Client Personal Data. Absorb engages different types of sub-processors to perform various functions as explained in the table below. Some sub-processors apply to the Core Absorb LMS functionality, while others only apply to add-on Services that a Client may choose to deploy as part of the Services. Absorb undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Client Personal Data. Below is a list of sub-processors used by Absorb to support the delivery of the Services as outlined in the Terms and Conditions. Pursuant to the DPA, a Client may object in writing to the processing of its Personal Data by a new sub-processor, within the timeframe stated in the DPA, after updating of this list and shall describe its legitimate reasons for the objection. If Client does not object during the stated timeframe, the new sub-processor(s) shall be deemed accepted. Core LMS Sub-Processors Sub-Processor Services/Purposes Entity Country AWS Absorb uses AWS to host its LMS. Processing includes LMS data and LMS generated data. Cloud infrastructure hosting the LMS; managed AI inference to power certain LMS AI Features that may process personal data in prompts and outputs; Amazon SES for LMS email delivery; compute services used to run scheduled data-processing jobs that transmit customer data to Snowflake for analytics and reporting. Processing may include LMS user data, including PII in AI inputs/outputs and email recipient data. AWS Privacy Policy can be viewed here. As per client selected hosting regions ChurnZero Absorb uses ChurnZero as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. Data processed may include LMS administrator contact and business details and LMS details related to business insights. The ChrunZero Privacy Policy can be viewed here. United States Foxy.IO Absorb uses Foxy.IO to handle all E-Commerce transactions within the Absorb shopping cart. Data processed includes LMS user and course details, and E-Commerce transaction details. Foxy.IO Privacy Policy can be found here. United States Gong Absorb uses Gong.io to record calls, emails and demos with current customers for the purpose of sales enablement and relationship management. Data processed may include contact and business details and LMS details related to business insights. Gongs Privacy Policy, can be viewed here United States Microsoft (Power BI, Azure, Office 365 including Teams) Absorb uses Azure to host mobile codes and Artificial intelligence functionality. Absorb uses Office 365 including Teams for productivity, meetings, and collaboration. Data processed may include contact and business details, meeting and LMS details related to business insights including Teams meeting recordings. For Microsoft Privacy Policy, see here. United States New Relic Absorb uses New Relic for application performance management and log management. Data processed may include user and LMS activity and generated LMS details. For New Relic General Privacy Notices, see here. United States Okta Inc. Absorb uses Okta Customer Identity Cloud to enable single sign-on (SSO) for access to the following support platforms: The Absorb Knowledgebase; Absorb Academy and The Absorb Ideas Portal. Okta privacy policy can be accessed here. United States Pendo Absorb uses Pendo for its in-app product analytics, in-app guidance, and user feedback platform. Pendo Privacy Policy can be viewed here. United States Salesforce.com Absorb uses Salesforce.com to manage its relationship with clients and prospects. Data processed may include contact and business details and LMS details related to business insights. Salesfoce.com Privacy Statement can be found here. United States Sumo Logic Absorb uses Sumologic to manage logs including security logs. Data processed may include user and LMS activity and generated LMS details. Sumo Logic Privacy Statement can be viewed here. United States Zendesk Absorb uses Zendesk as its support ticketing system for customer services. Data processed will include user customer contact details and data shared by client contacts for support purposes. Zendesk Privacy Policy can be viewed here. United States Zuora Absorb uses Zuora to manage the billing of our clients. Processing data is limited and may include client contact details for billing purposes. Zuora Privacy Statement can be viewed here. United States Zoom Absorb uses Zoom for video conferencing. Data processed may include contact and business details, meeting and LMS details related to business insights may be included in Zoom meeting recordings. Zoom Privacy Policy can be found here. United States Workato Absorb’s use of Workato is for custom integration as a platform purchased services. Data processed may include client user HCM data and course meta data as provided by the client. Workato Privacy policy can be viewed here. United States Reporting Functionality Sub-Processor Services/Purposes Entity Country Sisense Absorb uses Sisense for analytics, business intelligence and reporting, which is a paid add-on service offered to clients. Data processed may include LMS data and LMS generated data. Sisense Privacy Policy can be found here. As per client selected hosting regions Snowflake Absorb uses Snowflake for data warehouse for the delivery of the services related to analytics and reporting based on purchase. Data processed may include LMS data and LMS generated data. Snowflake Privacy Notice can be found here. As per client selected hosting regions Create Sub-Processors Sub-Processor Services/Purposes Entity Country AWS Absorb Create uses AWS to host Course content supporting its solution. AWS Privacy Policy can be viewed here. United States Chargebee Absorb Create uses Chargebee to manage the billing of our clients. Data processed included client contact and billing details. For Chargebee Privacy Statement, see here. India, Netherlands, Australia Filestack Absorb Create uses Filestack to process uploaded files from our clients. For Filestack Privacy Statement, see here. United States Mongo Atlas Absorb Create uses Mongo Atlas to host Absorb Create data. Data processed will include both client Mongo Atlas privacy statement can be found here. United States Galaxy Hosting Absorb Create uses Galaxy hosting to host Absorb Create application. Galaxy Hosting privacy statement can be found here. United States Together Sub-Processors Sub-Processor Services/Purpose Entity Country AWS Together uses AWS to host its services and process data on its behalf. AS per client selected hosting regions Mailgun Technologies, Inc Transactional email server Mailgun's Privacy Policy can be viewed here. United States Functional Software, Inc. d/b/a Sentry Product analytics Sentry's Privacy Policy can be viewed here. United States Amplitude, Inc Product analytics Amplitude's Privacy Policy can be viewed here. United States Hotjar Ltd Product analytics Hotjar's Privacy Policy can be viewed here. EU Userflow In-app user onboarding and product adopting platform that delivers interactive product tours and feature walkthroughs. Userflow's Privacy Policy can be viewed here. United States Localize Translation services. Localize's Privacy Policy can be viewed here. United States Intercom, Inc. Leveraging Fin.ai to enable automated customer service resolution, improve response accuracy and speed, analyze support trends, and optimize customer support. Intercom, Inc. Privacy Policy can be viewed here. United States Omni Analytics Used to provide in-app reporting functionality for customers. Omni Analytics Privacy Policy can be viewed here. United States Absorb Affiliates Affiliate Names Services/Purposes Entity Country Absorb Software Inc Support, Services, and Account Management to the clients as applicable. Canada Absorb Software North America, LLC Support, Services, and Account Management to the clients as applicable. United States Prometheus Development LLC Support, Services, and Account Management to the clients as applicable. United States Absorb Technology Limited Support, Services, and Account Management to the clients as applicable. Ireland Absorb Software UK Ltd Support, Services, and Account Management to the clients as applicable. United Kingdom Absorb Software Australia Pty Ltd. Support, Services, and Account Management to the clients as applicable. Australia Absorb Software Poland Sp. z o. o Support, Services, and Account Management to the clients as applicable. Poland Together (US) Inc. Support, Services, and Account Management to the clients as applicable. United States Together Software Inc. Support, Services, and Account Management to the clients as applicable. Canada For questions or concerns with identified sub-processors, please contact Absorb Privacy Officer by emailing privacy@absorblms.com. Josh Perry 4 months ago We have updated our sub-processor list to include Localize for Together. Please review the updated list above. 0 Carmelo Rubio 1 month ago We have updated our sub-processor list as of the 17th of September, 2026 to include Intercom, Inc and remove sub-processors that are no longer in use. Please review the updated list above. 0 Josh Perry 25 days ago This article has been updated to point correctly at the absorbai website for GDPR compliance information. 0 Josh Perry 11 days ago This article has been updated to add Omni Analytics to the Together sub-processors list. 0 Josh Perry 8 days ago This article has been updated to correct the Galaxy Hosting privacy policy link. 0 Article is closed for comments. Related articles Getting Started with the Absorb Integration API How To Contact Absorb Support Department Creation & Management Accessibility User Login Best Practices