Absorb Software

absorbai.com

Absorb Software declares 32 subprocessors, plus 5 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Microsoft and Salesforce. No published changes since we first read it on Nov 7, 2026. 3 tracked vendors name Absorb Software as a subprocessor, including ChurnZero, Digital Realty and Veeva Systems.

Subprocessors CSV of Absorb Software's subprocessors · Atom feed of Absorb Software's subprocessors DORA draft CSV of Absorb Software's subprocessors as declared by Absorb Software what's this? · 

32 third parties, 5 affiliates.

NamePurposeLocationListed since
Absorb Technology Limited Support, Services, and Account Management to the clients as applicable.Entity Country: Ireland; Entity Country: Support, Services, and Account Management to the clients as applicable.
Amplitude, Inc Amplitude's Privacy Policy can be viewed here.; Product analyticsUnited States
AWS
AWS Privacy Policy can be viewed here.; Absorb Create uses AWS to host Course content supporting its solution.; Absorb uses AWS to host its LMS. Processing includes LMS data and LMS generated data. Cloud infrastructure hosting the LMS; managed AI inference to power certain LMS AI Features that may process personal data in prompts and outputs; Amazon SES for LMS email delivery; compute services used to run scheduled data-processing jobs that transmit customer data to Snowflake for analytics and reporting. Processing may include LMS user data, including PII in AI inputs/outputs and email recipient data.; Together uses AWS to host its services and process data on its behalf.
AS per client selected hosting regions; As per client selected hosting regions; United States
Chargebee Absorb Create uses Chargebee to manage the billing of our clients. Data processed included client contact and billing details.; For Chargebee Privacy Statement, see here.India; Netherlands; Australia
ChurnZero
Absorb uses ChurnZero as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. Data processed may include LMS administrator contact and business details and LMS details related to business insights.; The ChrunZero Privacy Policy can be viewed here.
United States
Filestack Absorb Create uses Filestack to process uploaded files from our clients.; For Filestack Privacy Statement, see here.United States
Foxy.IO
Absorb uses Foxy.IO to handle all E-Commerce transactions within the Absorb shopping cart. Data processed includes LMS user and course details, and E-Commerce transaction details.; Foxy.IO Privacy Policy can be found here.
United States
Functional Software, Inc. d/b/a Sentry Product analytics; Sentry's Privacy Policy can be viewed here.United States
Galaxy Hosting Absorb Create uses Galaxy hosting to host Absorb Create application.; Galaxy Hosting privacy statement can be found here.United States
Gong
Absorb uses Gong.io to record calls, emails and demos with current customers for the purpose of sales enablement and relationship management. Data processed may include contact and business details and LMS details related to business insights.; Gongs Privacy Policy, can be viewed here
United States
Hotjar Ltd Hotjar's Privacy Policy can be viewed here.; Product analyticsEU
Intercom, Inc.
Intercom, Inc. Privacy Policy can be viewed here.; Leveraging Fin.ai to enable automated customer service resolution, improve response accuracy and speed, analyze support trends, and optimize customer support.
United States
Localize Localize's Privacy Policy can be viewed here.; Translation services.United States
Mailgun Technologies, Inc Mailgun's Privacy Policy can be viewed here.; Transactional email serverUnited States
Microsoft (Power BI, Azure, Office 365 including Teams)
Absorb uses Azure to host mobile codes and Artificial intelligence functionality. Absorb uses Office 365 including Teams for productivity, meetings, and collaboration. Data processed may include contact and business details, meeting and LMS details related to business insights including Teams meeting recordings.; For Microsoft Privacy Policy, see here.
United States
Mongo Atlas Absorb Create uses Mongo Atlas to host Absorb Create data. Data processed will include both client; Mongo Atlas privacy statement can be found here.United States
New Relic
Absorb uses New Relic for application performance management and log management. Data processed may include user and LMS activity and generated LMS details.; For New Relic General Privacy Notices, see here.
United States
Okta Inc.
Absorb uses Okta Customer Identity Cloud to enable single sign-on (SSO) for access to the following support platforms: The Absorb Knowledgebase; Absorb Academy and The Absorb Ideas Portal.; Okta privacy policy can be accessed here.
United States
Omni Analytics Omni Analytics Privacy Policy can be viewed here.; Used to provide in-app reporting functionality for customers.United States
Pendo Absorb uses Pendo for its in-app product analytics, in-app guidance, and user feedback platform.; Pendo Privacy Policy can be viewed here.United States
Prometheus Development LLC Support, Services, and Account Management to the clients as applicable.Entity Country: Support, Services, and Account Management to the clients as applicable.; Entity Country: United States
Salesforce.com
Absorb uses Salesforce.com to manage its relationship with clients and prospects. Data processed may include contact and business details and LMS details related to business insights.; Salesfoce.com Privacy Statement can be found here.
United States
Sisense
Absorb uses Sisense for analytics, business intelligence and reporting, which is a paid add-on service offered to clients. Data processed may include LMS data and LMS generated data.; Sisense Privacy Policy can be found here.
As per client selected hosting regions
Snowflake
Absorb uses Snowflake for data warehouse for the delivery of the services related to analytics and reporting based on purchase. Data processed may include LMS data and LMS generated data.; Snowflake Privacy Notice can be found here.
As per client selected hosting regions
Sumo Logic
Absorb uses Sumologic to manage logs including security logs. Data processed may include user and LMS activity and generated LMS details.; Sumo Logic Privacy Statement can be viewed here.
United States
Together (US) Inc. Support, Services, and Account Management to the clients as applicable.Entity Country: Support, Services, and Account Management to the clients as applicable.; Entity Country: United States
Together Software Inc. Support, Services, and Account Management to the clients as applicable.Entity Country: Canada; Entity Country: Support, Services, and Account Management to the clients as applicable.
Userflow In-app user onboarding and product adopting platform that delivers interactive product tours and feature walkthroughs.; Userflow's Privacy Policy can be viewed here.United States
Workato
Absorb’s use of Workato is for custom integration as a platform purchased services. Data processed may include client user HCM data and course meta data as provided by the client.; Workato Privacy policy can be viewed here.
United States
Zendesk
Absorb uses Zendesk as its support ticketing system for customer services. Data processed will include user customer contact details and data shared by client contacts for support purposes.; Zendesk Privacy Policy can be viewed here.
United States
Zoom
Absorb uses Zoom for video conferencing. Data processed may include contact and business details, meeting and LMS details related to business insights may be included in Zoom meeting recordings.; Zoom Privacy Policy can be found here.
United States
Zuora
Absorb uses Zuora to manage the billing of our clients. Processing data is limited and may include client contact details for billing purposes.; Zuora Privacy Statement can be viewed here.
United States
Absorb Software affiliates (5)
NamePurposeLocationListed since
Absorb Software Inc Support, Services, and Account Management to the clients as applicable.Entity Country: Canada; Entity Country: Support, Services, and Account Management to the clients as applicable.
Absorb Software Australia Pty Ltd. Support, Services, and Account Management to the clients as applicable.Entity Country: Australia; Entity Country: Support, Services, and Account Management to the clients as applicable.
Absorb Software North America, LLC Support, Services, and Account Management to the clients as applicable.Entity Country: Support, Services, and Account Management to the clients as applicable.; Entity Country: United States
Absorb Software Poland Sp. z o. o Support, Services, and Account Management to the clients as applicable.Entity Country: Poland; Entity Country: Support, Services, and Account Management to the clients as applicable.
Absorb Software UK Ltd Support, Services, and Account Management to the clients as applicable.Entity Country: Support, Services, and Account Management to the clients as applicable.; Entity Country: United Kingdom

Web TechnologiesCSV of Absorb Software's web technologies · Atom feed of Absorb Software's web technologies

Absorb Software's homepage made 154 requests to 15 domains, and 7 services controlled by another company.

Advertising (2): Google Cloud, Capterra Inc.Analytics (2): Hotjar, ZoomInfoMarketing automation (1): AdobeA/B Testing (1): WebflowCDN (1): Cloudflare

7 third parties by category: Advertising 2Analytics 2Marketing automation 1A/B Testing 1CDN 1

Third parties 7 · 134 requests
Webflow Intellimize Webflow 1.6.0 jQuery 3.5.1 58% of the page's requests 89
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 16% of the page's requests 25
Hotjarsubprocessor Hotjar 5% of the page's requests 7
ZoomInfo Zoominfo 4% of the page's requests 6
Adobe Marketo 2% of the page's requests 3
Capterra Inc. Capterra 2% of the page's requests 3
Cloudflare cdnjs <1% of the page's requests 1
First party 1 · 20 requests
Absorb Software Amazon CloudFront Amazon Web Services Cloudflare Contentsquare HSTS HTTP/3 Open Graph Priority Hints Qualified Webpack web-vitals 13% of the page's requests 20

5 tracked companies loaded by the homepage are not in Absorb Software's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (3)CSV of the companies listing Absorb Software · Atom feed of the companies listing Absorb Software

3 companies
  • ChurnZero churnzero.com Learning Management System
  • Digital Realty digitalrealty.com Learning management system
  • Veeva Systems veeva.com Learning management system and online training for CDMS end-users

Incidents reported by Absorb Software's subprocessorsCSV of incidents reported by vendors Absorb Software lists · Atom feed of incidents reported by vendors Absorb Software lists

78 reported incidents in the last 30 days, by 14 of the vendors Absorb Software lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Absorb Software was involved.

DateCompanyIncidentImpactLasted
SentryUS issues feed throwing intermittent errors minor51 min
SentryAccount emails not being delivered major42 min
SentryEU region replay ingestion latency minor48 min
ZoomService Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region. minor2 h 35 min
UserflowDegraded Performance for AdoptionAgent due to impacted Third Party System minor38 min
Sumo LogicProblem with Cloud SIEM Processing in North America 2 (US2) minor22 min
ZoomService Degradation Affecting a subset of users with ZVA and ZoomMate no impact stated1 min
Sumo LogicProblem with Cloud SIEM Processing in North America 2 (US2) minor2 h 44 min
ZoomService Degradation Affecting Zoom Inbound SMS Service in the AU region minor1 h
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
IntercomElevated errors and latencies in the European hosting region. major49 min
ZoomService Degradation Affecting Zoom Mail, Calendar and Scheduler. minor1 h 37 min
AmplitudeSession Replay capturing more sessions than configured minor28 min
AmplitudeDelayed S3 export minor1 h 49 min
WorkatoAPI Platform Performance Degradation minor2 h 27 min
Sumo LogicProblem with Cloud SIEM APIs in North America 2 (US2) major38 min
SentryIngestion delays across all data minor1 h 10 min
PendoDegradation of Account and Visitor Reports critical1 h 11 min
New RelicData and Alerts Irregularities for US Region no impact stated—
ZoomService Degradation Affecting Outbound MMS Services in the US region minor7 h 51 min
SentryDelays in spans and transactions processing major1 h 45 min
SentrySentry.io dashboard and API is down critical1 h 32 min
SentrySentry dashboard is down critical4 h 21 min
New RelicData Irregularities in US Region major22 min

And 53 more. All of them: CSV · Who is around them.

ChangesCSV of Absorb Software's changes · Atom feed of Absorb Software's changes

See the list as we read it on any date: Time machine

None since tracking began.

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Absorb Software transparency rating

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