Snapshot 255555

Document
Registry listing
URL
https://status.uipath.com/index.json
Fetched
HTTP status
200
Content type
application/json; charset=utf-8
Fetch mode
api
Size
105454 bytes
SHA-256 (raw)
e8a08d3500d93784a5ff6edd6e7eb10641393920d1ddf1694e9409c7041ec4ab
SHA-256 (normalized text)
f30461077f057a31b2bb4bf8a1c5ad46be07ffb328ae562691c9020e0003b4fd

Raw (normalized text)

Scripts and page chrome removed; this is what change detection compares.

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          "body": "We will be updating the IP addresses used by Automation Cloud in the Australia region on Nov 12, 2026 from 10:00 AM to 1:00 PM UTC, as part of an infrastructure update.\nThese IP ranges were shared in our previous notifications, which asked customers to allow them by September 16, 2026. The ranges are listed in \u003ca href=\"https://docs.uipath.com/automation-cloud/automation-cloud/latest/admin-guide/configuring-the-firewall-for-cloud\"\u003eConfiguring the firewall for Automation Cloud\u003c/a\u003e.\nAction required:\nIf you have already allowed these IP ranges, no action is needed. Otherwise, please add them to your firewall configuration before the maintenance window to avoid disruptions.\nExpected impact:\nSome requests may experience brief, intermittent failures during the maintenance window.\nContact our support team if you need assistance.",
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          "body": "We will be updating the IP addresses used by Automation Cloud in the Europe region on Nov 19, 2026 from 10:00 AM to 1:00 PM UTC, as part of an infrastructure update.\nThese IP ranges were shared in our previous notifications, which asked customers to allow them by September 16, 2026. The ranges are listed in \u003ca href=\"https://docs.uipath.com/automation-cloud/automation-cloud/latest/admin-guide/configuring-the-firewall-for-cloud\"\u003eConfiguring the firewall for Automation Cloud\u003c/a\u003e.\nAction required:\nIf you have already allowed these IP ranges, no action is needed. Otherwise, please add them to your firewall configuration before the maintenance window to avoid disruptions.\nExpected impact:\nSome requests may experience brief, intermittent failures during the maintenance window.\nContact our support team if you need assistance.",
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          "name": "Orchestrator",
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          "description": "Action Center in Japan",
          "group_id": "q9rqbbwgxqfz",
          "id": "zzb0pmw7ycqp",
          "name": "Action Center",
          "page_id": "rtthtlr99830",
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          "group_id": "q9rqbbwgxqfz",
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            {
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          "body": "We will be updating the IP addresses used by Automation Cloud in the Japan region on Nov 24, 2026 from 10:00 AM to 1:00 PM UTC, as part of an infrastructure update.\nThese IP ranges were shared in our previous notifications, which asked customers to allow them by September 16, 2026. The ranges are listed in \u003ca href=\"https://docs.uipath.com/automation-cloud/automation-cloud/latest/admin-guide/configuring-the-firewall-for-cloud\"\u003eConfiguring the firewall for Automation Cloud\u003c/a\u003e.\nAction required:\nIf you have already allowed these IP ranges, no action is needed. Otherwise, please add them to your firewall configuration before the maintenance window to avoid disruptions.\nExpected impact:\nSome requests may experience brief, intermittent failures during the maintenance window.\nContact our support team if you need assistance.",
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          "description": "Document Understanding in Canada",
          "group_id": "3w1cgj3h4gyt",
          "id": "mwyq71qp147r",
          "name": "Document Understanding",
          "page_id": "rtthtlr99830",
          "position": 12,
          "showcase": true,
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      "id": "1l8g7c50sdg8",
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        {
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            {
              "code": "xq9cgtr2j1lx",
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            },
            {
              "code": "h3lgy01wdmkp",
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              "old_status": "under_maintenance"
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            {
              "code": "mwyq71qp147r",
              "name": "Canada - Document Understanding",
              "new_status": "operational",
              "old_status": "under_maintenance"
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          ],
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-11-11T13:00:09.034Z",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-11-11T13:00:09.034Z",
          "id": "ztz5vr2ghl38",
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        },
        {
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              "code": "xq9cgtr2j1lx",
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            {
              "code": "h3lgy01wdmkp",
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            {
              "code": "mwyq71qp147r",
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          ],
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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          "body": "Maintenance will begin as scheduled in 60 minutes.",
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          ],
          "body": "A fix has been implemented and user sign-ups at cloud.uipath.com have been restored across the affected regions. We are monitoring to confirm continued stability.\n\nWe will provide further updates as mitigation progresses.",
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            },
            {
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              "name": "Canada - Automation Cloud",
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            },
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          ],
          "body": "We have identified an issue affecting user sign-ups at cloud.uipath.com across multiple regions. Corrective actions are underway. Impact: Users may be unable to create/add new accounts at cloud.uipath.com. We will provide further updates as mitigation progresses.",
          "created_at": "2026-11-02T07:23:57.203Z",
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      ],
      "metadata": {},
      "monitoring_at": "2026-11-02T08:03:49.113Z",
      "name": "Multiple Region - User unable to sign-up to cloud.uipath.com",
      "page_id": "rtthtlr99830",
      "postmortem_body": "## Customer impact\n\nBetween 30 October 2026 08:04 UTC and 2 November 2026 07:57 UTC, new users could not create a UiPath account with a username and password, including sign-ups through UiPath Academy. Users accepting an invitation who did not yet have a UiPath account were also affected. They saw the error \"Basic Authentication is disabled for this user. Sign in with single sign-on.\" Existing users, and sign-in with social accounts or SSO, were not affected.\n\n## Root cause\n\nA configuration value shared by our portal and our sign-up service was updated on 28 October. On 30 October, a routine portal release started using the new value before the sign-up service had been updated with it. Because the two no longer matched, every new sign-up was rejected.\n\n## Detection\n\nOur monitoring did not detect these failures. We became aware on 2 November through customer reports, about three days after the issue started. We recognize that this delayed our response.\n\n## Response\n\nThe incident team engaged at 06:46 UTC on 2 November and identified the mismatch. An additional configuration issue in the deployment of the sign-up service delayed the fix. The team resolved it, and the updated configuration was deployed at 07:58 UTC. Sign-ups recovered immediately, and we confirmed this with test accounts and with an affected customer.\n\n## Follow up\n\n- Change the sign-up check so updates to this value no longer depend on which system is updated first.\n- Update our procedure for changing this value, to avoid future issues.\n- Expand our automated alerting to cover these failures.",
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      "status": "resolved",
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          "body": "This incident has been resolved.",
          "created_at": "2026-10-30T18:36:16.627Z",
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        {
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          "body": "Mitigation has been applied and performance is improving for the issue that impacted Robot log ingestion in Robots across the United States region.\nImpact: Users may still experience missing logs, but this should continue to improve.\nWe are monitoring closely to ensure stability.",
          "created_at": "2026-10-30T17:28:20.829Z",
          "custom_tweet": null,
          "deliver_notifications": true,
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        {
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              "name": "United States - Serverless Robots",
              "new_status": "degraded_performance",
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          ],
          "body": "We are investigating the cause of the degraded performance impacting Robot log ingestion for Robots in the United States region and are working on mitigation.\nImpact: Users may experience delayed or missing logs.\nAdditional updates will be provided as we move toward resolution.",
          "created_at": "2026-10-30T16:15:33.679Z",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-30T16:15:33.679Z",
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          "updated_at": "2026-10-30T16:15:33.679Z",
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        },
        {
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          "body": "We have identified the cause of the degraded performance impacting Robot log ingestion for Robots in the United States region and are working on mitigation.\nImpact: Users may experience delayed or missing logs.\nAdditional updates will be provided as we move toward resolution.",
          "created_at": "2026-10-30T16:11:24.038Z",
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      ],
      "metadata": {},
      "monitoring_at": "2026-10-30T17:28:20.829Z",
      "name": "US - Robots - Robot logs are delayed",
      "page_id": "rtthtlr99830",
      "postmortem_body": "## Customer impact\n\nBetween approximately 11:00 am UTC and 5:10 pm UTC on October 30, 2026, some robot log entries for customers in the US region appeared in Orchestrator later than expected, with delays of up to approximately 45 minutes. This affected logs from both virtual machine and serverless robots. Impact was intermittent before approximately 1:00 pm UTC and more frequent between 1:00 pm and 5:00 pm UTC. Within a single job, most log entries appeared on time while some appeared late.\n\nJob execution and all other Orchestrator functionality were not affected. Delayed log entries became visible in Orchestrator once they were processed.\n\n## Root cause\n\nRobot logs are placed on a queue split into 32 partitions. A group of ingestion service instances reads these partitions and stores the logs for Orchestrator, with each instance reading a subset of the partitions.\n\nOne of these instances was running on a host where it competed for resources, mainly disk, with another workload. As a result, this instance read its partitions more slowly than new logs arrived, and logs on those partitions accumulated in the queue. Logs on the other partitions continued to be processed normally, which is why only part of each job's logs was delayed. The instance kept running and reported as healthy, so it was not replaced automatically.\n\n## Detection\n\nThe issue was detected by our synthetic monitoring, which runs jobs and checks that their logs appear in Orchestrator. Before approximately 3:00 pm UTC the delays were intermittent and did not meet the alerting threshold, which requires repeated failures. Monitoring did not track delay per partition, so the slow partitions were not detected earlier. The first alert was raised at 3:18 pm UTC. An incident was declared at 4:07 pm UTC, and the status page was updated at 4:11 pm UTC.\n\n## Response\n\nResponders confirmed that robot log submission and the queue were healthy, and narrowed the delay to the ingestion step. Comparing the ingestion instances showed that a single instance was falling behind.\n\nAt approximately 4:40 pm UTC the affected instance was restarted. Its partitions were taken over by the remaining instances, and the accumulated logs were processed by approximately 5:00 pm UTC. The restarted instance has been running normally since 5:13 pm UTC. Synthetic monitoring has passed continuously since approximately 5:10 pm UTC. The incident was mitigated at 5:28 pm UTC and, after a monitoring period, resolved at 7:55 pm UTC.\n\n## Follow up\n\n1. Monitoring that alerts when any single partition falls behind, so delays of this kind are detected within minutes.\n2. Placement rules so that log ingestion instances do not share hosts with storage-heavy workloads.\n3. Hardening the log ingestion deployment across all regions so that restarted instances come back without manual steps.",
      "postmortem_body_last_updated_at": "2026-11-11T07:36:33.594Z",
      "postmortem_ignored": false,
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      "postmortem_published_at": "2026-11-11T07:36:33.594Z",
      "reminder_intervals": null,
      "resolved_at": "2026-10-30T18:36:16.627Z",
      "scheduled_auto_completed": false,
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      "shortlink": "https://stspg.io/d1f43223ljqp",
      "started_at": "2026-10-30T16:11:23.965Z",
      "status": "resolved",
      "updated_at": "2026-11-11T07:36:34.076Z"
    },
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      "impact": "none",
      "impact_override": "none",
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          "body": "Issue is resolved now.",
          "created_at": "2026-10-29T17:41:37.389Z",
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          "body": "Some set of customers will observe increased latency and delay in job execution in US region",
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      "name": "US - Automation Ops - Partial Outage",
      "page_id": "rtthtlr99830",
      "postmortem_body": "## Customer impact\n\nStarting on October 29, 2026 at 5:06 am UTC, Automation Ops pages in the cloud portal failed to load for customers across most production environments. Affected page requests returned **403 Forbidden** (access denied) errors when loading required web assets. The issue was resolved later that morning after the underlying change was reverted.\n\nBackend Automation Ops processing, including scheduled jobs, was not affected.\n\n## Root cause\n\nA firewall change applied to a non-production storage location blocked access to static web assets that production Automation Ops pages depended on through a shared content delivery path. Because those asset requests were denied with **403 Forbidden** responses, the affected Automation Ops pages could not finish loading.\n\nThis occurred because the production environment had not yet been migrated to its own dedicated storage and content delivery infrastructure — it was still sharing a resource hosted in a non-production environment. This pre-existing architectural gap made production vulnerable to any security change applied to the non-production storage location.\n\n## Detection\n\nThe issue was identified when Automation Ops pages began failing to load in production and was confirmed through automated monitoring. The firewall change that triggered the failure occurred at 5:06 am UTC on October 29, 2026.\n\n## Response\n\nAfter confirming that affected Automation Ops pages were still requesting assets through the non-production content delivery path, our engineering team evaluated two mitigation options: complete the production migration, or temporarily restore access to the existing asset path.\n\nThe team chose to revert the firewall setting to restore access while the production migration continued. Automated monitoring confirmed that checks were passing shortly after the revert, and portal validation confirmed full recovery. Deployment validation then continued across the remaining production environments before the incident was closed.\n\n## Follow up\n\n1. Complete the migration of Automation Ops static assets to a dedicated production storage and content delivery path.\n2. Add and validate the required production custom domain and content security policy configuration before reapplying restrictive firewall rules.",
      "postmortem_body_last_updated_at": "2026-11-11T07:17:41.323Z",
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": true,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": "2026-11-11T07:17:41.323Z",
      "reminder_intervals": null,
      "resolved_at": "2026-10-29T11:14:42.952Z",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
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      "shortlink": "https://stspg.io/wb7w3zgk40gh",
      "started_at": "2026-10-29T09:02:04.001Z",
      "status": "resolved",
      "updated_at": "2026-11-11T07:17:41.799Z"
    },
    {
      "components": [],
      "created_at": "2026-10-29T05:00:00.000Z",
      "id": "zmds5v39t0m9",
      "impact": "none",
      "impact_override": "none",
      "incident_updates": [
        {
          "affected_components": null,
          "body": "On October 29 2026, between 5:07 AM and 6:36 AM UTC, some users experienced issues signing in to Automation Cloud or accessing web pages that did not finish loading. Users whose browser files were already cached in their browser or at our CDN were not affected. Enterprise SSO sign-in and backend services, including APIs and running automations, continued to operate normally throughout the incident. Some users were able to sign in successfully but encountered pages that failed to load afterward.",
          "created_at": "2026-10-29T07:05:27.322Z",
          "custom_tweet": null,
          "deliver_notifications": false,
          "display_at": "2026-10-29T05:00:00.000Z",
          "id": "8l2lw9sfknyg",
          "incident_id": "zmds5v39t0m9",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-29T08:56:58.826Z",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Multiple regions - Automation Cloud - Partial outage",
      "page_id": "rtthtlr99830",
      "postmortem_body": "## Customer impact\n\nOn 29 October 2026, between 05:06 and 06:23 UTC, some sign-in and Automation Cloud portal pages did not finish loading in all commercial cloud regions. Pages loaded normally when the required files were already cached by the browser or by our content delivery network (CDN). No customer data was affected.\n\n## Root cause\n\nThe web files for our sign-in and portal pages are served through our CDN from a storage location. That storage location was managed together with pre-production resources rather than as a dedicated production resource. At 05:06 UTC, a network access configuration change intended for those pre-production resources was also applied to it. The change did not allow our CDN, so the CDN could not fetch any files it had not already cached, and those requests failed.\n\n## Detection\n\nOur automated browser tests detected the failures at 05:31 UTC, about 25 minutes after the change. These alerts did not notify our on-call engineers directly. The engineering team was engaged at 06:10 UTC, and the status page was updated at 06:35 UTC, after service was restored. We recognize that this delayed communication to you.\n\n## Response\n\nThe team identified the configuration change at 06:20 UTC and restored the CDN's access to the storage location at 06:22 UTC. Failures stopped at 06:23 UTC, and we confirmed that sign-in worked at 06:30 UTC.\n\n## Follow up\n\n- Move these web files to dedicated production storage, configured and reviewed as code.\n- Alert our on-call engineers when the CDN cannot fetch files.\n- Alert our on-call engineers when browser tests fail across several regions.",
      "postmortem_body_last_updated_at": "2026-11-11T06:23:20.463Z",
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": true,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": "2026-11-11T06:23:20.463Z",
      "reminder_intervals": null,
      "resolved_at": "2026-10-29T05:00:00.000Z",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
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      "shortlink": "https://stspg.io/k4825tp2h1cq",
      "started_at": "2026-10-29T05:00:00.000Z",
      "status": "resolved",
      "updated_at": "2026-11-11T06:23:21.088Z"
    },
    {
      "components": [],
      "created_at": "2026-10-29T04:30:00.000Z",
      "id": "5n552llcfqcw",
      "impact": "none",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": null,
          "body": "From 04:45 UTC on 29 October 2026 until 06:50 UTC, Studio Web jobs running on cloud robots failed before execution due to WorkflowCompiler download errors (HTTP 403). This impacted Debug, Run, Publish/Deploy, and Maestro/agentic solution steps involving RPA and Apps projects. The issue has been mitigated already.\nRegions impacted : Europe, Australia, Switzerland, UAE and South Korea",
          "created_at": "2026-10-29T09:25:47.470Z",
          "custom_tweet": null,
          "deliver_notifications": false,
          "display_at": "2026-10-29T04:30:00.000Z",
          "id": "2vw0x7j3skp0",
          "incident_id": "5n552llcfqcw",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-29T09:25:47.470Z",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Multiple Regions - Studio Web - Partial Outage",
      "page_id": "rtthtlr99830",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-10-29T04:30:00.000Z",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
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      "shortlink": "https://stspg.io/4314j9vj9nj5",
      "started_at": "2026-10-29T09:25:47.303Z",
      "status": "resolved",
      "updated_at": "2026-10-29T09:25:47.482Z"
    },
    {
      "components": [
        {
          "created_at": "2021-10-18T17:41:13.208Z",
          "description": null,
          "group_id": "bt4fyv3z54lv",
          "id": "7fp5ydxz32r2",
          "name": "Orchestrator",
          "page_id": "rtthtlr99830",
          "position": 2,
          "showcase": true,
          "start_date": "2021-01-01T00:00:00.000Z",
          "status": "operational",
          "updated_at": "2026-10-28T11:15:13.220Z"
        }
      ],
      "created_at": "2026-10-28T10:04:37.704Z",
      "id": "ktghqmhz58td",
      "impact": "minor",
      "impact_override": "minor",
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "7fp5ydxz32r2",
              "name": "European Union - Orchestrator",
              "new_status": "operational",
              "old_status": "degraded_performance"
            }
          ],
          "body": "The issue has been resolved, and the orchestrator service is operating normally.",
          "created_at": "2026-10-28T11:15:13.356Z",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-28T11:15:13.356Z",
          "id": "hk5798j7qwfn",
          "incident_id": "ktghqmhz58td",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-28T11:15:13.356Z",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "7fp5ydxz32r2",
              "name": "European Union - Orchestrator",
              "new_status": "degraded_performance",
              "old_status": "degraded_performance"
            }
          ],
          "body": "The issue has been mitigated, and we are monitoring the service to ensure stability.",
          "created_at": "2026-10-28T10:28:32.607Z",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-28T10:28:32.607Z",
          "id": "hh6m7xfg52hv",
          "incident_id": "ktghqmhz58td",
          "status": "monitoring",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-28T10:28:32.607Z",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "7fp5ydxz32r2",
              "name": "European Union - Orchestrator",
              "new_status": "degraded_performance",
              "old_status": "operational"
            }
          ],
          "body": "We are investigating increased latency and delays in job execution within the orchestrator service in the Europe region. Our team is actively working to identify the root cause and will provide further updates as more information becomes available.",
          "created_at": "2026-10-28T10:04:37.808Z",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-10-28T10:04:37.808Z",
          "id": "s852r6ycgkl7",
          "incident_id": "ktghqmhz58td",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-10-28T10:04:37.808Z",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": "2026-10-28T10:28:32.607Z",
      "name": "Europe - Orchestrator - Degraded Performance",
      "page_id": "rtthtlr99830",
      "postmortem_body": "## Customer impact\n\nOn October 28, 2026, between 09:31 and 10:02 UTC, some organizations using Orchestrator in the Europe region experienced slower response times. About 2.5% of requests timed out. Some robots experienced intermittent delays when starting jobs or updating queue items.\n\n## Root cause\n\nAn Orchestrator update released on October 26 increased database workload when matching pending jobs to robots. During peak traffic on October 28, one of the Europe databases reached its capacity limits, which slowed down request processing.\n\n## Detection and response\n\nOur monitoring detected the issue and and the issue was promptly mitigated. We increased the database capacity and service returned to normal at 10:02 UTC. We then deployed a hotfix that removes the additional database workload. Once the hotfix was confirmed effective, database capacity was returned to its standard configuration.\n\n## Follow up\n\nWe are adding alerting on increases in database query processing time across all our environments, so similar issues are detected early, before an update reaches customers.",
      "postmortem_body_last_updated_at": "2026-11-11T06:20:18.564Z",
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": true,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": "2026-11-11T06:20:18.564Z",
      "reminder_intervals": null,
      "resolved_at": "2026-10-28T11:15:13.356Z",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
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      "shortlink": "https://stspg.io/ls7y8vvhxk9f",
      "started_at": "2026-10-28T10:04:37.696Z",
      "status": "resolved",
      "updated_at": "2026-11-11T06:20:19.028Z"
    }
  ],
  "page": {
    "id": "rtthtlr99830",
    "name": "UiPath",
    "url": "https://status.uipath.com"
  },
  "status": {
    "description": "All Systems Operational",
    "indicator": "none"
  }
}