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Terms and policies Legal Chatlio Subprocessors (GDPR) These Subprocessors set out below provide cloud hosting and storage services, content delivery services, generate AI answers to visitor questions, assist in providing customer support, as well as incident tracking, response, diagnosis and resolution services. Email dpa@chatlio.com to be notified of changes to Chatlio subprocessors. Last updated: November 2026 Service/Vendor Purpose Location Hetzner Cloud hosting (application servers, databases, load balancers) USA Amazon AWS File storage and delivery (S3, CloudFront), email delivery (SES) and encrypted backups (S3) USA Slack Our own team’s notifications and support chat USA Stripe Payment processing and billing USA Twilio Segment Analytics forwarder (optional, off by default) USA Cloudflare Content delivery USA Google Email and Drive USA Zapier Integrations (optional, opt-in) USA Backblaze Encrypted backups USA Anthropic AI answers to visitor questions from the customer’s website content (optional, off by default) USA Messaging platforms you connect Chatlio sends visitor conversations to the messaging platform you connect, on your instructions. You use that platform under your own agreement with its provider. Platform What Chatlio sends there Provider Slack Visitor messages, files and visitor details, posted to the workspace and channel you choose Slack Technologies, LLC Discord Visitor messages, files and visitor details, posted to the server and channel you choose Discord Inc. Microsoft Teams Visitor messages, files and visitor names, posted to the team and channel you link Microsoft Corporation