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Skip to navigationSkip to main content Security at NiCE | Cognigy NiCE | Cognigy provides enterprise-grade AI automation and conversational platforms that enable organizations to deliver secure, compliant, and human-centric customer experiences. Headquartered in Düsseldorf, Germany, the company operates under a unified governance framework certified to international standards including ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX and BSI C5. NiCE | Cognigy’s platform combines advanced automation, AI orchestration, and natural language understanding (NLU) with a strong focus on data protection, reliability, and regulatory compliance. infosec@cognigy.com Privacy PolicyOpens in new tab Compliance ISO 27001 ISO 27701 ISO/IEC 42001:2023 TISAX SOC 2 Type II BSI C5 Type II PCI DSS - SAQ D, Merchant HIPAA GDPR CCPA AIC4 CSA STAR CAIQ EcoVadis VPAT Resources View all Certificates PCI DSS 4.0 – Attestation of Compliance (AOC) ISO/IEC 27001:2022 ISO/IEC 27701:2019 ISO/IEC 42001:2023 View 3 more Policies Incident Response Plan Reports NiCE | Cognigy – SOC 2 Type II Report 2026 NiCE | Cognigy – HIPAA Type 2 Final Report 2026 NiCE | Cognigy – C5 & AIC4 Attestation 2025 NiCE | Cognigy – ISO 42001 Certification Audit 2026 View 4 more Questionnaires CAIQv4.0.3 STAR-Security-QuestionnaireOpens in new tab VPAT NiCE-Cognigy Webchat VPAT October 2026 Controls View all Infrastructure security Unique network system authentication enforced Remote access MFA enforced Remote access encrypted enforced View 3 more Infrastructure security controls Organizational security Production inventory maintained Portable media encrypted Confidentiality Agreement acknowledged by contractors View 4 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 1 more Product security control Internal security procedures Cybersecurity insurance maintained Configuration management system established SOC 2 - System Description View 16 more Internal security procedures controls Data and privacy Customer data deleted upon leaving Responsible AI AI system impact assessment Determining the scope of the AI management system AI objectives and planning View 46 more Responsible AI controls Data collected Customer personally identifiable information Employee personally identifiable information Credit card information Personal health information Subprocessors View all Microsoft Azure • Cloud provider Azure Amazon Web Services • Cloud provider Updates View all Roadmap 2026 Compliance Update Published November 10, 2025 We are enhancing our Trust Center in 2026 to include additional control mappings, including alignment of our SOC 2 control framework with the HITRUST CSF and expanded mappings to HIPAA requirements, further strengthening transparency for customers in regulated industries. This builds on our existing assurance portfolio, including BSI C5, PCI DSS, SOC 2 Type II, ISO 42001, ISO 27001, and ISO 27701.