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Chargebee Sub-processors Chargebee engages its affiliates as well as third party service providers as its sub-processor to assist in the provision of its product and services to Chargebee customers. The details of the subprocessors, including their name, location and purpose for which they process data are provided below. 1. Chargebee Affiliates sub-processors (For all Chargebee products) The following affiliates of Chargebee Inc. function as sub-processors providing support and maintenance. S No Affiliates Location 1 Chargebee Technologies Private Limited India 2 Chargebee B.V. Netherlands 3 Chargebee Australia Pty Limited Australia 4 Chargebee Ireland Limited Ireland 2. Third party subprocessors Sub-processor Purpose of processing Data center location Applicable services Amazon Web Services, Inc. Cloud infrastructure provider: Utilized for hosting, database management, storage, analytics, and security operations that support and strengthen the Chargebee platform. Additionally, Amazon's AI service, AWS Bedrock, is integrated to power artificial intelligence features within the application. USA Billing, Retention/Growth, RevRec, Receivables, Reveal EU Billing, Reveal, RevRec, Receivables Australia Billing, Receivables Twilio Inc. (SendGrid) Email delivery service provider: It is used for sending email communications from within the product. USA Billing, Receivables Spreedly, Inc. Payment gateway aggregator and vaulting provider: It is used for connecting with selected payment gateways and processing payments through such gateways. It also securely stores and tokenizes payment card information for gateways connected through Spreedly. USA Billing Basis Theory, Inc. Provider of card tokenization and vaulting services: Employed to ensure the safe storage, encryption, and tokenization of sensitive data. USA Billing EU Billing NexForge ANZ Pty Ltd (payFURL) Payment gateway aggregator: Used to connect with chosen payment gateways and facilitate transaction processing through them. Australia Billing Workato, Inc. Integration platform as a service (iPaaS) provider: It is used for building, enabling and managing workflows within Chargebee Billing and between Chargebee Billing and third-party services used by the customers. USA Billing Vercel Inc. Frontend cloud platform provider: Used to build and deploy web applications and frontend services, including performance optimization and caching. It supports capabilities such as Pricing Pages / Atomic Pricing. USA Billing, Retention/Growth MaxMind, Inc. IP based geolocation provider: It is used for obtaining location information. USA Billing Intuition Machines, Inc. (hCaptcha) Captcha service provider: It is used as protection against automated bot detection and spam. USA Billing Google LLC Location service provider (Google Maps API): It is used for auto-completing addresses. USA Billing reCAPTCHA (Captcha Service Provider): Serves to safeguard against spam and automated bot activity. USA Billing, Receivables Freshworks Inc. Email support and communication platform (Freshdesk): It is used to track and manage customer support interactions through emails. USA Billing, Retention/Growth, RevRec, Receivables, Reveal Chat support and communication platform (Freshchat): It is used to track and manage customer support interactions through in-app chat. USA Billing, Reveal Call support and communication platform (Freshcaller): It is used to track and manage customer support interactions through calls. USA Billing Datajust B.V. (Storecove) E-invoicing service provider: It is used for generating, transmitting, and managing electronic invoices in compliance with applicable regulations in supported countries. Ireland Billing OpenAI, LLC AI service provider: Enables artificial intelligence functionalities directly within the product platform. USA Billing, Retention/Growth, Receivables Microsoft Corporation AI service provider (Microsoft Azure OpenAI): Utilized to power integrated artificial intelligence capabilities across the product platform. USA Billing, Retention/Growth, Receivables Cloud data platform (Microsoft Azure): It is used for transforming and transferring data from the billing systems (other than Chargebee Billing) to Chargebee Receivables. Singapore Receivables ClickHouse Inc. Database analytics provider: It is used for tracking product consumption information and serving as a storage layer and aggregator of usage events. It is used in the delivery of the usage-based billing (UBB) capability. USA Billing Functional Softwares, Inc. (Sentry) Error monitoring and performance monitoring service provider: It is used for detecting, tracking, and prioritizing application errors in real time. USA Billing, Reveal Rollbar, Inc. Error monitoring and performance monitoring service provider: It is used for detecting, tracking, and prioritizing application errors in real time. USA Retention/Growth MongoDB, Inc. Database as a service provider: It is used for storing application and activity logs, including engagement-related information such as emails and internal communications. USA Receivables Mailgun Technologies Inc. Email delivery service provider: It is used for receiving and forwarding emails to Chargebee Receivables product. USA Receivables Hotglue, Inc. Integration platform as a service (iPaaS) provider: It is used for transforming and transferring data from Chargebee Billing to Chargebee Receivables. USA Receivables Integration platform as a service (iPaaS) provider: It is used for transforming and transferring data from Chargebee Billing and other SaaS providers of customers to Chargebee RevRec. USA RevRec Yousign SAS Electronic signature service provider: It is used for managing electronic signatures on documents. EU Billing For queries regarding sub-processors please reach out to support@chargebee.com Effective and Last Updated Date: 15 November 2026