Snapshot 257177
Raw (normalized text)
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"name": "Brazil",
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},
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"status": "operational",
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"created_at": "2026-10-30T10:48:21.188Z",
"id": "jdxnkwhrch90",
"impact": "maintenance",
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"name": "SMS - Brazil",
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},
{
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"name": "Voice - Brazil",
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"body": "The scope of this maintenance has been revised to include only our Brazil and Canada data centers. The United States data center has been excluded from this operation. \n\nStart (UTC): 12 November 2026 04:00 \nEnd (UTC): 12 November 2026 08:00 \nPurpose: Database patching and maintenance",
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},
{
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},
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},
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{
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},
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],
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}
],
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},
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},
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"position": 12,
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"status": "operational",
"updated_at": "2026-11-05T21:03:57.399Z"
},
{
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"description": null,
"group_id": "j31wwp4jj5q4",
"id": "90k5xbpsktxk",
"name": "United States",
"page_id": "38xjtdpgdp9c",
"position": 12,
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"status": "operational",
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},
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},
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},
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},
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"name": "United States",
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"position": 20,
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"status": "operational",
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}
],
"created_at": "2026-11-03T08:52:23.989Z",
"id": "1506722fpxd4",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
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{
"code": "z7vtqjbds7lk",
"name": "Moments - United States",
"new_status": "operational",
"old_status": "operational"
},
{
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"name": "SMS - United States",
"new_status": "operational",
"old_status": "operational"
},
{
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"name": "Voice - United States",
"new_status": "operational",
"old_status": "operational"
},
{
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"name": "Email - United States",
"new_status": "operational",
"old_status": "operational"
},
{
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},
{
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},
{
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},
{
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"name": "Mobile Push Notifications - United States",
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},
{
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"name": "Integrations - United States",
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},
{
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"name": "SMPP - United States",
"new_status": "operational",
"old_status": "operational"
},
{
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"name": "HTTP API - United States",
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},
{
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"name": "SMTP - United States",
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},
{
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}
],
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"created_at": "2026-11-03T08:52:24.161Z",
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"id": "rv1bqc9qdpp1",
"incident_id": "1506722fpxd4",
"status": "scheduled",
"tweet_id": null,
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"updated_at": "2026-11-03T08:52:24.161Z",
"wants_twitter_update": false
}
],
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"name": "United States - Planned Maintenance: Scheduled \u0026 Bulk Messaging",
"page_id": "38xjtdpgdp9c",
"postmortem_body": null,
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"scheduled_for": "2026-11-17T07:00:00.000Z",
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},
{
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"description": null,
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"id": "6bd5l4y2nxcd",
"name": "Global (Europe)",
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"position": 1,
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"start_date": "2023-10-25T00:00:00.000Z",
"status": "operational",
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},
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},
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"status": "operational",
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},
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],
"body": "Our dedicated team are continuing to investigate this issue.",
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],
"body": "We are currently investigating Global issues with META WhatsApp Sender registrations service. During the period you may receive the embedded-signup service logged the Meta error \"You must accept the WhatsApp Business Cloud API terms\". More information will follow in the next update.",
"created_at": "2026-11-11T15:53:29.669Z",
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"body": "Following several hours of monitoring, the implemented fix has been confirmed as effective, and the incident is considered fully resolved. The overall incident duration is outlined below.\n\nStart time (UTC): 09-11-2026 23:33\nEnd time (UTC): 10-11-2026 09:47",
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"body": "The scheduled maintenance has been completed.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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},
{
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},
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"body": "The scope of this maintenance has been revised to include only our Mexico data center. The United States data center has been excluded from this operation. \n\nStart (UTC): 10 November 2026 04:00 \nEnd (UTC): 10 November 2026 08:00 \nPurpose: Database patching and maintenance",
"created_at": "2026-11-03T10:57:41.369Z",
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"id": "vhfzmxzd1k6z",
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},
{
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},
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},
{
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},
{
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},
{
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},
{
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"name": "ChatApps - United States",
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},
{
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"body": "The database patching at our United States and Mexico data centers has been postponed to a new maintenance window.\nThe scope of the work and the expected service behavior remain unchanged, with the revised schedule below.\n\nNew start (UTC): 10 November 2026 04:00\nNew end (UTC): 10 November 2026 08:00\nPurpose: Database patching and maintenance",
"created_at": "2026-10-28T07:32:33.568Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-28T07:32:33.568Z",
"id": "y8dk4z3dlc2h",
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},
{
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{
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{
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},
{
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},
{
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{
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},
{
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"body": "We will be conducting routine database patching at our United States and Mexico data centers.\n\nDuring this process, you may experience brief disruptions in operation of services corresponding to the components listed below. \n\nThe disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.\n\nThis patching is essential to keep our databases up-to-date and ensure they operate at peak performance.\n\nStart (UTC): 03 November 2026 04:00\nEnd (UTC): 03 November 2026 08:00\nPurpose: Database patching and maintenance",
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}
],
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},
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},
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},
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}
],
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"id": "htd9pyx3gczs",
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{
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{
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},
{
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{
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},
{
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}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-10T04:02:03.930Z",
"custom_tweet": null,
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"id": "5kqdvhlglltr",
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{
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},
{
"code": "7hw79r71l91q",
"name": "Email - Global (Europe)",
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},
{
"code": "6pn9nlx6l85w",
"name": "MMS - Global (Europe)",
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},
{
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"name": "ChatApps - Global (Europe)",
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}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-10T03:00:09.678Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-10T03:00:09.678Z",
"id": "3xsrtgkq03rg",
"incident_id": "htd9pyx3gczs",
"status": "in_progress",
"tweet_id": null,
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"updated_at": "2026-11-10T03:00:09.678Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4znrp0vxv10c",
"name": "Moments - Global (Europe)",
"new_status": "operational",
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},
{
"code": "5l7z8l4pk5gm",
"name": "Conversations - Global (Europe)",
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},
{
"code": "y1sj8ll70f2g",
"name": "Voice - Global (Europe)",
"new_status": "operational",
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},
{
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"name": "Email - Global (Europe)",
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},
{
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"name": "MMS - Global (Europe)",
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},
{
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}
],
"body": "We will be performing planned maintenance on database infrastructure supporting content-related services at our Global (Europe) data centers. The goal of this work is to migrate the underlying database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.\n\nPreventive measures have been implemented to minimize any potential impact; however, customers may experience the following temporary limitations during the maintenance window:\n\n1. Voice: Processing of new voice recordings may be delayed, and downloading or deleting recordings may be unavailable.\n\n2. Conversations: Saving a note attachment permanently may fail. Sending an email through a web form with an attachment may also fail.\n\n3. Broadcast (inside Moments module): Downloading or reviewing recipient lists may be unavailable. Campaigns whose recipient files have expired may fail to launch.\n\n4. Email: Loading or previewing uploaded HTML, retrieving attachments or images through the Portal, and managing stored content may fail or be delayed. Duplicating stored content may be unavailable, and extending content lifetime in the email content editor or the expiry of published landing pages may fail. New content uploads, direct download links, template processing, and inbound email-content uploads are expected to remain available.\n\n5. Other products: Media uploads for OTT channels (Zalo, Viber, Telegram) and MMS will be accepted, with the upload metadata appearing once the database recovers.\n\nStart (UTC): 10 November 2026 03:00\nEnd (UTC): 10 November 2026 04:00\nPurpose: Database migration and infrastructure maintenance",
"created_at": "2026-10-29T12:07:36.494Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-29T12:07:36.494Z",
"id": "yttt1nz6y29b",
"incident_id": "htd9pyx3gczs",
"status": "scheduled",
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"updated_at": "2026-10-29T12:07:36.494Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Global (Europe) - Planned Maintenance of Content Database Infrastructure",
"page_id": "38xjtdpgdp9c",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-10T04:02:03.930Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-10T03:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-10T04:00:00.000Z",
"shortlink": "https://stspg.io/4ht2fjvmfr8c",
"started_at": "2026-10-29T12:07:36.290Z",
"status": "completed",
"updated_at": "2026-11-10T04:02:03.975Z"
},
{
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},
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},
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},
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},
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},
{
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},
{
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},
{
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},
{
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},
{
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}
],
"created_at": "2026-10-22T11:27:58.460Z",
"id": "yc6pfbtcgf38",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "fbqfhbqw1s5l",
"name": "Customer Portal Signup/Login - Pakistan",
"new_status": "operational",
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-09T22:13:12.664Z",
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},
{
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{
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"name": "Customer Portal Signup/Login - Pakistan",
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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{
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{
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},
{
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{
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{
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{
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{
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{
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{
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{
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],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-09T19:00:15.395Z",
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},
{
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-09T18:00:17.641Z",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-05T21:01:15.998Z",
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{
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},
{
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},
{
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},
{
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},
{
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}
],
"body": "The scope of this maintenance has been revised to include only our Saudi Arabia (KSA) and United Arab Emirates (UAE) data centers. The Global (Europe) data center has been excluded from this operation. \n\nStart (UTC): 05 November 2026 22:00\nEnd (UTC): 06 November 2026 02:00\nPurpose: Database patching and maintenance",
"created_at": "2026-11-03T10:46:51.396Z",
"custom_tweet": null,
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"id": "mzj5j9tf3nq6",
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},
{
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},
{
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{
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},
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},
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{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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{
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],
"body": "We will undergo routine patching of databases at the following data centers: Global (Europe), United Arab Emirates and Saudi Arabia.\n\nDuring this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.\n\nThis patching is essential to keep our databases up-to-date and ensure they operate optimally.\n\nStart (UTC): 05 November 2026 22:00\nEnd (UTC): 06 November 2026 02:00\nPurpose: Database patching and maintenance",
"created_at": "2026-10-23T09:59:30.135Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-23T09:59:30.135Z",
"id": "3pg5wrmblbjb",
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}
],
"metadata": {},
"monitoring_at": null,
"name": "Multiple Locations - Planned Maintenance of Database Infrastructure",
"page_id": "38xjtdpgdp9c",
"postmortem_body": null,
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"postmortem_ignored": false,
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"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-06T02:00:46.543Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-05T22:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-05T21:01:16.492Z",
"scheduled_until": "2026-11-06T02:00:00.000Z",
"shortlink": "https://stspg.io/wm8khkp36pqt",
"started_at": "2026-10-23T09:59:29.728Z",
"status": "completed",
"updated_at": "2026-11-06T02:00:46.584Z"
},
{
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"group_id": "348h67l4hn4s",
"id": "b9zxdg2ptn3s",
"name": "EU Region-locked",
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"position": 2,
"showcase": false,
"start_date": "2023-10-25T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-06T02:00:09.151Z"
},
{
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"description": null,
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"body": "The scheduled maintenance has been completed.",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-05T22:01:07.804Z",
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},
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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"body": "The scope of this maintenance has been revised to include only our EU Region-locked. The Global (Europe) data center has been excluded from this operation. \n\nStart (UTC): 05 November 2026 22:00\nEnd (UTC): 06 November 2026 02:00\nPurpose: Database patching and maintenance",
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{
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],
"body": "We will undergo routine patching of databases at Global (Europe) and EU Region-locked data centers.\n\nDuring this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.\n\nThis patching is essential to keep our databases up-to-date and ensure they operate optimally.\n\nStart (UTC): 05 November 2026 22:00\nEnd (UTC): 06 November 2026 02:00\nPurpose: Database patching and maintenance",
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}
],
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"name": "EU Region-locked - Planned Maintenance of Network Infrastructure",
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"resolved_at": "2026-11-06T02:00:09.735Z",
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"scheduled_for": "2026-11-05T22:00:00.000Z",
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"scheduled_until": "2026-11-06T02:00:00.000Z",
"shortlink": "https://stspg.io/5cxggvqmd3sp",
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}
],
"page": {
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"name": "Infobip",
"url": "https://status.infobip.com"
},
"status": {
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}
}