Infobip

infobip.com

Infobip declares 6 subprocessors, plus 4 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 31 tracked vendors name Infobip as a subprocessor, including Docusign, Mailchimp and Customer.io.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

6 third parties, 4 affiliates.

NamePurposeLocationListed since
Amazon Web Services, Inc.
Provisioning of cloud hosting for various services – data analysis, email campaigns, proxying and balancing for white-label customers. That includes auxiliary utilities such as DNS, monitoring and support.; Storage, provision of products and services used for communication between Infobip platform and other origination or termination points for various communication services; supporting services for Text-to-Speech (TTS) like Amazon Polly.
Customer Data is hosted at the customer’s selected location, as set out in agreement for INFOBIP Services(EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework)
Deepgram, Inc. AIProvisioning of automatic speech recognition (ASR) and Speech-to-Text (STT) services for voice transcription and voice interaction features(EU data processed under SCCs); USA(EC Standard Contractual Clauses)
Google LLC
Provisioning of Google Cloud Platform for cloud services (storage and computing, networking, monitoring and analytics, including proxying and balancing); supporting services; Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider*.; for Text-to-Speech (TTS) and Speech-to-Text (STT).
(per Google Cloud region selection); Europe,; KSA (cloud services); USA (TTS, STT); USA; EU(EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework)
Microsoft Ireland Operations Limited
Provisioning of cloud services for storage and computing, networking, monitoring and analytics, including proxying and balancing; supporting services for Text-to-Speech (TTS) and Speech-to-Text (STT); supporting GenAI services.
Customer Data is hosted at the customer’s selected location, as set out in agreement for INFOBIP Services(N/A)
OpenAI, OpCo, LLC AI
Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider*.
Ireland (EU customers); USA (non-EU customers)(EC Standard Contractual Clauses)
Oracle Systems Limited
Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider*.
KSA(N/A)
Infobip affiliates (4)
NamePurposeLocationListed since
Infobip Affiliates Provisioning of customer care and technical support.Global(EC Standard Contractual Clauses)
Infobip Bosnia & Herzegovina
Exceptionally and only for purpose of complex troubleshooting when using E-mail or Voice product provision of technical suppport might be provided by Infobip’s team from Bosnia and Herzegovina. In this exceptional case access will be temporary, remote and only to a limited set of data necessary to resolve the troubleshooting.
Bosnia & Herzegovina(EC Standard Contractual Clauses)
Infobip Croatia Provisioning of customer care and technical support.Croatia(N/A)
Infobip United Kingdom Provisioning of customer care and technical support.United Kingdom(N/A)

Web TechnologiesCSV · Atom

Infobip's homepage made 194 requests to 12 domains, and 6 services controlled by another company.

Analytics (3): Google Cloud, Cloudflare; usually detected as Analytics: AmplitudeCookie compliance (1): UsercentricsOther (1): usually detected as Video players: WistiaUnclassified (1): no technology detected from them: Google Advertising Products

6 third parties by category: Analytics 3Cookie compliance 1Other 1Unclassified 1

Third parties 6 · 56 requests
Google Cloudsubprocessor Google Analytics Google Tag Manager YouTube reCAPTCHA 10% of the page's requests 19
Usercentrics Usercentrics 9% of the page's requests 17
Wistia wistia.com 9% of the page's requests 17
Amplitude amplitude.com <1% of the page's requests 1
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Google Advertising Products csp.withgoogle.com <1% of the page's requests 1
First party 1 · 138 requests
Infobip Cloudflare GSAP Google Font API HSTS HTTP/3 Microsoft Clarity MySQL Open Graph PHP React 18.3.1 Sentry 8.55.0 WPML 4.9.7 WordPress 71% of the page's requests 138

3 tracked companies loaded by the homepage are not in Infobip's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (31)CSV · Atom

31 companies
  • 1mind 1mind.com Data importer securely transmits conversation data, which is processed but not stored in Anam’s systems and returned to the data importer’s primary environment for further processing and storage.
  • Adaptive Security adaptivesecurity.com SMS and voice messaging delivery platform.
  • Airwallex US airwallex.com Customer Communications (Messaging); WhatsApp API and tools for customer and sales messaging
  • AlertMedia alertmedia.com AlertMedia customer communication services (email, SMS, voice, etc.)
  • BlackBerry blackberry.com SMS notification service provider
  • Bloomreach bloomreach.com
  • Braze braze.com United Mobile Messages delivery provider. European
  • Clerk Chat clerk.chat
  • Customer.io customer.io Customer Communications*
  • Docusign docusign.com SMS authentication with TSP services; SMS notification for Europe Advanced features
  • Ennova SPA ennova.com SMS provider (supplementary service).
  • Esendex esendex.com
  • Everbridge everbridge.com
  • FICO fico.com A2P messaging for clients globally; A2P messaging for clients in India
  • Flowmailer flowmailer.com Telecom service provider for SMS messages
  • Genesys genesys.com
  • Iterable iterable.com Provision of WhatsApp and RCS messaging, including message delivery, inbound replies, delivery reports, and template updates.
  • Klaviyo klaviyo.com Communications Services
  • Leena AI leena.ai Gateway to use WhatsApp APIs
  • Letter AI letter.ai Video AI Processing; No customer data is used to train models
  • Loqate loqate.com Phone validation service provider
  • Mailchimp mailchimp.com To provide our SMS program.
  • Optimove optimove.com Marketing; Processed in the EU.
  • Phare phare.io
  • Postscript postscript.io Marketing
  • SalesHood saleshood.com Avatars
  • SquadStack.ai squadstack.ai Gateway to use WhatsApp API
  • WebEngage webengage.com
  • Wunderkind wunderkind.co Marketing; Wunderkind Text Platform
  • Yousign yousign.com Text messaging & email services
  • Zonka Feedback zonkafeedback.com WhatsApp Service

Service statusCSV · Atom

Aug 14: 1 incident (1 major)Aug 15: 2 incidents (1 major, 1 minor)Aug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: 3 incidents (1 critical, 2 minor)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 minor)Aug 25: no incident reportedAug 26: 2 incidents (1 critical, 1 minor)Aug 27: 2 incidents (1 major, 1 minor)Aug 28: 1 incident (1 minor)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: 1 incident (1 no impact stated)Sep 3: no incident reportedSep 4: 2 incidents (1 major, 1 minor)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: 1 incident (1 major)Sep 9: 1 incident (1 minor)Sep 10: 1 incident (1 critical)Sep 11: 1 incident (1 minor)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: 1 incident (1 major)Sep 16: no incident reportedSep 17: 1 incident (1 critical)Sep 18: no incident reportedSep 19: 1 incident (1 minor)Sep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: 1 incident (1 critical)Sep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: 1 incident (1 minor)Oct 2: no incident reportedOct 3: 1 incident (1 minor)Oct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: 1 incident (1 minor)Oct 8: 1 incident (1 minor)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: 1 incident (1 no impact stated)Oct 17: no incident reportedOct 18: no incident reportedOct 19: 2 incidents (2 major)Oct 20: 2 incidents (1 major, 1 minor)Oct 21: no incident reportedOct 22: 1 incident (1 minor)Oct 23: 3 incidents (2 major, 1 minor)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: 1 incident (1 minor)Oct 29: 2 incidents (1 major, 1 minor)Oct 30: no incident reportedOct 31: 1 incident (1 minor)Nov 1: no incident reportedNov 2: 1 incident (1 minor)Nov 3: 1 incident (1 minor)Nov 4: 2 incidents (1 major, 1 minor)Nov 5: 1 incident (1 minor)Nov 6: no incident reportedNov 7: 1 incident (1 minor)Nov 8: no incident reportedNov 9: 2 incidents (1 critical, 1 minor)Nov 10: 1 incident (1 minor)Nov 11: 1 incident (1 minor)

90 days agotoday

  • 51 incidents in 90 days
  • 20 major or critical
  • 44 min typical time to resolve
  • 17 h 49 min longest major
BeganIncidentImpactLasted
Multiple Location - WhatsApp Sender Registrations Failureminor3 h 4 min
Global (Europe) - Email Service Degradationminor6 h 12 min
Pakistan - Customer Portal Unavailablecritical7 min
SMPP Service Disruption - Connection Issuesminor1 min
Pakistan - Customer Portal Services Degradationminor4 h 50 min
United States - RCS sender management and Test numbers management degradationminor54 min
Indonesia - Issues with file processing in multiple servicesmajor1 min
Pakistan - General connectivity degradationminor21 min

Incidents per month

0 9 18 Dec 2025: 10 incidents (3 major, 5 minor, 2 no impact stated) · typical time to resolve 1 h 12 min Jan 2026: 7 incidents (1 critical, 1 major, 5 minor) · typical time to resolve 1 h 4 min Feb 2026: 12 incidents (1 critical, 6 major, 5 minor) · typical time to resolve 57 min Mar 2026: 11 incidents (3 critical, 2 major, 4 minor, 2 no impact stated) · typical time to resolve 34 min Apr 2026: 14 incidents (1 critical, 3 major, 9 minor, 1 no impact stated) · typical time to resolve 34 min May 2026: 7 incidents (7 minor) · typical time to resolve 28 min Jun 2026: 13 incidents (5 critical, 7 minor, 1 no impact stated) · typical time to resolve 2 h 4 min Jul 2026: 11 incidents (2 critical, 3 major, 6 minor) · typical time to resolve 56 min Aug 2026: 17 incidents (3 critical, 6 major, 8 minor) · typical time to resolve 48 min Sep 2026: 12 incidents (3 critical, 4 major, 4 minor, 1 no impact stated) · typical time to resolve 1 h 49 min Oct 2026: 17 incidents (6 major, 10 minor, 1 no impact stated) · typical time to resolve 23 min Nov 2026: 10 incidents (1 critical, 1 major, 8 minor) · typical time to resolve 55 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Global (Europe)11
United States11
Pakistan7
Saudi Arabia6
EU Region-locked5
India5
Indonesia5
United Arab Emirates5

As Infobip's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Infobip's subprocessorsCSV · Atom

36 reported incidents in the last 30 days, by 2 of the vendors Infobip lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Infobip was involved.

DateCompanyIncidentImpactLasted
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
DeepgramFlux TTS high latency and websocket disconnects major9 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
DeepgramElevated errors for Flux streaming STT and Voice Agent sessions no impact stated6 h 32 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
DeepgramElevated errors from authentication services at one datacenter minor54 min
OpenAI6.1 Sol Degraded Model Performance minor1 h 17 min
OpenAIElevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories no impact stated29 min
OpenAIElevated error rates for Ads POST requests minor11 min
OpenAIDegraded experience with ChatGPT app connections using CIMD minor50 min
OpenAIHelp Center Chat Support Degraded no impact stated32 min
OpenAIDelays in customer support responses no impact stated2 h 17 min
OpenAINew Ad Accounts failing to provision admins minor4 h 31 min
DeepgramElevated Latency and Errors for Batch STT minor2 h 25 min
OpenAIDegraded Performance of Dots on Enterprise minor2 h 4 min
DeepgramElevated 5xx Errors major18 h 59 min
OpenAIElevated ChatGPT conversation and Responses API errors minor6 h 32 min
OpenAIAuthentication errors for some users major—

And 11 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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Infobip transparency rating

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