Infobip
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | not found | 0 / 8 |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 70 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Infobip's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/infobip"><img src="https://thirdpartyindex.com/badge/infobip.svg" alt="Infobip transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/infobip)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| security.txt | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
6 third parties, 4 affiliates. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Provisioning of cloud hosting for various services – data analysis, email campaigns, proxying and balancing for white-label customers. That includes auxiliary utilities such as DNS, monitoring and support.; Storage, provision of products and services used for communication between Infobip platform and other origination or termination points for various communication services; supporting services for Text-to-Speech (TTS) like Amazon Polly. | Customer Data is hosted at the customer’s selected location, as set out in agreement for INFOBIP Services (EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework) | |
| Deepgram, Inc. | Provisioning of automatic speech recognition (ASR) and Speech-to-Text (STT) services for voice transcription and voice interaction features | (EU data processed under SCCs); USA (EC Standard Contractual Clauses) | |
| Google LLC | Provisioning of Google Cloud Platform for cloud services (storage and computing, networking, monitoring and analytics, including proxying and balancing); supporting services; Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider*.; for Text-to-Speech (TTS) and Speech-to-Text (STT). | (per Google Cloud region selection); Europe,; KSA (cloud services); USA (TTS, STT); USA, EU (EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework) | |
| Microsoft Ireland Operations Limited | Provisioning of cloud services for storage and computing, networking, monitoring and analytics, including proxying and balancing; supporting services for Text-to-Speech (TTS) and Speech-to-Text (STT); supporting GenAI services. | Customer Data is hosted at the customer’s selected location, as set out in agreement for INFOBIP Services (N/A) | |
| OpenAI, OpCo, LLC | Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider*. | Ireland (EU customers); USA (non-EU customers) (EC Standard Contractual Clauses) | |
| Oracle Systems Limited | Provisioning of large language model (LLM) capabilities within Infobip AgentOS platform, enabling autonomous multimodal AI-driven task execution, information retrieval and conversational assistance. Available as a selectable LLM provider*. | KSA (N/A) |
Infobip affiliates (4)
Listed as a subprocessor by (5)
Purposes as each company states them.
Everbridge everbridge.com
Iterable iterable.com Provision of WhatsApp and RCS messaging, including message delivery, inbound replies, delivery reports, and template updates.
Klaviyo klaviyo.com Communications Services
Mailchimp mailchimp.com
Postscript postscript.io Marketing
Service status
1 incident in the last 2 days (1 major or critical, 0 minor, 0 with no stated impact) · typically resolved in 12 min · longest major: 12 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Multiple Locations - Multiple services degradation | critical | 12 min evidence |
As Infobip's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.