Snapshot 257287
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],
"body": "This incident has been resolved.\n\nOn October 22, 2026, a technical issue occurred as part of a planned upgrade to ActiveCampaign’s internal systems that power our services, resulting in a platform outage that began at 10:50 UTC. We identified and stopped the cause of the outage by 11:50 UTC. Services were restored throughout the day, and we completed restoration for customers across all regions at 20:36 UTC. This outage was unrelated to the PHP vulnerabilities that have been in the news. Services impacted included, without limitation, the following: platform and API access, email sending, tracked links and reporting, bounces, forms and automations. The prior software has retired as a result of the planned upgrade.",
"created_at": "2026-10-22T15:36:01.542-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-22T15:36:01.000-05:00",
"id": "l7jcwjk1d25q",
"incident_id": "f56vjvwxfh8m",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T13:43:58.190-06:00",
"wants_twitter_update": false
},
{
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{
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},
{
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{
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},
{
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{
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{
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{
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{
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},
{
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},
{
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},
{
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},
{
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{
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],
"body": "All systems have returned to normal operation.\nEngineers continue to monitor",
"created_at": "2026-10-22T14:59:47.124-05:00",
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"deliver_notifications": true,
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},
{
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},
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{
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},
{
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{
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{
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},
{
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},
{
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},
{
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},
{
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},
{
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],
"body": "Engineers continue to restore services.\nInstability and service outages were due to maintenance on internal orchestration systems.\n\nRecovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp.\nRecovering: Campaign backlog processing, Open/click reporting, Integrations.\nDegraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks",
"created_at": "2026-10-22T14:16:22.984-05:00",
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"deliver_notifications": true,
"display_at": "2026-10-22T14:16:22.984-05:00",
"id": "v1jgkctmgl66",
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"status": "identified",
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"updated_at": "2026-10-22T14:16:22.984-05:00",
"wants_twitter_update": false
},
{
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{
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{
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{
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],
"body": "Engineers continue to restore services. \nInstability and service outages were due to maintenance on internal orchestration systems.",
"created_at": "2026-10-22T13:31:44.403-05:00",
"custom_tweet": null,
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},
{
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},
{
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{
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},
{
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},
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],
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},
{
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{
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],
"body": "The platform is recovering:\nRestored: account access and tracked links, SMS, WhatsApp\nStill impacted: Some campaign sending, automations (delayed), some integrations, and AI features.",
"created_at": "2026-10-22T10:56:53.080-05:00",
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"id": "x8f4p8mdz8r9",
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"updated_at": "2026-10-22T10:56:53.080-05:00",
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},
{
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{
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{
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},
{
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{
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{
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{
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