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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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},
{
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},
{
"day": "2026-11-11",
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}
],
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"status_page_section_id": 234209
},
"id": "8792810",
"type": "status_page_resource"
},
{
"attributes": {
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],
"message": "Board and insights api functionality has been restored and operating as expected. ",
"notify_subscribers": true,
"published_at": "2026-11-11T19:08:24.617Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "6071273",
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},
{
"attributes": {
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{
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],
"message": "The /insights endpoints is currently experiencing an issue. This will impact any customer that use this endpoint to pull data through insights or use boards to visualize. Calls and structured outputs are not impacted. We are investigating the root cause.",
"notify_subscribers": true,
"published_at": "2026-11-10T00:27:06.252Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "6060839",
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},
{
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],
"message": "We have identified the cause of the issue and have developed a fix. We are testing that change before re-deploying and will provide an update shortly.",
"notify_subscribers": true,
"published_at": "2026-11-10T01:42:02.968Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "6061072",
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},
{
"attributes": {
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{
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],
"message": "We’ve temporarily disabled creating, editing and running reporting insights while we roll out a fix. Your existing insights and their data are safe. Calls, assistants and the rest of the API are not affected.\n\nWe expect to restore full insights functionality tomorrow afternoon (PT) and will post an update when the functionality is available. Sorry for the disruption.",
"notify_subscribers": true,
"published_at": "2026-11-10T04:02:07.822Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "6061493",
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},
{
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],
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"title": "Degraded Service: Insights API and Boards Inaccessible"
},
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{
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"message": "We will be performing scheduled maintenance on the SIP infrastructure to ensure performance and reliability. Connected calls may be interrupted for 5-10 minutes. However, the platform will be able to take new calls throughout the maintenance period.",
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},
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},
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"message": "We will be performing scheduled maintenance on the SIP infrastructure to ensure performance and reliability. Some calls connected at the time of the maintenance may be disconnected. However, the platform will be able to take new calls throughout the maintenance period.",
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"published_at": "2026-11-08T05:00:00.000Z",
"published_at_timezone": null
},
"id": "6004239",
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},
{
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},
"id": "6051425",
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{
"attributes": {
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"message": "Australia SBC was rebooted successfully with less than a minute of interruption.",
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"published_at": "2026-10-20T09:07:49.793Z",
"published_at_timezone": null
},
"id": "5944408",
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},
{
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"message": "Calls will be disrupted for approximately 5 minutes due to an SBC restart. We will monitor calls once the server is restarted.",
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"published_at_timezone": null
},
"id": "5941903",
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},
{
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},
"id": "5944409",
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{
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],
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"title": "Cert renewal for Australia SIP Infra"
},
"id": "1095047",
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},
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{
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},
"id": "5943066",
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},
{
"attributes": {
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"message": "SIP maintenance complete with limited to no impact on calls. We will continue to monitor for the next two hours to confirm.",
"notify_subscribers": true,
"published_at": "2026-10-20T04:15:07.746Z",
"published_at_timezone": null
},
"id": "5943067",
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},
{
"attributes": {
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"message": "We will be installing SIP monitoring probes to the SIP infrastructure which will disrupt in progress calls for 5 minutes.",
"notify_subscribers": true,
"published_at": "2026-10-20T04:00:00.000Z",
"published_at_timezone": null
},
"id": "5941933",
"type": "status_update"
},
{
"attributes": {
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},
{
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},
{
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}
],
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"report_type": "maintenance",
"starts_at": "2026-10-20T04:00:00.000Z",
"title": "US SIP Infrastructure maintenance"
},
"id": "1095049",
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{
"id": "5941933",
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}
]
}
},
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},
{
"attributes": {
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"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-10-19T05:00:00.000Z",
"published_at_timezone": null
},
"id": "5937624",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "We will be updating servers to increase resiliency. During this maintenance period, some in-progress calls may be disrupted. However new calls will still be answered.",
"notify_subscribers": true,
"published_at": "2026-10-19T04:00:00.000Z",
"published_at_timezone": null
},
"id": "5920964",
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},
{
"attributes": {
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{
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],
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"report_type": "maintenance",
"starts_at": "2026-10-19T04:00:00.000Z",
"title": "Upgrade to SIP infrastructure"
},
"id": "1091231",
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{
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}
]
}
},
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},
{
"attributes": {
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{
"status": "downtime",
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],
"message": "Vapi dashboard is currently not loading. We are investigating the incident and affected services. ",
"notify_subscribers": true,
"published_at": "2026-10-16T14:12:30.764Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5925345",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
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],
"message": "We have identified the impact is specific to API on Daily.\n\nCall creation is a separate service which is not impacted.",
"notify_subscribers": true,
"published_at": "2026-10-16T14:35:18.239Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5925471",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
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}
],
"message": "We've found the root cause and starting to see recovery. Daily API success rate is increasing and dashboard is loading. We will continue to monitor.",
"notify_subscribers": true,
"published_at": "2026-10-16T14:41:00.842Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5925493",
"type": "status_update"
},
{
"attributes": {
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"status": "resolved",
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],
"message": "The issue is resolved and all services have returned to normal.",
"notify_subscribers": true,
"published_at": "2026-10-16T15:01:33.201Z",
"published_at_timezone": null
},
"id": "5925560",
"type": "status_update"
},
{
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],
"aggregate_state": "resolved",
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"title": "Dashboard is unavailable"
},
"id": "1092161",
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"id": "5925345",
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{
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{
"id": "5925493",
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},
{
"id": "5925560",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
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"message": "We're doing scheduled maintenance on part of our database infrastructure.\n\nWhat to expect: Calls, API reads, and the dashboard will keep working normally. Some write operations may briefly fail or slow down during the window. This mainly affects campaigns, chat, and test suites.\n\nAction needed: None. If a request fails during the window, retry it. Clients that already retry failed requests should see little or no impact.",
"notify_subscribers": true,
"published_at": "2026-10-14T04:00:35.000Z",
"published_at_timezone": null
},
"id": "5822965",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-10-14T06:00:35.000Z",
"published_at_timezone": null
},
"id": "5914043",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "8331917"
},
{
"status": "maintenance",
"status_page_resource_id": "8535055"
},
{
"status": "maintenance",
"status_page_resource_id": "9007650"
}
],
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"ends_at": "2026-10-14T06:00:35.000Z",
"report_type": "maintenance",
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"title": "Database maintenance"
},
"id": "1072370",
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]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "The monitoring server was successfully upgraded. We will continue to monitor. PCAP files are available for registered calls.",
"notify_subscribers": true,
"published_at": "2026-10-13T04:25:12.857Z",
"published_at_timezone": null
},
"id": "5908711",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-10-13T04:25:12.857Z",
"published_at_timezone": null
},
"id": "5908712",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "We are doing an emergency upgrade to add capacity for the SIP monitoring server. During the period PCAP files will not be saved.",
"notify_subscribers": true,
"published_at": "2026-10-13T04:00:00.000Z",
"published_at_timezone": null
},
"id": "5908203",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "8547725"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-10-13T04:25:12.857Z",
"report_type": "maintenance",
"starts_at": "2026-10-13T04:00:00.000Z",
"title": "Emergency maintenance on SIP monitoring server, US region"
},
"id": "1088586",
"relationships": {
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"data": [
{
"id": "5908711",
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},
{
"id": "5908712",
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},
{
"id": "5908203",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "downtime",
"status_page_resource_id": "8331914"
}
],
"message": "Our documentation is unavailable due to an upstream outage, we're tracking status closely ([Fern](https://status.buildwithfern.com/) -\u003e [Vercel](https://www.vercel-status.com/) -\u003e [GitHub](https://www.githubstatus.com/)) and will notify once service is restored",
"notify_subscribers": false,
"published_at": "2026-10-12T17:54:29.544Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5906976",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8331914"
}
],
"message": "The issue has been resolved upstream and documentation is available once again, we'll continue monitoring to ensure stability.",
"notify_subscribers": false,
"published_at": "2026-10-12T18:03:26.214Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5907020",
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{
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"title": "docs.vapi.ai is unavailable"
},
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{
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"message": "Outbound API server upgrade was successful. Outbound call is operational. We will continue to monitor for the next 2 hours.",
"notify_subscribers": true,
"published_at": "2026-10-12T04:25:32.488Z",
"published_at_timezone": null
},
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},
{
"attributes": {
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"message": "Maintenance ended",
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"published_at": "2026-10-12T04:25:32.488Z",
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},
"id": "5904347",
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},
{
"attributes": {
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"message": "We will be upgrading the API server related to outbound calling. Outbound calling will be unavailable for approximately 30 minutes for new outbound call requests. We will validate for the remainder of the window to confirm calls are connecting normally, and update this page when connectivity returns and maintenance is complete.",
"notify_subscribers": true,
"published_at": "2026-10-12T04:00:00.000Z",
"published_at_timezone": null
},
"id": "5904146",
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},
{
"attributes": {
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{
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},
{
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{
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],
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"ends_at": "2026-10-12T04:25:32.488Z",
"report_type": "maintenance",
"starts_at": "2026-10-12T04:00:00.000Z",
"title": "Emergency maintenance on SIP outbound dialing infrastructure, US region"
},
"id": "1087717",
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{
"id": "5904346",
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},
{
"id": "5904146",
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}
]
}
},
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},
{
"attributes": {
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"message": "We will be performing scheduled maintenance on the SIP infrastructure to ensure performance and reliability. Connected calls may be interrupted for 5-10 minutes. However, the platform will be able to take new calls throughout the maintenance period.",
"notify_subscribers": false,
"published_at": "2026-10-11T04:00:00.000Z",
"published_at_timezone": null
},
"id": "6004227",
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},
{
"attributes": {
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},
"id": "6004228",
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},
{
"attributes": {
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{
"status": "maintenance",
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},
{
"status": "maintenance",
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},
{
"status": "maintenance",
"status_page_resource_id": "8660713"
}
],
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"ends_at": "2026-10-11T04:15:00.000Z",
"report_type": "maintenance",
"starts_at": "2026-10-11T04:00:00.000Z",
"title": "SIP Infrastructure Maintenance"
},
"id": "1108911",
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{
"id": "6004227",
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{
"id": "6004228",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "Upgrade was successful. The API was unavailable for approximately one minute and is successfully sending outbound calls. Will continue to monitor health for the next 2 hours.",
"notify_subscribers": true,
"published_at": "2026-10-10T04:15:01.116Z",
"published_at_timezone": null
},
"id": "5897164",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-10-10T04:15:01.116Z",
"published_at_timezone": null
},
"id": "5897165",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "What is affected: Outbound calling\nWhen: Tonight, Friday, October 9, 21:00–21:15 PT (04:00–04:15 UTC, October 10).\nWhat to expect: Non-Campaign Outbound calls may briefly stall or fail to connect during the patch over a 5-10 minute period. We will validate the remainder of the window to confirm calls connect normally, and update this page when connectivity returns and maintenance is complete.\nAction needed: None.",
"notify_subscribers": true,
"published_at": "2026-10-10T04:00:11.000Z",
"published_at_timezone": null
},
"id": "5896501",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "8660713"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-10-10T04:15:01.116Z",
"report_type": "maintenance",
"starts_at": "2026-10-10T04:00:11.000Z",
"title": "Reactive maintenance on SIP outbound dialing infrastructure, US region"
},
"id": "1086357",
"relationships": {
"status_updates": {
"data": [
{
"id": "5897164",
"type": "status_update"
},
{
"id": "5897165",
"type": "status_update"
},
{
"id": "5896501",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8547725"
}
],
"message": "We're seeing failures when creating BYO SIP trunks. Existing trunks and calls on them aren't affected. Our team is actively investigating and we'll post an update as soon as we have more information.",
"notify_subscribers": true,
"published_at": "2026-10-08T18:27:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5890932",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8547725"
}
],
"message": "We're continuing to investigate failures when creating BYO SIP trunks. Next update within 30 minutes, or sooner if the status changes.",
"notify_subscribers": true,
"published_at": "2026-10-08T18:57:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5891065",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8547725"
}
],
"message": "BYO SIP registration has been re-enabled during scheduled maintenanc and we were able to successfully place outbound calls",
"notify_subscribers": true,
"published_at": "2026-10-09T14:47:07.926Z",
"published_at_timezone": null
},
"id": "5894640",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8547725"
}
],
"message": "Cause Identified: applying a vendor software update to re-enable the functionality. The patch will be deployed during the dedicated maintenance window 21:00–21:15 PT on October 8 (04:00–04:15 UTC on October 9).",
"notify_subscribers": true,
"published_at": "2026-10-08T20:08:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5891346",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8547725"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-10-08T18:27:00.000Z",
"title": "Degraded performance: SIP BYO trunk creation"
},
"id": "1085254",
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"data": [
{
"id": "5890932",
"type": "status_update"
},
{
"id": "5891065",
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{
"id": "5894640",
"type": "status_update"
},
{
"id": "5891346",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended. BYO SIP trunk registration has been restored.",
"notify_subscribers": true,
"published_at": "2026-10-09T04:15:17.000Z",
"published_at_timezone": null
},
"id": "5892688",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Users report error when registering BYO SIP trunk. A recent upgrade depreciated the functionality. Applying a vendor software update to re-enable the functionality.",
"notify_subscribers": true,
"published_at": "2026-10-09T04:00:17.000Z",
"published_at_timezone": null
},
"id": "5891319",
"type": "status_update"
},
{
"attributes": {
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{
"status": "maintenance",
"status_page_resource_id": "8547725"
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{
"status": "maintenance",
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}
],
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"ends_at": "2026-10-09T04:15:17.000Z",
"report_type": "maintenance",
"starts_at": "2026-10-09T04:00:17.000Z",
"title": "BYO SIP Registration"
},
"id": "1085325",
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"data": [
{
"id": "5892688",
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},
{
"id": "5891319",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "Status: Scheduled\n\nWhat is affected: We will apply a software patch to the web server/API that controls outbound dialing through our US SIP infrastructure.\n\nWhen: Tonight, Wednesday, October 7, 21:00–21:15 PT (04:00–04:15 UTC, Thursday, October 8).\n\nWhat to expect: Non-Campaign Outbound calls may briefly stall or fail to connect during the patch over a 5-10 minute period. We will validate for the remainder of the window to confirm calls are connecting normally and update this page when connectivity returns and maintenance is complete.\n\nAction needed: None.",
"notify_subscribers": true,
"published_at": "2026-10-08T04:00:00.000Z",
"published_at_timezone": null
},
"id": "5887119",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "The patch to the outbound server was applied and tested in approximately 5 minutes with no downtime. We will continue monitoring over the next few hours.",
"notify_subscribers": true,
"published_at": "2026-10-08T04:10:38.301Z",
"published_at_timezone": null
},
"id": "5887925",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-10-08T04:10:38.301Z",
"published_at_timezone": null
},
"id": "5887926",
"type": "status_update"
},
{
"attributes": {
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{
"status": "maintenance",
"status_page_resource_id": "8660713"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-10-08T04:10:38.301Z",
"report_type": "maintenance",
"starts_at": "2026-10-08T04:00:00.000Z",
"title": "Scheduled maintenance on SIP outbound dialing infrastructure, US region"
},
"id": "1084518",
"relationships": {
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"data": [
{
"id": "5887119",
"type": "status_update"
},
{
"id": "5887925",
"type": "status_update"
},
{
"id": "5887926",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-10-07T04:32:22.748Z",
"published_at_timezone": null
},
"id": "5882991",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance was successfully complete. We verified that all servers are operating normally.",
"notify_subscribers": true,
"published_at": "2026-10-07T04:32:22.747Z",
"published_at_timezone": null
},
"id": "5882990",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "This maintenance period is a reactive patch, as our SIP infrastructure provider will upgrade the web server/API that controls outbound dialing to remediate the root cause of today's incident. Inbound calls are not affected.\n\nWhen: Tuesday, October 6, 21:00–21:15 PT (04:00–04:00 UTC, Oct 7)\n\nWhat to expect: This work is not expected to be customer-impacting or noticeable. Outbound calls may briefly stall during the window; any impact should last less than 15 minutes. \n\nAction needed: None",
"notify_subscribers": true,
"published_at": "2026-10-07T04:00:00.000Z",
"published_at_timezone": null
},
"id": "5882301",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "8660713"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-10-07T04:32:22.748Z",
"report_type": "maintenance",
"starts_at": "2026-10-07T04:00:00.000Z",
"title": "Reactive maintenance on SIP outbound dialing infrastructure, US region"
},
"id": "1083557",
"relationships": {
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"data": [
{
"id": "5882991",
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},
{
"id": "5882990",
"type": "status_update"
},
{
"id": "5882301",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8547725"
},
{
"status": "resolved",
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}
],
"message": "The root cause has been identified, and the issue has been resolved, with downtime experienced between 1:55 and ending at 2:07",
"notify_subscribers": true,
"published_at": "2026-10-06T21:29:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5881859",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8547725"
},
{
"status": "degraded",
"status_page_resource_id": "8660713"
}
],
"message": "Outbound SIP Server downtime from 1:55 to 2:07, impacting outbound calls and call transfers. Currently seeing recovery, and the team is monitoring closely.",
"notify_subscribers": true,
"published_at": "2026-10-06T21:04:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5881742",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8547725"
},
{
"status": "resolved",
"status_page_resource_id": "8660713"
}
],
"message": "There will be reactive maintenance on SIP outbound dialing infrastructure, US region\n\nStatus: Scheduled\n\nWhat is affected: Our SIP infrastructure provider will upgrade the web server/API that controls outbound dialing, as part of remediating the root cause of today's incident. Inbound calls are not affected.\n\nWhen: Tuesday, October 6, 21:00–21:15 PT (04:00–04:15 UTC, Oct 7)\n\nWhat to expect: This work is not expected to be customer-impacting or noticeable. Outbound calls may briefly stall during the window; any impact should last less than 10 minutes. \n\nAction needed: None",
"notify_subscribers": true,
"published_at": "2026-10-07T00:09:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5882284",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8547725"
},
{
"status": "resolved",
"status_page_resource_id": "8660713"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-10-06T21:04:00.000Z",
"title": "SIP Server downtime "
},
"id": "1083466",
"relationships": {
"status_updates": {
"data": [
{
"id": "5881859",
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{
"id": "5881742",
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{
"id": "5882284",
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}
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}
},
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{
"attributes": {
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{
"status": "resolved",
"status_page_resource_id": "8547725"
},
{
"status": "resolved",
"status_page_resource_id": "8660713"
}
],
"message": "The issue has been resolved and calls are completing as expected. ",
"notify_subscribers": true,
"published_at": "2026-10-02T12:33:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5863515",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "downtime",
"status_page_resource_id": "8547725"
},
{
"status": "downtime",
"status_page_resource_id": "8660713"
}
],
"message": "Calls currently failing for SIP and Vapi member outbound. We are investigating root cause and will update shortly.",
"notify_subscribers": true,
"published_at": "2026-10-02T12:12:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5863458",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8547725"
},
{
"status": "degraded",
"status_page_resource_id": "8660713"
}
],
"message": "We have identified the root cause of the issue and the services are recovering. We are monitoring and will update shortly.",
"notify_subscribers": true,
"published_at": "2026-10-02T12:23:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5863482",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8547725"
},
{
"status": "resolved",
"status_page_resource_id": "8660713"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-10-02T12:12:00.000Z",
"title": "outbound SIP calls are failing"
},
"id": "1080062",
"relationships": {
"status_updates": {
"data": [
{
"id": "5863515",
"type": "status_update"
},
{
"id": "5863458",
"type": "status_update"
},
{
"id": "5863482",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8660710"
},
{
"status": "degraded",
"status_page_resource_id": "8660711"
}
],
"message": "We are currently working with our upstream provider to restore new number provisioning. Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. Next update within the hour or as soon as provisioning is restored.",
"notify_subscribers": true,
"published_at": "2026-09-29T21:05:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5850911",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8660710"
},
{
"status": "degraded",
"status_page_resource_id": "8660711"
}
],
"message": "No change - we are still awaiting confirmation from our upstream provider to restore new number provisioning.\n\nCreating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. We will post another update as soon as we have news.",
"notify_subscribers": true,
"published_at": "2026-09-29T22:18:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5851105",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8660710"
},
{
"status": "degraded",
"status_page_resource_id": "8660711"
}
],
"message": "We're aware of an issue provisioning new Vapi phone numbers - the team is actively looking into it. Calls to existing numbers and importing numbers from other providers are NOT impacted.",
"notify_subscribers": true,
"published_at": "2026-09-29T17:16:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5850181",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8660710"
},
{
"status": "degraded",
"status_page_resource_id": "8660711"
}
],
"message": "The team has identified the cause and are actively working on a fix. Creating new Vapi phone numbers remains unavailable; while existing numbers and imported numbers are unaffected.",
"notify_subscribers": true,
"published_at": "2026-09-29T18:55:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5850506",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8660710"
},
{
"status": "resolved",
"status_page_resource_id": "8660711"
}
],
"message": "New number provisioning has been restored as of 3:00 AM PT today. Creating Vapi phone numbers is working normally again. Thank you for your patience.",
"notify_subscribers": true,
"published_at": "2026-09-30T16:01:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5855295",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8660710"
},
{
"status": "resolved",
"status_page_resource_id": "8660711"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-29T17:16:00.000Z",
"title": "New Vapi Phone Number creation degraded"
},
"id": "1077399",
"relationships": {
"status_updates": {
"data": [
{
"id": "5850911",
"type": "status_update"
},
{
"id": "5851105",
"type": "status_update"
},
{
"id": "5850181",
"type": "status_update"
},
{
"id": "5850506",
"type": "status_update"
},
{
"id": "5855295",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-09-21T05:10:16.000Z",
"published_at_timezone": null
},
"id": "5810488",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Due to operational delays, the maintenance occurred at 10:50pm PT. We observed a decrease in the rate of outbound dials that returned to normal levels at 10:58pm PT. No on-going calls would have been impacted.",
"notify_subscribers": false,
"published_at": "2026-09-21T06:12:21.135Z",
"published_at_timezone": null
},
"id": "5810679",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "We are performing maintenance on our SIP infrastructure to improve monitoring and stability. This will result in ~1min downtime.\n\nWho is affected: Calls using Vapi numbers, SIP (sip.vapi.ai), or a BYO SIP trunk will be unable to connect during the maintenance.\nWho is not affected: Calls using a native Twilio, Telnyx, or Vonage number connected directly, web callers, or users in the Vapi EU or AUS regions.\n\nWhen: September 20, 2026, 10:00pm to 10:10pm PT\n\nWhat to expect: SIP calls will fail to connect for about 1 minute at 10:00pm PT and return the standard error response. We will then validate for the rest of the window while calls connect normally.\n\nAction needed: If one minute of failed calls is a concern, route through an alternate transport such as Twilio for the window.\n\nWe will update this page when calls are connecting again and when the work is complete.",
"notify_subscribers": true,
"published_at": "2026-09-21T05:00:16.000Z",
"published_at_timezone": null
},
"id": "5785119",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "8547725"
},
{
"status": "maintenance",
"status_page_resource_id": "8660710"
},
{
"status": "maintenance",
"status_page_resource_id": "8660711"
},
{
"status": "maintenance",
"status_page_resource_id": "8660712"
},
{
"status": "maintenance",
"status_page_resource_id": "8660713"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-09-21T05:10:16.000Z",
"report_type": "maintenance",
"starts_at": "2026-09-21T05:00:16.000Z",
"title": "SIP US Maintenance"
},
"id": "1064531",
"relationships": {
"status_updates": {
"data": [
{
"id": "5810488",
"type": "status_update"
},
{
"id": "5810679",
"type": "status_update"
},
{
"id": "5785119",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8342617"
},
{
"status": "degraded",
"status_page_resource_id": "8612548"
}
],
"message": "Our dashboard login provider's service is degraded. Our API remains functional.",
"notify_subscribers": true,
"published_at": "2026-09-18T23:00:00.000Z",
"published_at_timezone": "Bogota"
},
"id": "5803455",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8342617"
},
{
"status": "resolved",
"status_page_resource_id": "8612548"
}
],
"message": "Our login provider has recovered and the Vapi dashboard is fully operational again. ",
"notify_subscribers": true,
"published_at": "2026-09-18T23:10:00.000Z",
"published_at_timezone": "Bogota"
},
"id": "5803480",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8342617"
},
{
"status": "resolved",
"status_page_resource_id": "8612548"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-18T23:00:00.000Z",
"title": "Dashboard login is unavailable "
},
"id": "1068531",
"relationships": {
"status_updates": {
"data": [
{
"id": "5803455",
"type": "status_update"
},
{
"id": "5803480",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "9007650"
}
],
"message": "On Sunday, September 13, 2026, from 8:24 a.m. to 10:55 a.m. Pacific Time, Vapi Chat experienced a service disruption on both daily and weekly channels.\n\nDuring this period, requests to `/session` and `/session/{id}` timed out or returned HTTP 504 (Gateway Timeout) and 500 (Internal Server Error) responses, affecting chat session creation, retrieval, and management.\n\nService was restored at 10:55 a.m. Pacific Time. All other services, including voice calls, were unaffected on both channels.",
"notify_subscribers": true,
"published_at": "2026-09-13T18:00:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5774148",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "9007650"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-13T18:00:00.000Z",
"title": "[Resolved] Vapi Chat service disruption"
},
"id": "1062035",
"relationships": {
"status_updates": {
"data": [
{
"id": "5774148",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "We're performing scheduled maintenance on core database infrastructure.\n\nWhen: Tuesday, September 8st, 2026 — 9PM to 10PM PDT\n\nWhat to expect: Calls, API reads, and the dashboard continue to work normally throughout. During the window there are three brief periods, a couple of minutes each, where write operations may fail and need to be retried. This affects changes to assistants, phone numbers, and credentials.\n\nAction needed: None. Clients with standard retry behavior will not notice. If a write fails, retry it.\n\nWe'll update this page as the maintenance progresses and post a final note when it's complete.",
"notify_subscribers": true,
"published_at": "2026-09-10T04:00:00.000Z",
"published_at_timezone": null
},
"id": "5555131",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-09-10T05:30:00.000Z",
"published_at_timezone": null
},
"id": "5757067",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "8331917"
},
{
"status": "maintenance",
"status_page_resource_id": "8535055"
},
{
"status": "maintenance",
"status_page_resource_id": "8612548"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-09-10T05:30:00.000Z",
"report_type": "maintenance",
"starts_at": "2026-09-10T04:00:00.000Z",
"title": "Core database maintenance "
},
"id": "1004936",
"relationships": {
"status_updates": {
"data": [
{
"id": "5555131",
"type": "status_update"
},
{
"id": "5757067",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-09-09T00:15:28.000Z",
"published_at_timezone": null
},
"id": "5751867",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "We're performing routine maintenance on our telephony infrastructure in the EU region.\n\n*Users of the US regional deployment will not be affected (dashboard.vapi.ai, api.vapi.ai, sip.vapi.ai)*\n\nWhen: Wednesday, September 9 2-2:15am CET (Tuesday, September 8 5-5:15pm PT)\n\nWhat to expect: There will be downtime at 2am in which calls made using Vapi Numbers, directly via our SIP infrastructure, or via SIP trunk will not connect and fail immediately. After, there will be a period where we monitor and validate the maintenance but calls will start connecting again.\n\nAction needed: If there are concerns around minutes of downtime, customers can configure an alternate transport (i.e. Twilio) for calls.\n\nWe'll update this page as the maintenance progresses when SIP calls should be back online and when the update is completed altogether.",
"notify_subscribers": true,
"published_at": "2026-09-09T00:00:28.000Z",
"published_at_timezone": null
},
"id": "5705348",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "9001997"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-09-09T00:15:28.000Z",
"report_type": "maintenance",
"starts_at": "2026-09-09T00:00:28.000Z",
"title": "EU SIP Maintenance"
},
"id": "1049678",
"relationships": {
"status_updates": {
"data": [
{
"id": "5751867",
"type": "status_update"
},
{
"id": "5705348",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "We're performing scheduled maintenance on our database layer, including a capacity upgrade to a read replica and configuration updates to improve connection handling under load.\n\nBrief elevated API latency is possible. Active calls are not affected.",
"notify_subscribers": true,
"published_at": "2026-09-02T04:00:00.000Z",
"published_at_timezone": null
},
"id": "5669894",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "We completed the maintenance. ",
"notify_subscribers": true,
"published_at": "2026-09-02T04:28:41.743Z",
"published_at_timezone": null
},
"id": "5694410",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-09-02T04:28:41.743Z",
"published_at_timezone": null
},
"id": "5694411",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "8331917"
},
{
"status": "maintenance",
"status_page_resource_id": "8342617"
},
{
"status": "maintenance",
"status_page_resource_id": "8535055"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-09-02T04:28:41.743Z",
"report_type": "maintenance",
"starts_at": "2026-09-02T04:00:00.000Z",
"title": "DB Maintenance"
},
"id": "1037976",
"relationships": {
"status_updates": {
"data": [
{
"id": "5669894",
"type": "status_update"
},
{
"id": "5694410",
"type": "status_update"
},
{
"id": "5694411",
"type": "status_update"
}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [],
"message": "We're performing routine maintenance on our telephony infrastructure.\n\nWhen: Monday, August 31 9-10pm PT\n\nWhat to expect: There will be downtime for ~10min at 9pm in which calls made using Vapi Numbers, directly via our SIP infrastructure, or via SIP trunk will not connect and fail immediately. After, there will be a period where we monitor and validate the maintenance but calls will start connecting again.\n\nAction needed: If there are concerns around minutes of downtime, customers can configure an alternate transport (i.e. Twilio) for calls.\n\nWe'll update this page as the maintenance progresses when SIP calls should be back online and when the update is completed altogether.",
"notify_subscribers": true,
"published_at": "2026-09-01T04:00:35.000Z",
"published_at_timezone": null
},
"id": "5658833",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance has been completed successfully. All systems are operational, and we will continue to monitor for any regressions.",
"notify_subscribers": false,
"published_at": "2026-09-01T04:24:38.214Z",
"published_at_timezone": null
},
"id": "5688014",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-09-01T04:24:38.214Z",
"published_at_timezone": null
},
"id": "5688016",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "maintenance",
"status_page_resource_id": "8547725"
},
{
"status": "maintenance",
"status_page_resource_id": "8660710"
},
{
"status": "maintenance",
"status_page_resource_id": "8660711"
},
{
"status": "maintenance",
"status_page_resource_id": "8660712"
},
{
"status": "maintenance",
"status_page_resource_id": "8660713"
}
],
"aggregate_state": "resolved",
"ends_at": "2026-09-01T04:24:38.214Z",
"report_type": "maintenance",
"starts_at": "2026-09-01T04:00:35.000Z",
"title": "SIP Maintenance"
},
"id": "1034541",
"relationships": {
"status_updates": {
"data": [
{
"id": "5658833",
"type": "status_update"
},
{
"id": "5688014",
"type": "status_update"
},
{
"id": "5688016",
"type": "status_update"
}
]
}
},
"type": "status_report"
}
]
}