Vapi

vapi.ai

Vapi declares 21 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Google Cloud, OpenAI and Microsoft. No published changes since we first read it on Nov 5, 2026. 6 tracked vendors name Vapi as a subprocessor, including monday.com, Nooks and Relevance AI.

Subprocessors CSV of Vapi's subprocessors · Atom feed of Vapi's subprocessors DORA draft CSV of Vapi's subprocessors as declared by Vapi what's this? · 

21 third parties.

NamePurposeLocationListed since
Anthropic AIIf used, LLM.United States, EU
AssemblyAI AIIf used, TranscriberUnited States, EU
Cartesia If used, Transcriber, VoicesUnited States, EU
ClickHouse DatabaseUnited States, EU
Cloudflare DNS and Ingress.United States, EU
Daily If used, WebRTC.United States, EU
Databricks Data PlatformUnited States
Deepgram AIIf used, Transcriber, Voices.United States, EU
ElevenLabs AIIf used, Transcriber, Voices.United States, EU
Gladia.io If used, Transcriber.United States, EU
Google Cloud storage. If used, LLM, Transcriber.United States, EU
Groq AIIf used, LLM.United States
Microsoft Azure Servers. If used, Transcriber, LLM, Voice.United States, EU
Neon Database hostingUnited States, EU
OpenAI AIIf used, Transcriber, LLM, Voice.United States, EU
Soniox If used, Transcriber.United States, EU
Speechmatics AIIf used, TranscriberUnited States, EU
Supabase AuthenticationUnited States, EU
Twilio If used, Telephony.United States, EU
WorkOS SSO integration, AuthenticationUnited States
xAI AIIf used, Transcriber, LLM, VoicesUnited States, EU

Web TechnologiesCSV of Vapi's web technologies · Atom feed of Vapi's web technologies

Vapi's homepage made 206 requests to 21 domains, and 14 services controlled by another company.

Analytics (4): Reo.Dev, LinkedIn, Meta, RB2BMarketing automation (3): GetVector, Inc., Apollo, PropensityAdvertising (2): X Corp., Reddit, Inc.Tag managers (1): Google CloudCookie compliance (1): OsanoCDN (1): jsDelivrOther (2): Affiliate programs: Tolt; CMS: Prismic

14 third parties by category: Analytics 4Marketing automation 3Advertising 2Tag managers 1Cookie compliance 1CDN 1Other 2

Third parties 14 · 54 requests
Prismic Prismic 8% of the page's requests 16
GetVector, Inc. Vector 3% of the page's requests 6
Reo.Dev Reo.Dev 2% of the page's requests 5
X Corp. Twitter Ads 2% of the page's requests 5
Osano Osano 2% of the page's requests 4
Apollo Apollo.io 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Meta Facebook Pixel 2.9.437 1% of the page's requests 3
Reddit, Inc. Reddit Ads 1% of the page's requests 3
jsDelivr jsDelivr <1% of the page's requests 2
Google Cloudsubprocessor Google Tag Manager <1% of the page's requests 1
Propensity Propensity <1% of the page's requests 1
RB2B RB2B <1% of the page's requests 1
Tolt Tolt <1% of the page's requests 1
First party 1 · 152 requests
Vapi Framer Motion HSTS HockeyStack Linkedin Ads LottieFiles Next.js 16.2.5 Next.js App Router Open Graph PostHog Priority Hints React Sentry Turbopack Vercel Webpack core-js 3.49.0 74% of the page's requests 152

7 tracked companies loaded by the homepage are not in Vapi's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (6)CSV of the companies listing Vapi · Atom feed of the companies listing Vapi

6 companies
  • Lippy AI lippy.ai Voice AI platform and conversational AI services
  • MangoApps mangoapps.com Voice AI Agents (optional)
  • monday.com monday.com
  • Nooks nooks.ai Conversational AI functionality within the Services
  • Relevance AI relevanceai.com Cloud APIs; Engineering
  • Town town.com AI phone calls, call orchestration, and call transcript processing.

Service statusCSV of Vapi's status page incidents · Atom feed of Vapi's status page incidents

Aug 14: before our history of this status pageAug 15: before our history of this status pageAug 16: before our history of this status pageAug 17: before our history of this status pageAug 18: before our history of this status pageAug 19: before our history of this status pageAug 20: before our history of this status pageAug 21: before our history of this status pageAug 22: before our history of this status pageAug 23: before our history of this status pageAug 24: before our history of this status pageAug 25: before our history of this status pageAug 26: before our history of this status pageAug 27: before our history of this status pageAug 28: before our history of this status pageAug 29: before our history of this status pageAug 30: before our history of this status pageAug 31: before our history of this status pageSep 1: before our history of this status pageSep 2: before our history of this status pageSep 3: before our history of this status pageSep 4: before our history of this status pageSep 5: before our history of this status pageSep 6: before our history of this status pageSep 7: before our history of this status pageSep 8: before our history of this status pageSep 9: before our history of this status pageSep 10: before our history of this status pageSep 11: before our history of this status pageSep 12: before our history of this status pageSep 13: 1 incident (1 no impact stated)Sep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: 1 incident (1 minor)Sep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 1 incident (1 minor)Sep 30: no incident reportedOct 1: no incident reportedOct 2: 1 incident (1 major)Oct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 minor)Oct 7: no incident reportedOct 8: 1 incident (1 minor)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 major)Oct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: 1 incident (1 major)Oct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: 1 incident (1 minor)Nov 11: no incident reported

90 days agotoday

  • 9 incidents in 59 days
  • 3 major or critical
  • 3 h 5 min typical time to resolve
  • 49 min longest major
BeganIncidentImpactLasted
Degraded Service: Insights API and Boards Inaccessibleminor42 h 41 min
Dashboard is unavailablemajor49 min
docs.vapi.ai is unavailablemajor8 min
Degraded performance: SIP BYO trunk creationminor20 h 20 min
SIP Server downtimeminor3 h 5 min
outbound SIP calls are failingmajor21 min
New Vapi Phone Number creation degradedminor22 h 45 min
Dashboard login is unavailableminor10 min

Incidents per month

0 3 6 Sep 2026: 3 incidents (2 minor, 1 no impact stated) · partial: our history begins Sep 13 · typical time to resolve 22 h 45 min Oct 2026: 5 incidents (3 major, 2 minor) · typical time to resolve 49 min Nov 2026: 1 incident (1 minor) · typical time to resolve 42 h 41 min Sep 2026Oct Nov

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidentsBar
Vapi Dashboard3
Vapi SIP3
SIP Outbound2
Vapi Auth1
Vapi Chat1
Vapi Docs1
Vapi Numbers Inbound1
Vapi Numbers Outbound1

As Vapi's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Vapi's subprocessorsCSV of incidents reported by vendors Vapi lists · Atom feed of incidents reported by vendors Vapi lists

303 reported incidents in the last 30 days, by 12 of the vendors Vapi lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Vapi was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SupabaseProject Lifecycle Issues in ap-northeast-1 minor4 h 48 min
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minorongoing
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
SpeechmaticsDegraded performance and errors for Batch transcription in US2 minor2 h
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
DeepgramFlux TTS high latency and websocket disconnects major9 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h

And 278 more. All of them: CSV · Who is around them.

ChangesCSV of Vapi's changes · Atom feed of Vapi's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Vapi's site

Vapi transparency rating

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