Snapshot 257626
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{
"incidents": [
{
"created_at": "2026-11-11T15:52:52Z",
"id": "01M75MZRXSV8GEFVYJS3HMM0DM",
"impact": "major",
"incident_updates": [
{
"body": "Slack has confirmed the [incident](https://slack-status.com/2026-11/b8bb993128ac94f5) is fully resolved on their end, please reach out to Pylon support with any questions.",
"created_at": "2026-11-11T19:06:51Z",
"display_at": "2026-11-11T19:06:51Z",
"id": "01M7602YXYZTKD34M1JXA11D31",
"incident_id": "01M75MZRXSV8GEFVYJS3HMM0DM",
"status": "resolved",
"updated_at": "2026-11-11T19:06:51Z"
},
{
"body": "Our engineering team has confirmed the Pylon \u003c\u003e Slack integration is fully functional, we are closely monitoring and will post a final update once Slack resolves their incident.\n\nDuring the incident window, message ingestion was unaffected, messages sent from Pylon to Slack may have had a small delay before sending. Some Slack DM notifications sent by Pylon between 14:55–15:22 UTC were also affected. Users may have seen the Slack integration as unhealthy within Pylon.\n\nWe apologize for any impact this had on your operation, please reach out to Pylon support with any questions.",
"created_at": "2026-11-11T17:30:53Z",
"display_at": "2026-11-11T17:30:53Z",
"id": "01M75TK83H5GY8BDXFXJ59QDBA",
"incident_id": "01M75MZRXSV8GEFVYJS3HMM0DM",
"status": "monitoring",
"updated_at": "2026-11-11T17:30:53Z"
},
{
"body": "We’re seeing signs of recovery for Slack integration connectivity, though Slack is still reporting impact across several areas, including Connectivity, Messaging, Apps/Integrations/APIs, and Workspace/Org Administration.\n\nYou may still encounter intermittent issues while Slack continues recovering. We recommend continuing to monitor Slack’s status page for the latest updates and confirmation of full recovery: \u003chttps://slack-status.com/2026-11/b8bb993128ac94f5\u003e.\n\nWe’ll also continue monitoring and will share another update once we’ve confirmed the issue is fully resolved.",
"created_at": "2026-11-11T16:30:10Z",
"display_at": "2026-11-11T16:30:10Z",
"id": "01M75Q429J2RHZWQSVZ0PETEMF",
"incident_id": "01M75MZRXSV8GEFVYJS3HMM0DM",
"status": "monitoring",
"updated_at": "2026-11-11T16:30:10Z"
},
{
"body": "We’re investigating reports of Slack integrations appearing disconnected or inactive in Pylon.\n\nSome customers may see prompts to reauthorize Slack, “Unable to connect to Slack” messages, or Slack integrations showing as inactive even after reauthorization. \n\n\nThis appears to be related to an active Slack-side service disruption, and we expect affected Pylon Slack integrations to recover once Slack services stabilize. We’re continuing to monitor Slack’s status and will update this page as we learn more.\n\nCustomers can also follow Slack’s status page here: \u003chttps://slack-status.com/\u003e",
"created_at": "2026-11-11T15:52:52Z",
"display_at": "2026-11-11T15:52:52Z",
"id": "01M75MZRXSQYDNVZG3GN2KKR3V",
"incident_id": "01M75MZRXSV8GEFVYJS3HMM0DM",
"status": "investigating",
"updated_at": "2026-11-11T15:52:52Z"
}
],
"name": "Slack Integration Connection Issues",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-11-11T19:06:51Z",
"status": "resolved",
"updated_at": "2026-11-11T19:06:51Z"
},
{
"created_at": "2026-11-05T16:27:41Z",
"id": "01M6P8K630461M0Y78WJ8VP9J1",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational.",
"created_at": "2026-11-05T19:43:46Z",
"display_at": "2026-11-05T19:43:46Z",
"id": "01M6PKT7KM937JVCXP7J2TY1D8",
"incident_id": "01M6P8K630461M0Y78WJ8VP9J1",
"status": "resolved",
"updated_at": "2026-11-05T19:43:46Z"
},
{
"body": "We have implemented a fix and are monitoring our systems.",
"created_at": "2026-11-05T18:57:10Z",
"display_at": "2026-11-05T18:57:10Z",
"id": "01M6PH4XFR2RQ46E3WKK5YYVH2",
"incident_id": "01M6P8K630461M0Y78WJ8VP9J1",
"status": "monitoring",
"updated_at": "2026-11-05T18:57:10Z"
},
{
"body": "We have identified the underlying cause of the issue and are working on a fix.",
"created_at": "2026-11-05T17:10:30Z",
"display_at": "2026-11-05T17:10:30Z",
"id": "01M6PB1KFRH9MGE5HGGZXBG193",
"incident_id": "01M6P8K630461M0Y78WJ8VP9J1",
"status": "identified",
"updated_at": "2026-11-05T17:10:30Z"
},
{
"body": "We are aware of an issue affecting delayed ingestion of analytics data and are actively investigating.",
"created_at": "2026-11-05T16:27:41Z",
"display_at": "2026-11-05T16:27:41Z",
"id": "01M6P8K6301QCP7JRJS61FZ82T",
"incident_id": "01M6P8K630461M0Y78WJ8VP9J1",
"status": "investigating",
"updated_at": "2026-11-05T16:27:41Z"
}
],
"name": "Delay in Analytics Data",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-11-05T19:43:46Z",
"status": "resolved",
"updated_at": "2026-11-05T19:43:46Z"
},
{
"created_at": "2026-11-04T15:50:05Z",
"id": "01M6KM1MVKN149KJ26V6NDV0YV",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational and all delayed messages have been delivered.",
"created_at": "2026-11-04T17:07:20Z",
"display_at": "2026-11-04T17:07:20Z",
"id": "01M6KRF2WVPF8VVGBAVWVEC2DA",
"incident_id": "01M6KM1MVKN149KJ26V6NDV0YV",
"status": "resolved",
"updated_at": "2026-11-04T17:07:20Z"
},
{
"body": "Our vendor has deployed a fix for the delay and are monitoring. ",
"created_at": "2026-11-04T16:51:12Z",
"display_at": "2026-11-04T16:51:12Z",
"id": "01M6KQHHTCG2KT9606856ZQNAP",
"incident_id": "01M6KM1MVKN149KJ26V6NDV0YV",
"status": "monitoring",
"updated_at": "2026-11-04T16:51:12Z"
},
{
"body": "We have identified the underlying cause of the issue and it is on our upstream vendors end. \n\nLink to their [status page here](https://status.postmarkapp.com/notices/jl1sq1h3iqx4fklf-delays-processing-inbound-messages). ",
"created_at": "2026-11-04T16:11:41Z",
"display_at": "2026-11-04T16:11:41Z",
"id": "01M6KN962JWAZ7FGA5VAY3D7JW",
"incident_id": "01M6KM1MVKN149KJ26V6NDV0YV",
"status": "identified",
"updated_at": "2026-11-04T16:11:41Z"
},
{
"body": "We are aware of an issue with inbound emails experiencing a delay of 10-15 minutes and are actively investigating.",
"created_at": "2026-11-04T15:50:05Z",
"display_at": "2026-11-04T15:50:05Z",
"id": "01M6KM1MVKJAS8HE1YWGC4PQ31",
"incident_id": "01M6KM1MVKN149KJ26V6NDV0YV",
"status": "investigating",
"updated_at": "2026-11-04T15:50:05Z"
}
],
"name": "Inbound Email Delays",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-11-04T17:07:20Z",
"status": "resolved",
"updated_at": "2026-11-04T17:07:20Z"
},
{
"created_at": "2026-10-14T21:36:55Z",
"id": "01M4Y5HKJPRKFG8Q6NCX9E93M1",
"impact": "none",
"incident_updates": [
{
"body": "Our engineering team has confirmed that this is now fully resolved. We apologize for any impact this had on your operations and please reach out to Pylon support with any questions.",
"created_at": "2026-10-14T21:56:40Z",
"display_at": "2026-10-14T21:34:00Z",
"id": "01M4Y6NRR4NZQRA3WC0J9YWPNP",
"incident_id": "01M4Y5HKJPRKFG8Q6NCX9E93M1",
"status": "resolved",
"updated_at": "2026-10-14T21:56:53Z"
},
{
"body": "Our engineering team has identified and fixed an issue preventing some pages in Pylon from loading. We are closely monitoring and will post an update here once we have confirmed it's fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-10-14T21:36:55Z",
"display_at": "2026-10-14T21:28:00Z",
"id": "01M4Y5HKJPEED2ZAN9Q4ECJFV8",
"incident_id": "01M4Y5HKJPRKFG8Q6NCX9E93M1",
"status": "monitoring",
"updated_at": "2026-10-14T21:39:49Z"
}
],
"name": "Platform loading issues",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-10-14T21:34:00Z",
"status": "resolved",
"updated_at": "2026-10-14T21:56:40Z"
},
{
"created_at": "2026-10-12T12:28:59Z",
"id": "01M4R1CVW391EPNDCBTBG9J0NH",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational.",
"created_at": "2026-10-12T12:51:41Z",
"display_at": "2026-10-12T12:51:41Z",
"id": "01M4R2PEN1GE3QTFRCHF1SHJJE",
"incident_id": "01M4R1CVW391EPNDCBTBG9J0NH",
"status": "resolved",
"updated_at": "2026-10-12T12:51:41Z"
},
{
"body": "We have implemented a fix and are monitoring our systems. ",
"created_at": "2026-10-12T12:36:11Z",
"display_at": "2026-10-12T12:36:11Z",
"id": "01M4R1T27X3T1D5NCH0ANJ0RBF",
"incident_id": "01M4R1CVW391EPNDCBTBG9J0NH",
"status": "monitoring",
"updated_at": "2026-10-12T12:36:11Z"
},
{
"body": "We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time.\nOur team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption.",
"created_at": "2026-10-12T12:28:59Z",
"display_at": "2026-10-12T12:28:59Z",
"id": "01M4R1CVW3XFEH4JS6BDV6MFT6",
"incident_id": "01M4R1CVW391EPNDCBTBG9J0NH",
"status": "investigating",
"updated_at": "2026-10-12T12:28:59Z"
}
],
"name": "[EU-hosted instances] Platform Loading Issues/Unable to Login",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-10-12T12:51:41Z",
"status": "resolved",
"updated_at": "2026-10-12T12:51:41Z"
},
{
"created_at": "2026-10-06T19:13:42Z",
"id": "01M49A5KXZ233Y05N5W621E809",
"impact": "minor",
"incident_updates": [
{
"body": "Our engineering team has confirmed that the underlying issue has been fixed and the platform is fully operational. This incident may have manifested itself in page loading issues, delays in messages appearing in Pylon, delays in events processing (e.g. status changes and assignment), duplicated alerts, and errors when sending broadcasts.\n\nWe apologize for any impact this had on your operation and a detailed RCA will be available upon request. Please reach out to Pylon support with any questions.",
"created_at": "2026-10-06T20:02:56Z",
"display_at": "2026-10-06T20:02:56Z",
"id": "01M49CZS22PMEV7FC0548AATXK",
"incident_id": "01M49A5KXZ233Y05N5W621E809",
"status": "resolved",
"updated_at": "2026-10-06T20:02:56Z"
},
{
"body": "Our engineering team has rolled out a fix for the underlying issue and we are seeing our systems recover. We are closely monitoring and will post updates here once we have confirmed this is fully resolved. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-10-06T19:38:24Z",
"display_at": "2026-10-06T19:38:24Z",
"id": "01M49BJV0YG2NDMTN4SP6G9HES",
"incident_id": "01M49A5KXZ233Y05N5W621E809",
"status": "monitoring",
"updated_at": "2026-10-06T19:38:24Z"
},
{
"body": "Our engineering team has identified an issue causing loading issues and delays in event processing. We will post updates here as soon as they are available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions.",
"created_at": "2026-10-06T19:13:42Z",
"display_at": "2026-10-06T19:13:42Z",
"id": "01M49A5KXZVR86J715R1GXZYBW",
"incident_id": "01M49A5KXZ233Y05N5W621E809",
"status": "identified",
"updated_at": "2026-10-06T19:13:42Z"
}
],
"name": "Platform loading issues and events processing delay",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-10-06T20:02:56Z",
"status": "resolved",
"updated_at": "2026-10-06T20:46:32Z"
},
{
"created_at": "2026-10-01T13:08:40Z",
"id": "01M3VS9M188XP8RQBAGX78Y00S",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational.",
"created_at": "2026-10-01T13:31:59Z",
"display_at": "2026-10-01T13:31:59Z",
"id": "01M3VTMB13CMA9XKK1BA1BSGDA",
"incident_id": "01M3VS9M188XP8RQBAGX78Y00S",
"status": "resolved",
"updated_at": "2026-10-01T13:31:59Z"
},
{
"body": "We have implemented a fix and are monitoring our systems.",
"created_at": "2026-10-01T13:27:19Z",
"display_at": "2026-10-01T13:27:19Z",
"id": "01M3VTBRYXHBDWE25RM3JH93QW",
"incident_id": "01M3VS9M188XP8RQBAGX78Y00S",
"status": "monitoring",
"updated_at": "2026-10-01T13:27:19Z"
},
{
"body": "We have identified the underlying cause of the issue and are working on a fix.",
"created_at": "2026-10-01T13:20:17Z",
"display_at": "2026-10-01T13:20:17Z",
"id": "01M3VSYX1K85K7K8SWCK9RKANN",
"incident_id": "01M3VS9M188XP8RQBAGX78Y00S",
"status": "identified",
"updated_at": "2026-10-01T13:20:17Z"
},
{
"body": "We are aware of an issue affecting SMS messages and Phone calls and are actively investigating.",
"created_at": "2026-10-01T13:08:40Z",
"display_at": "2026-10-01T13:08:40Z",
"id": "01M3VS9M18GTGE6TQMSA2H3PE0",
"incident_id": "01M3VS9M188XP8RQBAGX78Y00S",
"status": "investigating",
"updated_at": "2026-10-01T13:08:40Z"
}
],
"name": "Errors when sending SMS and receiving phone calls",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-10-01T13:31:59Z",
"status": "resolved",
"updated_at": "2026-10-01T13:31:59Z"
},
{
"created_at": "2026-09-28T16:14:07Z",
"id": "01M3MCQ20QZKHKD61ED9J6WPFB",
"impact": "major",
"incident_updates": [
{
"body": "This has been resolved. All inbound email processing have been caught up. No messages have been lost.",
"created_at": "2026-09-28T18:03:44Z",
"display_at": "2026-09-28T18:03:44Z",
"id": "01M3MJZRB4ZMTJKYZTAP88DWGP",
"incident_id": "01M3MCQ20QZKHKD61ED9J6WPFB",
"status": "resolved",
"updated_at": "2026-09-28T18:03:44Z"
},
{
"body": "We have been alerted to an incident with our email provider, affecting US hosted Pylon workspaces, causing delayed processing of inbound delays that began at 8:25 PDT. No messages were lost and were queued for processing.\n\nAs of 9:03 PDT they have implemented a fix and inbound message processing is now recovering. Delayed messages are being worked through, and processing times are returning to normal. We are continuing to monitor this fix to confirm a full recover.",
"created_at": "2026-09-28T16:14:07Z",
"display_at": "2026-09-28T16:14:07Z",
"id": "01M3MCQ20QD559V38W5MBM9SZ4",
"incident_id": "01M3MCQ20QZKHKD61ED9J6WPFB",
"status": "monitoring",
"updated_at": "2026-09-28T16:14:07Z"
}
],
"name": "Inbound Email Delays for US Hosted Workspaces",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-09-28T18:03:44Z",
"status": "resolved",
"updated_at": "2026-09-28T18:03:44Z"
},
{
"created_at": "2026-09-09T23:01:13Z",
"id": "01M246ESPCRZADZ1H0PF3WTPXS",
"impact": "critical",
"incident_updates": [
{
"body": "This issue has been resolved. No data was lost as a result of this incident.\n\nBetween 3:40 PM and 4:20 PM PT, Pylon experienced a delay in syncing new issues to the platform. During this window, new data appeared with up to a 10-minute delay, which caused certain dashboard operations to fail intermittently. \n\n_We apologize for the disruption this may have caused to your team's workflow, and we'll continue working to prevent similar issues going forward._",
"created_at": "2026-09-09T23:53:09Z",
"display_at": "2026-09-09T23:53:09Z",
"id": "01M249DWWXVEZWFE1Q33G4YQ3A",
"incident_id": "01M246ESPCRZADZ1H0PF3WTPXS",
"status": "resolved",
"updated_at": "2026-09-09T23:53:09Z"
},
{
"body": "The issue has been resolved and all systems are operational.",
"created_at": "2026-09-09T23:23:23Z",
"display_at": "2026-09-09T23:23:23Z",
"id": "01M247QD98WW9TSRTA74SWV8N4",
"incident_id": "01M246ESPCRZADZ1H0PF3WTPXS",
"status": "resolved",
"updated_at": "2026-09-09T23:23:23Z"
},
{
"body": "We have implemented a fix and are monitoring our systems.",
"created_at": "2026-09-09T23:22:04Z",
"display_at": "2026-09-09T23:22:04Z",
"id": "01M247MZS0Q5EFA0SJ45FVG44T",
"incident_id": "01M246ESPCRZADZ1H0PF3WTPXS",
"status": "monitoring",
"updated_at": "2026-09-09T23:22:04Z"
},
{
"body": "We have identified the underlying cause of the issue and are working on a fix right now. We apologize for any inconveniences in existing workflows and customer interactions.",
"created_at": "2026-09-09T23:03:00Z",
"display_at": "2026-09-09T23:03:00Z",
"id": "01M246J2AH80ZC6Y7FYMPQ3G6B",
"incident_id": "01M246ESPCRZADZ1H0PF3WTPXS",
"status": "identified",
"updated_at": "2026-09-09T23:03:00Z"
},
{
"body": "We are aware of an issue affecting general Pylon latency issues and are actively investigating. ",
"created_at": "2026-09-09T23:01:13Z",
"display_at": "2026-09-09T23:01:13Z",
"id": "01M246ESPCK6W7EDPSB0MJ1NJG",
"incident_id": "01M246ESPCRZADZ1H0PF3WTPXS",
"status": "investigating",
"updated_at": "2026-09-09T23:01:13Z"
}
],
"name": "Latency Issues within the Pylon Platform",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-09-09T23:23:23Z",
"status": "resolved",
"updated_at": "2026-09-09T23:53:09Z"
},
{
"created_at": "2026-09-08T13:14:03Z",
"id": "01M20JEYSKK26P0XTG2XJMYEAZ",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational. ",
"created_at": "2026-09-08T13:35:17Z",
"display_at": "2026-09-08T13:35:17Z",
"id": "01M20KNV7Y90M4C8HWZZ2PS3RN",
"incident_id": "01M20JEYSKK26P0XTG2XJMYEAZ",
"status": "resolved",
"updated_at": "2026-09-08T13:35:17Z"
},
{
"body": "We have implemented a fix for the error messages and are monitoring our systems.",
"created_at": "2026-09-08T13:28:23Z",
"display_at": "2026-09-08T13:28:23Z",
"id": "01M20K96V35HNEBR5AEEETAJD4",
"incident_id": "01M20JEYSKK26P0XTG2XJMYEAZ",
"status": "monitoring",
"updated_at": "2026-09-08T13:28:23Z"
},
{
"body": "Our engineers have identified the underlying cause of the issue and are working on a fix.",
"created_at": "2026-09-08T13:19:29Z",
"display_at": "2026-09-08T13:19:29Z",
"id": "01M20JRX7VZS124KQPS2C7W84W",
"incident_id": "01M20JEYSKK26P0XTG2XJMYEAZ",
"status": "identified",
"updated_at": "2026-09-08T13:19:29Z"
},
{
"body": "We are aware of an issue where an Error message appears when navigating on tickets and are actively investigating.",
"created_at": "2026-09-08T13:14:03Z",
"display_at": "2026-09-08T13:14:03Z",
"id": "01M20JEYSKKACTK2ERF9TTTJHZ",
"incident_id": "01M20JEYSKK26P0XTG2XJMYEAZ",
"status": "investigating",
"updated_at": "2026-09-08T13:14:03Z"
}
],
"name": "General error messages navigating on tickets",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-09-08T13:35:17Z",
"status": "resolved",
"updated_at": "2026-09-08T13:35:17Z"
},
{
"created_at": "2026-08-18T17:23:28Z",
"id": "01M0AYCJ3STM5HFM6192PM8B33",
"impact": "minor",
"incident_updates": [
{
"body": "Our engineering team has confirmed that this is now fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-08-18T17:40:05Z",
"display_at": "2026-08-18T17:40:05Z",
"id": "01M0AZAZFNNGHDCB0CK90B5E34",
"incident_id": "01M0AYCJ3STM5HFM6192PM8B33",
"status": "resolved",
"updated_at": "2026-08-18T17:40:05Z"
},
{
"body": "Our engineering team has rolled out a fix and we are seeing Analytics dashboards recover. We are continuing to monitor and will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions.",
"created_at": "2026-08-18T17:32:03Z",
"display_at": "2026-08-18T17:32:03Z",
"id": "01M0AYW8V2Z091CQX1EY859JTF",
"incident_id": "01M0AYCJ3STM5HFM6192PM8B33",
"status": "monitoring",
"updated_at": "2026-08-18T17:32:03Z"
},
{
"body": "Our engineering team has rolled out a fix and we are seeing Analytics dashboards recover. We are continuing to monitor and will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions.",
"created_at": "2026-08-18T17:31:32Z",
"display_at": "2026-08-18T17:31:32Z",
"id": "01M0AYVAT4XSWTKAK6P9T6WM8G",
"incident_id": "01M0AYCJ3STM5HFM6192PM8B33",
"status": "identified",
"updated_at": "2026-08-18T17:31:32Z"
},
{
"body": "Our engineering team is investigating loading issues in Analytics. We will post updates here as they are available. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-08-18T17:23:28Z",
"display_at": "2026-08-18T17:23:28Z",
"id": "01M0AYCJ3SXSR6RHANQ1YVJ0HQ",
"incident_id": "01M0AYCJ3STM5HFM6192PM8B33",
"status": "investigating",
"updated_at": "2026-08-18T17:23:28Z"
}
],
"name": "Analytics dashboard loading issues",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-08-18T17:40:05Z",
"status": "resolved",
"updated_at": "2026-08-18T17:40:05Z"
},
{
"created_at": "2026-08-17T17:42:29Z",
"id": "01M08D2MWSNK3RVB3T6EB673W0",
"impact": "major",
"incident_updates": [
{
"body": "Github has confirmed the [incident](https://www.githubstatus.com/incidents/zkxwbgr0cnmx) is fully resolved on their end, please reach out to Pylon support with any questions.",
"created_at": "2026-08-17T22:21:03Z",
"display_at": "2026-08-17T22:21:03Z",
"id": "01M08X0QYA6VNFX2KHC0N5AX1C",
"incident_id": "01M08D2MWSNK3RVB3T6EB673W0",
"status": "resolved",
"updated_at": "2026-08-17T22:21:03Z"
},
{
"body": "We are seeing codebase search failures within Pylon due to an upstream [Github incident](https://www.githubstatus.com/incidents/zkxwbgr0cnmx), our engineering team is closely monitoring and we will post updates here as they become available. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-08-17T17:42:29Z",
"display_at": "2026-08-17T17:42:29Z",
"id": "01M08D2MWS6W9EV51GK4903MDW",
"incident_id": "01M08D2MWSNK3RVB3T6EB673W0",
"status": "identified",
"updated_at": "2026-08-17T17:42:29Z"
}
],
"name": "Codebase search failures",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-08-17T22:21:03Z",
"status": "resolved",
"updated_at": "2026-08-17T22:21:03Z"
},
{
"created_at": "2026-07-15T18:40:54Z",
"id": "01KXKH9X1D4NNM7MSH7A39WPPY",
"impact": "major",
"incident_updates": [
{
"body": "Our vendor has confirmed this is now fully resolved and all Phone and SMS functionality within Pylon has been restored. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T21:45:16Z",
"display_at": "2026-07-15T21:45:16Z",
"id": "01KXKVVFYWHHAW9K1CX88KNJN3",
"incident_id": "01KXKH9X1D4NNM7MSH7A39WPPY",
"status": "resolved",
"updated_at": "2026-07-15T21:45:16Z"
},
{
"body": "Our upstream Phones/SMS vendor has moved their [ongoing incident](https://status.telnyx.com/) to monitoring. Phone/SMS functionality has been restored within Pylon and we will post another update once they have fully resolved the incident. Please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T20:46:11Z",
"display_at": "2026-07-15T20:46:11Z",
"id": "01KXKRF9TG1SJC8YEEAZHS5ZYD",
"incident_id": "01KXKH9X1D4NNM7MSH7A39WPPY",
"status": "monitoring",
"updated_at": "2026-07-15T20:46:11Z"
},
{
"body": "Our upstream Phones/SMS vendor has an [ongoing incident](https://status.telnyx.com/) preventing voice calling and SMS from functioning within Pylon. We will post updates here as soon as they are available from our vendor. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T18:40:54Z",
"display_at": "2026-07-15T18:40:54Z",
"id": "01KXKH9X1D1689QVNPBWHWP4YA",
"incident_id": "01KXKH9X1D4NNM7MSH7A39WPPY",
"status": "identified",
"updated_at": "2026-07-15T18:40:54Z"
}
],
"name": "Phones/SMS features not functioning",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-07-15T21:45:16Z",
"status": "resolved",
"updated_at": "2026-07-15T21:45:16Z"
},
{
"created_at": "2026-07-15T17:42:26Z",
"id": "01KXKDYTZZEYDSGYM4YQFJ9Z9Z",
"impact": "minor",
"incident_updates": [
{
"body": "Our engineering team has confirmed that this is now fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T20:25:42Z",
"display_at": "2026-07-15T20:25:42Z",
"id": "01KXKQ9T37V4RG5AAV6667WBTP",
"incident_id": "01KXKDYTZZEYDSGYM4YQFJ9Z9Z",
"status": "resolved",
"updated_at": "2026-07-15T20:25:42Z"
},
{
"body": "Our engineering team has rolled out an additional fix and we are monitoring. We will share another update once we have confirmed this is fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T19:17:29Z",
"display_at": "2026-07-15T19:17:29Z",
"id": "01KXKKCWXANF3MR6VZRRQ9Q4XX",
"incident_id": "01KXKDYTZZEYDSGYM4YQFJ9Z9Z",
"status": "monitoring",
"updated_at": "2026-07-15T19:17:29Z"
},
{
"body": "Our engineering team is continuing to work on a fix for intermittent delays in search results. We will post updates here as they become available, please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T19:01:07Z",
"display_at": "2026-07-15T19:01:07Z",
"id": "01KXKJEXSZ8M1AK3TXZBY8CHK8",
"incident_id": "01KXKDYTZZEYDSGYM4YQFJ9Z9Z",
"status": "identified",
"updated_at": "2026-07-15T19:01:07Z"
},
{
"body": "Our engineering team has confirmed this is fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T18:28:20Z",
"display_at": "2026-07-15T18:28:20Z",
"id": "01KXKGJWNHHK0KH016WDCQEZ39",
"incident_id": "01KXKDYTZZEYDSGYM4YQFJ9Z9Z",
"status": "resolved",
"updated_at": "2026-07-15T18:28:20Z"
},
{
"body": "Our engineering team has implemented a fix and search has recovered. We are continuing to monitor and will share another update once we have confirmed this is fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T17:47:13Z",
"display_at": "2026-07-15T17:47:13Z",
"id": "01KXKE7M3BBEEG5DNNM88A7E1E",
"incident_id": "01KXKDYTZZEYDSGYM4YQFJ9Z9Z",
"status": "monitoring",
"updated_at": "2026-07-15T17:47:13Z"
},
{
"body": "Our engineering team is investigating an issue causing a delay in search results appearing within the platform. We will post updates as they become available, please reach out to Pylon support with any questions.",
"created_at": "2026-07-15T17:42:26Z",
"display_at": "2026-07-15T17:42:26Z",
"id": "01KXKDYTZZZXGGVWWHRE3T69EC",
"incident_id": "01KXKDYTZZEYDSGYM4YQFJ9Z9Z",
"status": "investigating",
"updated_at": "2026-07-15T17:42:26Z"
}
],
"name": "Delays in Search on the platform",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-07-15T18:28:20Z",
"status": "resolved",
"updated_at": "2026-07-15T20:25:42Z"
},
{
"created_at": "2026-07-10T16:46:12Z",
"id": "01KX6ER93D2FN83RJY3RXC57B9",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational. We will follow this update with a more detailed analysis and accurate timeline from our engineering team. ",
"created_at": "2026-07-12T15:44:03Z",
"display_at": "2026-07-12T15:44:03Z",
"id": "01KXBFZXN8P77FC8PAN4P0NFEJ",
"incident_id": "01KX6ER93D2FN83RJY3RXC57B9",
"status": "resolved",
"updated_at": "2026-07-12T15:44:03Z"
},
{
"body": "We are continuing to evaluate and monitor the impact to ensure full service is restored across all of our product areas. ",
"created_at": "2026-07-10T18:26:20Z",
"display_at": "2026-07-10T18:26:20Z",
"id": "01KX6MFMJZNG7M884X8MZN62C0",
"incident_id": "01KX6ER93D2FN83RJY3RXC57B9",
"status": "monitoring",
"updated_at": "2026-07-10T18:26:20Z"
},
{
"body": "The upstream vendor has resolved the root cause of the issue and are monitoring their systems. We are continuing to evaluate and monitor the impact to ensure full service is restored across all of our product areas. ",
"created_at": "2026-07-10T18:20:28Z",
"display_at": "2026-07-10T18:20:28Z",
"id": "01KX6M4WTDCJAJNBZTBJ2A1XN7",
"incident_id": "01KX6ER93D2FN83RJY3RXC57B9",
"status": "identified",
"updated_at": "2026-07-10T18:20:28Z"
},
{
"body": "The upstream vendor has identified the issue and are implementing a fix. Login to the Pylon platform should no longer be impacted.",
"created_at": "2026-07-10T17:20:02Z",
"display_at": "2026-07-10T17:20:02Z",
"id": "01KX6GP7EFW14XDH9H8TN9428H",
"incident_id": "01KX6ER93D2FN83RJY3RXC57B9",
"status": "identified",
"updated_at": "2026-07-10T17:20:02Z"
},
{
"body": "Updating to include some AI systems like Pylon MCP are also impacted. An upstream vendor outage is being scoped as the potential root cause. \n\n\u003chttps://status.launchdarkly.com/\u003e",
"created_at": "2026-07-10T16:57:10Z",
"display_at": "2026-07-10T16:57:10Z",
"id": "01KX6FCBP391CCXDPSHAS9A0S4",
"incident_id": "01KX6ER93D2FN83RJY3RXC57B9",
"status": "investigating",
"updated_at": "2026-07-10T16:57:10Z"
},
{
"body": "We are aware of an issue affecting users being redirected to login screen and login attempts failing and are actively investigating.",
"created_at": "2026-07-10T16:46:12Z",
"display_at": "2026-07-10T16:46:12Z",
"id": "01KX6ER93DVWYM94NM3P946CJK",
"incident_id": "01KX6ER93D2FN83RJY3RXC57B9",
"status": "investigating",
"updated_at": "2026-07-10T16:46:12Z"
}
],
"name": "Dashboard Login failures",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-07-12T15:44:03Z",
"status": "resolved",
"updated_at": "2026-07-12T15:44:03Z"
},
{
"created_at": "2026-07-09T21:47:54Z",
"id": "01KX4DM0QBD1QFVCQ5MRV72H6S",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational. \n\nBetween approximately 2:41 PM and 2:53 PM PT, some customers experienced slow or failed dashboard loading. Dashboard availability recovered within approximately 12 minutes, but issue ingestion and related trigger processing remained delayed while we worked through the accumulated backlog.\n\nAll delayed processing was caught up by 4:32 PM PT. \n\nWe appreciate your patience while we addressed this issue. Should you have any follow up questions, please feel free to reach out to Support. ",
"created_at": "2026-07-09T23:57:10Z",
"display_at": "2026-07-09T23:57:10Z",
"id": "01KX4N0PA4XZXGKZ8F8D5D1RMQ",
"incident_id": "01KX4DM0QBD1QFVCQ5MRV72H6S",
"status": "resolved",
"updated_at": "2026-07-09T23:57:10Z"
},
{
"body": "We have implemented a fix and are monitoring our systems. ",
"created_at": "2026-07-09T23:34:27Z",
"display_at": "2026-07-09T23:34:27Z",
"id": "01KX4KQ3481A35SPTS0AAPH8HC",
"incident_id": "01KX4DM0QBD1QFVCQ5MRV72H6S",
"status": "monitoring",
"updated_at": "2026-07-09T23:34:27Z"
},
{
"body": "The team is in the process of implementing a forward fix. The behavior experienced is scoped to slow dashboard/issue loading, delayed ingestion of issues, and some triggers related to issue creation and routing not initializing due to the delay. No data has been lost and we are currently processing the delayed queues. Thank you for your patience and please reach out to support with questions should you have any. ",
"created_at": "2026-07-09T23:12:28Z",
"display_at": "2026-07-09T23:12:28Z",
"id": "01KX4JEVF806S2MXY1TNMX7EYV",
"incident_id": "01KX4DM0QBD1QFVCQ5MRV72H6S",
"status": "identified",
"updated_at": "2026-07-09T23:12:28Z"
},
{
"body": "We have identified the underlying cause of the issue and are working on a fix.",
"created_at": "2026-07-09T22:02:48Z",
"display_at": "2026-07-09T22:02:48Z",
"id": "01KX4EF9QWACVDC6BQ5VYT29YH",
"incident_id": "01KX4DM0QBD1QFVCQ5MRV72H6S",
"status": "identified",
"updated_at": "2026-07-09T22:02:48Z"
},
{
"body": "We are aware of an issue affecting slow loading or failure to load the Pylon dashboard and are actively investigating.",
"created_at": "2026-07-09T21:47:55Z",
"display_at": "2026-07-09T21:47:54Z",
"id": "01KX4DM0QB0H59BAMS3YCPHJX0",
"incident_id": "01KX4DM0QBD1QFVCQ5MRV72H6S",
"status": "investigating",
"updated_at": "2026-07-09T21:47:55Z"
}
],
"name": "Pylon dashboard failing to load",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-07-09T23:57:10Z",
"status": "resolved",
"updated_at": "2026-07-09T23:57:10Z"
},
{
"created_at": "2026-07-06T20:00:30Z",
"id": "01KWWG96K612AY6ET46N4TTZJ6",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational.",
"created_at": "2026-07-06T22:28:47Z",
"display_at": "2026-07-06T22:28:47Z",
"id": "01KWWRRPK5WFMZ3JX9SACESAGY",
"incident_id": "01KWWG96K612AY6ET46N4TTZJ6",
"status": "resolved",
"updated_at": "2026-07-06T22:28:47Z"
},
{
"body": "Our upstream provider identified the issue and deployed a fix. We will continue to monitor. ",
"created_at": "2026-07-06T22:10:35Z",
"display_at": "2026-07-06T22:10:35Z",
"id": "01KWWQQCHBGK8N862EVXRXG2Z2",
"incident_id": "01KWWG96K612AY6ET46N4TTZJ6",
"status": "monitoring",
"updated_at": "2026-07-06T22:10:35Z"
},
{
"body": "We are aware of an issue impacting US customer inbound email delays and are actively tracking. Our upstream vendor posted on their status page here. \n\n\u003chttps://status.postmarkapp.com/notices/0rctfahtwuovx3ie-webhook-delays\u003e",
"created_at": "2026-07-06T20:00:30Z",
"display_at": "2026-07-06T20:00:30Z",
"id": "01KWWG96K678PMPV94J0HNK4H5",
"incident_id": "01KWWG96K612AY6ET46N4TTZJ6",
"status": "investigating",
"updated_at": "2026-07-06T20:00:30Z"
}
],
"name": "Inbound Email Delays",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-07-06T22:28:47Z",
"status": "resolved",
"updated_at": "2026-07-06T22:28:47Z"
},
{
"created_at": "2026-06-30T13:40:37Z",
"id": "01KWCC59XNTJ4ESGTQ0G2J5BC9",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational. Please reach out to Support if you continue to have issues. ",
"created_at": "2026-06-30T13:59:41Z",
"display_at": "2026-06-30T13:59:41Z",
"id": "01KWCD874G1W4X885WC8H0RHM8",
"incident_id": "01KWCC59XNTJ4ESGTQ0G2J5BC9",
"status": "resolved",
"updated_at": "2026-06-30T13:59:41Z"
},
{
"body": "Our engineers implemented a rollback and affected articles are now loading as expected. We are continuing to monitor our systems.",
"created_at": "2026-06-30T13:45:47Z",
"display_at": "2026-06-30T13:45:47Z",
"id": "01KWCCER0T7WERMG0HRARXCG1N",
"incident_id": "01KWCC59XNTJ4ESGTQ0G2J5BC9",
"status": "monitoring",
"updated_at": "2026-06-30T13:45:47Z"
},
{
"body": "We are aware of an issue affecting some Knowledge Base articles failing to load and are actively investigating.",
"created_at": "2026-06-30T13:40:37Z",
"display_at": "2026-06-30T13:40:37Z",
"id": "01KWCC59XNT8AQRK1ZJ13PQAQJ",
"incident_id": "01KWCC59XNTJ4ESGTQ0G2J5BC9",
"status": "investigating",
"updated_at": "2026-06-30T13:40:37Z"
}
],
"name": "Knowledge Base content failing to load",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-06-30T13:59:41Z",
"status": "resolved",
"updated_at": "2026-06-30T13:59:42Z"
},
{
"created_at": "2026-06-24T14:30:16Z",
"id": "01KVX0KWMF1FGXS8CVSSGKP9EB",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational- thank you for your pateince and we apologize for any disruption to your workflows. ",
"created_at": "2026-06-24T15:06:10Z",
"display_at": "2026-06-24T15:06:10Z",
"id": "01KVX2NM1E513331XF0HESBFVK",
"incident_id": "01KVX0KWMF1FGXS8CVSSGKP9EB",
"status": "resolved",
"updated_at": "2026-06-24T15:06:10Z"
},
{
"body": "Our engineers have implemented a fix and are monitoring our systems. ",
"created_at": "2026-06-24T14:56:18Z",
"display_at": "2026-06-24T14:56:18Z",
"id": "01KVX23JDP04EMSRQN25E0JQD6",
"incident_id": "01KVX0KWMF1FGXS8CVSSGKP9EB",
"status": "monitoring",
"updated_at": "2026-06-24T14:56:18Z"
},
{
"body": "We have identified the underlying cause of the latency on the API and are working on a fix.",
"created_at": "2026-06-24T14:40:38Z",
"display_at": "2026-06-24T14:40:38Z",
"id": "01KVX16W27M8HJCCMKPJBEJB56",
"incident_id": "01KVX0KWMF1FGXS8CVSSGKP9EB",
"status": "identified",
"updated_at": "2026-06-24T14:40:38Z"
},
{
"body": "We are aware of an issue affecting some latency with API calls and are actively investigating.",
"created_at": "2026-06-24T14:30:16Z",
"display_at": "2026-06-24T14:30:16Z",
"id": "01KVX0KWMFJ5HWZVKCB9XDK1Q2",
"incident_id": "01KVX0KWMF1FGXS8CVSSGKP9EB",
"status": "investigating",
"updated_at": "2026-06-24T14:30:16Z"
}
],
"name": "API Latency",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-06-24T15:06:10Z",
"status": "resolved",
"updated_at": "2026-06-24T15:06:10Z"
},
{
"created_at": "2026-06-12T14:12:51Z",
"id": "01KTY2VCFYAYFVBYRAM2PF6PEM",
"impact": "minor",
"incident_updates": [
{
"body": "We are no longer seeing the backend errors for Whatsapp message sends and have confirmed that messages are now sending as expected. We apologize for any disruptions and feel free to reach out to support with any further questions. ",
"created_at": "2026-06-12T15:15:50Z",
"display_at": "2026-06-12T15:15:50Z",
"id": "01KTY6EPYBR31VEQ2D5FMFHEKB",
"incident_id": "01KTY2VCFYAYFVBYRAM2PF6PEM",
"status": "resolved",
"updated_at": "2026-06-12T15:15:50Z"
},
{
"body": "Our engineers are no longer seeing errors related to Whatsapp message send failures persisting in Pylon. The errors originated on Metas side and we are continuing to monitor. We advised attempting to resend the messages that failed since they did not succeed and were not retried due to the error on Metas end. ",
"created_at": "2026-06-12T14:35:24Z",
"display_at": "2026-06-12T14:35:24Z",
"id": "01KTY44NA5P7PR7YVTK3D5K3T1",
"incident_id": "01KTY2VCFYAYFVBYRAM2PF6PEM",
"status": "monitoring",
"updated_at": "2026-06-12T14:35:24Z"
},
{
"body": "We are aware of an issue affecting Whatsapp source issues and are actively investigating. ",
"created_at": "2026-06-12T14:12:51Z",
"display_at": "2026-06-12T14:12:51Z",
"id": "01KTY2VCFY7DS4DEDHJ1FWAEP2",
"incident_id": "01KTY2VCFYAYFVBYRAM2PF6PEM",
"status": "investigating",
"updated_at": "2026-06-12T14:12:51Z"
}
],
"name": "WhatsApp integration errors",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-06-12T15:15:50Z",
"status": "resolved",
"updated_at": "2026-06-12T15:15:50Z"
},
{
"created_at": "2026-06-11T15:49:28Z",
"id": "01KTVNZJ02DW27H4BZ1CFETD90",
"impact": "minor",
"incident_updates": [
{
"body": "Our engineering team has rolled out a fix for the underlying issue and we have confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.",
"created_at": "2026-06-11T16:20:55Z",
"display_at": "2026-06-11T16:20:55Z",
"id": "01KTVQS542YHRP5ZZDMBRT8JSM",
"incident_id": "01KTVNZJ02DW27H4BZ1CFETD90",
"status": "resolved",
"updated_at": "2026-06-11T16:20:55Z"
},
{
"body": "Our engineering team is investigating an issue causing delays in the sending of broadcasts. We will post updates here as soon as they are available. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.",
"created_at": "2026-06-11T15:49:28Z",
"display_at": "2026-06-11T15:49:28Z",
"id": "01KTVNZJ027Z7D7E8SN89WJCFX",
"incident_id": "01KTVNZJ02DW27H4BZ1CFETD90",
"status": "investigating",
"updated_at": "2026-06-11T15:49:28Z"
}
],
"name": "Delays in broadcast sending",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-06-11T16:20:55Z",
"status": "resolved",
"updated_at": "2026-06-11T16:20:55Z"
},
{
"created_at": "2026-06-08T23:22:22Z",
"id": "01KTMRPP80HZ2XYD8BSG4ZEWVE",
"impact": "minor",
"incident_updates": [
{
"body": "Our engineering team has confirmed this is now fully resolved, analytics data is fully caught up. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.",
"created_at": "2026-06-09T04:40:41Z",
"display_at": "2026-06-09T04:40:41Z",
"id": "01KTNAXHKHTP0HQYSTZA8RE384",
"incident_id": "01KTMRPP80HZ2XYD8BSG4ZEWVE",
"status": "resolved",
"updated_at": "2026-06-09T04:40:41Z"
},
{
"body": "Our engineering team has identified an issue causing a delay in data availability in analytics and rolled out a fix. Analytics data is currently catching up and is roughly 90 minutes behind. We are monitoring and will post an update here once we have confirmed it is fully resolved.",
"created_at": "2026-06-08T23:22:22Z",
"display_at": "2026-06-08T23:22:22Z",
"id": "01KTMRPP80T496KMF5CSWKJRP6",
"incident_id": "01KTMRPP80HZ2XYD8BSG4ZEWVE",
"status": "monitoring",
"updated_at": "2026-06-08T23:22:22Z"
}
],
"name": "Delay in analytics data",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-06-09T04:40:41Z",
"status": "resolved",
"updated_at": "2026-06-09T04:40:41Z"
},
{
"created_at": "2026-06-04T23:39:37Z",
"id": "01KTAG3DJYTBEKZ51YWHQRK7AM",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are operational.",
"created_at": "2026-06-05T04:14:17Z",
"display_at": "2026-06-05T04:14:17Z",
"id": "01KTAZTAYRNZQY78T0XXRGTMG6",
"incident_id": "01KTAG3DJYTBEKZ51YWHQRK7AM",
"status": "resolved",
"updated_at": "2026-06-05T04:14:17Z"
},
{
"body": "We're investigating delays in outbound email delivery from Pylon related to degraded performance at a third-party email delivery provider that Pylon relies on for sending. Email is still being accepted and queued - outbound messages may be delayed until the provider recovers. No email is being lost. We're monitoring the provider's status closely.\n\nThe upstream provider is actively working on a resolution. Email continues to be queued and will be delivered once their service is restored. We'll post another update as delivery returns to normal.\n\n[https://status.postmarkapp.com/notices/cjagqohtofnqt9ts-email-sending-delays](https://status.postmarkapp.com/notices/cjagqohtofnqt9ts-email-sending-delays \"https://status.postmarkapp.com/notices/cjagqohtofnqt9ts-email-sending-delays\")",
"created_at": "2026-06-04T23:39:38Z",
"display_at": "2026-06-04T23:39:37Z",
"id": "01KTAG3DJYT93MBXRSXCRBXF75",
"incident_id": "01KTAG3DJYTBEKZ51YWHQRK7AM",
"status": "monitoring",
"updated_at": "2026-06-04T23:39:38Z"
}
],
"name": "Delays in outbound email delivery",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-06-05T04:14:17Z",
"status": "resolved",
"updated_at": "2026-06-05T04:14:17Z"
},
{
"created_at": "2026-05-29T00:52:53Z",
"id": "01KSRKGH0JTJ4TFABSV4VD78D7",
"impact": "minor",
"incident_updates": [
{
"body": "Our engineering team has rolled out a fix for the underlying issue and analytics data is now fully caught up. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions.",
"created_at": "2026-05-29T15:49:30Z",
"display_at": "2026-05-29T15:49:30Z",
"id": "01KST6T95SMCGKHBQ3K4YNJ03C",
"incident_id": "01KSRKGH0JTJ4TFABSV4VD78D7",
"status": "resolved",
"updated_at": "2026-05-29T15:49:30Z"
},
{
"body": "Our engineering team is investigating an issue causing roughly a 2 hour delay in data availability in Analytics. We will post updates here as more information becomes available. Please reach out to Pylon support with any questions.",
"created_at": "2026-05-29T00:52:53Z",
"display_at": "2026-05-29T00:52:53Z",
"id": "01KSRKGH0JNP9RKGACCDY0R046",
"incident_id": "01KSRKGH0JTJ4TFABSV4VD78D7",
"status": "investigating",
"updated_at": "2026-05-29T00:52:53Z"
}
],
"name": "Delay in data availability in analytics",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-05-29T15:49:30Z",
"status": "resolved",
"updated_at": "2026-05-29T15:49:30Z"
},
{
"created_at": "2026-05-27T23:11:54Z",
"id": "01KSNVAXDYEBACDRC9BF5DP3ZY",
"impact": "minor",
"incident_updates": [
{
"body": "Slack marked [the incident](https://slack-status.com/2026-05/46d9d5d41fbedd9f) as resolved as of 8:22a PDT, we appreciate your patience while their team worked on a fix. Please reach out to Pylon support with any questions.",
"created_at": "2026-05-28T15:45:52Z",
"display_at": "2026-05-28T15:45:52Z",
"id": "01KSQM6XT7MAATA2M6F9Y9TACW",
"incident_id": "01KSNVAXDYEBACDRC9BF5DP3ZY",
"status": "resolved",
"updated_at": "2026-05-28T15:45:52Z"
},
{
"body": "Slack is experiencing [an incident](https://slack-status.com/2026-05-27) causing latency in all services and our engineering team is monitoring. We do not expect any data loss as a result of this and events will be processed when Pylon receives them as normal. We will post updates here as they become available.",
"created_at": "2026-05-27T23:11:54Z",
"display_at": "2026-05-27T23:11:54Z",
"id": "01KSNVAXDY91F8FSCTVRKJCYKV",
"incident_id": "01KSNVAXDYEBACDRC9BF5DP3ZY",
"status": "identified",
"updated_at": "2026-05-27T23:29:49Z"
}
],
"name": "Slack service latency",
"page_id": "01JHPCG4SED0GNWGYF7HG591AE",
"resolved_at": "2026-05-28T15:45:52Z",
"status": "resolved",
"updated_at": "2026-05-28T15:45:52Z"
}
],
"page": {
"id": "01JHPCG4SED0GNWGYF7HG591AE",
"name": "Pylon",
"updated_at": "2026-11-11T19:06:51Z",
"url": "https://status.usepylon.com/"
}
}