Snapshot 258616
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Scripts and page chrome removed; this is what change detection compares.
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"body": "Recovery is now underway for the AWS billing data issue. While the backfill is still in progress, we are closely monitoring the situation, validating our data, and making any necessary adjustments on our side.\n\nThank you for your patience and understanding.",
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"body": "We are investigating the impact of an AWS incident affecting estimated billing and cost data.\nDue to incorrect estimated billing values reported by AWS, some customers may see false or misleading cost anomaly notifications in DoiT Cloud Intelligence. This may also affect cost-related experiences that rely on AWS estimated billing data, including Budgets, Alerts, and DCI Analytics.\nAWS has stated that the displayed billing estimates do not reflect actual usage or charges and that no customer action is required at this time.\nOur team is actively monitoring the issue and reviewing the effect on DoiT notifications and related cost views. We will provide updates as we learn more from AWS and as impacted data stabilises.",
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"body": "The issue has been identified, and a fix is being implemented.",
"created_at": "2026-06-27T11:05:59.588Z",
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"body": "We are currently investigating an issue impacting Google Cloud ticket submissions in the DCI Console. When attempting to open a ticket, the required GCP Project field displays no available options, preventing successful submission.\n\nIf you are blocked by this issue and need to submit an urgent request, please select DoiT Console as the Cloud Platform and provide the full details of your request in the body of the ticket.",
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"body": "CloudHealth’s fix has been validated on our side, and we have confirmed that the affected April AWS cost data has been corrected. At this time, the issue is resolved, and we are no longer seeing unexpected behavior related to this incident. Thank you for your patience and understanding while we worked through the investigation, remediation, and validation process with CloudHealth.",
"created_at": "2026-06-28T09:12:22.925Z",
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{
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"created_at": "2026-05-26T06:46:32.258Z",
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"old_status": "degraded_performance"
},
{
"code": "msy7z7gv55ff",
"name": "Core Platform - Dashboards",
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"old_status": "degraded_performance"
},
{
"code": "c4w5f7t59byt",
"name": "Core Platform - Billing",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "CloudHealth has identified the affected customers and is currently updating their billing data.\nWe are continuing to closely monitor their progress. Once CloudHealth confirms the data update is complete, we will review the results on our side and share a further update.\nThank you for your patience and understanding.",
"created_at": "2026-05-20T09:14:40.080Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-20T09:14:40.080Z",
"id": "5m4m0z1f4664",
"incident_id": "h6509h04xqpj",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-20T09:14:40.080Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "206496g97d9q",
"name": "Core Platform - Cloud Cost Analytics",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "msy7z7gv55ff",
"name": "Core Platform - Dashboards",
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},
{
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}
],
"body": "We are investigating a recurrence of a CloudHealth-related issue affecting April AWS cost data and assessing the impact on April invoices for multiple customers.\nSome customers may see inaccurate or otherwise inflated April charges in DoiT Cloud Intelligence.\nOur current checks indicate that the values shown in DoiT match the data currently available in CloudHealth, and we are working with CloudHealth to confirm scope and resolution steps.\nWe will share another update as soon as we have more information.",
"created_at": "2026-05-18T13:05:58.459Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-18T13:05:58.459Z",
"id": "rtmn76kplznd",
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"status": "investigating",
"tweet_id": null,
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"updated_at": "2026-05-18T13:05:58.459Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-05-27T13:47:15.064Z",
"name": "Investigating incorrect April AWS cost data for some CloudHealth-managed customers",
"page_id": "h7z4rgm54b5c",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2026-06-28T09:12:22.925Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
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"shortlink": "https://stspg.io/f9g4j2s41zgh",
"started_at": "2026-05-18T13:05:58.319Z",
"status": "resolved",
"updated_at": "2026-06-28T09:12:22.942Z"
},
{
"components": [],
"created_at": "2026-05-08T11:49:18.445Z",
"id": "jxzxqzsc9f9d",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "We are pleased to confirm that the AWS data ingestion issue in DoiT Cloud Intelligence, impacting consolidated resold customers, has now been resolved.\nAll affected data ingestion workflows are operating normally again.\nThank you for your patience and understanding while our teams worked to address this issue.",
"created_at": "2026-05-13T17:05:53.843Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-13T17:05:53.843Z",
"id": "tbks6krfdt36",
"incident_id": "jxzxqzsc9f9d",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-13T17:05:53.843Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "The issue has been identified, and a fix is being implemented.",
"created_at": "2026-05-10T06:35:47.177Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-10T06:35:47.000Z",
"id": "r2hmmwp0q8pk",
"incident_id": "jxzxqzsc9f9d",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-10T06:45:29.697Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We have identified an AWS data ingestion issue in DoiT Cloud Intelligence impacting consolidated resold customers, we will provide an update shortly",
"created_at": "2026-05-08T11:49:18.496Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-08T11:49:18.496Z",
"id": "743l6x70365x",
"incident_id": "jxzxqzsc9f9d",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-08T11:49:18.496Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-05-10T06:35:47.000Z",
"name": "AWS missing data",
"page_id": "h7z4rgm54b5c",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-13T17:05:53.843Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
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"shortlink": "https://stspg.io/f2fz2vhgdflw",
"started_at": "2026-05-08T11:49:18.436Z",
"status": "resolved",
"updated_at": "2026-05-13T17:05:53.861Z"
}
],
"page": {
"id": "h7z4rgm54b5c",
"name": "DoiT International",
"url": "https://status.doit.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}