Snapshot 259805
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "Services for Acquia Cloud Next are currently interrupted for some users. We are working to resolve this at this time. We will provide additional updates when services have been fully restored.",
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"body": "This incident has been fully resolved. Access to the Code Studio user interface and all associated platform services remained completely stable and fully operational throughout our monitoring period. We appreciate your patience while we worked to resolve this issue. If you continue to experience any difficulties, please submit a ticket via the Acquia Support Portal.",
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"body": "A fix has been implemented and access to the Code Studio user interface has been restored. All associated platform services are currently online. Our team is actively monitoring performance to ensure ongoing stability, and we will provide a final update once stability is confirmed.",
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"body": "We are continuing to investigate this issue.",
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"body": "Users accessing Code Studio may encounter HTTP 502 Bad Gateway errors or experience service unavailability. Our engineering teams are actively investigating the issue with the highest priority to restore normal operation as quickly as possible. We apologize for the inconvenience caused.",
"created_at": "2026-11-06T06:22:09.075Z",
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"body": "All Code Studio services have been restored and are fully operational. The Code Studio user interface and all associated platform services are stable and remain online. This incident is now resolved. Thank you for your patience while our teams worked to restore services.",
"created_at": "2026-10-29T12:59:55.099Z",
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"body": "We experienced an interruption affecting Code Studio during a scheduled maintenance activity. Code Studio was unavailable for approximately 40 minutes beyond the scheduled maintenance window. The release was rolled back to the previous version, and the instance is now back online. We apologize for the inconvenience caused.\r\nImpact Hours: 29th October 7:59 AM to 8:50 AM UTC",
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"body": "All Acquia services have been restored and are fully operational. All customer applications and Acquia platform services are patched and remain online.\nThis incident is now resolved. Thank you for your patience while our teams worked to restore services.\n\nIf you experience any issues, please contact Acquia Support. Please subscribe to the Acquia Trust Center(https://security.acquia.com/) for updates from Acquia about this incident.",
"created_at": "2026-10-22T20:30:43.558Z",
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"body": "Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online.\r\n\r\nThe Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational.\r\n\r\nAcquia is completing final checks \u0026 monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.",
"created_at": "2026-10-22T18:29:28.865Z",
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{
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"body": "We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.",
"created_at": "2026-10-22T16:40:52.239Z",
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"body": "We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.",
"created_at": "2026-10-22T14:16:47.999Z",
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"id": "fmfm4wvld5h2",
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{
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"body": "Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.",
"created_at": "2026-10-22T11:57:09.094Z",
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"body": "All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.",
"created_at": "2026-10-22T07:48:29.064Z",
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"body": "We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.",
"created_at": "2026-10-22T06:33:52.056Z",
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"id": "v7777frsqy4y",
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"body": "Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online. \r\n\r\nCore services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational. \r\n\r\nWork continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.",
"created_at": "2026-10-22T04:28:51.473Z",
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"body": "Acquia continues to address the critical PHP security release across our products. Here is the current status:\r\n\r\nPatching progress:\r\n\r\nAll Acquia customer applications have been patched.\r\nAcquia is still pending an operating system security update from external services to restore our disabled backend services.\r\nAs a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services.\r\nOur external service has indicated that this update is expected on 22 October 2026.\r\nAcquia is working internally on alternative options to restore services as soon as possible.\r\n\r\nCurrent Status:\r\n\r\nAcquia Cloud Platform:\r\n\r\nYour applications remain online and you can sign in to Drupal.\r\nYou cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments.\r\n\r\nAcquia Support:\r\n\r\nSome support systems are degraded, and you may not be able to submit support tickets.\r\nFor urgent issues, contact the Acquia Support team directly via phone.\r\nPlease refer to our support guide for a list of regional contact numbers: Contacting Acquia Support .\r\n\r\nAcquia Campaign Studio and Acquia Campaign Factory:\r\n\r\nInstances are temporarily offline.\r\n\r\nAcquia Site Studio:\r\n\r\nThe Site Studio API is unavailable.\r\nYou cannot edit pages that use a Site Studio layout canvas\r\n\r\nAcquia Web Governance:\r\n\r\nYou can continue to use Acquia Web Governance.\r\nStatistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026.\r\n\r\nIf you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available.\r\n\r\nCustomer Action:\r\n\r\nNo action is required.\r\nFor ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.",
"created_at": "2026-10-21T23:20:51.813Z",
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"display_at": "2026-10-21T23:20:51.813Z",
"id": "s8h4smfw8704",
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"status": "identified",
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"updated_at": "2026-10-21T23:20:51.813Z",
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},
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"body": "Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable.\r\n\r\nYour applications remain online and available to visitors, and you can still sign in to Drupal.\r\n\r\nWe understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support\r\n\r\nWe are continuing to monitor the situation and will provide further updates as more information becomes available.",
"created_at": "2026-10-21T22:00:32.712Z",
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{
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{
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"body": "We are continuing to investigate the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Impacted customers might see intermittent 404 Not Found errors while accessing their application.\r\nOur engineering and operations teams remain actively engaged in determining the root cause. We will provide another update as soon as more information becomes available.",
"created_at": "2026-10-06T12:40:45.036Z",
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},
{
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{
"code": "jpvsd3lk0cfx",
"name": "Acquia Cloud Next",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of site unavailability and performance issues affecting a subset of applications on Acquia Cloud Next.\r\nOur engineering and operations teams are actively analyzing the issue to determine the root cause and restore full service as quickly as possible.",
"created_at": "2026-10-06T11:31:31.436Z",
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}
],
"metadata": {},
"monitoring_at": "2026-10-06T13:36:36.945Z",
"name": "Service Interruption Affecting Certain Acquia Cloud Next Applications",
"page_id": "c3bdbqpxhzcc",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-06T14:29:32.942Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
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"shortlink": "https://stspg.io/ltbhxlpxzd84",
"started_at": "2026-10-06T11:31:31.351Z",
"status": "resolved",
"updated_at": "2026-10-06T14:29:32.977Z"
}
],
"page": {
"id": "c3bdbqpxhzcc",
"name": "Acquia Inc",
"url": "https://status.acquia.com"
},
"status": {
"description": "Partially Degraded Service",
"indicator": "minor"
}
}