Snapshot 259842
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"rf3jhj2kct6d",
"6n0d950tprnt",
"r8cg5hklxgj4",
"5c8tpycsrlr4",
"6kpv4jrgxd41",
"yz7sbhvqvtj9",
"f1zb23x8k2xr",
"r8n2z1q84r4t",
"86r06h03w26y",
"cml2fmrrkx8g",
"p9b6jztq1n6l",
"kq2jnxwhhg3j",
"sl1w7pmpkvww"
],
"created_at": "2019-06-24T18:24:37.348Z",
"description": null,
"group_id": null,
"id": "9xrd8zscf8tw",
"name": "External Connectivity",
"page_id": "zmjhsbqtpgpb",
"position": 1,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2025-02-24T15:25:48.654Z"
},
{
"components": [
"trj199293jm4",
"lrnb6kmb95n0",
"r21p3hfsjgw7",
"ml66dl8pf1dh"
],
"created_at": "2016-11-30T14:11:27.079Z",
"description": null,
"group_id": null,
"id": "w28v76587yz4",
"name": "Voice",
"page_id": "zmjhsbqtpgpb",
"position": 2,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2025-02-25T14:32:49.013Z"
},
{
"components": [
"zsp8fllty94v",
"z9c231nw8b70",
"wbmyr1mdr1sk",
"733htv8xfvjs",
"7d0sr2z0kwmf",
"h8q5dbwlybsr",
"7jt9jb56w6y0",
"pv2brx0bc49d",
"hdycb4cj4dq9",
"vjmj81bhds98",
"fn38lzgq4ck8",
"f8x307pbqj1m",
"g96jfx5505rs",
"mnkp5kvkqdn8",
"qnbx4ghmyn6s",
"8dmn5ps31g7z",
"xjpvtqw7kh27",
"7pj45cbxvqg3",
"bn4z331139hv",
"z0pqhdt9df9d"
],
"created_at": "2024-12-11T09:33:54.562Z",
"description": null,
"group_id": null,
"id": "zhzsw52q3v93",
"name": "Conversation API",
"page_id": "zmjhsbqtpgpb",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:32:49.023Z"
},
{
"components": [
"hx3my6vzzhsp",
"4tdbckp2bwlj",
"nrrlzrnqs5kh"
],
"created_at": "2016-11-30T14:27:39.358Z",
"description": null,
"group_id": null,
"id": "w8vm3r1jb3q1",
"name": "Verification",
"page_id": "zmjhsbqtpgpb",
"position": 4,
"showcase": false,
"start_date": null,
"status": "degraded_performance",
"updated_at": "2025-02-25T14:32:53.398Z"
},
{
"components": [
"1wpqdn8jgpqc",
"vdhv7zlh35t7",
"jxm0ys9yvmzp",
"z4t97cbgv81y",
"gn7h07b1926q",
"7k0wpsf4tlvz",
"xl5g6y3bfn7n",
"v52fl4jjg9pr",
"sfkh310h31b1",
"17ch73g5hmpp",
"vgwn78p2rq77",
"jlh3rkkmn3pk",
"y0scn5s3tvkk",
"x8pf01xrjy54",
"ptsbdlcw3txd",
"750v93pftq7j",
"r29h6fl4c3s2",
"q2v6n11c2d7j",
"s2w4ppbjw48t",
"vbvy10jzflw6",
"2ll0jcsf68s3",
"c0xyq6yly9xb",
"m0zz70924k80",
"bn2sq30gfc23",
"0t7x1zkznkyx",
"2yndcb4rv74h",
"fhx908x8ld1h"
],
"created_at": "2019-10-09T13:59:01.559Z",
"description": null,
"group_id": null,
"id": "tw460b98wpdf",
"name": "Messaging APIs",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2025-03-04T14:56:59.771Z"
},
{
"components": [
"27ys6wrjv0h9",
"h27fhj08y34b",
"fbvgh15dgzql",
"tqyrrk3xbccz",
"3vqkjg0gpkxq",
"hcbw882cxknm",
"dqjv9h50fk0k"
],
"created_at": "2024-02-29T07:43:19.018Z",
"description": null,
"group_id": null,
"id": "dpwxm10c3lh4",
"name": "Provisioning API",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:32:23.241Z"
},
{
"components": [
"3cwg8stxsyt8",
"pg5j58wj20m5",
"kvbhzbrgcwpg",
"tm97980r9kp1",
"39xy7pc36wcp",
"8tjh4l4l6qh4",
"7v56dty29y5y"
],
"created_at": "2021-03-09T07:50:08.485Z",
"description": null,
"group_id": null,
"id": "q3n35scgsy4y",
"name": "Sinch DI Services",
"page_id": "zmjhsbqtpgpb",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:34:17.205Z"
},
{
"components": [
"x9lt4zr2f134",
"9z7n1m3hcq06",
"5zn11xbb4g97",
"j124d94kshs4",
"685p4ctn8kcc",
"g4872vlkwhf7",
"vqkkvkd7znlk",
"cgrqd3gcq2mp",
"p4gbqmcwkvjx"
],
"created_at": "2019-10-09T14:05:11.857Z",
"description": null,
"group_id": null,
"id": "qkfs6z7c07c2",
"name": "Lookup API Endpoints",
"page_id": "zmjhsbqtpgpb",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:34:17.218Z"
},
{
"components": [
"6rqd748t7g3c",
"nmxk5zr3gmr7",
"4yz76mzwg8gm",
"0b33nl63hv7x"
],
"created_at": "2022-01-04T14:36:46.921Z",
"description": null,
"group_id": null,
"id": "6q21ct4vqc0l",
"name": "Contact Pro",
"page_id": "zmjhsbqtpgpb",
"position": 9,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:32:23.281Z"
},
{
"components": [
"6w1nttm3my1t",
"ml6fpjxs1fd4",
"nv1q7rp3kdtq",
"8b2jb89ygj7d"
],
"created_at": "2019-10-09T14:13:55.042Z",
"description": null,
"group_id": null,
"id": "wt7115q1m18m",
"name": "Migrated APIs",
"page_id": "zmjhsbqtpgpb",
"position": 10,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:32:23.294Z"
},
{
"created_at": "2022-05-16T09:10:18.782Z",
"description": "https://numbers.api.sinch.com",
"group_id": null,
"id": "l96wlsnrwxh6",
"name": "Numbers API",
"page_id": "zmjhsbqtpgpb",
"position": 11,
"showcase": false,
"start_date": "2022-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-04T09:00:11.583Z"
},
{
"components": [
"sdh1w6d81jsh",
"54slb04x4zd2",
"mkqjgzs0z3jz",
"npb1r85c7bs6",
"yhn6j7xzcgc9",
"163hwz39q9w6",
"z7yjb2ckzj0d",
"2xnq1hybfgdr"
],
"created_at": "2016-11-30T14:32:17.336Z",
"description": null,
"group_id": null,
"id": "lzjb9c4khtgm",
"name": "Dashboard.sinch.com",
"page_id": "zmjhsbqtpgpb",
"position": 12,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:35:05.059Z"
},
{
"components": [
"cg824qj6v1ns",
"s881csfd9m9d",
"58tczzs6w72d",
"bm43ynz7f1pv",
"kmrtmfgql61h",
"g5pztkdfhry2",
"vqdxyjc8lbc8",
"f309tmxzzn2w",
"2zhjnnjyn9m1"
],
"created_at": "2023-10-23T09:04:20.172Z",
"description": "Creates SMS (with or without Landing Pages), WhatsApp and RCS campaigns",
"group_id": null,
"id": "7grxwhksz3p1",
"name": "Campaigns",
"page_id": "zmjhsbqtpgpb",
"position": 13,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:32:23.328Z"
},
{
"components": [
"9xkrr37t2d3y",
"d99smfphtxhq",
"dw64nf8h3m9d",
"k9dl8mbd7gm5",
"p1vx2rm54d30",
"y1ypy5jc5cbg"
],
"created_at": "2024-01-08T21:39:55.981Z",
"description": "https://developers.sinch.com/docs/est",
"group_id": null,
"id": "fj7fbm2jrccv",
"name": "Elastic SIP Trunking",
"page_id": "zmjhsbqtpgpb",
"position": 14,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-03T13:37:24.627Z"
},
{
"components": [
"hwtjzck0x3n3",
"pnpc3m8d0j87",
"7vq90cs4379t",
"knh9f6cwgtn2",
"t7dcp65wsw9b",
"slcxxf8bfj55"
],
"created_at": "2024-09-23T17:48:54.766Z",
"description": "https://developers.sinch.com/docs/fax",
"group_id": null,
"id": "mxdnfw6gdtnq",
"name": "Fax API",
"page_id": "zmjhsbqtpgpb",
"position": 15,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-03-03T13:38:23.995Z"
},
{
"components": [
"tv2n2lwhgmb0",
"b898692kq6lb",
"p7wckdzqtb7k",
"47sypsbgp6bh",
"p2w0qhkgnvlc"
],
"created_at": "2024-09-24T11:56:01.589Z",
"description": null,
"group_id": null,
"id": "gcd2nwfsy3g3",
"name": "Sinch Engage",
"page_id": "zmjhsbqtpgpb",
"position": 16,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-02-25T14:32:23.366Z"
},
{
"components": [
"597fv2qby983",
"889t8vrq71py",
"hv45thjrq6ch",
"p629jd2g1993",
"0lc7kqbhlrbf"
],
"created_at": "2024-12-15T14:30:06.415Z",
"description": "https://developers.sinch.com/docs/number-lookup-api-v2",
"group_id": null,
"id": "bnctsf5d082q",
"name": "Number Lookup API v2",
"page_id": "zmjhsbqtpgpb",
"position": 17,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-14T05:22:19.052Z"
},
{
"components": [
"7qwrjdsx2tx7",
"qbrmn106rt1q",
"d02qb6yw9gn5",
"swwk57735sl3",
"kqckrpysm4tc",
"lq7pqzsl0yxp",
"ny8whsrz32h2",
"qzw7c641bghd"
],
"created_at": "2024-09-24T12:00:29.252Z",
"description": null,
"group_id": null,
"id": "q0c8nj1wffvs",
"name": "Sinch Engage Integrations",
"page_id": "zmjhsbqtpgpb",
"position": 18,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-14T05:22:19.214Z"
},
{
"components": [
"524ygvqt8xjv",
"jm84fy4nzbnf",
"d4sghy5xf5dh",
"gznf9l94n51q",
"dbxmxqxtstbh",
"19rf97pp3d8z",
"04rbyxp8vgtq",
"cvsbw8ktdcqx",
"gj2vz9kyk2ys",
"nyh68xrbnhb4",
"c2zwbmqx4q3c"
],
"created_at": "2025-09-16T07:47:23.021Z",
"description": null,
"group_id": null,
"id": "fnhgzr3m791s",
"name": "Chatlayer",
"page_id": "zmjhsbqtpgpb",
"position": 19,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-09-16T07:47:23.021Z"
},
{
"created_at": "2026-10-14T05:19:29.327Z",
"description": null,
"group_id": null,
"id": "z8m1n997s7qm",
"name": "SimpleTexting",
"page_id": "zmjhsbqtpgpb",
"position": 20,
"showcase": false,
"start_date": "2026-10-13T07:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-14T05:23:16.518Z"
},
{
"components": [
"vhm85l2k9ccm",
"cwrjp6z972yz",
"4zbbs0vclccx",
"pdhn3dw3yjmw"
],
"created_at": "2026-09-29T20:43:07.548Z",
"description": null,
"group_id": null,
"id": "0p7dkjl8cz5k",
"name": "Functions \u0026 CLI",
"page_id": "zmjhsbqtpgpb",
"position": 21,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-14T05:23:16.532Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-10-21T15:17:21.564Z",
"id": "wq3gsqtnrwd9",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This maintenance is canceled for 10/29/26 05:00 Hrs (GMT)\n\nServices :: DI SMS 365 (SMSX) \nPCR Number :: PCRSDI-12384\n \nStart Date and Time (GMT):: 29th October 2026 05:00 Hrs. \nEnd Date and Time (GMT):: 29th October 2026 10:00 Hrs. \n \nImpact \nMobile Terminating (MT) Traffic : No Impact \nMobile Originated (MO) Traffic : No Impact \nDR Notification : No Impact \nReport Manager Access : Impacted. \nReport Manager Statistics : Impacted. \n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. \nReport Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-10-21T15:17:21.651Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T15:17:21.651Z",
"id": "b62tq65ckm18",
"incident_id": "wq3gsqtnrwd9",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-28T18:16:03.096Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "CANCELED - DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance || PCR Number #PCRSDI-12384",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": "2026-10-29T05:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-29T10:00:00.000Z",
"shortlink": "https://stspg.io/7ydxq811bpw3",
"started_at": "2026-10-21T15:17:21.553Z",
"status": "scheduled",
"updated_at": "2026-10-28T18:16:38.113Z"
},
{
"components": [
{
"created_at": "2020-01-08T09:34:56.048Z",
"description": "ca1-1.smpp.api.sinch.com / ca1-2.smpp.api.sinch.com",
"group_id": "tw460b98wpdf",
"id": "z4t97cbgv81y",
"name": "SMPP - CA",
"page_id": "zmjhsbqtpgpb",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-09T07:22:55.463Z"
},
{
"created_at": "2025-02-20T15:32:16.742Z",
"description": null,
"group_id": "tw460b98wpdf",
"id": "q2v6n11c2d7j",
"name": "MMS - CA",
"page_id": "zmjhsbqtpgpb",
"position": 18,
"showcase": false,
"start_date": "2025-02-20T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-27T10:01:07.686Z"
}
],
"created_at": "2026-10-29T18:53:57.184Z",
"id": "l0y8k8mq10mt",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "z4t97cbgv81y",
"name": "Messaging APIs - SMPP - CA",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "q2v6n11c2d7j",
"name": "Messaging APIs - MMS - CA",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are reaching out to inform you that a maintenance will be performed on our CA1 network and security infrastructure during the scheduled time window below.\n\nType: Network Maintenance\nAffected Site: CA1\n\nMaintenance Start Time: 2026-11-12 07:00 UTC\nMaintenance End Time: 2026-11-12 08:00 UTC\n\nImpact: Approximately 5-10 minutes of service-impact on the specified components.\n\nIf for any reason the maintenance is extended or cancelled we will advise you accordingly.\nPlease contact support@sinch.com should you require further information or assistance.",
"created_at": "2026-10-29T18:53:57.296Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-29T18:53:57.296Z",
"id": "0xnk8v8xth6q",
"incident_id": "l0y8k8mq10mt",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-29T18:53:57.296Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Planned Maintenance Notification – Sinch CA1 Network Infrastructure",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T07:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-12T08:00:00.000Z",
"shortlink": "https://stspg.io/py3wrpxhd5cq",
"started_at": "2026-10-29T18:53:57.172Z",
"status": "scheduled",
"updated_at": "2026-10-29T18:53:57.299Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-11-06T19:58:27.879Z",
"id": "7v021dbg736v",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-12T06:00:57.008Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-12T06:00:57.008Z",
"id": "zqdh4gpmg3pg",
"incident_id": "7v021dbg736v",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T06:00:57.008Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (SMSx)\nPCR Number :: PCRSDI-12408\n \nStart Date and Time (GMT):: 12th November 2026 07:00 Hrs. \nEnd Date and Time (GMT):: 12th November 2026 11:00 Hrs. \n \nImpact: \nMobile Terminating (MT) Traffic: Potential Latency\nMobile Originated (MO) Traffic: Potential Latency \nDR Notification: Potential Latency\n\nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-11-06T19:58:28.151Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-06T19:58:28.151Z",
"id": "r7w4cy7460rt",
"incident_id": "7v021dbg736v",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T19:58:28.151Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number #PCRSDI-12408",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T07:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-12T06:00:58.002Z",
"scheduled_until": "2026-11-12T11:00:00.000Z",
"shortlink": "https://stspg.io/68t3dqlyg7b8",
"started_at": "2026-11-06T19:58:27.860Z",
"status": "scheduled",
"updated_at": "2026-11-12T06:00:58.002Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-11-06T19:56:59.211Z",
"id": "hfzvbflgw2vg",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-12T06:00:48.442Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-12T06:00:48.442Z",
"id": "1s1k562y0vqy",
"incident_id": "hfzvbflgw2vg",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T06:00:48.442Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (SMSx)\nPCR Number :: PCRSDI-12448\n \nStart Date and Time (GMT):: 12th November 2026 07:00 Hrs. \nEnd Date and Time (GMT):: 12th November 2026 11:00 Hrs. \n \nImpact: \nMobile Terminating (MT) Traffic: Potential Latency\nMobile Originated (MO) Traffic: Potential Latency \nDR Notification: Potential Latency\nReport Manager Access : Impacted. \nReport Manager Statistics : Impacted\n\nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-11-06T19:56:59.313Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-06T19:56:59.313Z",
"id": "1gl03w5fh89w",
"incident_id": "hfzvbflgw2vg",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T19:56:59.313Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSx) | Operator Services | Application, System Maintenance | PCR Number #PCRSDI-12448",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T07:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-12T06:00:48.976Z",
"scheduled_until": "2026-11-12T11:00:00.000Z",
"shortlink": "https://stspg.io/y4pf9hs5npw4",
"started_at": "2026-11-06T19:56:59.197Z",
"status": "scheduled",
"updated_at": "2026-11-12T06:00:48.976Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-11-06T19:52:21.009Z",
"id": "rm7890ldgddw",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-12T06:00:55.516Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-12T06:00:55.516Z",
"id": "8v4l7djqdkdw",
"incident_id": "rm7890ldgddw",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T06:00:55.516Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (SMSx)\nPCR Number :: PCRSDI-12433\n \nStart Date and Time (GMT):: 12th November 2026 07:00 Hrs. \nEnd Date and Time (GMT):: 12th November 2026 11:00 Hrs. \n \nImpact: \nMobile Terminating (MT) Traffic: Potential Latency\nMobile Originated (MO) Traffic: Potential Latency\nDR Notification: Potential Latency\n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-11-06T19:52:21.117Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-06T19:52:21.117Z",
"id": "hnfst39f0tll",
"incident_id": "rm7890ldgddw",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T19:52:21.117Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSx) | Operator Services | Network Maintenance | PCR Number #PCRSDI-12433",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T07:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-12T06:00:56.290Z",
"scheduled_until": "2026-11-12T11:00:00.000Z",
"shortlink": "https://stspg.io/ftsvzt7sp94h",
"started_at": "2026-11-06T19:52:20.994Z",
"status": "scheduled",
"updated_at": "2026-11-12T06:00:56.290Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-11-06T19:51:06.944Z",
"id": "kk5k00f3fcy0",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-12T06:00:45.651Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-12T06:00:45.651Z",
"id": "61xsq2wyrmgy",
"incident_id": "kk5k00f3fcy0",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T06:00:45.651Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 \nPCR Number :: PCRSDI-12434\n \nStart Date and Time (GMT):: 12th November 2026 07:00 Hrs. \nEnd Date and Time (GMT):: 12th November 2026 11:00 Hrs. \n \nImpact: \nMobile Terminating (MT) Traffic: Potential Latency\nMobile Originated (MO) Traffic: Potential Latency\nDR Notification: Potential Latency\n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-11-06T19:51:07.132Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-06T19:51:07.132Z",
"id": "54krkgrqkq7k",
"incident_id": "kk5k00f3fcy0",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T19:51:07.132Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSx) | Operator Services | Network Maintenance | PCR Number #PCRSDI-12434",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T07:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-12T06:00:46.737Z",
"scheduled_until": "2026-11-12T11:00:00.000Z",
"shortlink": "https://stspg.io/wjkz3bx8k4fr",
"started_at": "2026-11-06T19:51:06.932Z",
"status": "scheduled",
"updated_at": "2026-11-12T06:00:46.737Z"
},
{
"components": [
{
"created_at": "2024-12-16T13:02:38.983Z",
"description": "eu.conversation.api.sinch.com",
"group_id": "zhzsw52q3v93",
"id": "zsp8fllty94v",
"name": "Core",
"page_id": "zmjhsbqtpgpb",
"position": 2,
"showcase": false,
"start_date": "2024-12-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-01T08:00:07.326Z"
}
],
"created_at": "2026-10-29T16:50:37.963Z",
"id": "2l745y8rymwt",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "zsp8fllty94v",
"name": "Conversation API - Core",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dear Client,\n\nWe are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a Maintenance of the Conversation API at the time specified below.\n\nType: Maintenance - Conversation API\nStart Time: 2026-11-12 08:00 UTC\nEnd Time: 2026-11-12 10:00 UTC\n\nImpact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window.\n\nWe appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.\n\nPlease contact support@sinch.com should you require further information or assistance.\n\nSincerely,\nSinch",
"created_at": "2026-10-29T16:50:38.071Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-29T16:50:38.071Z",
"id": "6wcw9fb249ly",
"incident_id": "2l745y8rymwt",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-29T16:50:38.071Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Planned Maintenance - Conversation API",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T08:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-12T10:00:00.000Z",
"shortlink": "https://stspg.io/yqg7mtn80q6m",
"started_at": "2026-10-29T16:50:37.953Z",
"status": "scheduled",
"updated_at": "2026-10-29T16:50:38.074Z"
},
{
"components": [
{
"created_at": "2024-01-08T17:39:20.679Z",
"description": null,
"group_id": "fj7fbm2jrccv",
"id": "d99smfphtxhq",
"name": "Inbound Calling",
"page_id": "zmjhsbqtpgpb",
"position": 2,
"showcase": false,
"start_date": "2024-01-08T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T05:00:09.454Z"
},
{
"created_at": "2024-01-08T17:43:37.036Z",
"description": null,
"group_id": "fj7fbm2jrccv",
"id": "dw64nf8h3m9d",
"name": "Outbound Calling",
"page_id": "zmjhsbqtpgpb",
"position": 3,
"showcase": false,
"start_date": "2024-01-07T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T05:00:10.033Z"
},
{
"created_at": "2024-01-08T17:44:13.321Z",
"description": null,
"group_id": "fj7fbm2jrccv",
"id": "k9dl8mbd7gm5",
"name": "International Calling",
"page_id": "zmjhsbqtpgpb",
"position": 4,
"showcase": false,
"start_date": "2024-01-07T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T05:00:10.395Z"
},
{
"created_at": "2024-01-08T17:45:07.391Z",
"description": "US, US territories, and Canada",
"group_id": "fj7fbm2jrccv",
"id": "p1vx2rm54d30",
"name": "9-1-1 / Emergency Services",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2024-01-07T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T05:00:10.814Z"
}
],
"created_at": "2026-10-21T03:31:14.121Z",
"id": "fwvx5cpm7dsy",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "d99smfphtxhq",
"name": "Elastic SIP Trunking - Inbound Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dw64nf8h3m9d",
"name": "Elastic SIP Trunking - Outbound Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k9dl8mbd7gm5",
"name": "Elastic SIP Trunking - International Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p1vx2rm54d30",
"name": "Elastic SIP Trunking - 9-1-1 / Emergency Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-11-06T01:37:38.963Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-06T01:37:38.963Z",
"id": "19k92jlrg1kz",
"incident_id": "fwvx5cpm7dsy",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T01:37:38.963Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "d99smfphtxhq",
"name": "Elastic SIP Trunking - Inbound Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dw64nf8h3m9d",
"name": "Elastic SIP Trunking - Outbound Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k9dl8mbd7gm5",
"name": "Elastic SIP Trunking - International Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p1vx2rm54d30",
"name": "Elastic SIP Trunking - 9-1-1 / Emergency Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-10-27T16:52:29.998Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-27T16:52:29.998Z",
"id": "fmt77nshplf6",
"incident_id": "fwvx5cpm7dsy",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-27T16:52:29.998Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "d99smfphtxhq",
"name": "Elastic SIP Trunking - Inbound Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dw64nf8h3m9d",
"name": "Elastic SIP Trunking - Outbound Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "k9dl8mbd7gm5",
"name": "Elastic SIP Trunking - International Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p1vx2rm54d30",
"name": "Elastic SIP Trunking - 9-1-1 / Emergency Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The scheduled maintenance has been moved to Friday, November 13 (4:00 UTC).\n\n--------------------------------------\n\nSinch Elastic SIP Trunking will be undergoing maintenance on the voice application servers to enable AMR-WB audio on eligible calls as part of a future release. The scheduled work is not expected to impact your service. This is being sent as a courtesy notice in the event that you experience issues that extend beyond the maintenance window.\n\nWe appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com for further information.",
"created_at": "2026-10-21T03:31:14.230Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T03:31:14.230Z",
"id": "rbw0kzgt5xvn",
"incident_id": "fwvx5cpm7dsy",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T01:37:35.349Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Sinch Scheduled Maintenance - Elastic SIP Trunking - Voice Application Servers",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-13T04:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-13T05:00:00.000Z",
"shortlink": "https://stspg.io/b76llgv3xwn4",
"started_at": "2026-10-21T03:31:14.230Z",
"status": "scheduled",
"updated_at": "2026-11-06T01:37:38.966Z"
},
{
"components": [
{
"created_at": "2021-03-05T14:07:49.027Z",
"description": "Delivery to/from United States using 10DLC numbers",
"group_id": "9xrd8zscf8tw",
"id": "r8n2z1q84r4t",
"name": "SMS - US - 10DLC",
"page_id": "zmjhsbqtpgpb",
"position": 10,
"showcase": false,
"start_date": "2021-03-05T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T04:01:07.448Z"
},
{
"created_at": "2021-03-05T14:35:38.792Z",
"description": "MMS Delivery to United States using 10DLC numbers",
"group_id": "9xrd8zscf8tw",
"id": "p9b6jztq1n6l",
"name": "MMS - US - 10DLC",
"page_id": "zmjhsbqtpgpb",
"position": 13,
"showcase": false,
"start_date": "2021-03-05T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T04:01:07.702Z"
}
],
"created_at": "2026-11-06T14:20:33.182Z",
"id": "ykd7pqy49f1l",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "r8n2z1q84r4t",
"name": "External Connectivity - SMS - US - 10DLC",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p9b6jztq1n6l",
"name": "External Connectivity - MMS - US - 10DLC",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "An external supplier has scheduled a maintenance. \n\nImpact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada\n\nImpact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States\n\nMaintenance start time: 2026-11-13 04:00 UTC\nMaintenance end time: 2026-11-13 11:00 UTC",
"created_at": "2026-11-06T14:20:33.303Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-06T14:20:33.303Z",
"id": "x6qjys4mp0qc",
"incident_id": "ykd7pqy49f1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T14:20:33.303Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "External Maintenance - US and Canada",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-13T04:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-13T11:00:00.000Z",
"shortlink": "https://stspg.io/mbl8tk78qmss",
"started_at": "2026-11-06T14:20:33.164Z",
"status": "scheduled",
"updated_at": "2026-11-06T14:20:33.307Z"
},
{
"components": [
{
"created_at": "2025-09-16T09:43:36.148Z",
"description": null,
"group_id": "q3n35scgsy4y",
"id": "kvbhzbrgcwpg",
"name": "Message Manager",
"page_id": "zmjhsbqtpgpb",
"position": 3,
"showcase": false,
"start_date": "2025-09-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-03T22:00:08.572Z"
}
],
"created_at": "2026-10-29T17:38:25.786Z",
"id": "xlnqb9r8kzks",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "kvbhzbrgcwpg",
"name": "Sinch DI Services - Message Manager",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dear Client, \n\nA planned maintenance activity is scheduled for Message Manager.\n\nCustomers are advised not to schedule any campaigns during this maintenance window.\n\nMaintenance Start Time: 2026-11-14 18:00 UTC \nMaintenance End Time: 2026-11-14 22:00 UTC \n\nImpact: The Message Manager UI will be unavailable during the application upgrade.\n\nIf you experience any issues during this maintenance window, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470-300-8394 (select \"Support\" from the menu, option 2 for Digital Interconnect, then option 1).\n\nPlease reference this maintenance notification when contacting support.\n\nIf you have any questions or concerns, please contact your Account Manager.",
"created_at": "2026-10-29T17:38:25.886Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-29T17:38:25.886Z",
"id": "r10wxn8hsy1h",
"incident_id": "xlnqb9r8kzks",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-29T17:38:25.886Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Planned Maintenance - Message manager 6.2.1B release, OS patches/updates",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-14T18:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-14T22:00:00.000Z",
"shortlink": "https://stspg.io/gz0xdkbnzw29",
"started_at": "2026-10-29T17:38:25.776Z",
"status": "scheduled",
"updated_at": "2026-10-29T17:38:25.890Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:55.907Z",
"description": null,
"group_id": "q3n35scgsy4y",
"id": "7v56dty29y5y",
"name": "International SMS 365",
"page_id": "zmjhsbqtpgpb",
"position": 7,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-10T11:00:10.181Z"
}
],
"created_at": "2026-10-09T18:54:42.538Z",
"id": "m95mn979vg1z",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "7v56dty29y5y",
"name": "Sinch DI Services - International SMS 365",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-10-21T15:40:45.392Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T15:40:45.392Z",
"id": "rr39zz3nsg58",
"incident_id": "m95mn979vg1z",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T15:40:45.392Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7v56dty29y5y",
"name": "Sinch DI Services - International SMS 365",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (iSMS) \nPCR Number :: PCRSDI-12379\n \nStart Date and Time (GMT):: 17th November 2026 05:00 Hrs. \nEnd Date and Time (GMT):: 17th November 2026 13:00 Hrs. \n \nImpact \nMobile Terminating (MT) Traffic : Potential latency \nMobile Originated (MO) Traffic : Potential latency \nDR Notification : No Impact \nReport Manager Access : No Impact \nReport Manager Statistics : No Impact \n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. Report Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-10-09T18:54:42.653Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-09T18:54:42.653Z",
"id": "hbcc2y4fxmd7",
"incident_id": "m95mn979vg1z",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T15:37:50.895Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (iSMS) | Operator Services | Application, Database and System Maintenance || PCR Number #PCRSDI-12379",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-17T05:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-17T13:00:00.000Z",
"shortlink": "https://stspg.io/f4r7slv2vl4n",
"started_at": "2026-10-09T18:54:42.653Z",
"status": "scheduled",
"updated_at": "2026-10-21T15:40:45.395Z"
},
{
"components": [
{
"created_at": "2016-11-30T14:32:17.361Z",
"description": null,
"group_id": "lzjb9c4khtgm",
"id": "sdh1w6d81jsh",
"name": "Payment",
"page_id": "zmjhsbqtpgpb",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-26T15:21:18.841Z"
},
{
"created_at": "2016-11-30T14:33:10.740Z",
"description": null,
"group_id": "lzjb9c4khtgm",
"id": "54slb04x4zd2",
"name": "SMS Administration",
"page_id": "zmjhsbqtpgpb",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-26T14:15:49.682Z"
},
{
"created_at": "2016-05-24T15:00:49.031Z",
"description": null,
"group_id": "lzjb9c4khtgm",
"id": "mkqjgzs0z3jz",
"name": "Numbers Administration",
"page_id": "zmjhsbqtpgpb",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-26T14:15:49.798Z"
},
{
"created_at": "2019-10-09T14:16:00.518Z",
"description": null,
"group_id": "wt7115q1m18m",
"id": "6w1nttm3my1t",
"name": "Redhot XML (mBlox)",
"page_id": "zmjhsbqtpgpb",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-05T11:00:08.591Z"
},
{
"created_at": "2019-10-24T10:56:36.023Z",
"description": null,
"group_id": "lzjb9c4khtgm",
"id": "npb1r85c7bs6",
"name": "Analytics",
"page_id": "zmjhsbqtpgpb",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-26T14:15:49.826Z"
},
{
"created_at": "2020-11-23T15:48:10.726Z",
"description": "tickets.sinch.com / support@sinch.com",
"group_id": "lzjb9c4khtgm",
"id": "yhn6j7xzcgc9",
"name": "Customer Support",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2020-11-23T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-26T14:15:49.851Z"
},
{
"created_at": "2019-10-09T13:56:10.699Z",
"description": null,
"group_id": "wt7115q1m18m",
"id": "ml6fpjxs1fd4",
"name": "E3 (Dialogue)",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-11T10:00:07.330Z"
},
{
"created_at": "2021-03-14T09:30:10.118Z",
"description": null,
"group_id": "lzjb9c4khtgm",
"id": "163hwz39q9w6",
"name": "2FA",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2021-03-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-26T14:15:49.875Z"
},
{
"created_at": "2016-11-30T14:31:29.662Z",
"description": null,
"group_id": "wt7115q1m18m",
"id": "nv1q7rp3kdtq",
"name": "SMS (Legacy Sinch)",
"page_id": "zmjhsbqtpgpb",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-05T11:00:09.615Z"
},
{
"created_at": "2022-02-09T07:05:38.532Z",
"description": "https://dashboard.sinch.com/sms/us-campaigns",
"group_id": "lzjb9c4khtgm",
"id": "z7yjb2ckzj0d",
"name": "US Campaigns",
"page_id": "zmjhsbqtpgpb",
"position": 7,
"showcase": false,
"start_date": "2022-02-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-10-26T14:15:49.900Z"
},
{
"created_at": "2022-02-17T13:06:29.772Z",
"description": null,
"group_id": "lzjb9c4khtgm",
"id": "2xnq1hybfgdr",
"name": "Login/Sign up",
"page_id": "zmjhsbqtpgpb",
"position": 8,
"showcase": false,
"start_date": "2022-02-17T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-09T20:39:06.860Z"
},
{
"created_at": "2023-09-11T12:46:26.784Z",
"description": null,
"group_id": "wt7115q1m18m",
"id": "8b2jb89ygj7d",
"name": "HTTP API (TWW)",
"page_id": "zmjhsbqtpgpb",
"position": 8,
"showcase": false,
"start_date": "2023-09-11T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-06-11T10:00:07.385Z"
}
],
"created_at": "2026-10-28T17:25:34.988Z",
"id": "pxmgngl3k0wl",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "sdh1w6d81jsh",
"name": "Dashboard.sinch.com - Payment",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "54slb04x4zd2",
"name": "Dashboard.sinch.com - SMS Administration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "mkqjgzs0z3jz",
"name": "Dashboard.sinch.com - Numbers Administration",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "npb1r85c7bs6",
"name": "Dashboard.sinch.com - Analytics",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yhn6j7xzcgc9",
"name": "Dashboard.sinch.com - Customer Support",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "163hwz39q9w6",
"name": "Dashboard.sinch.com - 2FA",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "z7yjb2ckzj0d",
"name": "Dashboard.sinch.com - US Campaigns",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "2xnq1hybfgdr",
"name": "Dashboard.sinch.com - Login/Sign up",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6w1nttm3my1t",
"name": "Migrated APIs - Redhot XML (mBlox)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ml6fpjxs1fd4",
"name": "Migrated APIs - E3 (Dialogue)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nv1q7rp3kdtq",
"name": "Migrated APIs - SMS (Legacy Sinch)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8b2jb89ygj7d",
"name": "Migrated APIs - HTTP API (TWW)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Sinch will be performing a scheduled maintenance to renew the SSL certificate's.\n\nType: Scheduled Maintenance\n\nMaintenance: SSL Certificate Updates\n\nStart Time: 2026-11-17 08:00 UTC\nEnd Time: 2026-11-17 11:00 UTC\n\nCertificates affected by this maintenance:\n*.sinch.com \n*.httpgw.api.sinch.com \n*.mad.api.sinch.com\n\nWe appreciate your patience and apologize for any inconvenience experienced during this maintenance period. \n\nIf for any reason the maintenance is extended or cancelled we will advise you accordingly.\n\nDownload the certificate files for all the above mentioned certificates here: https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/IgBHPI0ITMohSZ-RZi_avnfgAYszcmL0lkcFEM4KhYTrips",
"created_at": "2026-10-28T17:25:35.120Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-28T17:25:35.120Z",
"id": "0qwt9h4gv0tx",
"incident_id": "pxmgngl3k0wl",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-30T13:27:57.868Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Sinch Maintenance - SSL Certificate Renewal",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-17T08:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-17T11:00:00.000Z",
"shortlink": "https://stspg.io/m3808mrj24lv",
"started_at": "2026-10-28T17:25:34.956Z",
"status": "scheduled",
"updated_at": "2026-10-30T13:27:57.874Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:55.907Z",
"description": null,
"group_id": "q3n35scgsy4y",
"id": "7v56dty29y5y",
"name": "International SMS 365",
"page_id": "zmjhsbqtpgpb",
"position": 7,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-10T11:00:10.181Z"
}
],
"created_at": "2026-10-09T18:56:38.345Z",
"id": "6ddp6jmm9l81",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "7v56dty29y5y",
"name": "Sinch DI Services - International SMS 365",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-10-21T15:40:23.187Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T15:40:23.187Z",
"id": "mg3t6lyrny1t",
"incident_id": "6ddp6jmm9l81",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T15:40:23.187Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7v56dty29y5y",
"name": "Sinch DI Services - International SMS 365",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (iSMS) \nPCR Number :: PCRSDI-12380\n \nStart Date and Time (GMT):: 18th November 2026 05:00 Hrs. \nEnd Date and Time (GMT):: 18th November 2026 13:00 Hrs. \n \nImpact \nMobile Terminating (MT) Traffic : Potential latency \nMobile Originated (MO) Traffic : Potential latency \nDR Notification : No Impact \nReport Manager Access : No Impact \nReport Manager Statistics : No Impact \n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. Report Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-10-09T18:56:38.465Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-18T05:00:38.465Z",
"id": "42n83ymj6t2r",
"incident_id": "6ddp6jmm9l81",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T15:39:59.453Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (iSMS) | Operator Services | Application, Database and System Maintenance || PCR Number # PCRSDI-12380",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-18T05:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-18T13:00:00.000Z",
"shortlink": "https://stspg.io/w1ys7w9jhj1l",
"started_at": "2026-10-09T18:56:38.465Z",
"status": "scheduled",
"updated_at": "2026-10-21T15:40:23.190Z"
},
{
"components": [
{
"created_at": "2019-10-29T14:46:58.927Z",
"description": "Delivery to/from Canada using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "6kpv4jrgxd41",
"name": "SMS - CA - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:07.720Z"
},
{
"created_at": "2019-10-29T14:47:20.999Z",
"description": "Delivery to/from United States using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "f1zb23x8k2xr",
"name": "SMS - US - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 9,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:08.114Z"
},
{
"created_at": "2019-12-10T08:13:21.817Z",
"description": "MMS Delivery to United States using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "cml2fmrrkx8g",
"name": "MMS - US - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 12,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:08.513Z"
}
],
"created_at": "2026-10-21T04:07:55.649Z",
"id": "0fc3bdpszx9m",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "6kpv4jrgxd41",
"name": "External Connectivity - SMS - CA - Toll Free",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "f1zb23x8k2xr",
"name": "External Connectivity - SMS - US - Toll Free",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cml2fmrrkx8g",
"name": "External Connectivity - MMS - US - Toll Free",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our Toll-Free number provider has scheduled a maintenance.\n\nImpact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.\nImpact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.\n\nMaintenance start time: 2026-11-19 04:00 UTC\nMaintenance end time: 2026-11-19 08:00 UTC",
"created_at": "2026-10-21T04:07:55.916Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T04:07:55.916Z",
"id": "9j75mfshg1ty",
"incident_id": "0fc3bdpszx9m",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T04:07:55.916Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "External Maintenance - Toll-Free Number Provider",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-19T04:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-19T08:00:00.000Z",
"shortlink": "https://stspg.io/gdl6f5c4g253",
"started_at": "2026-10-21T04:07:55.633Z",
"status": "scheduled",
"updated_at": "2026-10-21T04:07:55.921Z"
},
{
"components": [
{
"created_at": "2021-03-05T14:07:49.027Z",
"description": "Delivery to/from United States using 10DLC numbers",
"group_id": "9xrd8zscf8tw",
"id": "r8n2z1q84r4t",
"name": "SMS - US - 10DLC",
"page_id": "zmjhsbqtpgpb",
"position": 10,
"showcase": false,
"start_date": "2021-03-05T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T04:01:07.448Z"
},
{
"created_at": "2021-03-05T14:35:38.792Z",
"description": "MMS Delivery to United States using 10DLC numbers",
"group_id": "9xrd8zscf8tw",
"id": "p9b6jztq1n6l",
"name": "MMS - US - 10DLC",
"page_id": "zmjhsbqtpgpb",
"position": 13,
"showcase": false,
"start_date": "2021-03-05T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T04:01:07.702Z"
}
],
"created_at": "2026-10-01T03:17:00.100Z",
"id": "scx4g61dbtnx",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "r8n2z1q84r4t",
"name": "External Connectivity - SMS - US - 10DLC",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p9b6jztq1n6l",
"name": "External Connectivity - MMS - US - 10DLC",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "An external supplier has scheduled a maintenance.\n\nImpact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada.\nImpact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States.\n\nMaintenance Start Time: 2026-11-19 05:00 UTC\nMaintenance End Time: 2026-11-19 11:00 UTC",
"created_at": "2026-10-01T03:17:00.199Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-01T03:17:00.199Z",
"id": "rvy1cy30kzg6",
"incident_id": "scx4g61dbtnx",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-01T03:17:00.199Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "External Maintenance - US and Canada",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-19T05:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-19T11:00:00.000Z",
"shortlink": "https://stspg.io/h3wd8bg54y2q",
"started_at": "2026-10-01T03:17:00.089Z",
"status": "scheduled",
"updated_at": "2026-10-01T03:17:00.202Z"
},
{
"components": [
{
"created_at": "2019-10-29T14:46:58.927Z",
"description": "Delivery to/from Canada using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "6kpv4jrgxd41",
"name": "SMS - CA - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:07.720Z"
},
{
"created_at": "2019-10-29T14:47:20.999Z",
"description": "Delivery to/from United States using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "f1zb23x8k2xr",
"name": "SMS - US - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 9,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:08.114Z"
},
{
"created_at": "2019-12-10T08:13:21.817Z",
"description": "MMS Delivery to United States using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "cml2fmrrkx8g",
"name": "MMS - US - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 12,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:08.513Z"
}
],
"created_at": "2026-10-21T04:07:49.517Z",
"id": "pcn0s30mw1fh",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "6kpv4jrgxd41",
"name": "External Connectivity - SMS - CA - Toll Free",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "f1zb23x8k2xr",
"name": "External Connectivity - SMS - US - Toll Free",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cml2fmrrkx8g",
"name": "External Connectivity - MMS - US - Toll Free",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our Toll-Free number provider has scheduled a maintenance.\n\nImpact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.\nImpact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.\n\nMaintenance start time: 2026-11-24 04:00 UTC\nMaintenance end time: 2026-11-24 08:00 UTC",
"created_at": "2026-10-21T04:07:49.623Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T04:07:49.623Z",
"id": "pxrh788bnmw4",
"incident_id": "pcn0s30mw1fh",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T04:07:49.623Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "External Maintenance - Toll-Free Number Provider",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-24T04:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-24T08:00:00.000Z",
"shortlink": "https://stspg.io/mwn7xxlrs5j5",
"started_at": "2026-10-21T04:07:49.503Z",
"status": "scheduled",
"updated_at": "2026-10-21T04:07:49.626Z"
},
{
"components": [
{
"created_at": "2019-02-12T18:13:46.991Z",
"description": "us7.smpp.api.sinch.com / us1.smpp.api.sinch.com",
"group_id": "tw460b98wpdf",
"id": "1wpqdn8jgpqc",
"name": "SMPP - US",
"page_id": "zmjhsbqtpgpb",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-26T02:32:12.241Z"
},
{
"created_at": "2019-10-09T14:09:40.764Z",
"description": "enum-us2.clxcommunications.com / enum-us3.clxcommunications.com",
"group_id": "qkfs6z7c07c2",
"id": "685p4ctn8kcc",
"name": "ENUM US",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-26T02:32:12.263Z"
},
{
"created_at": "2019-02-12T18:19:58.491Z",
"description": "us7.httpsms.api.sinch.com / us1.httpsms.api.sinch.com",
"group_id": "tw460b98wpdf",
"id": "7k0wpsf4tlvz",
"name": "HTTP - US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-26T02:32:12.281Z"
},
{
"created_at": "2019-10-09T14:10:38.178Z",
"description": "us7.httplookup.api.sinch.com / us3.httplookup.api.sinch.com / us1.httplookup.api.sinch.com",
"group_id": "qkfs6z7c07c2",
"id": "g4872vlkwhf7",
"name": "HTTP US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-26T02:32:12.298Z"
}
],
"created_at": "2026-07-10T08:37:56.404Z",
"id": "kfj4nbjzxrqk",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "1wpqdn8jgpqc",
"name": "Messaging APIs - SMPP - US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7k0wpsf4tlvz",
"name": "Messaging APIs - HTTP - US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "685p4ctn8kcc",
"name": "Lookup API Endpoints - ENUM US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "g4872vlkwhf7",
"name": "Lookup API Endpoints - HTTP US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.\n\nType: Service Announcement \u0026 Maintenance\n\nPrevious Start Time: 2026-10-15 07:00 UTC \nPrevious End Time: 2026-10-15 08:00 UTC\n\nNew Start Time: 2026-12-01 07:00 UTC \nNew End Time: 2026-12-01 08:00 UTC\n\nAs part of our commitment to platform reliability, security, and scalability, Sinch is adding a brand-new, high-efficiency site to our core SMSC billing and messaging routing engine product. This site expansion introduces a next-generation, high-performance architecture to significantly increase our regional capacity, improve overall platform stability, and ensure robust message processing.\n\nNew Regional Connection Endpoints that are planned to go live 2026-10-15 during the aforementioned time window.\n\nUS SMPP: us6.smpp.api.sinch.com: \nUS HTTP SMS: us6.httpsms.api.sinch.com\nUS Lookup API: us6.httplookup.api.sinch.com\n\nAction Required: Firewall Whitelisting\n\nTo ensure uninterrupted message delivery as we scale our traffic to include this new site we request that you update your firewall settings.\n\nAffected API Endpoint:\n(This change only affects customers connecting to either of the following US endpoints)\n\nUS SMPP: us1.smpp.api.sinch.com and/or us7.smpp.api.sinch.com\nUS HTTP SMS: us1.httpsms.api.sinch.com and/or us7.httpsms.api.sinch.com\nUS Lookup API: us1.httplookup.api.sinch.com and/or us7.httplookup.api.sinch.com\n\nIP Addresses to Whitelist\nPlease coordinate with your network security team to whitelist these target IP addresses:\n\n35.95.194.74\n44.239.11.143\n52.32.122.205\n\nIf for any reason the maintenance is extended, cancelled, or postponed, we will advise you accordingly.\n\nPlease contact support@sinch.com should you require further information or assistance.",
"created_at": "2026-10-09T23:30:09.458Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-09T23:30:09.458Z",
"id": "n31v7by4jqrc",
"incident_id": "kfj4nbjzxrqk",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-09T23:30:09.458Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "1wpqdn8jgpqc",
"name": "Messaging APIs - SMPP - US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7k0wpsf4tlvz",
"name": "Messaging APIs - HTTP - US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "685p4ctn8kcc",
"name": "Lookup API Endpoints - ENUM US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "g4872vlkwhf7",
"name": "Lookup API Endpoints - HTTP US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe.\n\nType: Service Announcement \u0026 Maintenance\n\nPrevious Start Time: 2026-10-01 07:00 UTC \nPrevious End Time: 2026-10-01 08:00 UTC\n\nNew Start Time: 2026-10-15 07:00 UTC \nNew End Time: 2026-10-15 08:00 UTC\n\nAs part of our commitment to platform reliability, security, and scalability, Sinch is adding a brand-new, high-efficiency site to our core SMSC billing and messaging routing engine product. This site expansion introduces a next-generation, high-performance architecture to significantly increase our regional capacity, improve overall platform stability, and ensure robust message processing.\n\nNew Regional Connection Endpoints that are planned to go live 2026-10-15 during the aforementioned time window.\n\nUS SMPP: us6.smpp.api.sinch.com: \nUS HTTP SMS: us6.httpsms.api.sinch.com\nUS Lookup API: us6.httplookup.api.sinch.com\n\nAction Required: Firewall Whitelisting\n\nTo ensure uninterrupted message delivery as we scale our traffic to include this new site we request that you update your firewall settings.\n\nAffected API Endpoint:\n(This change only affects customers connecting to either of the following US endpoints)\n\nUS SMPP: us1.smpp.api.sinch.com and/or us7.smpp.api.sinch.com\nUS HTTP SMS: us1.httpsms.api.sinch.com and/or us7.httpsms.api.sinch.com\nUS Lookup API: us1.httplookup.api.sinch.com and/or us7.httplookup.api.sinch.com\n\nIP Addresses to Whitelist\nPlease coordinate with your network security team to whitelist these target IP addresses:\n\n35.95.194.74\n44.239.11.143\n52.32.122.205\n\nIf for any reason the maintenance is extended, cancelled, or postponed, we will advise you accordingly.\n\nPlease contact support@sinch.com should you require further information or assistance.",
"created_at": "2026-09-24T17:58:13.724Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-24T17:58:13.724Z",
"id": "b9fscdkvbdfs",
"incident_id": "kfj4nbjzxrqk",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-24T17:58:13.724Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "1wpqdn8jgpqc",
"name": "Messaging APIs - SMPP - US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7k0wpsf4tlvz",
"name": "Messaging APIs - HTTP - US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "685p4ctn8kcc",
"name": "Lookup API Endpoints - ENUM US",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "g4872vlkwhf7",
"name": "Lookup API Endpoints - HTTP US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "As part of our commitment to platform reliability, security, and scalability, Sinch is adding a brand-new, high-efficiency site to our core SMSC billing and messaging routing engine product. This site expansion introduces a next-generation, high-performance architecture to significantly increase our regional capacity, improve overall platform stability, and ensure robust message processing.\n\nNew Regional Connection Endpoints that are planned to go live 2026-10-01 during the target window:\n\nUS SMPP: us6.smpp.api.sinch.com: \nUS HTTP SMS: us6.httpsms.api.sinch.com\nUS Lookup API: us6.httplookup.api.sinch.com\n\nType: Service Announcement \u0026 Maintenance\nMaintenance start time: 2026-10-01 07:00 UTC \nMaintenance end time: 2026-10-01 08:00 UTC\n\nAction Required: Firewall Whitelisting\n\nTo ensure uninterrupted message delivery as we scale our traffic to include this new site we request that you update your firewall settings.\n\nAffected API Endpoint:\n(This change only affects customers connecting to either of the following US endpoints)\n\nUS SMPP: us1.smpp.api.sinch.com and/or us7.smpp.api.sinch.com\nUS HTTP SMS: us1.httpsms.api.sinch.com and/or us7.httpsms.api.sinch.com\nUS Lookup API: us1.httplookup.api.sinch.com and/or us7.httplookup.api.sinch.com\n\nIP Addresses to Whitelist\nPlease coordinate with your network security team to whitelist these target IP addresses:\n\n35.95.194.74\n44.239.11.143\n52.32.122.205\n\nIf for any reason the maintenance is extended, cancelled, or postponed, we will advise you accordingly.\n\nPlease contact support@sinch.com should you require further information or assistance.",
"created_at": "2026-07-10T08:37:56.476Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-10T08:37:56.476Z",
"id": "ppj1983zhsc0",
"incident_id": "kfj4nbjzxrqk",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T08:37:56.476Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Service Announcement \u0026 Maintenance: New SMSC Site \u0026 Whitelisting Requirements - US Region",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-12-01T07:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-12-01T08:00:00.000Z",
"shortlink": "https://stspg.io/pybt2k9s49z9",
"started_at": "2026-07-10T08:37:56.387Z",
"status": "scheduled",
"updated_at": "2026-10-09T23:30:24.950Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-10-21T15:19:42.947Z",
"id": "blwt01yth2fb",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (SMSX) \nPCR Number :: PCRSDI-12386\n \nStart Date and Time (GMT):: 7th December 2026 05:00 Hrs. \nEnd Date and Time (GMT):: 7th December 2026 10:00 Hrs. \n \nImpact \nMobile Terminating (MT) Traffic : Potential latency\nMobile Originated (MO) Traffic : Potential latency\nDR Notification : No Impact \nReport Manager Access : No Impact\nReport Manager Statistics : No Impact \n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. \nReport Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-10-21T15:19:43.036Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T15:19:43.036Z",
"id": "6yb4pvrqszgl",
"incident_id": "blwt01yth2fb",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T15:19:43.036Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance || PCR Number #PCRSDI-12386",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-12-07T05:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-12-07T10:00:00.000Z",
"shortlink": "https://stspg.io/jy8hslmhjr3b",
"started_at": "2026-10-21T15:19:42.937Z",
"status": "scheduled",
"updated_at": "2026-10-21T15:19:43.038Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-10-21T15:20:41.118Z",
"id": "jh86sqtyfrk2",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (SMSX) \nPCR Number :: PCRSDI-12387\n \nStart Date and Time (GMT):: 8th December 2026 05:00 Hrs. \nEnd Date and Time (GMT):: 8th December 2026 10:00 Hrs. \n \nImpact \nMobile Terminating (MT) Traffic : Potential latency\nMobile Originated (MO) Traffic : Potential latency\nDR Notification : No Impact \nReport Manager Access : No Impact\nReport Manager Statistics : No Impact \n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. \nReport Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-10-21T15:20:41.226Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T15:20:41.226Z",
"id": "ykmfwy2h0wh7",
"incident_id": "jh86sqtyfrk2",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T15:20:41.226Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance || PCR Number #PCRSDI-12387",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-12-08T05:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-12-08T10:00:00.000Z",
"shortlink": "https://stspg.io/n4w22fm582ry",
"started_at": "2026-10-21T15:20:41.105Z",
"status": "scheduled",
"updated_at": "2026-10-21T15:20:41.229Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-10-21T15:21:37.823Z",
"id": "99q15snh39cc",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (SMSX) \nPCR Number :: PCRSDI-12388\n \nStart Date and Time (GMT):: 9th December 2026 05:00 Hrs. \nEnd Date and Time (GMT):: 9th December 2026 10:00 Hrs. \n \nImpact \nMobile Terminating (MT) Traffic : Potential latency\nMobile Originated (MO) Traffic : Potential latency\nDR Notification : No Impact \nReport Manager Access : No Impact\nReport Manager Statistics : No Impact \n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. \nReport Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-10-21T15:21:37.912Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T15:21:37.912Z",
"id": "5h2tplbx6yrh",
"incident_id": "99q15snh39cc",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T15:21:37.912Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance || PCR Number # PCRSDI-12388",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-12-09T05:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-12-09T10:00:00.000Z",
"shortlink": "https://stspg.io/xd4f4l7nvz3m",
"started_at": "2026-10-21T15:21:37.812Z",
"status": "scheduled",
"updated_at": "2026-10-21T15:21:37.915Z"
},
{
"components": [
{
"created_at": "2016-11-30T14:19:20.104Z",
"description": null,
"group_id": "w28v76587yz4",
"id": "r21p3hfsjgw7",
"name": "Video Calling",
"page_id": "zmjhsbqtpgpb",
"position": 4,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T06:00:07.660Z"
},
{
"created_at": "2022-02-22T21:19:02.995Z",
"description": null,
"group_id": "tw460b98wpdf",
"id": "vbvy10jzflw6",
"name": "RCS - EU",
"page_id": "zmjhsbqtpgpb",
"position": 20,
"showcase": false,
"start_date": "2022-02-22T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T06:00:08.081Z"
}
],
"created_at": "2026-10-29T18:22:59.879Z",
"id": "ndhy5rq2pfsj",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "r21p3hfsjgw7",
"name": "Voice - Video Calling",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "vbvy10jzflw6",
"name": "Messaging APIs - RCS - EU",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-12T06:00:09.212Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T06:00:09.212Z",
"id": "2lfqwsc84yk9",
"incident_id": "ndhy5rq2pfsj",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T06:00:09.212Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "r21p3hfsjgw7",
"name": "Voice - Video Calling",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vbvy10jzflw6",
"name": "Messaging APIs - RCS - EU",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are reaching out to inform you that a maintenance will be performed on our EU Central RTCx network and security infrastructure during the scheduled time window below.\n\nType: Network Maintenance\nAffected Site: EU\n\nMaintenance Start Time: 2026-11-12 06:00 UTC\nMaintenance End Time: 2026-11-12 08:00 UTC\n\nImpact: Approximately 5-10 minutes of service-impact on the specified components.\n\nIf for any reason the maintenance is extended or cancelled we will advise you accordingly.\nPlease contact support@sinch.com should you require further information or assistance.",
"created_at": "2026-10-29T18:22:59.971Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-29T18:22:59.971Z",
"id": "kcyxq1hf6vp7",
"incident_id": "ndhy5rq2pfsj",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-29T18:22:59.971Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Planned Maintenance Notification – Sinch EU Central RTCx Network Infrastructure",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T06:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-12T08:00:00.000Z",
"shortlink": "https://stspg.io/rvtlgg3f0q1h",
"started_at": "2026-10-29T18:22:59.866Z",
"status": "in_progress",
"updated_at": "2026-11-12T06:00:09.274Z"
},
{
"components": [
{
"created_at": "2019-10-29T14:46:58.927Z",
"description": "Delivery to/from Canada using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "6kpv4jrgxd41",
"name": "SMS - CA - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:07.720Z"
},
{
"created_at": "2019-10-29T14:47:20.999Z",
"description": "Delivery to/from United States using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "f1zb23x8k2xr",
"name": "SMS - US - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 9,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:08.114Z"
},
{
"created_at": "2019-12-10T08:13:21.817Z",
"description": "MMS Delivery to United States using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "cml2fmrrkx8g",
"name": "MMS - US - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 12,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:08.513Z"
}
],
"created_at": "2026-11-04T07:36:14.250Z",
"id": "5ct8394zzysl",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-12T05:01:07.494Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T05:01:07.494Z",
"id": "88x4s377p060",
"incident_id": "5ct8394zzysl",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T05:01:07.494Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-12T04:00:37.054Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-12T04:00:37.054Z",
"id": "vb2v6q1bpbzp",
"incident_id": "5ct8394zzysl",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T04:00:37.054Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6kpv4jrgxd41",
"name": "External Connectivity - SMS - CA - Toll Free",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "f1zb23x8k2xr",
"name": "External Connectivity - SMS - US - Toll Free",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cml2fmrrkx8g",
"name": "External Connectivity - MMS - US - Toll Free",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Our Toll-Free Number Provider has scheduled a maintenance. \n\nImpact SMS: Clients may experience delayed or failed MT/MO traffic towards the United States and Canada.\n\nImpact MMS: Clients may experience delayed or failed MT/MO traffic towards the United States.\n\nMaintenance start time: 2026-11-12 05:00 UTC\nMaintenance end time: 2026-11-12 10:00 UTC",
"created_at": "2026-11-04T07:36:14.356Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-04T07:36:14.356Z",
"id": "cqtvz308py93",
"incident_id": "5ct8394zzysl",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-04T07:36:14.356Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "External Maintenance - Toll-Free Number Provider",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T05:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-12T04:00:37.797Z",
"scheduled_until": "2026-11-12T10:00:00.000Z",
"shortlink": "https://stspg.io/lyksqf7dgfjj",
"started_at": "2026-11-04T07:36:14.233Z",
"status": "in_progress",
"updated_at": "2026-11-12T05:01:07.502Z"
},
{
"components": [
{
"created_at": "2019-06-24T18:24:37.359Z",
"description": "Delivery to/from United States using Short Codes",
"group_id": "9xrd8zscf8tw",
"id": "yz7sbhvqvtj9",
"name": "SMS - US - ShortCode",
"page_id": "zmjhsbqtpgpb",
"position": 8,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T05:00:10.798Z"
},
{
"created_at": "2021-03-05T14:07:49.027Z",
"description": "Delivery to/from United States using 10DLC numbers",
"group_id": "9xrd8zscf8tw",
"id": "r8n2z1q84r4t",
"name": "SMS - US - 10DLC",
"page_id": "zmjhsbqtpgpb",
"position": 10,
"showcase": false,
"start_date": "2021-03-05T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T04:01:07.448Z"
},
{
"created_at": "2019-06-24T18:27:22.747Z",
"description": "MMS delivery to United States",
"group_id": "9xrd8zscf8tw",
"id": "86r06h03w26y",
"name": "MMS - US",
"page_id": "zmjhsbqtpgpb",
"position": 11,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T05:00:11.524Z"
}
],
"created_at": "2026-11-03T16:02:18.114Z",
"id": "0865qj8p7wrb",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "yz7sbhvqvtj9",
"name": "External Connectivity - SMS - US - ShortCode",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "86r06h03w26y",
"name": "External Connectivity - MMS - US",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-12T05:00:11.900Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T05:00:11.900Z",
"id": "dtlmg07gcyh4",
"incident_id": "0865qj8p7wrb",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T05:00:11.900Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "yz7sbhvqvtj9",
"name": "External Connectivity - SMS - US - ShortCode",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "r8n2z1q84r4t",
"name": "External Connectivity - SMS - US - 10DLC",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "86r06h03w26y",
"name": "External Connectivity - MMS - US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Verizon USA has scheduled a maintenance. \n\nImpact SMS: Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon-US\nImpact MMS: Clients may experience delayed or failed Short Code MT/MO traffic towards Verizon-US\n\nMaintenance start time: 2026-11-12 05:00 UTC\nMaintenance end time: 2026-11-12 10:00 UTC",
"created_at": "2026-11-03T16:02:18.241Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-03T16:02:18.241Z",
"id": "r6j8sp0dg18l",
"incident_id": "0865qj8p7wrb",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-03T16:02:18.241Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "External Maintenance - United States - Verizon",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T05:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-12T10:00:00.000Z",
"shortlink": "https://stspg.io/vc0gxzljdqj3",
"started_at": "2026-11-03T16:02:18.099Z",
"status": "in_progress",
"updated_at": "2026-11-12T05:00:11.906Z"
},
{
"components": [
{
"created_at": "2021-03-05T14:07:49.027Z",
"description": "Delivery to/from United States using 10DLC numbers",
"group_id": "9xrd8zscf8tw",
"id": "r8n2z1q84r4t",
"name": "SMS - US - 10DLC",
"page_id": "zmjhsbqtpgpb",
"position": 10,
"showcase": false,
"start_date": "2021-03-05T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T04:01:07.448Z"
},
{
"created_at": "2021-03-05T14:35:38.792Z",
"description": "MMS Delivery to United States using 10DLC numbers",
"group_id": "9xrd8zscf8tw",
"id": "p9b6jztq1n6l",
"name": "MMS - US - 10DLC",
"page_id": "zmjhsbqtpgpb",
"position": 13,
"showcase": false,
"start_date": "2021-03-05T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T04:01:07.702Z"
}
],
"created_at": "2026-11-06T13:18:57.870Z",
"id": "97rbtlbl9pn1",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "r8n2z1q84r4t",
"name": "External Connectivity - SMS - US - 10DLC",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "p9b6jztq1n6l",
"name": "External Connectivity - MMS - US - 10DLC",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-12T04:01:07.858Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T04:01:07.858Z",
"id": "kzsvfk8839jn",
"incident_id": "97rbtlbl9pn1",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T04:01:07.858Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "r8n2z1q84r4t",
"name": "External Connectivity - SMS - US - 10DLC",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "p9b6jztq1n6l",
"name": "External Connectivity - MMS - US - 10DLC",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "An external supplier has scheduled a maintenance. \n\nImpact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada\n\nImpact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States\n\nMaintenance start time: 2026-11-12 04:00 UTC\nMaintenance end time: 2026-11-12 11:00 UTC",
"created_at": "2026-11-06T13:18:57.982Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-06T13:18:57.982Z",
"id": "psvq2vqqlxcc",
"incident_id": "97rbtlbl9pn1",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T13:18:57.982Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "External Maintenance - US and Canada",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T04:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-12T11:00:00.000Z",
"shortlink": "https://stspg.io/2kbmvw93xrrm",
"started_at": "2026-11-06T13:18:57.856Z",
"status": "in_progress",
"updated_at": "2026-11-12T04:01:07.864Z"
},
{
"components": [
{
"created_at": "2019-10-29T14:46:58.927Z",
"description": "Delivery to/from Canada using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "6kpv4jrgxd41",
"name": "SMS - CA - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:07.720Z"
},
{
"created_at": "2019-10-29T14:47:20.999Z",
"description": "Delivery to/from United States using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "f1zb23x8k2xr",
"name": "SMS - US - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 9,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:08.114Z"
},
{
"created_at": "2019-12-10T08:13:21.817Z",
"description": "MMS Delivery to United States using Toll Free numbers",
"group_id": "9xrd8zscf8tw",
"id": "cml2fmrrkx8g",
"name": "MMS - US - Toll Free",
"page_id": "zmjhsbqtpgpb",
"position": 12,
"showcase": false,
"start_date": null,
"status": "under_maintenance",
"updated_at": "2026-11-12T04:00:08.513Z"
}
],
"created_at": "2026-10-21T04:08:01.942Z",
"id": "b7jnr29qkjn1",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "6kpv4jrgxd41",
"name": "External Connectivity - SMS - CA - Toll Free",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "f1zb23x8k2xr",
"name": "External Connectivity - SMS - US - Toll Free",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "cml2fmrrkx8g",
"name": "External Connectivity - MMS - US - Toll Free",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-12T04:00:09.312Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T04:00:09.312Z",
"id": "y1t454xx8n9c",
"incident_id": "b7jnr29qkjn1",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T04:00:09.312Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6kpv4jrgxd41",
"name": "External Connectivity - SMS - CA - Toll Free",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "f1zb23x8k2xr",
"name": "External Connectivity - SMS - US - Toll Free",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cml2fmrrkx8g",
"name": "External Connectivity - MMS - US - Toll Free",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our Toll-Free number provider has scheduled a maintenance.\n\nImpact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.\nImpact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.\n\nMaintenance start time: 2026-11-12 04:00 UTC\nMaintenance end time: 2026-11-12 08:00 UTC",
"created_at": "2026-10-21T04:08:02.049Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-21T04:08:02.049Z",
"id": "x63pky4zlnw9",
"incident_id": "b7jnr29qkjn1",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-21T04:08:02.049Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "External Maintenance - Toll-Free Number Provider",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-12T04:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-12T08:00:00.000Z",
"shortlink": "https://stspg.io/q84yvb9xznsp",
"started_at": "2026-10-21T04:08:01.928Z",
"status": "in_progress",
"updated_at": "2026-11-12T04:00:09.334Z"
},
{
"components": [
{
"created_at": "2015-01-14T09:42:24.702Z",
"description": null,
"group_id": "w8vm3r1jb3q1",
"id": "4tdbckp2bwlj",
"name": "SMS Verification",
"page_id": "zmjhsbqtpgpb",
"position": 2,
"showcase": false,
"start_date": null,
"status": "degraded_performance",
"updated_at": "2026-11-12T03:56:59.807Z"
},
{
"created_at": "2021-03-05T14:07:49.027Z",
"description": "Delivery to/from United States using 10DLC numbers",
"group_id": "9xrd8zscf8tw",
"id": "r8n2z1q84r4t",
"name": "SMS - US - 10DLC",
"page_id": "zmjhsbqtpgpb",
"position": 10,
"showcase": false,
"start_date": "2021-03-05T00:00:00.000Z",
"status": "under_maintenance",
"updated_at": "2026-11-12T04:01:07.448Z"
}
],
"created_at": "2026-11-12T00:33:54.290Z",
"id": "f8csqk309pg9",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "4tdbckp2bwlj",
"name": "Verification - SMS Verification",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "r8n2z1q84r4t",
"name": "External Connectivity - SMS - US - 10DLC",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.\n\nIncident Start Time: 2026-11-12 00:00 UTC\nIncident End Time: 2026-11-12 03:41 UTC",
"created_at": "2026-11-12T03:56:26.840Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T03:56:26.840Z",
"id": "jhr4lbvx27sz",
"incident_id": "f8csqk309pg9",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T03:56:26.840Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4tdbckp2bwlj",
"name": "Verification - SMS Verification",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "r8n2z1q84r4t",
"name": "External Connectivity - SMS - US - 10DLC",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-11-12T02:01:40.128Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T02:01:40.128Z",
"id": "19b5g95d6t82",
"incident_id": "f8csqk309pg9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T02:01:40.128Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4tdbckp2bwlj",
"name": "Verification - SMS Verification",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "r8n2z1q84r4t",
"name": "External Connectivity - SMS - US - 10DLC",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently observing delivery issues in United States - AT\u0026T\n\nIncident Start Time: 2026-11-12 00:00 UTC\n\nImpact: Failed MT's/Delayed MT's/Missing delivery receipts/Late delivery receipts\n\nWe will update as soon as we have more information.\nIf you have any questions, please contact support@sinch.com.",
"created_at": "2026-11-12T00:33:54.555Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-12T00:33:54.555Z",
"id": "c2dp1bgzww8x",
"incident_id": "f8csqk309pg9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T00:33:54.555Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Delivery Issue - United States - AT\u0026T",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-12T03:56:26.840Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/p08dtzzzp4nn",
"started_at": "2026-11-12T00:33:54.276Z",
"status": "resolved",
"updated_at": "2026-11-12T03:56:26.868Z"
},
{
"components": [
{
"created_at": "2015-01-14T09:42:24.702Z",
"description": null,
"group_id": "w8vm3r1jb3q1",
"id": "4tdbckp2bwlj",
"name": "SMS Verification",
"page_id": "zmjhsbqtpgpb",
"position": 2,
"showcase": false,
"start_date": null,
"status": "degraded_performance",
"updated_at": "2026-11-12T03:56:59.807Z"
}
],
"created_at": "2026-11-12T03:29:17.621Z",
"id": "11r4t5jyyjvg",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "4tdbckp2bwlj",
"name": "Verification - SMS Verification",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-11-12T03:56:59.878Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T03:56:59.878Z",
"id": "35glqsvr1xh2",
"incident_id": "11r4t5jyyjvg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T03:56:59.878Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are continuing to investigate this issue.",
"created_at": "2026-11-12T03:33:30.958Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T03:33:30.958Z",
"id": "66krw1pzlm3x",
"incident_id": "11r4t5jyyjvg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T03:33:30.958Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are currently observing delivery Issues for SMS Verfication China - China Mobile\n\nIncident Start Time: 2026-11-12 01:58 UTC\n\nImpact: Failed MT's/Missing delivery receipts/Late delivery receipts\n\nWe will update as soon as we have more information.\nIf you have any questions, please contact support@sinch.com.",
"created_at": "2026-11-12T03:29:17.676Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-12T03:29:17.000Z",
"id": "njs8f72l1rd1",
"incident_id": "11r4t5jyyjvg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-12T03:33:28.029Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Delivery Issue SMS Verfication China - China Mobile",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/qgbbwd8sjn52",
"started_at": "2026-11-12T03:29:17.000Z",
"status": "investigating",
"updated_at": "2026-11-12T03:56:59.881Z"
},
{
"components": [],
"created_at": "2026-11-11T13:37:00.000Z",
"id": "tncfkqjdwl3v",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "We experienced an issue causing some users to not be able to login to Customer Dashboard\n\nThe issue was identified and a fix was deployed to resolve the issue\n\nIncident Start Time: 2026-11-11 13:37 UTC\nIncident End Time: 2026-11-11 14:38 UTC\n\nIf you have any questions, please contact support@sinch.com",
"created_at": "2026-11-11T15:02:13.528Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-11-11T13:37:00.000Z",
"id": "tpmhq7m8gsh2",
"incident_id": "tncfkqjdwl3v",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T15:02:13.528Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Post-Incident Notification - Customer Dashboard login",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-11T13:37:00.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/dlqcplq9krv0",
"started_at": "2026-11-11T15:02:13.458Z",
"status": "resolved",
"updated_at": "2026-11-11T15:02:13.539Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-11-04T13:52:50.036Z",
"id": "578zkk21dwbq",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-11T11:01:07.428Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T11:01:07.428Z",
"id": "63np8hqdlpjh",
"incident_id": "578zkk21dwbq",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T11:01:07.428Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-11T07:00:29.059Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T07:00:29.059Z",
"id": "wrn2vkx40nqq",
"incident_id": "578zkk21dwbq",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T07:00:29.059Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-11T06:01:19.008Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T06:01:19.008Z",
"id": "zqglbwtfy5rz",
"incident_id": "578zkk21dwbq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T06:01:19.008Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 (SMSx)\nPCR Number :: PCRSDI-12447 \n \nStart Date and Time (GMT):: 11th November 2026 07:00 Hrs. \nEnd Date and Time (GMT):: 11th November 2026 11:00 Hrs. \n \nImpact: \nMobile Terminating (MT) Traffic: Potential latency\nMobile Originated (MO) Traffic: Potential latency\nDR Notification: Potential latency\n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-11-04T13:52:50.132Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-04T13:52:50.132Z",
"id": "7dycktyzcj0h",
"incident_id": "578zkk21dwbq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-04T13:52:50.132Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSx) | Operator Services | Application, Database and System Maintenance || PCR Number #PCRSDI-12447",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-11T11:01:07.428Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-11T07:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-11T06:01:19.649Z",
"scheduled_until": "2026-11-11T11:00:00.000Z",
"shortlink": "https://stspg.io/57c4btyl08d5",
"started_at": "2026-11-04T13:52:50.021Z",
"status": "completed",
"updated_at": "2026-11-11T11:01:07.512Z"
},
{
"components": [
{
"created_at": "2021-03-09T07:52:14.497Z",
"description": "Component for Rest of World destinations",
"group_id": "q3n35scgsy4y",
"id": "39xy7pc36wcp",
"name": "SMS 365 Operator RoW",
"page_id": "zmjhsbqtpgpb",
"position": 5,
"showcase": false,
"start_date": "2021-03-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.055Z"
},
{
"created_at": "2023-06-15T11:58:41.191Z",
"description": "Component for US destinations",
"group_id": "q3n35scgsy4y",
"id": "8tjh4l4l6qh4",
"name": "SMS 365 Operator US",
"page_id": "zmjhsbqtpgpb",
"position": 6,
"showcase": false,
"start_date": "2023-06-15T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-11-11T11:00:08.277Z"
}
],
"created_at": "2026-11-06T19:49:09.028Z",
"id": "dglzv20hqxcb",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-11-11T11:00:08.615Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T11:00:08.615Z",
"id": "1sq49dths3tw",
"incident_id": "dglzv20hqxcb",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T11:00:08.615Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-11-11T07:01:09.523Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T07:01:09.523Z",
"id": "9twyz70d3s65",
"incident_id": "dglzv20hqxcb",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T07:01:09.523Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-11-11T06:00:58.247Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-11T06:00:58.247Z",
"id": "g3v7cmngn1cj",
"incident_id": "dglzv20hqxcb",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-11T06:00:58.247Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "39xy7pc36wcp",
"name": "Sinch DI Services - SMS 365 Operator RoW",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8tjh4l4l6qh4",
"name": "Sinch DI Services - SMS 365 Operator US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Services :: DI SMS 365 \nPCR Number :: PCRSDI-12431 \n \nStart Date and Time (GMT):: 11th November 2026 07:00 Hrs. \nEnd Date and Time (GMT):: 1th November 2026 11:00 Hrs. \n \nImpact: \nMobile Terminating (MT) Traffic: Potential Latency\nMobile Originated (MO) Traffic: Potential Latency\nDR Notification: Potential Latency\n \nDescription: \nDigital Interconnect has scheduled a planned maintenance to carry out activities on the internal applications. \n \nIf you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.",
"created_at": "2026-11-06T19:49:09.124Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-11-06T19:49:09.124Z",
"id": "2zlx0bjwq545",
"incident_id": "dglzv20hqxcb",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-11-06T19:49:09.124Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "DI SMS 365 (SMSx) | Operator Services | Network Maintenance | PCR Number #PCRSDI-12431",
"page_id": "zmjhsbqtpgpb",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-11-11T11:00:08.615Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-11T07:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-11-11T06:00:59.156Z",
"scheduled_until": "2026-11-11T11:00:00.000Z",
"shortlink": "https://stspg.io/fl9hmr1l52gd",
"started_at": "2026-11-06T19:49:09.013Z",
"status": "completed",
"updated_at": "2026-11-11T11:00:08.863Z"
}
],
"page": {
"id": "zmjhsbqtpgpb",
"name": "Sinch",
"url": "https://status.sinch.com"
},
"status": {
"description": "Partially Degraded Service",
"indicator": "minor"
}
}