Snapshot 260150
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"maintenance_duration": 0,
"status": "operational"
},
{
"day": "2026-11-05",
"downtime_duration": 0,
"maintenance_duration": 0,
"status": "operational"
},
{
"day": "2026-11-06",
"downtime_duration": 0,
"maintenance_duration": 0,
"status": "operational"
},
{
"day": "2026-11-07",
"downtime_duration": 0,
"maintenance_duration": 0,
"status": "operational"
},
{
"day": "2026-11-08",
"downtime_duration": 0,
"maintenance_duration": 0,
"status": "operational"
},
{
"day": "2026-11-09",
"downtime_duration": 0,
"maintenance_duration": 0,
"status": "operational"
},
{
"day": "2026-11-10",
"downtime_duration": 0,
"maintenance_duration": 0,
"status": "operational"
},
{
"day": "2026-11-11",
"downtime_duration": 0,
"maintenance_duration": 0,
"status": "operational"
}
],
"status_not_updated_since": null,
"status_page_section_id": 357954
},
"id": "9030174",
"type": "status_page_resource"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8848262"
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],
"message": "The issue affecting voice conversation closure has been resolved. This only impacted post-conversation effects, such as automations, so there was no end-user impact for affected conversations.\n\nImpact Window: 12:37pm EST, 11/10/26 – 4:38pm EST, 11/11/26\n\nCause: A code regression introduced failures in voice call cleanup. For a subset of calls in our EU region, the step that marks the conversation as closed failed. Those conversations stayed open in the system after the caller hung up. Our team has backfilled post-call processing on the affected conversations.",
"notify_subscribers": true,
"published_at": "2026-11-11T21:38:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "6072027",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848262"
}
],
"message": "We’re currently investigating reports of an issue affecting voice conversation closure for our EU deployment region. This only impacts post-conversation effects, such as automations, so has no end-user impact during the conversation. Our team is working to identify the cause and will provide an update shortly.",
"notify_subscribers": true,
"published_at": "2026-11-11T21:01:44.347Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "6071687",
"type": "status_update"
},
{
"attributes": {
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"status": "resolved",
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-11-11T21:01:44.347Z",
"title": "Investigating Issue with Voice Conversation Closure"
},
"id": "1122495",
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"data": [
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"id": "6072027",
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"id": "6071687",
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}
},
"type": "status_report"
},
{
"attributes": {
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"status": "resolved",
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{
"status": "resolved",
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{
"status": "resolved",
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],
"message": "The issue affecting our API endpoints has been resolved.\nImpact Window: 2:58:51pm - 3:01:21pm (EST)\nCause: An error in a recent deployment caused a temporary API outage for a subset of traffic. This was solved by a rollback of the deployment.",
"notify_subscribers": true,
"published_at": "2026-11-09T20:01:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "6060162",
"type": "status_update"
},
{
"attributes": {
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"status": "resolved",
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"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-11-09T20:01:00.000Z",
"title": "API Instability — Resolved"
},
"id": "1120280",
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"data": [
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"id": "6060162",
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}
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}
},
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},
{
"attributes": {
"affected_resources": [],
"message": "We will be performing scheduled maintenance on our database infrastructure. This maintenance will be used to optimize performance and prepare for an upcoming database version upgrade.\n\nWhat to Expect:\n- One brief period (\u003c 30 seconds) of service unavailability or connection timeouts.\n\nOur engineering team will be actively monitoring all systems throughout the maintenance period to minimize disruptions and ensure a smooth transition. We will provide real-time updates on our status page at https://status.decagon.ai/ as needed.\n\nPlease note: As part of this maintenance, we are also planning an additional maintenance window between October 27 - November 3. We will share the exact date, time, and expected impact well in advance but wanted to give you a heads up first.",
"notify_subscribers": true,
"published_at": "2026-10-09T03:00:28.000Z",
"published_at_timezone": null
},
"id": "5824284",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [],
"message": "Maintenance ended",
"notify_subscribers": true,
"published_at": "2026-10-09T03:15:28.000Z",
"published_at_timezone": null
},
"id": "5892560",
"type": "status_update"
},
{
"attributes": {
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"message": "The scheduled maintenance has been successfully completed.",
"notify_subscribers": false,
"published_at": "2026-10-09T03:17:16.187Z",
"published_at_timezone": null
},
"id": "5892564",
"type": "status_update"
},
{
"attributes": {
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"status": "maintenance",
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{
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{
"status": "maintenance",
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],
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"ends_at": "2026-10-09T03:15:28.000Z",
"report_type": "maintenance",
"starts_at": "2026-10-09T03:00:28.000Z",
"title": "Scheduled Database Maintenance"
},
"id": "1072594",
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"id": "5824284",
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}
},
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},
{
"attributes": {
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],
"message": "The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic and we will follow-up with more details on the root cause shortly. Thank you for your patience and understanding!\n\nImpact window: ~7:56 PM – ~8:38 PM ET",
"notify_subscribers": true,
"published_at": "2026-09-24T00:38:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5824185",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
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}
],
"message": "We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an update shortly.",
"notify_subscribers": true,
"published_at": "2026-09-23T23:15:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5824101",
"type": "status_update"
},
{
"attributes": {
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"status": "resolved",
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-23T23:15:00.000Z",
"title": "Investigating High Latency with Voice Agent Responses"
},
"id": "1072567",
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"data": [
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"id": "5824185",
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},
{
"id": "5824101",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
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"status": "downtime",
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},
{
"status": "downtime",
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}
],
"message": "We’re currently investigating reports of an issue affecting US and EU Decagon Admin Portals. Our team is working to identify the cause and will provide an update shortly.",
"notify_subscribers": true,
"published_at": "2026-09-18T22:39:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5803425",
"type": "status_update"
},
{
"attributes": {
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"status": "resolved",
"status_page_resource_id": "8644744"
},
{
"status": "resolved",
"status_page_resource_id": "8848264"
}
],
"message": "This incident has been resolved. All systems are operating normally and we are continuing to closely monitor",
"notify_subscribers": true,
"published_at": "2026-09-18T23:02:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5803456",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "downtime",
"status_page_resource_id": "8644744"
},
{
"status": "downtime",
"status_page_resource_id": "8848264"
}
],
"message": "Impact is limited to Admin Portal. Conversations and call flows are not impacted at this time.",
"notify_subscribers": true,
"published_at": "2026-09-18T22:40:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5803430",
"type": "status_update"
},
{
"attributes": {
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{
"status": "downtime",
"status_page_resource_id": "8644744"
},
{
"status": "downtime",
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}
],
"message": "We have narrowed down the issue related to an incident with our upstream authentication provider. We are working closely with their team to provide timely updates.",
"notify_subscribers": true,
"published_at": "2026-09-18T22:51:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5803440",
"type": "status_update"
},
{
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{
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],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-18T22:39:00.000Z",
"title": "Investigating Issue with Admin Portal"
},
"id": "1068527",
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"id": "5803425",
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},
{
"id": "5803430",
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},
{
"id": "5803440",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
}
],
"message": "A fix has been deployed and error rates have returned to normal. We are continuing to monitor systems closely to confirm full recovery. ",
"notify_subscribers": true,
"published_at": "2026-09-15T17:53:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5785352",
"type": "status_update"
},
{
"attributes": {
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{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848261"
}
],
"message": "This issue has been resolved. Error rates and latency have returned to normal, and all systems are operating as expected.",
"notify_subscribers": true,
"published_at": "2026-09-15T18:33:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5785395",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
}
],
"message": "We are currently investigating an issue affecting multiple customers' voice and chat agents. Some interactions may fail or experience errors. Our team is actively working to identify the root cause and restore full service. We will post updates as more information becomes available.",
"notify_subscribers": true,
"published_at": "2026-09-15T17:36:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5785255",
"type": "status_update"
},
{
"attributes": {
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{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848261"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-15T17:36:00.000Z",
"title": "Voice \u0026 Chat Service Disruption"
},
"id": "1064560",
"relationships": {
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"data": [
{
"id": "5785352",
"type": "status_update"
},
{
"id": "5785395",
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},
{
"id": "5785255",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
}
],
"message": "We have identified a likely cause for the intermittent failures in our admin portal and chat and voice conversations between 11:35am-11:40am PT, and are actively working to confirm it. There has been no further impact since the original window, and our engineering team continues to monitor closely while the investigation continues. We will post another update by 1:00 PM PT",
"notify_subscribers": true,
"published_at": "2026-09-14T19:31:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5780150",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
}
],
"message": "We are still confirming the likely cause for the intermittent failures in our admin portal and chat and voice conversations between 11:35am-11:40am PT. We will post another update by 1:30 PM PT",
"notify_subscribers": true,
"published_at": "2026-09-14T20:01:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5780268",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
}
],
"message": "We're continuing to investigate intermittent failures affecting the admin portal, chat, and voice conversations between 11:35–11:40am PT, as well as a brief secondary spike around 1:00pm PT. We've identified a likely contributing factor and are validating it now. We will post another update by 2 PM PT.",
"notify_subscribers": true,
"published_at": "2026-09-14T20:28:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5780372",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
}
],
"message": "We're continuing to investigate the intermittent failures affecting the admin portal, chat, and voice conversations, and are actively working with our infrastructure partner to confirm and resolve the root cause. We'll share another update by 4 PM PT.",
"notify_subscribers": true,
"published_at": "2026-09-14T21:00:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5780511",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
},
{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848261"
}
],
"message": "We have identified the root cause of this issue and deployed a fix. Systems have stabilized and we are not seeing further impact to the Admin Dashboard, chat widget, or voice call initiation. All systems are operating normally, and we are continuing to closely monitor. ",
"notify_subscribers": true,
"published_at": "2026-09-15T05:00:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5782021",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
},
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848261"
}
],
"message": "We have identified the root cause and are actively working on applying mitigations. We do not expect further customer impact at this time. We will resolve this incident once mitigations have finished rolling out. Next update by 10:00 PM PT.",
"notify_subscribers": true,
"published_at": "2026-09-14T23:05:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5781109",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
},
{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848261"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-14T19:31:00.000Z",
"title": "Investigating Issue with Intermittent Failures"
},
"id": "1063324",
"relationships": {
"status_updates": {
"data": [
{
"id": "5780150",
"type": "status_update"
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{
"id": "5780268",
"type": "status_update"
},
{
"id": "5780372",
"type": "status_update"
},
{
"id": "5780511",
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},
{
"id": "5782021",
"type": "status_update"
},
{
"id": "5781109",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "We are still working to mitigate this issue. Conversation search, filtering, and reporting remain delayed. Live conversations and AI responses are not affected, and no data has been lost. ",
"notify_subscribers": true,
"published_at": "2026-09-09T22:46:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5756128",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "We have identified an issue causing delayed results when searching or filtering conversations in the dashboard. Analytics, reporting, and filtered data exports may also reflect stale data. The cause is a delay in the data replication pipeline that feeds these surfaces.\n\nLive conversations are not affected. The AI agent continues to respond to end users normally, and no conversation data has been lost. Delayed records will appear once replication catches up.\n\nWe are actively rolling out a mitigation solution. We will provide another update when that's live or in 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-09-09T21:58:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5756005",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "The fix is in progress and currently being deployed. We will confirm here as soon as it is live.",
"notify_subscribers": true,
"published_at": "2026-09-09T23:53:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5756288",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"message": "This issue is resolved. Conversation search, filtering, listing, and alerting in the dashboard are now reflecting realtime data.\n\nLive conversations were unaffected throughout, and no conversation data was lost. Records that appeared missing or delayed during the incident are now present.\n\nWe have deployed a change that serves these dashboard surfaces from a realtime data path, removing them from the delayed pipeline that caused this issue.",
"notify_subscribers": true,
"published_at": "2026-09-10T00:35:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5756457",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-09T21:58:00.000Z",
"title": "Delays in Conversation Search, Filtering, and Reporting"
},
"id": "1058124",
"relationships": {
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"data": [
{
"id": "5756128",
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},
{
"id": "5756005",
"type": "status_update"
},
{
"id": "5756288",
"type": "status_update"
},
{
"id": "5756457",
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}
]
}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to mitigate the issue and will provide an update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-09-02T22:44:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5699269",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8644744"
}
],
"message": "We are seeing the lag increase to 55 minutes. Our team is continuing to work to mitigate the issue. We will provide another update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-09-02T22:55:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5699327",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"message": "This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.\n\nThank you for your patience and understanding.",
"notify_subscribers": true,
"published_at": "2026-09-02T23:34:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5699491",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8644744"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-02T22:44:00.000Z",
"title": "Conversations Not Loading in Dashboard"
},
"id": "1047779",
"relationships": {
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{
"id": "5699269",
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{
"id": "5699491",
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}
},
"type": "status_report"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848262"
}
],
"message": "We're currently investigating an issue causing elevated errors on voice calls. Some percentage of calls are restarting. Our team is actively working to identify the cause and restore normal service. We'll provide another update within 30 minutes.",
"notify_subscribers": true,
"published_at": "2026-09-01T17:05:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5691909",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "degraded",
"status_page_resource_id": "8848260"
},
{
"status": "degraded",
"status_page_resource_id": "8848262"
}
],
"message": "We have determined that ~5% of calls are restarting. Our fallback mechanism in place ensures that these calls safely reconnect. There should be no other impact to calls. We are continuing to investigate.",
"notify_subscribers": false,
"published_at": "2026-09-01T17:27:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5692031",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848262"
}
],
"message": "The issue affecting voice call restarts has been resolved.\n\nWe’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.\n\nThank you for your patience and understanding.",
"notify_subscribers": false,
"published_at": "2026-09-01T17:33:00.000Z",
"published_at_timezone": "Pacific Time (US \u0026 Canada)"
},
"id": "5692086",
"type": "status_update"
},
{
"attributes": {
"affected_resources": [
{
"status": "resolved",
"status_page_resource_id": "8848260"
},
{
"status": "resolved",
"status_page_resource_id": "8848262"
}
],
"aggregate_state": "resolved",
"ends_at": null,
"report_type": "manual",
"starts_at": "2026-09-01T17:05:00.000Z",
"title": "Investigating Elevated Errors on Voice Calls"
},
"id": "1045462",
"relationships": {
"status_updates": {
"data": [
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"id": "5691909",
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{
"id": "5692031",
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{
"id": "5692086",
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]
}
},
"type": "status_report"
}
]
}