Snapshot 261581
Raw (normalized text)
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"body": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
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"body": "While the move to the new Support Portal is underway, if you have trouble accessing the Support Center link provided early, please find the maintenance release details here:\nhttps://support.anthology.com/s/article/Blackboard-Learn-4001-2-0-Maintenance-Releases",
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"body": "Release is currently in progress. Full build number is 4001.2.0-rel.74+000a748. Please refer to the Anthology Support Center for more details on this maintenance release: https://testsupport.blackboard.com/en/articles/17766181-blackboard-learn-4001-2-0-maintenance-releases",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-10-29T04:00:12.996-04:00",
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"body": "Blackboard will be deploying a Blackboard SaaS 4001.2.0 Maintenance Release to Production environments.\n\nScheduled for October 29, 2026",
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"body": "The time has come! \nSupporthub.blackboard.com and support.blackboard.com are live and email invitations with log in instructions are in process of being sent to users.\nWe will continue to monitor that all invitations have been sent and will be leaving this maintenance notification open.\nThank you",
"created_at": "2026-10-29T14:21:43.486-04:00",
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"body": "The migration to the new Support tool is still underway and taking longer than originally expected. \nCustomers can still create, access, and update cases through support.anthology.com. \nAccess to the supporthub.blackboard.com has not been activated, so no action is needed to gain access at this time. \nA welcome email will be sent to users when access to the new SupportHub is enabled.\nThank you for your understanding and patience.",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "The Blackboard Support Maintenance is ongoing - we have extended the time by creating this new maintenance notification.\n\n-------------\n\nSupport is Changing for the Better! \n\nOn Thursday, 29 October, we will be updating our Support Portal and moving to a new support experience.\n\nFinding answers gets easier, reaching a person stays simple, and every case has one owner from start to finish.\n\nOnce the new Support Portal is live, you will receive a welcome email with information on accessing the new site.\n\nPlease look out for this email on Thursday. From that point onward, the new Support Portal should be used for all support case activity.\n\nFor information, FAQ and useful videos: https://community.blackboard.com/pages/support\n\nWe look forward to welcoming you to the new support experience.",
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