Snapshot 263547
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "Scheduled maintenance is now in progress and is expected to be complete by October 30th at 3:00 AM ET / 12:00 AM PT. During this time, the Artera platform and interface/VPN connectivity remain temporarily unavailable, and outbound messages, inbound patient text messages, and interface data are being queued for processing once services are restored. We will continue to post updates here as work progresses. \n\nIf you have any questions, please contact our team at https://support.wellapp.com/s/contactsupport.",
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"body": "To ensure the continued security, stability, and performance of our services, Artera will be conducting essential system maintenance on Thursday, October 29th, 2026, starting at 11:00 PM ET / 8:00 PM PT. This maintenance involves upgrading our underlying database software, operating systems, and infrastructure to provide you with a more robust and efficient user experience.\n\nDuring this window, both the Production and Demo Artera platforms will be unavailable and all Interface/VPN connectivity will be temporarily suspended.\n\n - Outbound Messaging: Messages scheduled or triggered from Artera during this window will be queued and automatically sent to patients once the maintenance is complete.\n\n - Inbound Messaging: Please note that inbound patient messaging will be unavailable during this maintenance window and cannot be captured. Normal messaging will resume automatically on October 30th at 3:00 AM ET / 12:00 AM PT.\n\n - Interface Data: All interface messages should be queued during the downtime. These will be processed and delivered to Artera once services are fully restored.\n\nThese infrastructure upgrades are vital for maintaining the highest security standards and ensuring the improved performance required to provide the best possible user experience.\n\nStart: October 29th, 11:00 pm ET / October 29th, 8:00 pm PT \n\nEnd: October 30th, 3:00 am ET / October 30th, 12:00 am PT\n\nSupport: \n\nIf you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.",
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"name": "USA - Messaging - Conversation Builder",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "c43tsj9c0mps",
"name": "USA - Messaging - Manual Messaging",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "jjt78p894qbw",
"name": "USA - Messaging - SendMessage API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have observed a recovery in SMS delivery to AT\u0026T network subscribers in the United States and are monitoring service stability. We will provide another update as soon as more information becomes available.",
"created_at": "2026-09-09T14:12:47.962-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-09T14:12:47.962-07:00",
"id": "7q0n516s212q",
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"status": "monitoring",
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"updated_at": "2026-09-09T14:12:47.962-07:00",
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},
{
"affected_components": [
{
"code": "3nmt39yx0v2f",
"name": "USA - Messaging - Automations and Automated Messaging",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "zv7dq46vk1db",
"name": "USA - Messaging - Conversation Builder",
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},
{
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"name": "USA - Messaging - Manual Messaging",
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},
{
"code": "jjt78p894qbw",
"name": "USA - Messaging - SendMessage API",
"new_status": "degraded_performance",
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}
],
"body": "An issue has been identified by our Telecom Partner regarding SMS delivery failures to AT\u0026T network subscribers in the United States. The cause of the issue has been identified and they are working on resolving it. We will provide another update in 1 hour or as soon as more information becomes available.",
"created_at": "2026-09-09T12:30:39.019-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-09T12:30:39.019-07:00",
"id": "6bmn4pczpk57",
"incident_id": "j02qz9kf0knx",
"status": "identified",
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"updated_at": "2026-09-09T12:30:39.019-07:00",
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}
],
"metadata": {},
"monitoring_at": "2026-09-09T14:12:47.962-07:00",
"name": "SMS Delivery Failures to AT\u0026T in the United States",
"page_id": "f6754z9nxt4v",
"postmortem_body": null,
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"resolved_at": "2026-09-09T15:53:07.370-07:00",
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},
{
"components": [
{
"created_at": "2026-09-03T20:45:19.531-07:00",
"description": "Artera.io marketing website",
"group_id": "mdfn63fgfvqs",
"id": "q3mfv9g7rmfv",
"name": "Artera Marketing Website",
"page_id": "f6754z9nxt4v",
"position": 1,
"showcase": true,
"start_date": "2026-09-03T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-30T00:54:47.465-07:00"
}
],
"created_at": "2026-09-03T20:46:38.518-07:00",
"id": "cgvr6hv32xjz",
"impact": "none",
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{
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{
"code": "q3mfv9g7rmfv",
"name": "Other - Artera Marketing Website",
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}
],
"body": "At approximately 5:03 AM PT, September 3, 2026, a malicious actor accessed Artera’s marketing website (Artera.io) and installed a malicious WPCode Snippet that injected a fake Windows Defender tech-support scam iframe into the artera.io homepage. This caused some visitors to experience pop-ups of a fake Windows Defender security alert. Artera’s security team located the malicious plugin, eradicated the “scareware” from Artera.io and worked with the third party WordPress team to harden access to the Artera marketing website by 10:30 AM PT. \n\nThe marketing website is separate from our production platform. After careful investigation, we have found no evidence that Artera products were infiltrated, data were accessed, or PHI or PII were accessed. \n\nWhat is the Scareware’s Impact:\n - If a visitor viewed the fake alert only, there is no compromise.\n - If a visitor clicked on the fake alert, the browser may have locked and triggered a malicious file download. \n - If a visitor called the number, the scammer who answered may have tried to “social engineer” the caller to install a remote-access software, then the scammer may have tried to use that remote access to install a trojan to steal or extract data.\n\nWhy are we sharing this update? \nWe believe in being proactive and transparent about cyber security. Any visitors to Artera.io on, September 3, 2026 from 5:03 AM PT to 10:30 AM PT who interacted with this scareware, such as clicking on it or calling the phone numbers, could be compromised. We are proactively reaching out to the organizations whose IP addresses we can identify who visited our marketing website during the incident window.",
"created_at": "2026-09-03T20:46:38.574-07:00",
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"updated_at": "2026-09-03T20:46:38.574-07:00",
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}
],
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"monitoring_at": null,
"name": "Scareware on Marketing Website",
"page_id": "f6754z9nxt4v",
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"postmortem_ignored": false,
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"status": "resolved",
"updated_at": "2026-09-03T20:46:38.586-07:00"
},
{
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{
"created_at": "2021-08-10T12:05:04.361-07:00",
"description": null,
"group_id": "q57flpsq3nj0",
"id": "vrgjmq38tf3y",
"name": "Analytics and Reporting",
"page_id": "f6754z9nxt4v",
"position": 2,
"showcase": true,
"start_date": "2021-08-09T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-30T00:54:47.563-07:00"
}
],
"created_at": "2026-08-28T07:32:02.379-07:00",
"id": "z56f612m1q61",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "vrgjmq38tf3y",
"name": "USA - Artera Platform - Analytics and Reporting",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have verified that the underlying issue impacting Artera Analytics is resolved and all backfill reports delayed during the interruption have been successfully reprocessed. System performance and reporting functionality are fully restored. This incident is now closed. Thank you again for your patience and partnership.",
"created_at": "2026-08-28T19:55:28.879-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-28T19:55:28.879-07:00",
"id": "gfh5n00dlgh5",
"incident_id": "z56f612m1q61",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-28T19:55:28.879-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vrgjmq38tf3y",
"name": "USA - Artera Platform - Analytics and Reporting",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "We have resolved the underlying issue with Artera Analytics, and the platform is once again fully available. Our teams are currently processing all scheduled reports that were delayed during this interruption. We sincerely appreciate your patience and will keep this page updated with any additional details.",
"created_at": "2026-08-28T09:57:06.533-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-28T09:57:06.533-07:00",
"id": "byxv14m0vf9w",
"incident_id": "z56f612m1q61",
"status": "monitoring",
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"updated_at": "2026-08-28T09:57:06.533-07:00",
"wants_twitter_update": false
},
{
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{
"code": "vrgjmq38tf3y",
"name": "USA - Artera Platform - Analytics and Reporting",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Our engineering team is actively investigating an issue with Artera Analytics to identify the root cause and restore service as quickly as possible. Scheduled reports are not sending, and reports within the Artera Analytics URL are failing to load. We will provide further updates as soon as more information becomes available.",
"created_at": "2026-08-28T07:32:02.473-07:00",
"custom_tweet": null,
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"display_at": "2026-08-28T07:32:02.473-07:00",
"id": "rb7pdjcgyv2n",
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"status": "investigating",
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"updated_at": "2026-08-28T07:32:02.473-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-28T09:57:06.533-07:00",
"name": "Artera Analytics Unavailable",
"page_id": "f6754z9nxt4v",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
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"resolved_at": "2026-08-28T19:55:28.879-07:00",
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"status": "resolved",
"updated_at": "2026-08-28T19:55:28.896-07:00"
},
{
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{
"created_at": "2015-10-28T17:35:24.098-07:00",
"description": null,
"group_id": "b62r0vhzqjbk",
"id": "d8ffhtq6j8w8",
"name": "System Integrations and Interface",
"page_id": "f6754z9nxt4v",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-30T00:54:47.512-07:00"
}
],
"created_at": "2026-08-05T10:12:15.192-07:00",
"id": "shp322smdl3q",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "d8ffhtq6j8w8",
"name": "USA - Infrastructure and Partners - System Integrations and Interface",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The issue causing delays with inbound interface message processing has been fully resolved. All queued messages have finished processing, and system performance has returned to normal real-time operations.\n\nIf you have any additional questions or outstanding issues, please contact us at support.artera.io.",
"created_at": "2026-08-05T13:35:16.812-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-05T13:35:16.812-07:00",
"id": "2j193tw09ky1",
"incident_id": "shp322smdl3q",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-05T13:35:16.812-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "d8ffhtq6j8w8",
"name": "USA - Infrastructure and Partners - System Integrations and Interface",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our engineering team has successfully restarted the affected service. Inbound interface message queues are actively clearing and catching up to real-time processing.\n\nWe are closely monitoring system performance to ensure full recovery. Further updates will be provided as processing fully normalizes.",
"created_at": "2026-08-05T10:30:47.807-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-05T10:30:47.807-07:00",
"id": "s1rpr76dh34t",
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"status": "monitoring",
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"updated_at": "2026-08-05T10:30:47.807-07:00",
"wants_twitter_update": false
},
{
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{
"code": "d8ffhtq6j8w8",
"name": "USA - Infrastructure and Partners - System Integrations and Interface",
"new_status": "degraded_performance",
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}
],
"body": "Impact: Degraded Performance\n\nWe are currently investigating an issue causing processing delays for interface messages.\n\nImpact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected.\n\nStatus: Our engineering team has identified the cause and is actively working on a resolution.\n\nSupport: If you require immediate assistance, please log a ticket via support.artera.io.\n\nWe will provide further updates as new information becomes available.",
"created_at": "2026-08-05T10:12:15.254-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-05T10:12:15.254-07:00",
"id": "ztqwy7ft9vlc",
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"status": "identified",
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"updated_at": "2026-08-05T10:12:15.254-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-05T10:30:47.807-07:00",
"name": "Interface Processing Delays",
"page_id": "f6754z9nxt4v",
"postmortem_body": null,
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"postmortem_ignored": false,
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"resolved_at": "2026-08-05T13:35:16.812-07:00",
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"status": "resolved",
"updated_at": "2026-08-05T13:35:16.830-07:00"
},
{
"components": [
{
"created_at": "2017-03-03T06:40:58.519-08:00",
"description": null,
"group_id": "jm6ffz9ghzxx",
"id": "3nmt39yx0v2f",
"name": "Automations and Automated Messaging",
"page_id": "f6754z9nxt4v",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-30T00:54:47.218-07:00"
},
{
"created_at": "2021-10-06T12:03:39.387-07:00",
"description": null,
"group_id": "q57flpsq3nj0",
"id": "kj9jr8xtj4cg",
"name": "Artera Web Application",
"page_id": "f6754z9nxt4v",
"position": 1,
"showcase": true,
"start_date": "2021-10-05T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-10-30T00:54:47.263-07:00"
},
{
"created_at": "2017-03-03T06:43:49.810-08:00",
"description": null,
"group_id": "jm6ffz9ghzxx",
"id": "c43tsj9c0mps",
"name": "Manual Messaging",
"page_id": "f6754z9nxt4v",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-30T00:54:48.013-07:00"
}
],
"created_at": "2026-07-31T06:27:40.597-07:00",
"id": "rww1f90hm3zn",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "kj9jr8xtj4cg",
"name": "USA - Artera Platform - Artera Web Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "3nmt39yx0v2f",
"name": "USA - Messaging - Automations and Automated Messaging",
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},
{
"code": "c43tsj9c0mps",
"name": "USA - Messaging - Manual Messaging",
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}
],
"body": "At 7:37 AM PT, our engineering team deployed a code fix that successfully eliminated the high database CPU usage. With this deployment, patient channels in the Artera Inbox are loading normally again and full functionality has been restored.\n\nImpact Note: Automated messaging remained fully operational and continued sending to patients without interruption throughout the incident.\n\nAll systems are stable, and this incident is now resolved.",
"created_at": "2026-07-31T08:41:13.914-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-31T08:41:13.914-07:00",
"id": "vdql2k31nf7z",
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"status": "resolved",
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"updated_at": "2026-07-31T08:41:13.914-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kj9jr8xtj4cg",
"name": "USA - Artera Platform - Artera Web Application",
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},
{
"code": "3nmt39yx0v2f",
"name": "USA - Messaging - Automations and Automated Messaging",
"new_status": "operational",
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},
{
"code": "c43tsj9c0mps",
"name": "USA - Messaging - Manual Messaging",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Engineering has deployed a fix that successfully resolved the high database CPU utilization. All patient channels in the Artera Inbox are now loading normally, and all systems are online and available.\n\nOur team is actively monitoring performance to ensure full system stability.",
"created_at": "2026-07-31T07:09:48.302-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-31T07:09:48.302-07:00",
"id": "d5plbr3qr3qw",
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"status": "monitoring",
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"updated_at": "2026-07-31T07:09:48.302-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kj9jr8xtj4cg",
"name": "USA - Artera Platform - Artera Web Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "3nmt39yx0v2f",
"name": "USA - Messaging - Automations and Automated Messaging",
"new_status": "operational",
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},
{
"code": "c43tsj9c0mps",
"name": "USA - Messaging - Manual Messaging",
"new_status": "partial_outage",
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}
],
"body": "Our engineering team is currently deploying a fix to resolve the application issues impacting the Artera Inbox.\n\nCurrent Status:\n\nWorking: Automated messages continue to send normally from Artera.\n\nImpacted: Patient channels in the Artera Inbox are still failing to load.",
"created_at": "2026-07-31T06:58:47.694-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-31T06:58:47.694-07:00",
"id": "cqpx43451gch",
"incident_id": "rww1f90hm3zn",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-31T06:58:47.694-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kj9jr8xtj4cg",
"name": "USA - Artera Platform - Artera Web Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "3nmt39yx0v2f",
"name": "USA - Messaging - Automations and Automated Messaging",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "c43tsj9c0mps",
"name": "USA - Messaging - Manual Messaging",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have identified the cause of the issue impacting the Artera Inbox. A code release at 6:00 AM PT has resulted in high database CPU utilization, preventing patient channels from loading.\n\nOur engineering team is actively working on a fix to resolve the database load and restore full functionality.",
"created_at": "2026-07-31T06:48:40.510-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-31T06:48:40.510-07:00",
"id": "11q7qd0550gt",
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"status": "identified",
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"updated_at": "2026-07-31T06:48:40.510-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kj9jr8xtj4cg",
"name": "USA - Artera Platform - Artera Web Application",
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},
{
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"name": "CANADA - Infrastructure and Partners - VPN",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Artera will be conducting planned system maintenance that will impact access to the Production and Demo Artera platforms. During the maintenance window (approximately 4 hours), the Artera Platform will be unavailable.\n\nInterface and VPN connectivity will be unavailable during this time. Interface messages should be queued during the maintenance window and delivered to Artera once maintenance is complete. Inbound messages from patients to Artera will not process while Artera is offline.\n\nThe purpose of this maintenance is to upgrade the underlying database software, operating system, and infrastructure. These improvements will enhance security and performance for the best possible user experience.\n\nStart: July 30th, 11:00 pm ET / 8:00 pm PT \nEnd: July 31st, 3:00 am ET / 12:00 am PT\n\nSupport: If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.",
"created_at": "2026-07-15T08:18:31.204-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-15T08:18:31.204-07:00",
"id": "zkr412qvmwv8",
"incident_id": "fm62j5wbc9nw",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-15T08:18:31.204-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Artera Scheduled Maintenance 7/30/2026",
"page_id": "f6754z9nxt4v",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-31T00:15:08.610-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-30T20:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-30T19:00:15.942-07:00",
"scheduled_until": "2026-07-31T00:00:00.000-07:00",
"shortlink": "https://stspg.io/y0lnnv4rytwn",
"started_at": "2026-07-31T00:00:08.610-07:00",
"status": "completed",
"updated_at": "2026-07-31T00:17:41.253-07:00"
}
],
"page": {
"id": "f6754z9nxt4v",
"name": "Artera",
"url": "http://status.artera.io"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}