Snapshot 267
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "anthropic",
"evidence_id": 267,
"data": {
"name": "Anthropic",
"purposes": [
"LLM Services",
"Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer. (This is not the subprocessor for Anthropic models made available in ElevenAgents)"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "asana",
"evidence_id": 267,
"data": {
"name": "Asana",
"purposes": [
"Asana is used to track tickets and issues from a help desk perspective.",
"Collaboration"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 267,
"data": {
"name": "AWS",
"purposes": [
"Cloud infrastructure & data storage",
"Enterprise plan customers may select from a set of [specified data hosting locations](https://elevenlabs.io/docs/overview/administration/data-residency), subject to availability and ElevenLabs’ discretion. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes."
],
"locations": [
"Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 267,
"data": {
"name": "Azure",
"purposes": [
"Cloud infrastructure, data storage & LLM Services",
"With respect to LLM Services, to the extent **India Data Residency** is selected by the customer per the terms of such customer's agreement, LLMs may be provided through Azure. Availability subject to ElevenLabs' discretion."
],
"locations": [
"India"
]
}
},
{
"kind": "subprocessor",
"vendor": "bytedance",
"evidence_id": 267,
"data": {
"name": "ByteDance",
"purposes": [
"Generation and processing of synthetic media content"
],
"locations": [
"Indonesia, Malaysia, EU"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 267,
"data": {
"name": "Cinder",
"purposes": [
"Moderation",
"Platform for abuse detection, moderation and enforcement."
],
"locations": [
"EU"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 267,
"data": {
"name": "Creatify",
"purposes": [
"Generation and processing of synthetic media content"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 267,
"data": {
"name": "ElevenLabs Affiliates",
"purposes": [
"Affiliates",
"ElevenLabs leverages its affiliates in connection with providing Services to its customers. These affiliates include Eleven Labs Ltd. (UK), Eleven Labs Poland Sp. z o.o (Poland), Eleven Labs Japan Godo Kaisha (Japan), Eleven Labs Tech Middle East Ltd (UAE), Eleven Labs Auto India Pvt Ltd (India) and Eleven Labs Ireland Global Empl. Ltd (Ireland)."
],
"affiliate": true,
"locations": [
"Global"
]
}
},
{
"kind": "subprocessor",
"vendor": "fal",
"evidence_id": 267,
"data": {
"name": "Fal",
"purposes": [
"Generation and processing of synthetic media content"
],
"locations": [
"Global"
]
}
},
{
"kind": "subprocessor",
"vendor": "fivetran",
"evidence_id": 267,
"data": {
"name": "Fivetran",
"purposes": [
"Data processing",
"Fivetran is a data integration platform that helps to move data from various sources into a data warehouse for analysis. Service does not perform any data storage."
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 267,
"data": {
"name": "Google Cloud Platform",
"purposes": [
"Cloud infrastructure, security, data storage & LLM Services",
"Enterprise plan customers may select from a set of [specified data hosting locations](https://elevenlabs.io/docs/overview/administration/data-residency), subject to availability and ElevenLabs’ discretion. This includes Gemini & Anthropic models available in ElevenAgents via Vertex AI. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer."
],
"locations": [
"Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 267,
"data": {
"name": "Hive",
"purposes": [
"AI Safety",
"Content moderation, classification, and analysis of user-provided content to support safety and compliance"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 267,
"data": {
"name": "Kling",
"purposes": [
"Generation and processing of synthetic media content"
],
"locations": [
"Singapore"
]
}
},
{
"kind": "subprocessor",
"vendor": "mongodb",
"evidence_id": 267,
"data": {
"name": "MongoDB",
"purposes": [
"Database management and storage",
"Engineering"
],
"locations": [
"Enterprise: US or Customer's Selected Hosting Location; Non-Enterprise: US, EU or Singapore"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 267,
"data": {
"name": "OpenAI",
"purposes": [
"LLM Services",
"Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality."
],
"locations": [
"US/EU"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 267,
"data": {
"name": "OWND ApS (ParaHelp)",
"purposes": [
"Customer support",
"ParaHelp provides AI based automated support, for faster first line support resolutions. (Opt-in basis for Enterprise)."
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "plain",
"evidence_id": 267,
"data": {
"name": "Plain",
"purposes": [
"Customer support"
],
"locations": [
"United Kingdom"
]
}
},
{
"kind": "subprocessor",
"vendor": "posthog",
"evidence_id": 267,
"data": {
"name": "PostHog",
"purposes": [
"Cloud monitoring",
"PostHog is used for product analytics, allowing to gather insights about website interactions and gather insights to improve services."
],
"locations": [
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "pylon",
"evidence_id": 267,
"data": {
"name": "Pylon",
"purposes": [
"Customer support",
"Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer service"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "runway",
"evidence_id": 267,
"data": {
"name": "Runway",
"purposes": [
"Generation and processing of synthetic media content"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "sigma",
"evidence_id": 267,
"data": {
"name": "Sigma",
"purposes": [
"Analytics",
"Sigma is a business intelligence tool that helps in analyzing data by creating visual reports and dashboards for decision-making. Service does not perform any data storage."
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "slack",
"evidence_id": 267,
"data": {
"name": "Slack",
"purposes": [
"Collaboration",
"Slack is used for communication with clients and to manage support tickets"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "stripe",
"evidence_id": 267,
"data": {
"name": "Stripe",
"purposes": [
"Backend of payment infrastructure of applicable users.",
"Payments"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "sync",
"evidence_id": 267,
"data": {
"name": "Sync",
"purposes": [
"Generation and processing of synthetic media content"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 267,
"data": {
"name": "Trustpilot",
"purposes": [
"ElevenLabs leverages TrustPilot to obtain and verify reviews of ElevenLabs' services from its non-enterprise customers.",
"Reviews"
],
"locations": [
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 267,
"data": {
"name": "Twilio",
"purposes": [
"Communications",
"Twilio provides communication APIs for sending messages. Service provides MFA with SMS integration. SMS based 2FA is no longer possible for users that don't already have it enabled."
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "spacexai",
"evidence_id": 267,
"data": {
"name": "xAI",
"purposes": [
"Customer needs to enable integration before any data is sent to subprocessor.",
"LLM Services"
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "zapier",
"evidence_id": 267,
"data": {
"name": "Zapier",
"purposes": [
"Collaboration",
"Zapier helps sync data between customer service tools to offer better integration and response times to issues. Service does not perform any data storage."
],
"locations": [
"US"
]
}
},
{
"kind": "subprocessor",
"vendor": "zendesk",
"evidence_id": 267,
"data": {
"name": "Zendesk",
"purposes": [
"Customer Support",
"Zendesk is a customer service platform used to manage support tickets, track customer inquiries, and provide help desk solutions"
],
"locations": [
"US"
]
}
}
]
}