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Skip to navigationSkip to main content Opens in new tab |Count's Trust Center Count Count Technologies Ltd (“Count”) is a collaborative data analytics platform to help data teams to solve problems faster. The Count platform is based around the concept of a virtual whiteboard which allows teams to collaborate and build data assets together in real time. Customers with paid subscriptions can request a copy of Count's SOC2 compliance audit report by contacting the email below. See also https://count.co/legal/securityOpens in new tab. [email protected] Privacy Policy Compliance SOC 2 Type II Resources View all Compliance SOC2 Type 2 Auditors Report 2026 SOC2 Type 2 Management Representation Letter 2026 SOC2 Type 2 Auditors Report 2024 SOC2 Type 2 Auditors Report 2023 View 1 more Policies Access Control Policy (EN) Business Continuity and Disaster Recovery Plan (EN) Data Management Policy (EN) Information Security Policy (AUP) (EN) View 2 more Security Count Security Profile Pentest 2025 - High Level Summary Pentest 2024 - Letter of Attestation Pentest 2023 - Letter of Attestation Controls View all Infrastructure security Unique production database authentication enforced Unique account authentication enforced Production application access restricted View 18 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 9 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 32 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Customer personally identifiable information Subprocessors View all Google Cloud Platform • Count's cloud platform provider and email server provider EU/US Data processed: Account data + Application data Location: eu.count.co (EU) app.count.co (US) Privacy policy: https://cloud.google.com/terms/cloud-privacy-noticeOpens in new tab Pylon • Customer operations platform provider. US Data Processed: Communication data. Count leverages Pylon to provide unified customer support across all communication channels. Application data containing personal data is optionally processed if sent by the user (e.g. screenshots of application containing Personal data). Count encourages users not to send sensitive information in this way. Trust platform: https://trust.usepylon.com/Opens in new tab Salesforce • CRM software US Communication and app notifications (Slack): Count's internal, external, and community messaging platform provider. Application data containing personal data is optionally processed if sent by the user (e.g. screenshots of count.co application containing Personal data). Count encourages users not to send sensitive information in this way. Users may optionally set up a Slack integration within Count for the purpose of app notifications e.g. notifications of sharing and commenting. Slack app notifications may optionally include application data containing personal data if the user creates a canvas alert containing Personal data. Users may choose to use email/intercom support instead of slack. Privacy policy: https://slack.com/intl/en-gb/trust/privacy/privacy-policOpens in new taby DPA: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdfOpens in new tab Sentry • Cloud monitoring EU Privacy policy: https://sentry.io/privacy/Opens in new tab DPA: https://sentry.io/legal/dpa/Opens in new tab FAQ Updates View all Compliance Publish 2026 SOC2 Type 2 Auditors Report Published May 6, 2026 Added resources SOC2 Type 2 Management Representation Letter 2026 SOC2 Type 2 Auditors Report 2026 Privacy Clarify processing of data by GCP Published April 13, 2026 eu.count.co data is processed and stored in the EU. app.count.co data is processed and stored in the US. General First update Published March 27, 2026 Initiate updates