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OpenGov Trust Center Start your security review View & download sensitive information Ask for information Overview At OpenGov, we treat the security and reliability of our cloud platform and that of the data it hosts with utmost importance. Building that level of trust with our customers is a key priority for us. Learn about our extensive security and reliability practices and comprehensive compliance controls on this page. Contact us at [email protected] for additional information, reporting vulnerabilities, or any other concerns related to assurance of OpenGov’s cloud platform. Compliance SOC 2 Type 2 SOC 3 AZ RAMP TX-RAMP GovRAMP AWS Partner CCPA CPRA GDPR VPAT Selected by public servants modernizing government Brattleboro City of Austin City of San Antonio Kansas City City of Hilliard City of Gahanna RI City of Cambridge City of Los Angeles City of Orlando OCFL City of Phoenix Documents REPORTSPentest Report REPORTSSOC 2 Report REPORTSSOC 3 Report COMPLIANCETX-RAMP APP SECURITYApplication Penetration Testing LEGALCustomer Contracts LEGALData Processing Agreement LEGALService-Level Agreement LEGALSubprocessors AIAI Overview Infrastructure Status Monitoring Anti-DDoS BC/DR View more Risk Profile Data Access Level Impact Level Recovery Time Objective View more Product Security Audit Logging Data Security Integrations View more Reports Pentest Report SOC 2 Report SOC 3 Report Self-Assessments We are working on our security compliance. We can provide completed questionnaires upon request. Data Security Access Monitoring Data Backups Encryption-at-rest App Security Application Penetration Testing Bot Detection AI AI Overview AI Feature ESG Anti-Bribery and Corruption Legal Subprocessors Cyber Insurance Data Processing Agreement View more Data Privacy Cookies Access Control Access Log Management Password Manager Endpoint Security Anti-Malware Disk Encryption Endpoint Detection & Response View more Network Security Bot Detection Security Information and Event Management Web Application Firewall Corporate Security Email Protection Policies Our policies are currently under review and revision. Please contact us if you would like additional information in the meantime. Security Grades Qualys SSL Labs opengov.com A+ Black Kite OpenGov B+ SecurityScorecard OpenGov Inc. View more Incident Response Designated Response Personnel Incident Reporting Process Security Operations Center (SOC) Risk Management We have a dedicated team that manages security risks. We are happy to provide more details about our risk management practices upon request. Asset Management We have strict asset management policies in place to ensure that all assets are accounted for and secure. BC/DR Alternate Processing/Storage Site Business Continuity Plan (BCP) Disaster Recovery Plan (DRP) Training Employee Privacy Training Phishing Training Security Awareness Training View more Change Management We have a change and configuration management process in place to ensure that changes are properly reviewed and approved. Physical & Environment Physical Access Security Continuous Monitoring Automated Compliance Monitoring Intrusion Prevention System (IPS) Security Information & Event Management (SIEM) Subprocessors OpenGov Trust Center Updates Security advisory: Phishing emails impersonating OpenGov General OpenGov is aware that malicious third parties may occasionally impersonate legitimate emails in an attempt to compromise recipients. We have received reports of phishing emails that falsely claim to come from OpenGov or from an "OpenGov Procurement Portal," typically asking the recipient to download a file or follow a link to a third-party website. This activity originates from outside parties. There is no evidence that OpenGov systems or customer data have been compromised. These messages are not sent by OpenGov and do not come from OpenGov systems. How to stay safe: OpenGov does not send emails that redirect you to third-party file-sharing or websites to retrieve OpenGov documents. Do not click links or download files from untrusted or unexpected sources. Be cautious of file-share notifications (for example, "you've been sent a file") that reference OpenGov or a procurement portal but come from an unfamiliar sender or domain. When in doubt, confirm directly with your trusted OpenGov contact before taking action. Report suspected OpenGov-related phishing to [email protected]. Also report the message to your own organization's IT/security team using your normal process. We are working with affected customers and will update this notice if our assessment changes. If you need help using this OpenGov Trust Center, please contact us. Contact support If you think you may have discovered a vulnerability, please send us a note. Report issue