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Scripts and page chrome removed; this is what change detection compares.
2026 SOC 2 Type 2 Report Now Available! Trust Center Start your security review View & download sensitive information Ask for information Overview Welcome to AlertMedia's Trust Center. The AlertMedia Trust Center is a centralized hub designed to provide transparency into our security, compliance, and privacy practices. At AlertMedia, safeguarding customer data and ensuring the highest levels of security are our top priorities. Our Trust Center serves as a resource for customers, partners, and stakeholders to understand how we protect data, adhere to industry regulations, and maintain robust security measures. Our compliance framework aligns with global standards such as SOC 2, ISO 27001, ensuring that our security and privacy measures meet rigorous industry requirements. Additionally, we prioritize data privacy, providing clear policies on data handling, user rights, and third-party vendor management. Through continuous improvement, regular security updates, and proactive risk management, AlertMedia remains committed to delivering a secure and reliable platform. Our Trust Center is a testament to our unwavering dedication to trust, security, and compliance. Compliance ISO/IEC 27001 ISO/IEC 27001:2022 SOC 2 SOC 2 Type 2 TX-RAMP Cyber Essentials Documents AIAI Guidance And Management Policy REPORTS2022 ISMS Statement of Applicability POLICIESMobile Platform Support Policy REPORTSPenTest Summary - Web REPORTSPenTest Summary - Desktop REPORTSPenTest Supplement REPORTSSecurity and Infrastructure Whitepaper POLICIESData Retention Policy POLICIESAsset Management Policy POLICIESCryptographic Control Policy POLICIESDocument Management Manual POLICIESPandemic Business Continuity Plan - Redacted Policies Acceptable Use Policy Mobile Platform Support Policy Access Control Policy View more Reports 2022 ISMS Statement of Applicability PenTest Summary - Web PenTest Summary - Desktop View more AI AI Overview at AlertMedia AI Assistant Supplemental AI Guidance And Management Policy View more ESG Human Rights Policy Environmental, Social and Governance (ESG) Policy Legal Subprocessors Data Handling Supplement Cyber Insurance View more Infrastructure Status Monitoring Amazon Web Services High Level Architecture Diagram Publicly Available Resources Incident Report - Salesloft Drift Trust Center Quick Guide BC/DR Business Continuity/Disaster Recovery (BC/DR) Policy - Redacted Production Disaster Recovery Tabletop Exercise Knowledge Base (FAQ) Is the AlertMedia application VPAT, ADA or WCAG compliant? Are system and network environments protected by firewalls or virtual firewalls to ensure separation of production, non-production, and corporate environments? Does AlertMedia have anti-malware programs installed on corporate systems? Are anti-virus definitions on AlertMedia end-user machines updated at least daily? Are all personnel required to sign NDA or Confidentiality Agreements as a condition of employment to protect customer/tenant information? View more Trust Center Updates 2026 SOC 2 Type 2 Report Now Available! Compliance We’re excited to announce that AlertMedia’s 2026 SOC 2 Type 2 Report is now available in the AlertMedia Trust Center. The report is accessible to authorized users under NDA. 👉🏼 Visit trust.alertmedia.com to request access, view, or download the report. Security Advisory: Klue Third-Party Application Incident Incidents As more information about this incident becomes public, we want to remind customers to be cautious of unsolicited emails or messages claiming to be from AlertMedia or Klue. If you receive anything suspicious, do not click links or provide credentials. Contact us directly through the Trust Center. AlertMedia is aware of the recently disclosed security incident involving Klue, in which a threat actor used stolen OAuth tokens to export CRM data from a number of Klue's customers, including AlertMedia. Based on our review, no customer data within the AlertMedia platform or the systems supporting our products was affected. Upon being alerted, we immediately disabled Klue and revoked its access, rotated credentials for all third-party Salesforce integrations, and engaged Salesforce, Klue, and external experts to investigate. Customers with questions regarding AlertMedia's security posture may contact our Information Security team through the Trust Center. Security Advisory: FortiBleed Credential Leak Incidents AlertMedia is aware of the newly disclosed FortiBleed credential leak affecting certain Fortinet SSL-VPN devices. Based on our review, no AlertMedia systems, infrastructure, or customer data were affected. Our security program includes additional controls designed to mitigate the risk of credential compromise and unauthorized remote access. Customers with questions regarding AlertMedia's security posture may contact our Information Security team through the Trust Center. Clarification Regarding Recently Announced Anthropic Models on AWS Compliance AWS recently announced the availability of Anthropic Claude Fable 5 and Mythos-class capabilities through Amazon Bedrock. AlertMedia does NOT currently use Claude Fable 5 or Anthropic Mythos-class capabilities within customer-facing product functionality, and customer data is not processed by these models as part of AlertMedia services. The availability of a model through a cloud provider does not result in automatic adoption by AlertMedia. New AI models and capabilities are evaluated through AlertMedia's established security, privacy, legal, and compliance review processes before any production use is approved. This statement applies specifically to Claude Fable 5 and Anthropic Mythos-class capabilities as announced by AWS on June 10, 2026. Trust Center Policy Updates General AlertMedia regularly reviews and updates its security, privacy, and compliance policies to ensure alignment with evolving regulatory requirements, industry standards, and our internal governance practices. Recent updates have been published to reflect enhancements to our control environment and documentation clarity. We encourage customers and partners to review the latest versions of our policies available in the Trust Center. If you need help using this Trust Center, please contact us. Contact support If you think you may have discovered a vulnerability, please send us a note. Report issue