Third Party Index

AlertMedia

alertmedia.com

Subprocessors

13 third parties. CSV · Atom

NamePurposeLocationListed since
Adobe Marketo Engage AlertMedia marketing automation and campaign managementSan Jose, CA, USA
Clay AlertMedia sales intelligence and contact enrichmentNew York, NY, USA
Elastic AlertMedia platform observability and performanceSan Francisco, CA, USA
Gainsight AlertMedia customer success management and customer engagement analyticsSan Francisco, CA, USA
Gong AlertMedia conversation analytics and sales enablementPalo Alto, CA, USA
Infobip AlertMedia customer communication services (email, SMS, voice, etc.)Vodnjan, Croatia
Microsoft 365 AlertMedia email, and corporate productivity toolsRedmond, WA, USA
Outreach AlertMedia sales engagement and communications automationSeattle, WA, USA
Salesforce AlertMedia customer relationship management (CRM) and support systemsSan Francisco, CA, USA
SendGrid AlertMedia customer email delivery and transactional email servicesDenver, CO, USA
ThoughtSpot AI-powered analytics and BI reporting (query logs, internal metadata, potential Customer PII)Mountain View, CA, USA
Twilio AlertMedia customer communication services (email, SMS, voice, etc.)San Francisco, CA, USA
Zendesk® AlertMedia customer ticket processingSan Francisco, CA, USA

Compliance

Certified

Certifications as AlertMedia's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 1 major or critical
  • 1 h 45 min typical time to resolve
  • 1 h 45 min longest major
BeganIncidentImpactLasted
Communication SMS provider degraded (Twilio)major1 h 45 min
Mobile App login Degradationminor17 h 14 min
User Imports Failing Unexpectedlyminor6 h 54 min
Nationwide Verizon Outage (US)minor8 h 52 min
We are investigating reports of intermittent latencyminor1 h 14 min
AlertMedia Incident: Unable to loginmajor29 min
Threat History & Safety Mapsminor4 h 38 min
Investigating SFTP performance issuesminor6 h 22 min

Incidents per month

0 2 4 Nov 2025: 2 incidents (2 minor) · typical time to resolve 6 h 22 min Dec 2025: 1 incident (1 major) · typical time to resolve 29 min Jan 2026: 2 incidents (2 minor) · typical time to resolve 8 h 52 min Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 2 incidents (2 minor) · typical time to resolve 17 h 14 min Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 1 incident (1 major) · typical time to resolve 1 h 45 min Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

Components affected

ComponentIncidents
Global Intelligence1
Notifications1

As AlertMedia's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for AlertMedia's site

AlertMedia transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/alertmedia"><img src="https://thirdpartyindex.com/badge/alertmedia.svg" alt="AlertMedia transparency rating on Third Party Index" height="20"></a>
[![AlertMedia transparency rating on Third Party Index](https://thirdpartyindex.com/badge/alertmedia.svg)](https://thirdpartyindex.com/vendors/alertmedia)