Snapshot 2879
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 2879,
"data": {
"name": "Amazon Web Services",
"purposes": [
"Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features",
"Cloud hosting and AI model processing locations are determined at time of customer onboarding"
],
"locations": [
"United States, Ireland, India"
]
}
},
{
"kind": "subprocessor",
"vendor": "anthropic",
"evidence_id": 2879,
"data": {
"name": "Anthropic",
"purposes": [
"Claude Desktop and CLI usage",
"Engineering"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "clickhouse",
"evidence_id": 2879,
"data": {
"name": "ClickHouse, Inc.",
"purposes": [
"Cloud database provider used for high-speed analytical data processing and log storage.",
"Reporting and Analytics"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "coralogix",
"evidence_id": 2879,
"data": {
"name": "Coralogix",
"purposes": [
"Cloud monitoring",
"Infrastructure Monitoring"
],
"locations": [
"United States, Ireland, India"
]
}
},
{
"kind": "subprocessor",
"vendor": "deepgram",
"evidence_id": 2879,
"data": {
"name": "Deepgram",
"purposes": [
"Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content.",
"Voice Transcription"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "elasticsearch",
"evidence_id": 2879,
"data": {
"name": "Elastic Cloud",
"purposes": [
"Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding",
"Search Functionality"
],
"locations": [
"United States or Ireland"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 2879,
"data": {
"name": "Google",
"purposes": [
"Cloud services to support GMail Channel integration.",
"EMail API"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "mongodb",
"evidence_id": 2879,
"data": {
"name": "MongoDB Atlas",
"purposes": [
"Database",
"Database Hosting Location is decided upon at time of onboarding"
],
"locations": [
"United States, Ireland, India"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 2879,
"data": {
"name": "OpenAI",
"purposes": [
"AI Features",
"AI Features in the Kustomer App"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "pendo",
"evidence_id": 2879,
"data": {
"name": "Pendo",
"purposes": [
"Data analytics",
"Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications."
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "postmark",
"evidence_id": 2879,
"data": {
"name": "Postmark",
"purposes": [
"Email Channel",
"For the EMail Channel Integration + transactional emails"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "pubnub",
"evidence_id": 2879,
"data": {
"name": "Pubnub",
"purposes": [
"PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more.",
"Supports Chat Functionality"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "sentry",
"evidence_id": 2879,
"data": {
"name": "Sentry",
"purposes": [
"Application Performance Monitoring & Error Tracking",
"Cloud monitoring"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 2879,
"data": {
"name": "Snowflake",
"purposes": [
"Data Warehouse (only applicable to clients with Snowflake SKU)",
"Data storage and processing"
],
"locations": [
"United States, Ireland"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 2879,
"data": {
"name": "Twilio",
"purposes": [
"Covers our Native Voice functionality and also limited to customers that use the SMS channel",
"Native Voice + SMS Channel"
],
"locations": [
"United States"
]
}
}
]
}