Snapshot 29321
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
Product / AI / ML Subprocessors
SUBPROCESSOR PROCESSING DATA PROCESSED SUBPROCESSOR SERVICE
ENTITY REGION
Amazon Bedrock US for US Customer data submitted to the applicable Sprinklr AI+ feature, which may include Amazon Bedrock provides AI-powered language and generative capabilities to support
customers, customer user, business, production environment, or other customer-provided data, Sprinklr AI+ features. It performs limited and specific services for customers who require
EU for EU subject to applicable configuration and masking capabilities. support for AI model customization.
customers
Amazon Comprehend US Customer content and interaction data submitted for analysis (e.g. text or messages). Natural language processing and analysis of customer content to derive insights such as
sentiment, intent, and entity recognition.
Amazon SNS US Customer contact data and messaging metadata (e.g. notification endpoints). Enables messaging, notification, and event-driven communication between platform
components.
Amazon Translate US Any customer data that is required to be translated. Translation of messages/interactions for improved understanding of global customer base as
well as translation of reporting widgets for global team collaboration.
AWS Chime US Customer communication data including voice/video interaction data and meeting Enables voice, video, and real-time communication capabilities.
metadata.
AWS CloudFront Global Customer content and platform data delivered via CDN (e.g. static assets and media). Content delivery network services to improve performance, latency, and global availability.
AWS Media Convert US Media content submitted for processing (e.g. video and audio files). Encoding and processing of media content to support video-based features and content
delivery.
AWS Polly Global Text data submitted for speech synthesis. Text-to-speech processing to generate audio outputs.
AWS SES US Customer contact data and message content used for email communications. Supports sending and delivery of transactional and notification emails.
Azure Cognitive EU/US Customer content and interaction data submitted for AI processing (e.g. text, audio, Provides AI-powered capabilities such as language processing, speech recognition, and
Services or image inputs). content analysis.
Azure Media EU/US Media content submitted for processing (e.g. video and audio files). Encoding and processing of media content to support video functionality and delivery within
the platform.
Azure OpenAI US for US Customer data submitted to the applicable Sprinklr AI+ feature, which may include Azure OpenAI provides AI-powered language and generative capabilities to support
customers, customer user, business, production environment, or other customer-provided data, applicable Sprinklr AI+ features, including AI model customization where enabled by or
EU for EU subject to applicable configuration and masking capabilities. required for the customer’s configured use of the applicable feature.
customers
Azure SDK US for US Customer data processed through application integrations and API interactions. Supports development, integration, and interaction between platform components and Azure
customers, services.
EU for EU
customers
Azure STT US for US Speech-to-text i.e. speech/audio data submitted for transcription. Speech-to-text processing to support transcription.
customers,
EU for EU
customers
Azure Translate US for US Any customer data that is required to be translated. Translation of messages/interactions to support understanding of global customer
customers, interactions as well as translation of reporting widgets for global team collaboration.
EU for EU
customers
Azure TTS US for US Text data submitted for speech synthesis. Text-to-speech processing to generate audio outputs for supported features.
customers,
EU for EU
customers
Bitly US Links created and shared by users, including associated metadata. Link shortening and tracking to support content publishing and performance insights.
Cartesia US Audio recordings, voice interactions, text inputs, transcripts, generated audio, Provides speech synthesis, text-to-speech, voice generation, and speech-processing
conversation content, personal data contained within submitted content, and related capabilities to support voice-enabled customer experiences and automation workflows.
technical metadata submitted for speech processing.
Cloudflare Global Customer content and platform data delivered via CDN (e.g. static assets, media, API Content delivery, performance optimization, and security protection for platform applications.
responses).
Cloudinary US Any content uploaded to create images or videos for publishing through Sprinklr. End-to-end digital video and image creation and management solution, within Asset
Manager.
Deepgram US Audio recordings, voice interactions, text inputs, transcripts, generated audio, Provides speech-to-text, text-to-speech, transcription, and speech-processing capabilities to
conversation content, personal data contained within submitted audio or text, and support voice-enabled customer experiences and automation workflows.
related technical metadata submitted for speech processing.
DeepL SE Germany Any customer data that is required to be translated. Translation of messages and content for improved understanding and global collaboration.
Eleven Labs Inc. US Text and audio data submitted for speech processing. AI-based voice generation and audio processing to support voice-enabled features.
Embedly (A Medium US Links created by customer for preview which may contain personal data if Supports with the generation of link previews so customers can review the link prior to
Corporation) embedded in the link or web page. publishing.
Exotel Techcom Private India Customers' and end customers' personal data including phone numbers, voice data, Inbound, outbound and omnichannel voice solutions - supporting CPaaS offering. Provides
Limited call recordings and transcription. APIs for telecommunications infrastructure.
GFactors (OPC) Private India May have access to customer user, business and production environment data or Human data labelling, tagging, annotation and translation services to support AI model
Limited additional data provided by customer. development, evaluation, and improvement where enabled by or required for the customer’s
configured use of the applicable feature.
Google APIGEE US Customer data transmitted through API requests and integrations. API management and gateway services to support secure integration with external services.
Google Language US Customer content and text data submitted for analysis. Language detection to support automated routing, translation, and content processing.
Detection
Google Neural US Any customer data that is required to be translated. Translation of messages and content for multilingual support.
Translation
Google Products (Fonts US Any customer data that is required to be translated or subject to font configuration. Fonts: font display configurations, including changing fonts and uploading custom fonts.
and Translate) Translate: translation of messages/interactions to support understanding of global customer
interactions as well as translation of reporting widgets for global team collaboration.
Google Vertex US for US Customer data submitted to the applicable Sprinklr AI+ feature, which may include Google Vertex provides AI-powered machine learning and generative capabilities to support
customers, customer user, business, production environment, or other customer-provided data, applicable Sprinklr AI+ features, including AI model customization where enabled by or
EU for EU subject to applicable configuration and masking capabilities. required for the customer’s configured use of the applicable feature.
customers
Google Vision AI US Image and video data submitted for analysis. Image recognition and analysis to extract insights and support visual content features.
Hamsa AI, Inc. EU/Ireland, Audio streams, voice interactions, text inputs, transcripts, generated audio, Provides real-time speech-to-text and text-to-speech capabilities to support transcription,
KSA, UAE conversation content, speech signals, and related technical metadata submitted for voice generation, and voice-enabled customer experiences within the Sprinklr platform.
speech processing.
Itteco Software Corp. Canada Links created by customer for preview which may contain personal data if Supports with the generation of link previews so customers can review the link prior to
d/b/a Iframely embedded in the link or web page. publishing.
Mailgun US Customer contact data and message content used for email communications. Supports sending and delivery of transactional and notification emails.
Mayflower Language India May have access to customer user, business and production environment data or Human data labelling, tagging, annotation and translation services to support AI model
Service Private Limited additional data provided by customer. development, evaluation and improvement where enabled by or required for the customer’s
configured use of the applicable feature.
Metascan US File content and attachment data submitted for scanning. Security scanning of files and attachments to detect malware or threats.
Okta US for US User authentication data (e.g. login credentials, identity information). Identity and access management including authentication and secure user access to the
customers, platform.
EU for EU
customers
OpenAI, LLC US Customer data submitted to the applicable Sprinklr AI+ feature, which may include OpenAI supports Sprinklr AI+ generative AI capabilities and applicable AI-powered features,
customer user, business, production environment, or other customer-provided data, including AI model customization where enabled by or required for the customer’s
subject to applicable configuration and masking capabilities. configured use of the applicable feature.
Ozonetel US/India Ozonetel has access to customers' and end customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our Communications
deliver the voice or SMS capabilities between them, this may include phone Platform as a Service (“CPaaS”) offering.
numbers, voice data, call recordings and transcription.
Plainly UK, Serbia Any content uploaded to the dynamic video template for dynamic video creation. End-to-end video creation and automation. Allows text, graphics, and music to be added to
videos created in Asset Manager.
Qdrant Germany Vectorized representations of customer data (e.g. embeddings derived from content Vector database services to support semantic search, retrieval, and AI-driven features.
or interactions).
SendGrid US Any data sent via integrated email sources. Email delivery services to enable sending of emails across networks between customers and
their end users or other intended recipients.
Shotstack Australia Any content uploaded to the dynamic video template for dynamic video creation. End-to-end video creation and automation. Allows text, graphics, and music to be added to
videos created in Asset Manager.
SignalWire US, EU, CH, or SignalWire has access to customers' and end customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our CPaaS offering, as well
UK deliver the voice or SMS capabilities between them, this may include phone as SMS messaging capabilities.
numbers, voice data, call recordings and transcription.
Snowflake Global Customer data stored within platform data warehouses (e.g. structured business, Data warehousing and analytics to support reporting, insights, and data processing
user, and interaction data). capabilities.
Suisse IT GmbH EU Voice recordings, live audio streams, text inputs, transcripts, generated audio, Provides speech-to-text and text-to-speech capabilities to support transcription, speech
incidental conversation content, and related technical request metadata submitted synthesis, and voice-enabled customer experiences within the Sprinklr platform.
for speech processing.
Twilio, Inc. US Twilio has access to customers' and end customers' personal data as needed to Inbound, outbound and omnichannel voice solutions - supporting our CPaaS offering. Twilio's
deliver the voice or SMS capabilities between them, this may include phone development platform provides the APIs so that Sprinklr can access the telecommunications
numbers, voice data, call recordings and transcription. structure.
WalkMe US/Europe Application name and version and username, email address and WalkMe log-in WalkMe is a digital adoption platform used to drive platform adoption by launching in-
credentials. platform onboarding guides, release updates, announcements and similar in-product notices
for Sprinklr users.
Zoom Video US Zoom has access to customers' and end customers' personal data as needed to Video calling solution on live chat using Zoom.
Communications, Inc. deliver the voice capabilities between them, this may include phone numbers, voice
data, video data, call recordings and transcription.
Zuru Services LLP India May have access to customer user, business and production environment data or Human data labelling, tagging, annotation and translation services to support AI model
additional data provided by customer. development, evaluation and improvement where enabled by or required for the customer’s
configured use of the applicable feature.
Hosting Subprocessors
SUBPROCESSOR
PROCESSING REGION DATA PROCESSED SUBPROCESSOR SERVICE
ENTITY
Microsoft Azure US, EU, CH, Qatar All customer data in platform as per DPA. Sprinklr engages third party cloud hosting/data storage providers to host the Sprinklr platform, including your
specific customer environment. Your data hosting location is indicated on your Order Form and the regions
AWS US, Aus, UAE, UK, Ireland, Germany*, India supported are listed under Processing Region.
* Early Access defaults to Germany
Google LLC US, Germany, KSA
Sprinklr Affiliates
SUBPROCESSOR ENTITY PROCESSING REGION DATA PROCESSED SUBPROCESSOR SERVICE
Sprinklr Denmark ApS Denmark Customer contact data, customer user data and Account support, security, consulting or managed
any data within the production environment as services, software development, quality assurance,
Sprinklr France France
required and permissioned by customer. engineering and customer success management.
Sprinklr Germany GmbH Germany
Unified-CXM Ireland Ltd. Ireland
Sprinklr Italia SRL Italy
Sprinklr Netherlands BV Netherlands
Sprinklr Software Iberia S.L.U. Spain
Sprinklr Switzerland GmbH (Sprinklr Switzerland
Switzerland Sarl)
Unified-CXM AB Sweden
Sprinklr UK Ltd. UK
Sprinklr India Private Limited India
Sprinklr Australia Pty. Ltd. Australia
Sprinklr Singapore PTE. Ltd. Singapore
Sprinklr Korea LLC Korea
Sprinklr Japan K.K. Japan
Sprinklr Gulf UAE
Sprinklr (Brasil) Ltda. Brazil
Sprinklr Canada Inc. Canada
Sprinklr Doha QFC Branch Qatar
Sprinklr Middle East and North Africa Kingdom of Saudi Arabia
Regional Headquarter
Sprinklr, Inc. (where contract is between US
Customer and another Sprinklr affiliate)
Implementation and Managed Service Subprocessors
SUBPROCESSOR ENTITY PROCESSING REGION DATA PROCESSED SUBPROCESSOR SERVICE
Accenture Global depending on customer requirements May have access to customer user, business and Consulting, Success Management,
production environment data dependent on Implementation Services, Managed Services.
BearingPoint GmbH Germany
permissions granted and services required by
Boomg Consulting Ltd UK customer.
Cleargoals US
Crystal Technology Services India
Deloitte Consulting LLP Global depending on customer requirements
E-Contact US, South America
Enhanced Software Solutions Pvt. Ltd. India
Grazitti Interactive US
ICUC/iProspect Moderation Services, Inc. US
Infinit.cx Germany
Infosys Limited India
Integration Services and Technologies UAE, Egypt, KSA
(IST Networks)
Interaxa Brasil Tecnologia E Informatica Ltda. Argentina
iOPEX Technologies, Inc. US
iSpatial Techno Solutions (IST) LLC UAE
JeffreyM Consulting, LLC US
Kinship Digital Pty Limited US, Australia
Mindgraph Pte. Ltd. Singapore, Malaysia, Indonesia, Philippines
Miratech, Inc. US
NTT Data Deutschland SE Germany
NTT Data Intellilink Corp Japan
NTT Data UK LTD UK
Premium Blend Consulting Canada, US
Raffish Agency Netherlands
Raptor CX Consultancy FZCO UAE
Rocketlane Corp. US
saasgenie, Inc. US
SAMY Alliance Spain
SMT Brazil
Social Factor US
SolutionsATI Consulting, Inc. US
Systems Arabia KSA
Tata Consultancy Services Limited India
Tech Mahindra Germany
Touchflows France
Trellist US
Unify Technologies India
Watch and Act Spain, Portugal
Workrails US
Zill Consulting Ireland
This pdf list of Sprinklr's subprocessors is current as of
October 1, 2026. Please always cross refer to our
subprocessor page at www.sprinklr.com/subprocessors
for the most up to date list of all subprocessors.