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Trust Center Start your security review Overview At ChurnZero, we know that your trust depends on how well we protect your data. That’s why security, privacy, and compliance are woven into every aspect of our business—from how we build our platform to how we support our customers. This Trust Center is your single source for information about our security posture, compliance certifications, and data protection practices. Here, you can explore our policies, review audit reports, and request access to detailed security documentation. Our goal is simple: to give you confidence that your data is handled with the highest standards of care, transparency, and integrity. Compliance ISO/IEC 27001 SOC 2 Type 2 HIPAA GDPR CISA: Secure-by-Design Pledge Privacy Shield ChurnZero is reviewed and trusted by HackerRank Sibme FreeWill Untappd Cision iContact MyShopManager Boulevard Critical Mention ABBYY Cin7 Smoothwall Cofense GoCanvas FiscalNote Woven IntelAgree Trust Center Updates ISO 27001 Year 3 Surveillance Audit Complete Compliance We're pleased to announce the successful completion of our Year 3 ISO 27001 Surveillance Audit. This annual review confirms that our information security management system continues to meet the rigorous requirements of the ISO 27001 standard. Our updated certificate is now available for download on our Trust Center. This milestone reflects our continued commitment to maintaining the highest standards of information security for our customers. 2026 Penetration Testing Complete General ChurnZero is pleased to announce the successful completion of our 2026 annual third-party penetration test, conducted in March 2026. Security is a core commitment at ChurnZero, and engaging an independent firm to assess our systems each year is an important part of how we validate and maintain that commitment. The customer letter summarizing the engagement scope, methodology, and findings is available for download below. 2025 SOC 2 Type II Report Now Available Compliance ChurnZero has completed its 2025 SOC 2 Type II examination, reaffirming our unwavering dedication to securing customer data and protecting privacy across our platform. This report provides an in-depth, independent evaluation of the controls and processes we maintain to ensure the security, availability, and confidentiality of your information. We remain committed to upholding the highest standards of trust and transparency as we continue to strengthen our security program. To review the full assessment and learn more about how we safeguard your data, you can download the report below. Documents REPORTSAWS Network Diagrams REPORTSChurnZero AI / OpenAI DPIA REPORTSChurnZero AI FAQ REPORTSChurnZero DPIA REPORTSData Flow Diagram (DFD) REPORTSHIPAA Report REPORTSPentest Customer Letter REPORTSSOC 2 Report COMPLIANCEHIPAA COMPLIANCEISO/IEC 27001 COMPLIANCESOC 2 Type 2 SELF-ASSESSMENTSCAIQ Reports AWS Network Diagrams ChurnZero AI / OpenAI DPIA ChurnZero AI FAQ View more Security Grades SecurityScorecard ChurnZero Qualys SSL Labs ChurnZero Application A+ UpGuard ChurnZero Application A Policies Acceptable Use Policy Access Control Policy Asset Management Policy View more Risk Profile Data Access LevelRestricted Impact LevelModerate Recovery Time Objective24 hours View more Product Security Audit Logging Data Security Integrations View more Self-Assessments CAIQ Data Security Access Monitoring Certificates of Destruction Data Asset Classification View more App Security Application Penetration Testing Code Analysis Secure Development Training View more ESG Anti-Bribery and Corruption Code of Ethics Diversity, Equity, and Inclusion View more Legal Subprocessors Cyber Insurance Data Processing Agreement View more Data Privacy Cookies Data Breach Notifications Data Into System View more Access Control Access Log Management Data Access Device Lock View more Infrastructure Status Monitoring Amazon Web Services Capacity Planning & Management View more Endpoint Security Anti-Malware Disk Encryption Host Intrusion Detection System (HIDS) View more Network Security Data Loss Prevention Distributed Denial of Service Protection (Anti-DDoS) Firewall View more Corporate Security Email Protection Employee Handbook Employee Training View more Incident Response Forensic Retainer Incident Reporting Process Pager Service Risk Management Data Access/Impact Levels Risk Assessments Third-Party Dependence Asset Management Asset Classification Asset Inventories (Hardware/Software) Asset Tracking View more BC/DR Alternate Processing/Storage Site Business Continuity Plan (BCP) Contingency Plan Testing/Lessons Learned View more Training Employee Privacy Training Phishing Training Secure Development Training View more Change Management Change Management Program Change Restrictions Configuration Management Program View more Continuous Monitoring Automated Alert Response Automated Compliance Monitoring Data Loss Prevention System (DLP) View more Subprocessors