ChurnZero

churnzero.com

ChurnZero declares 10 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, OpenAI and Microsoft. No published changes since we first read it on Sep 22, 2026. 31 tracked vendors name ChurnZero as a subprocessor, including Maxio, Jamf and Validity.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

10 third parties.

NamePurposeLocationListed since
Absorb Software Inc Learning Management SystemUS
Amazon Web Services IaaSUS, EU
ConvertAPI Powerpoint to PDF ConversionUS, EU
DataDog Infrastructure Monitoring, LoggingUS
Higher Logic - Vanilla Community ForumUS
Microsoft Azure AIAI ProcessingUS, EU
OpenAI AIAI ProcessingUS
Pinecone Vector DatabaseUS, EU
SendGrid Email Sending StackUS
Zendesk, Inc Support TicketingUS

Web TechnologiesCSV · Atom

ChurnZero's homepage made 293 requests to 31 domains, 13 services controlled by another company, and 1 domain not identified.

Analytics (6): HubSpot, ZoomInfo, Meta, LinkedIn, Marketing Science Consulting Group, Inc.; usually detected as Analytics: G2.comAdvertising (2): Google Cloud, MicrosoftMarketing automation (2): PathFactory; usually detected as Marketing automation: ApolloA/B Testing (1): Nelio SoftwareCookie compliance (1): OsanoUnclassified (1): no technology detected from them: Pressable

13 third parties by category: Analytics 6Advertising 2Marketing automation 2A/B Testing 1Cookie compliance 1Unclassified 1

Third parties 13 · 97 requests
HubSpot HubSpot HubSpot Analytics HubSpot Chat 11% of the page's requests 31
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 9% of the page's requests 26
PathFactory PathFactory 3% of the page's requests 9
Apollo apollo.io 2% of the page's requests 6
ZoomInfo Zoominfo 2% of the page's requests 5
Meta Facebook Pixel 2.9.435 1% of the page's requests 4
Osano Osano 1% of the page's requests 4
G2.com g2.com 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Microsoftsubprocessor Microsoft Advertising 1% of the page's requests 3
Marketing Science Consulting Group, Inc. FouAnalytics <1% of the page's requests 1
Nelio Software Nelio Testing <1% of the page's requests 1
Pressable mystagingwebsite.com <1% of the page's requests 1
Unknown 1 · 1 request

b2c.com

First party 1 · 195 requests
ChurnZero Divi Easy Pie Chart FancyBox 3.2.10 FitVids.JS Google Font API HSTS HubSpot WordPress plugin 11.3.75 MySQL Nginx Open Graph PHP Priority Hints RSS React Slick Swiper Tippy.js WordPress Yoast SEO 28.6 Yoast SEO Premium 28.6 core-js 3.48.0 jQuery 3.7.1 jQuery Migrate 3.4.1 jQuery Mobile lit-element 3.1.2 lit-html 2.1.2 styled-components 5.3.11 wp.cloud 67% of the page's requests 195

10 tracked companies loaded by the homepage are not in ChurnZero's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (31)CSV · Atom

31 companies
  • Absorb Software absorbai.com Absorb uses ChurnZero as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. Data processed may include LMS administrator contact and business details and LMS details related to business insights.; The ChrunZero Privacy Policy can be viewed here.
  • Addigy addigy.com
  • Ambition ambition.com Customer Success
  • AppViewX appviewx.com Customer success and analytics
  • Automox automox.com
  • Axero axerosolutions.com Client Interactions, Sales, Marketing, Client Success, Platform Analytics, and Communications
  • BillingPlatform billingplatform.com ChurnZero Privacy Policy can be viewed here; Service Provided: Customer & contact management
  • Bloomfire bloomfire.com ChurnZero receives customer account and usage data to support customer health monitoring, engagement tracking, and lifecycle management. It does not have permanent access to Bloomfire content data, nor does it operate within Bloomfire’s AWS network.
  • Cobalt cobalt.io Customer success software
  • CoreView coreview.com Collection, storage: Core product and telemetry service
  • EverTrue evertrue.com USA Customer success platform
  • Extensis extensis.com
  • Flywire flywire.com Sertifi's Customer Management Platform
  • Gigamon gigamon.com
  • Identity Automation identityautomation.com Customer experience analytics and in-product communication
  • IDEXX idexx.com Customer churn reduction
  • Jamf jamf.com Customer experience analytics and in-product communication
  • Maxio maxio.com Customer Support
  • Moogsoft moogsoft.com
  • Neon One neonone.com Customer Success Analysis
  • OutThink outthink.io Customer Success / customer retention analysis
  • Panopto panopto.com Business operations
  • Pipeline CRM pipelinecrm.com Customer success; Customer success and churn management platform
  • Plotly plotly.com Customer Relationship Management
  • Salesmsg salesmessage.com
  • Snappy Gifts snappy.com A customer success platform that helps the Snappy team understand how customers are using Snappy so we can provide timely, proactive support.; Customer support
  • The Predictive Index predictiveindex.com Customer Communication Platform
  • Transifex transifex.com Customer Success management
  • Unbabel unbabel.com Customer success management
  • Validity validity.com Business Operations; Customer Engagement & Website Analytics
  • Ziflow ziflow.com Customer analytics; Customer support

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as ChurnZero's trust center lists them; reports are usually shared on request (evidence)

Incidents reported by ChurnZero's subprocessorsCSV · Atom

227 reported incidents in the last 30 days, by 4 of the vendors ChurnZero lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that ChurnZero was involved.

DateCompanyIncidentImpactLasted
SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SendGridVoice Call Failures in JP1 minor3 h 51 min
SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SendGridIssue resolved minor1 h 43 min
SendGridSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
Pinecone[Serverless][GCP][us-central1] Elevated errors and timeouts on read operations for some indexes major1 h 54 min
SendGridGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
SendGridWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SendGridVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
SendGridSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min

And 202 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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