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Salesforce Infrastructure and Sub-processors
Published: October 2, 2026
Scope
This documentation describes the infrastructure environment, sub-processors and certain other entities material to the services and managed
packages listed in the Infrastructure and Sub-processors Table below (collectively, for the purposes of this document only, the “Covered Services”).
Services or features not yet generally available may be included within the list of Covered Services for the purpose of providing Customers advance
notice of new sub-processors or processing locations. Any reference to future services or features does not obligate Salesforce to make those
services or features available. Capitalized terms used in this documentation are defined in Salesforce’s MSA and/or Data Processing Addendum.
Some Covered Services are hosted on Salesforce’s own first-party infrastructure. Many of the Covered Services are fully or partly hosted on
third-party infrastructures (e.g., Hyperforce), which operate as Salesforce’s sub-processors. For more information about Hyperforce, see below.
Many of the Covered Services run across multiple infrastructures as identified in the Infrastructure and Sub-processors Table below. Our Services
are interconnected in order to provide more features to Customers within a single service. This can happen in a few different ways. For instance:
● Some Services run primarily on one infrastructure, but have some features that run partly or entirely on different infrastructures. For
example, for many Customers, most Sales Cloud features run on the Salesforce’s first-party infrastructure, but Sales Cloud also includes
Einstein1 Features that run on the Einstein Platform infrastructure. Similarly, the Marketing Cloud Engagement Services are based primarily
on the Marketing Cloud Engagement infrastructure, but some features of Marketing Cloud run partially on Einstein Platform or Marketing
Cloud Einstein infrastructure. If these features are enabled, Customer Data will be processed by these additional infrastructures.
● Some Services may inherently copy data from one infrastructure onto another infrastructure for processing to function. For example, this
happens when Sales Cloud Customer Data is copied into the Sales Cloud Einstein-specific infrastructure, for artificial intelligence analytics,
before the scores and predictions are written back into the original Sales Cloud infrastructure. Another example is Intelligence Reports for
Engagement may pull a copy of Customer Data from Marketing Cloud Engagement onto its own infrastructure to provide reporting
functionality.
If a Covered Service includes features which run across multiple infrastructures using different sub-processors or hosted in different locations, the
Infrastructure and Sub-processors Table will list each infrastructure involved in running the Service as a separate “purpose of processing” row
detailing how, and for what features, each infrastructure is used.
1
Rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by Greenlight.
1
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Sub-processor Notifications
Salesforce Customers may subscribe to notifications of new sub-processors for those Covered Services for which Customer has a then-current
active subscription by filling out this form.
Sub-processors Storing Customer Data
Many Services offer multiple alternative locations to process and/or store Customer Data. Except as set forth in the “Additional Details” column in
the Infrastructure and Sub-processors Table, each cell listing countries in the table below represents an available “region” in which Salesforce
processes and/or stores data for a given purpose. For example, for the Salesforce Services, data from our Germany data center is backed up into
France, and so France and Germany are listed in the same cell to indicate that the “region” includes both countries. If France and Germany are in
separate cells for a given purpose of processing, your Customer Data would only be stored in one of the two countries.
When a Service offers alternative locations to process/and or store data, the Customer may be able to choose their region during the setup process
or by working with an Account Executive.2 You may also request to have your Customer Data for a Covered Service or feature hosted in a different
region, which may be accommodated, subject to availability. Further, if your Customer Data is hosted in a different region for one Covered Service,
this may also affect where your data is hosted in other related services (e.g., hosting data in Europe for Service Cloud will cause your Service Cloud
Einstein data to be hosted in Europe). If you have any questions about where your data is stored that this Documentation does not answer, please
contact Customer Support.
In addition to the locations identified in the below Infrastructure and Sub-processors tables, Salesforce may store across its processing locations
identifying information about Customers’ instance(s) and identifying information about Users for the purpose of operating the Services, such as
facilitating the login process and the provision of customer support. For the Government Cloud Plus and Government Cloud Plus - Defense Services,
this information (except for business address) will be encrypted with a one-way hash algorithm before it leaves the Government Cloud Plus and
Government Cloud Plus - Defense-specific data centers, rendering it unreadable to Salesforce and its cloud providers.
Customer Support
Salesforce uses its online services to provide customer support, including generative artificial intelligence. Sub-processors for the online services
are listed below.
2
Sandbox copies are created at a data center level; any instance can refresh to any sandbox within a data center. Sandbox copies in a data center may be
redirected to another data center in the same region, if necessary, to maintain performance levels. As an example, an EMEA-based sandbox instance could
redirect to another EMEA data center. Temporary developer testing environments branded as “Scratch Orgs” may be provisioned in a different
Salesforce-operated data center from a Customer’s instance of the Covered Services, but within the same region as such instance. Scratch Orgs created by public
cloud Customers reside within the Public Cloud Infrastructure.
2
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Content Delivery Networks (“CDNs”)
CDNs are utilized to optimize content delivery for certain Covered Services as listed in the Infrastructure and Sub-processors Table. CDNs are
commonly used systems of distributed services that expedite the transmission of content. Note that if a CDN is described as “Global” in the Table, it
may process data in any country, regardless of the Customer’s location, to better support end-users of the applicable Covered Services.
Related Services
Salesforce offers highly customizable software used by Salesforce Customers across a variety of industries and businesses. Salesforce sells
functionality to Customers in many packages, which we call SKUs.
Sometimes these SKUs only include functionality from one or more Services. But often, these SKUs can bundle functionality from one or more
Services, along with additional, industry-specific functionality to customize the Service to an industry or business need.
One particular example of this is the “Salesforce Services”: Chatter, Experience Cloud (formerly Community Cloud), Database.com, Lightning
Platform (including Force.com), Sales Cloud, Service Cloud, and Site.com). Because the Salesforce Services functionality is bundled in so many
different ways in different SKUs, the Infrastructure and Sub-processors Table cannot tell you whether or not the SKU you purchase contains a
particular feature within the Salesforce Services. Instead, the table lists all features that appear in any packaging of the Salesforce Services. If you
have a question about whether the SKU you purchase contains a particular feature, consult the Help and Training Documentation or your Account
Executive.
Hyperforce
Hyperforce is Salesforce’s next-generation infrastructure foundation for deploying application stacks on commercial cloud providers. An up-to-date
list of available regions for Hyperforce can be found here. Not all Covered Services hosted on Hyperforce are available in every location. Please see
the charts below for available locations for individual Covered Services. Due to the ongoing situation in the Middle East, orgs hosted in the UAE as
well as new trial org sign ups and Scratch Orgs from Lebanon, Bahrain, Oman, Jordan, Qatar, Kuwait, Egypt, or the UAE will be routed to a location
in the European Union. In addition, Customer Data of commercial Customer orgs in Israel will be temporarily backed up to a location in the EU until
the crisis has resolved.
3
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Support For All Services
Note that for support of the Covered Services designated as “Services on the Hyperforce Operating Zone infrastructure” or “HF OZ”, in limited
circumstances, Customer Data may be stored and/or processed outside of the available region selected by Customer and as described in the
“Services on the Hyperforce Operating Zone Infrastructure” section of the Hyperforce SPARC.
Purpose of Processing Sub-processors Locations Additional Details
Support services, including technical Salesforce, Inc. United States
operations support Salesforce Argentine
S.R.I. Argentina
SFDC Australia Pty. Ltd.
SFDC Austria GmbH Australia
Salesforce Tecnologia, Austria
Ltda. Brazil
salesforce.com Canada
Corporation Canada
salesforce.com France,
S.A.S. France
salesforce.com Germany
GmbH Germany
salesforce.com India
Private Limited India
SFDC Ireland Limited
salesforce.com Israel Ltd. Ireland
Salesforce.com Italy S.r.l Israel
Salesforce Japan Co., Ltd. Italy
SFDC Netherlands B.V. Japan
salesforce.com Singapore The Netherlands
Pte. Ltd. Singapore
Salesforce.com Korea
Limited South Korea
Salesforce Systems Spain
S.I. Spain
SFDC Sweden AB
salesforce.com Sarl Sweden
4
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Salesforce.com Switzerland
(Thailand) Co., Ltd. Thailand
Salesforce UK Limited
United Kingdom
Service provider of customer support tools WithSecure Inc. Ireland Used for scanning documents attached to cases
(hosted by Amazon Web United States submitted by the Customers Users for malicious
Services, Inc.) content.
Service provider of customer support tools Projector.is, Inc. United States Used by Customer Support for screen sharing and
(hosted by Amazon Web co-browsing to help resolve customer issues.
Services, Inc.)
Service provider of customer support tools Google LLC Global Used by Customer Support for screen sharing and
co-browsing to help resolve customer issues.
Agentforce IT Service
Agentforce IT Service runs partially on the Lightning Platform and Service Cloud infrastructures - see infrastructure details for Salesforce Services. It
includes a component, CMDB, that runs on Hyperforce as noted below. It also includes the following Einstein features: Case Classification, which run
on the Salesforce Services infrastructure and use the following additional sub-processor:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Einstein Case Amazon Web Services, United States
Classification. Inc. Germany
United Kingdom
Canada
India
Australia
Japan
Brazil
Switzerland
Singapore
5
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Indonesia
France
South Korea
United Arab
Emirates
Italy
Sweden
Israel
South Africa
Hosting Provider for Configuration Amazon Web Services, United States
Management Database (CMDB) (Hyperforce Inc.
infrastructure). Customer Data is hosted in
the following region.
Agentforce Speech Foundations
Agentforce Speech Foundations is an add-on to the Salesforce Services--see infrastructure details for Salesforce Services –and provider of text to
speech and speech to text services in Einstein Generative AI Services, voice offerings such as Agentforce Voice, and translation services supported in
Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Provider of text-to-speech services Amazon Web Services, Australia
Inc. (AWS Polly) Canada
France
Germany
India
Japan
Singapore
South Korea
6
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
United Kingdom
United States
Amazon Web Services, France
Inc. (Eleven Labs Inc. Japan
self-hosted)
United States
United Kingdom
Eleven Labs Inc. Belgium
United States
India
Provider of speech-to-text services Amazon Web Services, Australia
Inc. (AWS Transcribe) Brazil
Canada
France
Germany
India
Japan
Singapore
South Korea
Sweden
United Kingdom
United States
Amazon Web Services, United States
Inc. (Deepgram, Inc.
self-hosted)
Deepgram, Inc. United States
Germany
7
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Provider of translation services Amazon Web Services, Australia The Real-Time Translations feature within Enhanced
Inc. (AWS Translate) Canada Chat and Enhanced Messaging uses, at Customer’s
selection, Amazon Web Services, Inc. (AWS Translate)
France or Google's Translation LLM API to provide translation
Germany services.
The Real Time Translations features are also utilized by
India
Service Cloud such as Case Details, Case Comments,
Japan and Service Email.
Singapore
South Korea
Sweden
United Kingdom
United States
Google LLC (Google Australia
Translation LLM API) Canada
France
Germany
India
Japan
Singapore
South Korea
Sweden
United Kingdom
United States
Provider of WebRTC and SIP functionality to LiveKit, Inc. France
support Agentforce Voice Germany
United Kingdom
Singapore
India
8
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Israel
Saudi Arabia
UAE
South Africa
United States
Brazil
Australia
Japan
Agentforce Operations (f/k/a Agentforce Supply Chain)
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Inc.
Provider of generative artificial intelligence Google LLC United States
services.
User analytics provider. Pendo.io, Inc. United States
Apromore Services
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality and Amazon Web Services, Australia
provider of generative artificial intelligence Inc.
services. United States
Automotive Cloud
For Automotive Cloud (including Digital Origination, f/k/a Digital Lending for Automotive) see infrastructure details for Salesforce Services. Some
Customers who purchase Automotive Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure details
for Salesforce Maps. Some Customers who purchase Automotive Cloud may have access to Channel Revenue Management (ChRM), see
9
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
infrastructure details for Salesforce Services. Automotive Cloud also includes features that may use the Einstein Generative AI Services, please see
the infrastructure details for these features. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted
in one of the following regions. Canada
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Service provider of runtime services used by Amazon Web Services, United States If a Customer: (a) enables the Automotive Cloud APIs
Automotive Cloud APIs powered by Inc. Brazil powered by MuleSoft feature as an add-on to
MuleSoft. Customer Data is processed in one Automotive Cloud, and (b) has Customer Data
Canada
of the following regions. transmitted using runtime services, that Customer Data
Australia will be processed on AWS infrastructure.
Japan
Singapore
Germany
Ireland
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
10
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Salesforce Backup (formerly Backup and Restore)
Salesforce Backup is an add-on feature for the Salesforce Services–see infrastructure details for Salesforce Services. Additional sub-processors for
this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Customer Data is hosted in one of the Inc. Brazil
following regions.
Canada
Australia
India
Japan
Singapore
France
Germany
Sweden
United Kingdom
Germany
11
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Sweden
United Kingdom
South Korea
B2B Commerce (from Version 3.97 or higher, formerly branded as CloudCraze)
Also see infrastructure details for Salesforce Services. Salesforce may route the transmission of Customer Data to Users through any of its data
centers, but the storage of Customer Data will be limited to the data centers for the Customers’ org. For B2B Commerce on Lightning Experience, see
infrastructure details for Salesforce Services.
B2B Commerce on Lightning Experience
B2B Commerce runs on the same infrastructure as the Salesforce Services. See infrastructure details for Salesforce Services.
D2C Commerce (formerly B2B2C Commerce)
Also see infrastructure details for Salesforce Services.
Commerce Messaging is a feature that is available as an add-on to D2C Commerce; for Customers who use Commerce Messaging, see
infrastructure details for Marketing Cloud: Marketing Cloud Engagement Services and Salesforce Data 360, as Commerce Messaging runs on both
of these infrastructure.
Cimulate
For Customers who use Cimulate as an add-on to Commerce Cloud/B2C Commerce, see infrastructure details for Commerce Cloud/B2C Commerce.
Sub-processor for this Service is:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Google LLC United States
Commerce Cloud/B2C Commerce
Purpose of Processing Sub-processors Locations Additional Details
12
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for B2C Commerce (which Salesforce, Inc. United States Any reference to "B2C Commerce Order Management"
may include Managed Runtime), B2C SFDC Australia Pty. Ltd. Australia refers to the version of Order Management released
Commerce Order Management, and prior to February 19, 2020.
salesforce.com France France
Commerce Cloud Einstein. Customer Data is
S.A.S.
hosted in one of the following regions.
salesforce.com Germany Germany
GmbH
Salesforce UK Limited United Kingdom
SFDC Sweden AB Sweden
SFDC Netherlands B.V.
The Netherlands
salesforce.com Co., Ltd. Japan
If Customer is hosted on Hyperforce Amazon Web Services, United States Hyperforce runs on infrastructure provided by Amazon
infrastructure on AWS, then Customer Data Inc. Web Services, Inc. Currently such infrastructure is
will be processed in that infrastructure, as hosted on AWS in data centers located in the United
indicated here. If Customer is hosted on States.
Salesforce’s own first-party infrastructure,
then Customer Data will be processed as
indicated above.
Hosting Provider for B2C Commerce which Amazon Web Services, United States
(may include Managed Runtime). Inc.
Hosting Provider; CDN for B2C Commerce CloudFront (Amazon Global The Dynamic Imaging Service feature within Digital uses
(which may include Managed Runtime). Web Services, Inc.) the Amazon CloudFront content delivery network to
store and deliver images, which flow through
CloudFront and then the customer’s CDN.
Hosting Provider for On-Demand Sandboxes. Amazon Web Services, United States
Inc.
Hosting Provider for B2C Commerce and B2C Amazon Web Services, United States
Commerce Order Management. Customer Inc. Germany
Data is hosted in one of the following
regions.
13
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for Commerce Cloud Amazon Web Services, United States
Einstein. Customer Data is hosted in one of Inc. Ireland
the following regions.
Singapore
CDN for Commerce Cloud Einstein to deliver CloudFront (Amazon Global
JavaScript assets to Customer websites Web Services, Inc.)
CDN for B2C Commerce (which may include Cloudflare Global Cloudflare’s services are used for purposes that include
Managed Runtime), B2C Commerce Order a content distribution network, a domain name system
Management, and Commerce Cloud network, web content optimization, web application
Einstein. firewall, internet protocol reputation filtering, and
distributed denial of service attack prevention.
CDN for B2C Commerce (which may include Akamai Technologies, Global Public website content served to website visitors may
Managed Runtime), B2C Commerce Order Inc. be stored with Akamai Technologies, Inc., and
Management, and Commerce Cloud transmitted by Akamai Technologies, Inc. to website
Einstein. visitors, to expedite transmission.
Hosting Provider for Commerce Marketplace Amazon Web Services, Global
Inc.
Provider for orchestration of background Temporal Technologies United States
workflows Inc.
Germany
United Kingdom
Canada
India
Australia
Japan
Brazil
Singapore
South Korea
14
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Consumer Goods Cloud (including Trade Promotion Management, Trade Promotion Optimization, and Retail Execution)
Also see infrastructure details for Salesforce Services. Consumer Goods Cloud is a configuration of functionality from the Salesforce Services. Some
Customers who purchase Consumer Goods Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure
details for Salesforce Maps. Some Customers who purchase Consumer Goods Cloud may have access to Channel Revenue Management (ChRM), see
infrastructure details for Salesforce Services. Consumer Goods Cloud also includes features that may use the Einstein Generative AI Services, please
see the infrastructure details for these features. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Retail Execution Amazon Web Services, United States
feature, Trade Promotion Management, and Inc. Australia
Trade Promotion Optimization. Customer
Germany
Data is hosted in one of the following
regions.
Additional Hosting Provider for Trade Google LLC United States By default AWS is the Hosting Provider for Trade
Promotion Management. Promotion Management; however, Customers may
contact their Account Executive to obtain more
information about Trade Promotion Management on
Google Cloud Platform as an alternate Hosting Provider,
which may be accommodated subject to use case
evaluation and availability.
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
15
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
CRM Analytics (formerly Tableau CRM)
CRM Analytics, which includes Einstein Discovery and Salesforce Data Pipeline, and is often incorporated into certain features of Salesforce
Industries Clouds and the Field Service - Einstein 1 Edition SKU, runs on the same infrastructure as the Salesforce Services-see infrastructure details
for Salesforce Services. Certain CRM Analytics SKUs, such as Einstein Predictions, and CRM Analytics Plus and related SKUs, include Einstein
Prediction Builder. For these SKUs, also see infrastructure details for Einstein Prediction Builder under Salesforce Services. Certain CRM Analytics
SKUs that are branded “Intelligence”, such as Manufacturing Cloud Intelligence, include certain features of Sales Cloud Einstein as well. For these
SKUs, also see infrastructure details for Sales Cloud Einstein.
Customer 360 Data Manager
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Salesforce, Inc. United States
Customer Data is hosted in one of the
following regions. Kabushiki Kaisha Japan
salesforce Japan, also
known as Salesforce
Japan Co., Ltd.
Hosting Provider for all functionality. Amazon Web Services, United States
Customer Data is hosted in one of the Inc.
Japan
following regions.
Salesforce Data 360 (aka Customer Data Cloud)
Salesforce Data 360 includes features that may use the Einstein Generative AI Services, please see the infrastructure details for these features. (Also
applicable to the Services branded as Einstein Personalization, and Customer Data Platform, formerly branded as Salesforce CDP)
Purpose of Processing Sub-processors Locations Additional Details
16
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for all functionality. Amazon Web Services, United States Customers who have their Salesforce Services org
Customer Data is hosted in one of the Inc. Germany provisioned to the Salesforce-Managed AWS
following regions. Hyperforce environment hosted in India or a Salesforce
India
Services org in the United Arab Emirates may be eligible
Japan to have an instance of Salesforce Data 360 provisioned
Australia to India. Customers who have their Salesforce Services
Brazil org provisioned to a Salesforce environment in
Indonesia, Japan, Singapore, or South Korea may be
United Kingdom eligible to have an instance of Salesforce Data 360
Canada provisioned to Japan. See here and here for further
Switzerland information.
Indonesia
Singapore
France
United Arab
Emirates
Korea
Italy
Sweden
Israel
South Africa
Provider of generative artificial intelligence OpenAI, L.L.C. United States
services.
CDN for all functionality. Akamai Technologies, Global
Inc.
Provider for orchestration of background Temporal Technologies United States
workflows Inc. Germany
United Kingdom
Canada
17
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
India
Australia
Japan
Brazil
Singapore
South Korea
Database.com
See infrastructure details for Salesforce Services.
Education Cloud
See infrastructure details for Salesforce Services. Education Cloud also includes features that may use the Einstein Generative AI Services, please see
the infrastructure details for these features. Some Customers who purchase Education Cloud have access to Salesforce Maps Lite; for Customers
who use this functionality, see infrastructure details for Salesforce Maps.
Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted
in one of the following regions. Canada
Australia
India
Japan
Singapore
South Korea
France
Germany
18
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Einstein Bots
See infrastructure details for Salesforce Services.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States If a Customer enables NLP functionality for Bots and
Customer Data is hosted in one of the Inc. has Salesforce Services data stored in the EMEA region,
following regions, depending on where the then some related Customer Data will be stored in
Customers’ Salesforce Services org is hosted. Germany.
If a Customer enables NLP functionality for Bots and
Australia has Salesforce Services data stored in the APAC region,
Japan then some related Customer Data will be stored in
Japan, India or the United States.
19
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Germany If a Customer enables NLP functionality for Bots and
Ireland has Salesforce Services data stored outside of EMEA or
APAC, then some related Customer Data will be stored
in the United States.
Brazil Following June 2023, Customer’s Einstein Bots data
may be processed in one of these specified locations if
Canada Customer’s Salesforce Services org is in or near the
location.
France
If a Customer enables NLP functionality for Bots and
India has Salesforce Services data stored in the EMEA region,
then some related Customer Data will be stored in
Singapore Germany.
If a Customer enables NLP functionality for Bots and
has Salesforce Services data stored in the APAC region,
South Korea
then some related Customer Data will be stored in
Japan, India or the United States.
Sweden If a Customer enables NLP functionality for Bots and
has Salesforce Services data stored outside of EMEA or
United Kingdom APAC, then some related Customer Data will be stored
in the United States.
Einstein Conversation Insights
See infrastructure details for Salesforce Services. For use of generative AI services with Momentum, see infrastructure details for Einstein Generative
AI Services.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States If Customer enables Einstein Conversation Insights,
Customer Data is hosted in Europe if the Inc. France some related Customer Data will be stored in the
Customer’s Salesforce Services org is in United States regardless of where Customer’s Sales
Europe. Cloud data is located.
Germany
Australia
20
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Service provider of transcription services. Amazon Web Services, United States
Inc.
Provider of meeting recording bot powering Hyperdoc, Inc. dba United States
Momentum Notetaker Recall.ai Germany
Japan
Provider for orchestration of background Temporal Technologies United States
workflows Inc. Germany
United Kingdom
Canada
India
Australia
Japan
Brazil
Singapore
South Korea
Einstein Conversation Mining
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Inc.
Germany
United Kingdom
Canada
India
Australia
Japan
Brazil
21
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Switzerland
Singapore
Indonesia
France
South Korea
United Arab
Emirates
Italy
Sweden
Israel
South Africa
Provider for orchestration of background Temporal Technologies United States
workflows Inc. Germany
United Kingdom
Canada
India
Australia
Japan
Brazil
Singapore
South Korea
Einstein Vision and Language
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Inc.
22
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be trademarks of their respective owner.
Einstein Relationship Insights
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Inc.
Data source used to process search queries Google LLC United States
for all functionality.
Emergency Program Management
Emergency Program Management is a managed package that runs on top of Salesforce Services–see infrastructure details for Salesforce Services.
Employee Productivity
Included in the “Employee Service - Agent” and “IT-Service Center - IT Agent” SKUs. Employee Productivity is a group of managed packages that run
on top of the Salesforce Services–See infrastructure details for Salesforce Services.
Employee Service
Employee Service runs partially on the Service Cloud infrastructure - see infrastructure details for Salesforce Services. It also includes the following
Einstein features: Article Recommendations, Case Wrap-Up, and Case Classification, which run on the Salesforce Services infrastructure and use the
following additional sub-processor:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Einstein Case Amazon Web Services, United States
Classification and Einstein Case Wrap-Up. Inc. Germany
United Kingdom
Canada
India
Australia
Japan
Brazil
Switzerland
23
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be trademarks of their respective owner.
Singapore
Indonesia
France
South Korea
United Arab
Emirates
Italy
Sweden
Israel
South Africa
Enablement (including Enablement Lite)
See infrastructure details for Salesforce Services.
Enhanced Messaging
Enhanced Messaging works as an add-on to Sales Cloud and Service Cloud, and uses the Sales Cloud and Service Cloud infrastructure—see
infrastructure details for Salesforce Services. For the Real-Time Translations feature within Enhanced Messaging —see infrastructure details for
Agentforce Speech Foundations. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Service and hosting provider used for Amazon Web Services, United States
transmission and conversation storage Inc. Brazil
services. Additionally, hosts the Messaging
Canada
Gateway Server used to process and route
inbound and outbound messages. Germany
France
Sweden
United Kingdom
Australia
Japan
24
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be trademarks of their respective owner.
South Korea
India
Singapore
Indonesia
Italy
Switzerland
Israel
United Arab
Emirates
Provider of generative artificial intelligence OpenAI, L.L.C. United States Applicable if the Agentforce Brand Registration
services. Assistant is enabled.
Feedback Management
See infrastructure details for Salesforce Services. Some Customers who purchase Feedback Management may have access to CRM Analytics; for
Customers who use this functionality, see infrastructure details for CRM Analytics.
Financial Services Cloud
Financial Services Cloud (including Digital Origination, f/k/a Digital Lending) see infrastructure details for Salesforce Services. Einstein Activity
Capture for Financial Services Cloud–see infrastructure details for Salesforce Services. Financial Services Cloud also includes features that may use
the Einstein Generative AI Services, please see the infrastructure details for these features. Some Customers who purchase Financial Services Cloud
have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure details for Salesforce Maps.
Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted
Canada
in one of the following regions.
Australia
25
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be trademarks of their respective owner.
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Flow for Industries (formally Digital Process Automation)
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc.
26
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be trademarks of their respective owner.
Generation feature. Customer Data is hosted Brazil
in one of the following regions. Canada
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Government Cloud Plus
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States (AWS Salesforce may route the transmission of encrypted
Customer Data is stored on AWS Inc. US-GOV-WEST and Customer Data through various points, including any of
US-GOV-WEST and AWS-US-GOV-EAST AWS-US-GOV-EAST its data centers, but the storage and processing of
regions. ) Customer Data will be limited to these regions.
Provider of generative artificial intelligence Microsoft Corporation United States Used to provide generative intelligence services to
services. (Microsoft Azure) Agentforce customers
Government Cloud Plus - Defense
Purpose of Processing Sub-processors Locations Additional Details
27
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for all functionality. Amazon Web Services, United States Salesforce may route the transmission of encrypted
Customer Data is stored on AWS Inc. (AWS-US-GOV-EAS Customer Data through various points, including any of
US-GOV-EAST region. T) its data centers, but the storage and processing of
Customer Data will be limited to this region.
Health Cloud
Health Cloud is an extension of the Salesforce Services and a managed package that runs on top of the Salesforce Services–see infrastructure details
for Salesforce Services. Health Cloud also includes features that may use the Einstein Generative AI Services, please see the infrastructure details for
these features. Some Customers who purchase Health Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see
infrastructure details for Salesforce Maps. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted
Canada
in one of the following regions.
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Hosting provider of data processing and Amazon Web Services, United States If a Customer: (a) enables the Unified Health Scoring
storage for Unified Health Scoring feature. Inc. feature as an add-on to Health Cloud, and (b) has
Customer Data is hosted in one of the Germany Customer Data used for calculations, assessments, or
following regions. similar results, that Customer Data will be processed
and stored on AWS infrastructure.
28
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Service provider of runtime services used by Amazon Web Services, United States If a Customer: (a) enables the FHIR APIs powered by
FHIR APIs powered by MuleSoft. Customer Inc. Brazil MuleSoft feature as an add-on to Health Cloud, and (b)
Data is processed in one of the following has Customer Data transmitted using runtime services,
Canada
regions. that Customer Data will be processed on AWS
Australia infrastructure.
Japan
Singapore
Germany
Ireland
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Heroku
Heroku includes Heroku, Heroku Vibes, and Salesforce Functions, including Salesforce Elastic Services.
Purpose of Processing Sub-processors Locations Additional Details
29
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for all functionality. Amazon Web Services, United States For Customers using the Managed Inference and
Customer Data is hosted in the United Inc. United States Agents (MIA) Add-on, Amazon Web Services processes
States, and, if selected by Customer, also in Australia Customer Data as set forth at left, and provisions
one of the following regions. Customer’s selected model(s) in the default region
United States
specified in the Add-on’s Elements Marketplace listing,
Ireland
unless Customer overrides such default. Note that
United States France, Sweden, South Korea, and Brazil are only
Japan available as sub-processing locations for certain models
United States available in the MIA Add-on at Customer’s election.
Germany
United States
Canada
United States
United Kingdom
United States
Singapore
United States
India
United States
France
United States
Sweden
United States
South Korea
United States
Brazil
Service provider of customer support tools, Amazon Web Services, United States
including generative artificial intelligence Inc.
tools.
30
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Informatica from Salesforce Intelligent Data Management Cloud
Purpose of Processing Sub-processors Locations Additional Details
Support services, including technical Informatica LLC United States
operations support Informatica Australia Pty Australia
Ltd
IS Informatica Software Brazil
Ltda
Salesforce.com Canada Canada
Corporation
Salesforce.com France SAS France
Informatica GmbH (after Germany
1st October 2026
Salesforce GmbH),
Informatica Business India
Solutions Private Ltd
Informatica Ireland EMEA Ireland
UC
Salesforce Japan Co. Ltd Japan
Informatica Software Italia Italy
S.r.l.,
Informatica Data
Integration Ibérica, S.L., Spain
Informatica Software United Arab
DMCC and Emirates
Salesforce UK Limited United Kingdom
Hosting provider for all functionality and Amazon Web Services, Inc. United States Customer’s org is hosted on a POD chosen by the
provider of generative artificial intelligence (AWS) Customer or an Account Executive on Customer’s
services Australia behalf when the org is first created
Canada
France
Ireland
31
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
France (disaster
recovery)
Japan
United Kingdom
Hosting provider for all functionality and Microsoft Corporation United States Customer’s org is hosted on a POD chosen by the
provider of generative artificial intelligence (Microsoft Azure and Customer or an Account Executive on Customer’s
services Microsoft Azure OpenAI) behalf when the org is first created
Australia
Canada
Germany
Japan
Singapore
Switzerland
United Arab
Emirates
Hosting provider and provider of generative Google LLC (GCP) United States Customer’s org is hosted on a POD chosen by the
artificial intelligence services Customer or an Account Executive on Customer’s
Belgium (AI only) behalf when the org is first created
France
Germany
(disaster
recovery)
Saudi Arabia
32
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting provider for all functionality Oracle Corp. (OCI) United States In the event of a failover affecting Intelligent Data
Qatar Management Cloud on Google Cloud in Saudi
Saudi Arabia (GCP Arabia, Customer Data is temporarily re-routed to
backup) an endpoint hosted in Saudi Arabia and priority will
be given to the region in which Customer’s org is
provisioned, subject to availability.
Database for IDMC Cloud Integration Hub MongoDB Inc. United States
and MDM SaaS
Australia
Canada
France
Germany
(disaster
recovery)
Germany
Ireland
France (disaster
recovery)
Japan
Saudi Arabia
Singapore
Switzerland
United Arab
Emirates
United Kingdom
User analytics provider Pendo, io, Inc. United States
33
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be trademarks of their respective owner.
Hosting provider for Data-as-a-Service Microsoft Corporation United States
Email Verification, Global Phone Number (Microsoft Azure)
Validation and Address Verification Web Ireland
Services
Data-as-a-Service email verification Impressionwise, LLC United States
provider
Ireland
Sales Engagement (formerly High Velocity Sales)
Sales Engagement works as an add-on to Sales Cloud, and uses the Sales Cloud infrastructure–see infrastructure details for Salesforce Services.
Sales Engagement also includes Salesforce Inbox and Einstein Activity Capture, as well as Einstein Conversational Insights– see infrastructure details
for Salesforce Inbox and Einstein Conversation Insights. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Customer Data is hosted in Europe if the Inc.
Customer’s Salesforce Services org is in France
Europe. Otherwise, Customer Data is hosted
Germany
in the United States.
Hosting Provider for Lead Scoring. Amazon Web Services, United States
Inc.
Hyperforce Operating Zone (formerly EU Operating Zone)
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Covered Services Amazon Web Services, Germany During signup, Hyperforce OZ Customers can select one
designated as “Services on the Hyperforce Inc. of the listed countries to store Customer Data. For
Operating Zone infrastructure” or “HF OZ.” Customers who were part of the EU Operating Zone
prior to December 17, 2024, Customer Data is stored in
Germany.
34
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Switzerland Customer Data may also be processed in the European
Union. In limited circumstances, Customer Data may be
stored and/or processed elsewhere, as described in
Exhibit A hereto.
Intelligent Form Reader
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider providing optical character Amazon Web Services, United States
recognition (OCR) for all functionality. Inc. Australia
Customer Data is hosted in one of the
Canada
following regions.
France
Germany
Ireland
India
United Kingdom
Life Sciences Cloud
Life Sciences Cloud is an extension of the Salesforce Services–see infrastructure details for Salesforce Services. Life Sciences Cloud also includes
features that may use the Einstein Generative AI Services, please see the infrastructure details for these features. Additional sub-processors for this
Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted
Canada
in one of the following regions.
Australia
India
Japan
35
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Service provider of runtime services used by Amazon Web Services, United States If a Customer: (a) enables the FHIR APIs powered by
FHIR APIs powered by MuleSoft. Customer Inc. Brazil MuleSoft feature as an add-on to Life Sciences Cloud,
Data is processed in one of the following and (b) has Customer Data transmitted using runtime
Canada
regions. services, that Customer Data will be processed on AWS
Australia infrastructure.
Japan
Singapore
Germany
Ireland
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
36
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
LiveMessage
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Customer Data is hosted in the United States Inc.
(by default), or, if selected by the Customer, Germany
in Germany or Ireland.
Ireland
Loyalty Management
Loyalty Management is an extension of the Salesforce Services and a managed package that runs on top of Salesforce Services–see infrastructure
details for Salesforce Services. Loyalty Management also includes features that may use the Einstein Generative AI Services, please see the
infrastructure details for these features.
Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
37
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure and
priority will be given to the region in which Customer’s
org is provisioned, subject to availability.
m3ter
Subprocessors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting provider for online Services. Amazon Web Services, United States
Customer Data is stored in this region. Inc.
Hosting provider for databases Clickhouse United States
Manufacturing Cloud
See infrastructure details for Salesforce Services. Manufacturing Cloud also includes features that may use the Einstein Generative AI Services,
please see the infrastructure details for these features. Some Customers who purchase Manufacturing Cloud have access to Salesforce Maps Lite;
for Customers who use this functionality, see infrastructure details for Salesforce Maps. Some Customers who purchase Manufacturing Cloud may
have access to Channel Revenue Management (ChRM), see infrastructure details for Salesforce Services. Manufacturing Cloud also includes features
that may use the Einstein Generative AI Services, please see the infrastructure details for these features.
Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted Canada
in one of the following regions. Brazil
38
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Canada
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Service provider of runtime services used by Amazon Web Services, United States If a Customer: (a) enables the Manufacturing APIs
Manufacturing APIs powered by MuleSoft. Inc. Brazil powered by MuleSoft feature as an add-on to
Customer Data is processed in one of the Manufacturing Cloud, and (b) has Customer Data
Canada
following regions. transmitted using runtime services, that Customer Data
Australia will be processed on AWS infrastructure.
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
39
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure and
priority will be given to the region in which Customer’s
org is provisioned, subject to availability.
Marketing Cloud: MC Advertising
MC Advertising (including Advertising Audiences and Journey Builder Advertising) interoperates with and runs partially on Marketing Cloud
Engagement infrastructure. See infrastructure details for Marketing Cloud: Marketing Cloud Engagement Services. Additional sub-processors for
this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Salesforce, Inc. United States Applicable only in as much as Ad Studio interoperates
Customer Data is hosted in the United States with and runs partially on Marketing Cloud Engagement
for Customers with instances on first-party infrastructure.
infrastructure, and primarily in Europe for a Amazon Web Services, United States If the Customer has consented to their data being
limited number of Customers that have Inc. hosted on Hyperforce, Customer Data will be primarily
consented to their instance being hosted on hosted on Salesforce infrastructure in Germany, but
Salesforce, Inc. United States
Hyperforce. certain ancillary Customer Data will also be hosted on
SFDC Germany Data Germany
Center GmbH Salesforce, Inc., first-party infrastructure in the United
States or Amazon Web Services, Inc. infrastructure in
the United States
Marketing Cloud: Intelligence and Intelligence Data Pipelines (formerly Datorama)
Purpose of Processing Sub-processors Locations Additional Details
40
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for all functionality. Amazon Web Services, United States If a Customer is using the Marketing Cloud connector in
Customer Data will be hosted on one of the Inc. Germany Intelligence to import data from the Customer’s
following hosting providers in one of the Marketing Cloud Engagement account into the
Ireland
following regions. Hosting Customer Data on Customer’s Intelligence account, the data will
AWS in the United States is the default Microsoft Corporation United States temporarily be stored in an AWS S3 bucket in the same
sub-processor and region, but Customers (Microsoft Azure) region as the Customer’s Marketing Cloud Engagement
may request Azure and/or an alternate account before being stored in the Customer’s
hosting location instead. Intelligence account.
Ireland Additionally, if a Customer is hosted on Azure, limited
account information, such as admin contact details and
Intelligence products purchased by the Customer, used
for provisioning accounts may still be processed, but
not stored, in AWS.
Google LLC United States Only applicable to Customers that use Microsoft Azure
Belgium
Denmark
Finland
Ireland
The Netherlands
CDN for all functionality Akamai Technologies, Global
Inc.
Marketing Cloud: Intelligence Reports for Engagement (formerly Datorama Reports)
Unless your Order Form for the Marketing Cloud Engagement Services expressly excludes Intelligence Reports, Intelligence Reports is included with a
purchase of the Marketing Cloud Engagement Services and can be accessed through the Marketing Cloud Engagement Services. Intelligence Reports
also runs on the Intelligence infrastructure, unless provisioned for Marketing Cloud Engagement on AWS - India, Japan, or Canada (Hyperforce) in
which case Customer Data will be stored and processed in the Marketing Cloud Engagement infrastructure and Salesforce Data 360 infrastructure.
Accordingly, see infrastructure details for Marketing Cloud: Marketing Cloud Engagement Services and Salesforce Data 360. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
41
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for all functionality. Amazon Web Services, United States Note: The Customer Data for reporting and the
Customer Data is hosted on one of the Inc. Germany reporting application for Intelligence Reports for
following sub-processors in one of the Engagement on AWS - India, Australia, Japan, and
Ireland
following regions. AWS is the default hosting Canada (Hyperforce) are natively supported on the
provider, but Azure may be available upon Japan Salesforce Data 360 infrastructure.
request in the future as an alternative to Australia
AWS. Microsoft Corporation United States
(Microsoft Azure) Ireland
CDN of Intelligence Reports for Engagement. Akamai Technologies, Global
Inc.
Marketing Cloud: Marketing Cloud Engagement
Marketing Cloud Engagement includes Audience Builder, Automation Studio, Content Builder, Email Studio, Marketing Cloud Engagement, Journey
Builder, Mobile Studio, and Web Studio.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality Salesforce, Inc. United States Customers who purchased Marketing Cloud
● Audience Builder, Engagement on or before November 28, 2019, have
● Automation Studio, Content Builder, SFDC France Data Centre France Customer Data stored in the United States.
● Email Studio, Sarl
● Marketing Cloud Engagement, SFDC Germany Data Germany In the event of a disaster in an EMEA facility, Customer
● Journey Builder, Center GmbH Data will be restored to an Marketing Cloud
● Mobile Studio, and Web Studio. Engagement Salesforce, Inc., facility located within the
Customer Data is hosted in one of the United States.
following regions using both Salesforce and Google LLC United States
Google infrastructure.
Belgium
Germany
If the Customer is eligible to be hosted on Amazon Web Services, United States Hyperforce runs on infrastructure provided by Amazon
Hyperforce and has requested to have their Inc. India Web Services, Inc. Currently such infrastructure is
42
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Customer Data hosted on Hyperforce, Australia hosted on AWS in data centers located in the United
Customer Data will be hosted in one of the Japan States, India, Australia,Japan.
following regions on AWS.
Canada
CDN for all functionality Akamai Technologies, Global
Inc.
Cloudfront (on Amazon Global
Web Services, Inc.)
Customer Service Provider Softvision, LLC, a Romania
subsidiary of Cognizant
Technology Solutions U.S.
Corp
URL Link Shortening for Journey Builder Amazon Web Services, United States Customers may opt in to have URL links shortened by
Inc. India AWS, which would involve processing of Customer’s
original URL links and/or Subscriber IDs.
Japan
Australia
Germany
Brazil
England
Canada
Switzerland
Service provider for SMS [/MMS] Amazon Web Services, United States
processing and routing services Inc. Germany
Switzerland
Customer Data is routed through one of the
following regions. Region is determined by Canada
the location of Customer’s instance on United Kingdom
first-party infrastructure or Hyperforce. Brazil
Japan
Indonesia
43
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Australia
Singapore
India
France
United Arab
Emirates
South Korea
Italy
Sweden
Provider for orchestration of background Temporal Technologies United States
workflows Inc.
Germany
Canada
India
Australia
Japan
Marketing Cloud: Marketing Cloud Engagement+
Marketing Cloud Engagement+ incorporates features from each of Marketing Cloud: Marketing Cloud Engagement Services and Marketing Cloud
Next, including features that rely on the additional infrastructures used by such services and features that may use the Einstein Generative AI
Services. Please see the infrastructure details for these features.
Marketing Cloud Next (formerly Marketing Cloud Growth Edition and Marketing Cloud Advanced Edition)
Marketing Cloud Next runs partially on Data, Sales, Experience, and Service Cloud infrastructures – see infrastructure details for Data Cloud and
Salesforce Services, and relies on data from, and writes data to, Data Cloud infrastructure. Marketing Cloud Next also incorporates features that run
on the following infrastructures: Marketing Cloud: Marketing Cloud Engagement Services, Einstein Generative AI Services, Marketing Cloud:
Marketing Cloud Einstein, Privacy Center, and Tableau Next. Marketing Cloud Next may also interoperate with features from Enhanced Messaging.
Please see infrastructure details for each of these features.
44
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be trademarks of their respective owner.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States Mobile App Messaging is available in all regions listed
Customer Data is hosted in one of the Inc. Germany here, except the United Arab Emirates.
following regions.
Switzerland
Canada
United Kingdom
Brazil
Japan
Indonesia
Australia
Singapore
India
France
United Arab
Emirates
South Korea
Italy
Sweden
Israel
South Africa
CDN for all functionality. Akamai Technologies, Global
Inc.
CDN for Marketing Cloud Next features that Cloudflare Global Salesforce leverages CDNs to optimize page load times
leverage My Domains (including Enhanced and site performance. Traffic will flow through the
Domains and my.site.com sites). This CDN’s network of edge servers, which optimizes routing
includes Landing Pages, Forms, Reference and caches publicly cacheable content. Customers can
Pages and other features that may publish opt-out of leveraging Cloudflare CDN for this use case
external websites. by contacting Support, though opting out may affect
performance and certain functionality. Learn More
45
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be trademarks of their respective owner.
Hosting and processing provider for RCS Amazon Web Services, United States RCS is available to Marketing Cloud Next customers in
messaging. Inc. Germany certain regions.
United Kingdom
Customer Data processed by Salesforce will be
Brazil processed in the regions listed here.
India
France
Marketing Cloud: Marketing Intelligence
Unless your Order Form for the Marketing Cloud expressly excludes Marketing Intelligence Reports, Marketing Intelligence Reports is included with
and/or accessed through a purchase of the Marketing Cloud Engagement+, Marketing Cloud Intelligence+, Marketing Cloud Next Services.
Marketing Intelligence runs on Marketing Cloud on AWS (Hyperforce) and Salesforce Services, and relies on data from Salesforce Data 360 (formerly,
Data Cloud). It incorporates components of Data 360, Agentforce, Tableau Next, and Einstein AI. Customer Data will be stored and processed in the
Marketing Cloud on AWS infrastructure and Data 360 infrastructure. Accordingly, see infrastructure details for Data 360 and Marketing Cloud
Advanced and Growth Editions. Note: Marketing Intelligence and Marketing Intelligence Reports are distinct product offerings than Marketing
Cloud: Intelligence Reports for Engagement (formerly, “Datorama Reports”) and Marketing Cloud: Intelligence and Intelligence Data Pipelines
(formerly, “Datorama”).
Additional sub-processor(s) for this Service are:
Hosting Provider for all functionality. Amazon Web Services, United States Customers who have their Salesforce Services org
Customer Data is hosted in one of the Inc. Germany provisioned to the Salesforce-Managed AWS
following regions. Hyperforce environment hosted in India or a Salesforce
Switzerland
Services org in the United Arab Emirates may be
Canada eligible to have an instance of Salesforce Data 360
United Kingdom provisioned to India. Customers who have their
Brazil Salesforce Services org provisioned to a Salesforce
environment in Indonesia, Japan, Singapore, or South
Japan Korea may be eligible to have an instance of Salesforce
Indonesia Data 360 provisioned to Japan. See here and here for
Australia further information.
46
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Singapore
India
France
United Arab
Emirates
South Korea
Italy
Sweden
Marketing Cloud: Personalization (formerly Interaction Studio)
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Marketing Cloud Amazon Web Services, United States
Personalization. Customer Data is hosted in Inc.
one of the following regions
Australia Customers based in the APAC region who signed up for
Marketing Cloud Personalization before November 1,
2020, may have Customer Data stored in the United
States.
Germany
Marketing Cloud: Marketing Cloud Einstein
Marketing Cloud Einstein functionality relies on data from, and writes data to, Marketing Cloud Engagement Infrastructure. See infrastructure
details for Marketing Cloud: Marketing Cloud Engagement Services. Marketing Cloud Engagement Customers provisioned to AWS India (Hyperforce)
will map to AWS - Ireland and/or Germany as described below. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for the following Marketing Amazon Web Services, United States
Cloud Einstein features: Inc.
● Behavioral Triggers
47
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
● Einstein Email Recommendations Australia
● Einstein Web Recommendations
● Personalization Builder Canada
● Predictive Email
● Predictive Intelligence
● Predictive Web Ireland
● Web Personalization.
Customer Data is hosted in one of the
following regions
Hosting Provider for the following Marketing Amazon Web Services, United States
Cloud Einstein features: Inc.
● Einstein Content Selection
● Einstein Content Tagging
● Einstein Copy Insights
● Einstein Engagement Frequency Australia
● Engagement Scoring for Email
● Einstein Engagement Scoring for Ireland
Mobile, Einstein Messaging Insights
● and Send Time Optimization.
Customer Data is hosted in one of the
following regions
Provider of generative artificial intelligence OpenAI, L.L.C. United States
features
Processor for Marketing Cloud Einstein Google LLC Global Used only for Einstein Content Tagging. Data may be
feature: Einstein Content Tagging hosted in any location provided by Google, listed at
Global Locations - Regions & Zones.
Marketing Cloud: Social Studio
Social Studio email functionality relies on Marketing Cloud Engagement. See infrastructure details for Marketing Cloud: Marketing Cloud
Engagement Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
48
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for all functionality salesforce.com Canada Canada
Corporation
CDN for Marketing Cloud Social Studio. Akamai Technologies, Global
Inc.
Messaging
Messaging works as an add-on to Sales Cloud and Service Cloud, and uses the Sales Cloud and Service Cloud infrastructure–see infrastructure
details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Messaging Gateway Server used to process Amazon Web Services, United States
and route inbound and outbound messages. Inc. Brazil
Canada
Germany
France
Sweden
United Kingdom
Australia
Japan
South Korea
India
Singapore
Indonesia
Italy
Switzerland
Israel
United Arab
Emirates
49
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Provider of generative artificial intelligence OpenAI, L.L.C. United States Applicable if the Agentforce Brand Registration
services. Assistant is enabled.
Enhanced Chat (formerly Messaging for In-App and Web)
Enhanced Chat (formerly Messaging for In-App and Web) works as an add-on to Service Cloud, and uses the Service Cloud infrastructure–see
infrastructure details for Salesforce Services. For the Real-Time Translations and Agentforce Voice features within Enhanced Chat —see
infrastructure details for Agentforce Speech Foundations. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Service and hosting provider used for Amazon Web Services, United States
transmission and conversation storage Inc. Brazil
services.
Canada
Germany
France
Sweden
United Kingdom
Australia
Japan
South Korea
India
Singapore
Indonesia
Italy
Switzerland
Israel
United Arab
Emirates
50
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
MuleSoft: MuleSoft Anypoint Platform, MuleSoft Composer, and MuleSoft Robotic Process Automation (RPA)
MuleSoft includes the MuleSoft Anypoint Platform, MuleSoft Composer, and MuleSoft Robotic Process Automation (RPA). MuleSoft also includes
features that may use the Einstein Generative AI Services; please see the infrastructure details for these features. Additional sub-processors for this
Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for runtime services for all Amazon Web Services, United States If Anypoint MQ Customers choose to enable
functionality. Administrators can set the Inc. Australia Cross-Region Failover for their queue(s), in the event of
default region for runtime services on the a failover Customer Data is temporarily re-routed as
Brazil
Anypoint Platform Organization tab in follows:
Account Settings, but that region can be Canada AMER:
adjusted when the application is deployed, if France ● us-west-2 (Oregon) is re-routed to ca-central-1
necessary. Germany (Montreal, Canada)
● ca-central-1 (Montreal, Canada) is re-routed to
India us-east-1 (N.Virginia)
Ireland ● us-east-1 (N.Virginia) is re-routed to us-east-2
Japan (Ohio)
● us-east-2 (Ohio) is re-routed to us-west-2
Singapore
(Oregon)
United Kingdom
Hosting Provider for control plane services Amazon Web Services, United States Europe
for all functionality. Customer Data is stored Inc. Prod-US Control Plane
in one of the following regions.
● eu-west-1 (Ireland) is re-routed to eu-west-2
(London)
● eu-west-2 (London) is re-routed to eu-west-1
(Ireland)
Prod-EU Control Plane
● eu-central-1 (Frankfurt) is re-routed to
eu-west-1 (Ireland)
● eu-west-1 (Ireland) is re-routed to eu-central-1
(Frankfurt)
51
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Asia Pacific:
● ap-southeast-1 (Singapore) is re-routed to
ap-northeast-1 (Tokyo)
● ap-southeast-2 (Sydney) is re-routed to
ap-southeast-1 (Singapore)
● ap-northeast-1 (Tokyo) is re-routed to
ap-southeast-2 (Sydney)
Australia
Germany Customer Data is stored in Germany and backed up in
Ireland Ireland
India
United Kingdom
CDN for all functionality. Cloudfront (on Amazon Global
Web Services, Inc.)
Customer Support service provider for InfluxData Inc. United States
Anypoint Monitoring. United Kingdom
Email service provider for all functionality. Mailgun Technologies, United States
Inc.
Log aggregator for all functionality. Sumo Logic, Inc. United States
User analytics provider for MuleSoft Segment.io, Inc. United States
services.
Provider of generative artificial intelligence OpenAI, L.L.C. United States
features.
Provider for orchestration of background Temporal Technologies United States
workflows Inc.
Germany
United Kingdom
Canada
52
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
India
Australia
Japan
Net Zero Cloud (formerly Sustainability Cloud)
Net Zero Cloud is a configuration of the Salesforce Services--see infrastructure details for Salesforce Services. Net Zero Cloud also includes features
that may use the Einstein Generative AI Services; please see the infrastructure details for these features. Additional sub-processors for this Service
are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted
Canada
in one of the following regions.
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
53
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Marketing Cloud Account Engagement
See also infrastructure details for Salesforce Services, Salesforce Data 360, Marketing Cloud Engagement, Marketing Cloud Next, and Tableau Next.
Marketing Cloud Account Engagement also includes features that may use the Einstein Generative AI Services.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Inc.
Hosting Provider for Marketing Cloud Amazon Web Services, United States
Account Engagement services including Inc.
Einstein Send Time Optimization and Ireland
Einstein Engagement Frequency.
Hosting Provider for Marketing Cloud Amazon Web Services, United States
Account Engagement Lead Scoring. Inc.
CDN for all functionality. CloudFront (Amazon Global
Web Services, Inc.)
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
features re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Microsoft Corporation United States
(Microsoft Azure) Switzerland
54
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Hosting Provider for all generative artificial Amazon Web Services, United States
intelligence features Inc.
Germany
India
Nonprofit Cloud and Nonprofit Cloud for Grantmaking
Some Customers who purchase Nonprofit Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure
details for Salesforce Maps. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc.
Brazil
Generation feature. Customer Data is hosted
in one of the following regions. Canada
Australia
India
Japan
Singapore
55
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Privacy Center
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Service Provider used for transmission Heroku, Inc. (on Amazon United States *Heroku is only a sub-processor for Privacy Center
services for all functionality. Customer Data Web Services, Inc.)* Customers who have purchased the Heroku Data Bridge
will be transmitted within one of the Germany SKU in connection with their purchase of Privacy
following regions. France Center.
56
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Australia
Japan
Hosting Provider for retention store Amazon Web Services, United States Does not apply to the SKU entitled “Customer 360
functionality of Privacy Center. Inc. Privacy Center”
Australia
Canada
France
Germany
India
Italy
Japan
Singapore
Sweden
Switzerland
United Kingdom
PredictSpring
Sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for on-line Services Amazon Web Services, United States
Inc.
Process Compliance Navigator
Process Compliance Navigator is an add-on to the Salesforce Services--see infrastructure details for Salesforce Services.
57
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Public Sector Solutions
Public Sector Solutions is a configuration of the Salesforce Services--see infrastructure details for Salesforce Services. Public Sector Solution also
includes features that may use the Einstein Generative AI Services, please see the infrastructure details for these features. Some Customers who
purchase Public Sector Solutions have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure details for
Salesforce Maps. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature. Customer Data is hosted
Canada
in one of the following regions.
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
58
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Qualified
Purpose of Processing Sub-processors Locations Additional Details
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Provider of generative artificial intelligence Microsoft Corporation United States Batch Processing via Azure OpenAI utilizes global
services. (Microsoft Azure) Switzerland endpoints, geo-aware routing rules are not supported.
France For more details see Geo-Aware Routing for OpenAI
and Azure OpenAI
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Korea
Poland
South Africa
Norway
59
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Provider of generative artificial intelligence Google LLC United States If Customer Data is routed to an LLM provider via an
services. Germany endpoint hosted on Google the disclosed region closest
to Customer’s Salesforce Org applies. In the event of a
Japan
failover, Customer Data is temporarily re-routed through
Australia an endpoint hosted on Google in the US.
Brazil
India
The Netherlands
Provider of generative artificial intelligence Amazon Web Services, United States If Customer Data is routed to an LLM provider via an
services. Inc. Germany endpoint hosted on Amazon Web Services the disclosed
United Kingdom region closest to Customer’s Salesforce Org applies. In
the event of a failover, Customer Data is temporarily
Canada
re-routed through an endpoint hosted on Amazon Web
India
Services in the US.
Australia
Japan
Brazil
Switzerland
Singapore
Indonesia
France
South Korea
United Arab
Emirates
Italy
Sweden
Israel
South Africa
Hosting Provider for all functionality Amazon Web Services, United States
Inc.
Hosting provider for all functionality and ClickHouse, Inc. United States
provider of data analytics services
60
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
CDN for Qualified Services Cloudflare, Inc. Global Cloudflare’s services are used for purposes that include
a content distribution network, a domain name system
network, web content optimization, web application
firewall, internet protocol reputation filtering, and
distributed denial of service attack prevention
Provider of log management & metrics Datadog, Inc. United States
reports
Provider of error reporting services Functional Software, Inc. United States
d/b/a Sentry
Provider of AI avatars Tavus Inc. United States
Provider of web real-time communication Daily, Co. United States
(WebRTC) services
Provider of data enrichment services Demandbase, Inc. United States
Quip
Quip includes Services formerly branded as Salesforce Anywhere.
Purpose of Processing Sub-processors Locations Additional Details
Hosting provider for all functionality. Amazon Web Services, United States
Inc.
Referral Marketing
See infrastructure details for Salesforce Services. Referral Marketing also includes some Marketing Cloud functionality (i.e. Journey Builder and MC
Engagement). Therefore, see also infrastructure details for Marketing Cloud.
Retail Cloud POS
Sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
61
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Hosting Provider for online Services Amazon Web Services, United States
(Hyperforce infrastructure). Customer Data Inc.
is hosted in the following region.
Revenue Cloud
Revenue Cloud includes Revenue Cloud Growth, Revenue Cloud Advanced, and Revenue Cloud Billing. Revenue Cloud Advanced is formerly Revenue
Lifecycle Management. For Customers who purchase Revenue Cloud, see infrastructure details for Salesforce Services. Customers who purchase
Revenue Cloud Advanced also have access to Salesforce Contracts, PDF generation functionality through Field Service, and product and quoteline
import functionality through Data Cloud. For Customers who use these functionalities, see infrastructure details for Salesforce Contracts, Field
Service PDF generation, and Data Cloud, respectively. Additional subprocessors for these services are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Advanced Configurator Amazon Web Services, Australia
Inc. Brazil
Canada
France
Germany
India
Indonesia
Israel
Italy
Japan
Singapore
South Korea
Sweden
Switzerland
United Arab
Emirates
62
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
United Kingdom
United States
Safety Cloud
See infrastructure details for Salesforce Services.
Sales Cloud Einstein
Sales Cloud Einstein works as an add-on to Sales Cloud, and uses the Sales Cloud infrastructure. Sales Cloud Einstein also includes all Salesforce
Inbox Functionality. Therefore, also see infrastructure details for Salesforce Services and infrastructure details for Salesforce Inbox. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Sales Cloud Einstein Amazon Web Services, United States
Account Insights, Einstein Automated Inc.
Contacts, Einstein Forecasting, Opportunity
Insights, Lead Scoring, Opportunity scoring,
and Account Intelligence.
Salesforce Contracts
See infrastructure details for Salesforce Services. Salesforce Contracts also includes features that may use the Einstein Generative AI Services, please
see the infrastructure details for these features. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Switzerland
Generation feature. Customer Data is hosted
Brazil
in one of the following regions.
Canada
Australia
India
Indonesia
Israel
63
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Salesforce CPQ and Salesforce Billing (together formally branded as Salesforce Quote-to-Cash)
See infrastructure details for Salesforce Services. Salesforce CPQ is a managed package that runs on top of the Salesforce Services. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
64
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Quote calculation service provider for all Heroku, Inc. (on Amazon United States
functionality. Customer Data will be Web Services) Germany
processed in one of the following regions. Ireland
Australia
Japan
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc.
Generation feature. Customer Data is hosted Brazil
in one of the following regions.
Canada
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Service provider providing invoice & quote AppExtremes, LLC dba United States
PDF generator Conga
Sales Enablement (formerly branded as myTrailhead)
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality Amazon Web Services, United States
Inc.
Heroku, Inc. (on Amazon United States
Web Services, Inc.)
CDN for all functionality Fastly, Inc. Global
65
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Service provider for search functionality. Coveo United States
Customer Data will be processed in one of Canada
the following regions. France
Germany
Ireland
Italy
The Netherlands
United Kingdom
Amazon Web Services, United States
Inc.
Salesforce Inbox
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Customer Data will be hosted in one of the Inc. France Customers, who activated Salesforce Inbox before May
following regions. 8, 2017, may have Customer Data stored in the United
Germany States.
Salesforce Maps (including Maps Lite) and Salesforce Sales Planning
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Customer Data will be hosted in one of the Inc.
following regions. Germany
Service Provider used to capture usage data Pendo.io, Inc. United States
and feedback for all functionality.
66
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Salesforce Order Management
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Service provider for versions of Order Heroku, Inc. (on Amazon United States
Management released on or after February Web Services, Inc.)
Germany
19, 2020. Customer Data will be hosted in
one of the following regions. Australia
Japan
Salesforce Private Connect
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting provider used for transmission Amazon Web Services, United States
services for all functionality. Inc. Australia
Brazil
Canada
France
Germany
India
Indonesia
Israel
Italy
Japan
Singapore
South Korea
Sweden
Switzerland
67
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
United Arab
Emirates
United Kingdom
Salesforce.org Elevate
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider and non-storage Amazon Web Services, United States
infrastructure support for all functionality. Inc.
(Also used for Payment Processing and
Management for Salesforce.org Elevate)
Hosting Provider for all functionality. Heroku, Inc. (on Amazon United States
Web Services, Inc.)
CDN for all functionality. Fastly, Inc. Global
Cloudinary Global
Email service provider for all functionality. Mailgun Technologies, United States
Inc.
Salesforce.org
Salesforce.org Services are managed packages that run on top of the Salesforce Services; for Accounting Subledger, Admissions Connect,
foundationConnect (provisioned on or after August 19, 2019), Grants Management, Nonprofit Cloud Case Management3, Salesforce.org Insights
Platform: Data Integrity, and Student Success Hub (formerly Salesforce Advisor Link), as well as Services, including Education Cloud, Nonprofit Cloud,
and Nonprofit Cloud for Grantmaking that are built directly into the Salesforce platform; see infrastructure details for Salesforce Services.
Salesforce.org Services also include features that may use the Einstein Generative AI Services, please see the infrastructure details for these
features. Some Customers who purchase Admissions Connect or Grants Management have access to Salesforce Maps Lite; for Customers who use
this functionality, see infrastructure details for Salesforce Maps. Additional sub-processors for these Services are:
Purpose of Processing Sub-processors Locations Additional Details
3
References to Nonprofit Cloud Case Management refer to the managed package.
68
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Service Provider used for transmission Heroku, Inc. (on Amazon United States
services for Student Success Hub (including Web Services, Inc.)
the former Salesforce Advisor Link) and
Marketing Cloud Engagement for Nonprofits
(formerly Marketing Cloud for Nonprofits).
Service Provider used for transmission Amazon Web Services, United States
services for Insights Platform. Customer Inc.
Data will be transmitted in one of the Germany
following regions using both AWS and
Heroku.
Heroku, Inc. (on Amazon United States
Web Services, Inc.
Germany
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure)
Switzerland
France
Germany
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
69
Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Salesforce Services4
Salesforce Services are Agentforce Contact Center, Chatter, Database.com, Experience Cloud (formerly Community Cloud), Lightning Platform
(including Force.com and Salesforce Shield), Sales Cloud, Service Cloud, and Site.com. The same infrastructure and sub-processors are used to host
B2B Commerce, B2B Commerce on Lightning Experience, Channel Revenue Management (ChRM), IoT Explorer, Agentforce IT Service5 (except for the
CMDB component), and components of Tableau Next.
Some Customers who purchase the Salesforce Services have access to Social Customer Service, Salesforce Data 360, Einstein Bots, Einstein
Conversation Insights, Sales Cloud Einstein, Agentforce Voice, and Sales Engagement. For Customers who use this functionality, see infrastructure
details for Social Studio, infrastructure details for Salesforce Data 360, infrastructure details for Einstein Conversations Insights, infrastructure for
Sales Cloud Einstein, infrastructure details for Agentforce Speech Foundations, and infrastructure details for Sales Engagement accordingly.
Some Customers who purchase the Salesforce Services have access to Salesforce Maps Lite. For Customers who use this functionality, see
infrastructure details for Salesforce Maps. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. SFDC Sweden AB Sweden
Customer’s org is hosted on either AWS or SFDC Netherlands B.V. The Netherlands
Salesforce infrastructure in one of the
following regions, which is chosen by the
Customer or an Account Executive when the
Salesforce, Inc. United States
org is first created. Learn More.
Kabushiki Kaisha Japan
salesforce Japan, also
known as Salesforce
Japan Co., Ltd.
Amazon Web Services, Australia Salesforce Advanced Cross-Region Continuity (ACRC) is
Inc. supported in the European Union, India, Israel, Japan,
Brazil the United Kingdom, and the United States. In the EU,
Germany is the primary region, and France is the
Canada
secondary, failover region. For customers in Israel, the
4
Salesforce offers many packages that include some or all of the features in the Salesforce Services. These packages will link to this section, and may include some
or all of the features listed below. See Where is my Salesforce Instance Located?
5
For the CMDB component of Agentforce IT Service, see please Agentforce IT Service section.
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be trademarks of their respective owner.
France secondary, failover region is Sweden. For customers in
the United Kingdom, France is the secondary, failover
Germany region.
India
Indonesia
Israel
Italy
Japan
Singapore
South Africa
South Korea
Sweden
Switzerland
United Arab
Emirates
United Kingdom
United States
Certain features are available in every Amazon Web Services, Australia If your org is hosted in Salesforce 1P infrastructure,
Hyperforce region, but require hosting and Inc. Brazil these features will be provided by AWS within the same
processing data on Amazon Web Services, region, although Customers whose data is hosted in
Canada
including : Sweden and the Netherlands may have their data
● Mail transfer agent functionality France processed or stored in other AWS locations within the
● Einstein Case Classification and Einstein Germany EU.
Case Wrap-Up India
● Scale Test (including Scale Center) A mail transfer agent (MTA) is responsible for routing
● PDF export functionality, and CRM Indonesia and delivering email messages between servers. AWS
Analytics integration with Slack (using Israel may provide MTA functionality for the Salesforce
the Headless Browser Service) Italy Services.
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be trademarks of their respective owner.
● PDFs generation for Salesforce Field Japan
Service Singapore
● The MCP Server
South Korea
Sweden
Switzerland
United Arab
Emirates
United Kingdom
United States
Hosting Provider for Account Intelligence Amazon Web Services, United States Account Intelligence feature is on by default for all new
features Account News, Lightning News, Inc. Customers.
Account Logos, and Account Autofill, and
Einstein Opportunity Scoring, and Einstein
Deal Insights.
Hosting Provider for Backup and Recover, Amazon Web Services, United States Customers based in India and Japan who purchase
Archive, and Discover Inc. Archive on or after March 8, 2026 will be routed to
Canada India and Japan, respectively.
United Kingdom
Germany
Australia
Singapore
Japan
India
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be trademarks of their respective owner.
Backup and Recover Next Amazon Web Services, Japan
Inc. India
Hosting provider for Einstein Prediction Amazon Web Services, United States
Builder, Einstein for Nonprofits, and Einstein Inc.
Recommendation Builder. Customer Data is Germany
hosted in Europe for Customers with their
Salesforce Services org in Europe.
Otherwise, Customer Data is hosted in the
United States.
Hosting Provider for Einstein Activity Amazon Web Services, United States
Capture. Customer Data is hosted in Europe Inc.
for Customers with their Salesforce Services France
org in Europe. Otherwise, Customer Data is Germany
hosted in the United States.
Hosting provider for Einstein Article Amazon Web Services, United States
Recommendations–if Customer has enabled Inc.
customized models for Article Germany
Recommendations. Customer Data is hosted Ireland
in one of the following regions depending on
United Kingdom
the location of the Customers Salesforce
Services org.
Canada
Australia Customers who purchased Einstein Article
Japan Recommendations on or before April 30, 2025 and
based in the APAC region may also have data stored on
Amazon Web Services infrastructure in the United
States or India in addition to their region.
Hosting Provider and Service Provider to Amazon Web Services, United States
support scheduling and optimization Inc.
Australia
functionality for Salesforce Field Service.
Customer Data is hosted in one of the Germany
following regions. Canada
73
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be trademarks of their respective owner.
Hosting Provider and Service Provider used Amazon Web Services, United States
to calculate routes for Salesforce Field Inc.
Australia
Service. Customer Data is hosted in one of
the following regions. Germany
Canada
CDN for Experience Cloud (formerly Amazon Web Services, Global Salesforce leverages CDNs to optimize page load times
Community Cloud), Sales Cloud, and Service Inc. Global and site performance. Traffic will flow through the
Cloud, for Customers with orgs that use the Akamai Global CDN’s network of edge servers, which optimizes routing
My Domain feature.6 and caches publicly cacheable content. Customers can
Cloudflare opt-out of leveraging CDNs for this use case by
contacting Support, though opting out may slightly
affect performance. Learn More
CDN for Experience Cloud, D2C Commerce Akamai Technologies, Global Salesforce leverages CDNs to optimize page load times
(formerly B2B2C Commerce), B2B Inc. Global and site performance. Traffic will flow through the
Commerce, B2B Commerce on Lightning CDN’s network of edge servers, which optimizes routing
Experience, DXP, CMS, and My Domain and caches publicly cacheable content. Customers can
(including Enhanced Domains and opt-out of leveraging CDNs for this use case by
my.site.com sites). contacting Support, though opting out may slightly
affect performance. Learn More.
Cloudflare
CDN for Lightning Experience Cloudfront (Amazon Web Global When enabled, the Amazon CloudFront CDN
Services, Inc.) ("Cloudfront") optimizes page load times and site
performance for Lightning domains by routing static
resources and other cacheable webpage content
through CloudFront’s network of edge servers.
6
The My Domain feature includes my.site.com sites and sites using Enhanced Domains.
74
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be trademarks of their respective owner.
Customers can opt out by contacting Support, though
opting out may slightly affect performance.
Lightning Experience
Learn more about CloudFront for Lightning Experience.
CloudFront can serve the domain with a dedicated
HTTPS certificate.
CDN for all functionality Cloudflare Global If enabled by Customer, Cloudflare helps optimize
content delivery.
Salesforce Services Amazon Web Services, Global Customer Data may be transmitted through any AWS
Salesforce Edge: Hosting provider for Inc. Salesforce Edge region to provide better and faster
Availability zones/Edge servers for all service response time depending, for example, on the
functionality location of Users. Learn more.
Service Provider used for transmission Heroku, Inc. (on Amazon United States
services for Sales Cloud Einstein Readiness Web Services, Inc.)
Assessor, Service Cloud Einstein Readiness
Assessor, Revenue Intelligence Assessor, and
ECI Readiness Assessor.
Service provider used for transmission Amazon Web Services, United States Microsoft Teams Integration is a feature available to
services for Microsoft Teams Integration. Inc. Sales Cloud ,Service Cloud, and Tableau Cloud.
Customer Data is transmitted in one of the
following regions. Microsoft Corporation United States
(Microsoft Azure)
Service Provider used for transmission Amazon Web Services, United States
services for Salesforce Slack Integration Inc.
Proxy.
Service Provider used for transmission Amazon Web Services, United States The Pub/Sub API is available for use with Platform
services for Pub/Sub API. Inc. Events, Change Data Capture, and Real Time Event
Germany Monitoring.
75
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be trademarks of their respective owner.
Australia
Brazil
Canada
India
Japan
United Kingdom
Service Provider used for transmission Amazon Web Services, United States Event Relay uses AWS to stream events between
services for Event Relay. Inc. Germany Customer’s Salesforce and Amazon Web Services
instances.
Service Provider used for processing for Amazon Web Services, United States AWS is used to coordinate interactions between the
DevOps Center. Inc. source control system and the Salesforce
environment(s) composing the deployment pipeline.
Service Provider used for processing for DX Amazon Web Services, United States
Inspector. Inc.
Service Provider used for processing and Amazon Web Services, United States Scale Center stores Customer Data for 30 days only.
storage purposes for Scale Center. Inc.
Service Provider used for processing and Heroku, Inc. (on Amazon United States
storage purposes for Agentforce Vibes (f/k/a Web Services, Inc). Canada
Code Builder).
Germany
Ireland
Provider of scheduling and optimization ClickSoftware, Inc. United States
functionality for Field Service. Customer
Australia
Data is hosted in one of the following
regions. Germany
Canada
Service provider of Digital Engagement Cognizant Worldwide Philippines
support for the WhatsApp Messaging Limited
76
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be trademarks of their respective owner.
Channel
Service provider for processing and routing Amazon Web Services, United States Enhanced routing is on by default for all new
services – if Customer has enabled Inc. Brazil Customers, but Customers may revert to standard
enhanced routing in their Omni-Channel routing in their Omni-Channel Settings.
Settings. Canada
Germany
France
Sweden
United Kingdom
Israel
Italy
Switzerland
United Arab
Emirates
Australia
Japan
South Korea
India
Singapore
Indonesia
Service and hosting provider for Agentforce Amazon Web Services, United States
Contact Center for a voice point-of-presence Inc.
for call transmission and transcript storage
services.
Provider for orchestration of background Temporal Technologies United States
workflows Inc. Germany
United Kingdom
Canada
India
Australia
77
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be trademarks of their respective owner.
Japan
Brazil
Singapore
South Korea
Salesforce Spiff
Purpose of Processing Sub-processors Locations Additional Details
Hosting provider for all functionality. Amazon Web Services, United States United States is default hosting location; Data is hosted
Inc. Germany in Germany upon customer request
Service provider for connectors to other Workato, Inc. United States
platforms
Email service provider for all functionality Mailgun Technologies, United States
Inc.
78
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be trademarks of their respective owner.
Salesforce Starter (fka Self-Service CRM), including Marketing Email Sends
Salesforce Starter (fka Self-Service CRM) marketing functionality, including Marketing Email Sends, runs partially on the Sales, Service and
Experience Cloud infrastructures - see infrastructure details for Salesforce Services, and relies on data from, and writes data to, Salesforce Data 360
infrastructure. Salesforce Starter (fka Self-Service CRM) marketing functionality also incorporates features run on the following infrastructures:
Marketing Cloud: Intelligence and Intelligence Data Pipelines (formerly Datorama), Marketing Cloud: Intelligence Reports for Engagement (formerly
Datorama Reports), Marketing Cloud: Marketing Cloud Engagement Services, Marketing Cloud: Marketing Cloud Einstein, Marketing Cloud Account
Engagement, Marketing Cloud Next, Privacy Center, Salesforce Inbox, and Sales Engagement (formerly High Velocity Sales). Please see
infrastructure details for each of these features.
Salesforce Web3 Services (including Web3 Connect and NFT Management)
Salesforce Web3 is a managed package–see infrastructure details for Salesforce Services.
Service Cloud Einstein
Service Cloud Einstein is an add-on Service to Service Cloud, and runs partially on the Service Cloud infrastructure--see infrastructure details for
Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Einstein Reply Amazon Web Services, United States
Recommendations. Customer Data is hosted Inc. Germany
in one of the following regions depending on Ireland
the location of the Customers Salesforce
Services org. United Kingdom
Canada
Japan Customers who purchased Einstein Reply
Australia Recommendations on or before August 10, 2025 and
based in the APAC region may also have data stored on
Amazon Web Services infrastructure in the United
States or India in addition to their region.
79
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be trademarks of their respective owner.
Hosting Provider for Einstein Case Amazon Web Services, United States
Classification and Einstein Case Wrap-Up. Inc. Germany
United Kingdom
Canada
India
Australia
Japan
Brazil
Switzerland
Singapore
Indonesia
France
South Korea
United Arab
Emirates
Italy
Sweden
Israel
South Africa
Service Cloud Voice
Service Cloud Voice is an add-on to Service Cloud, and runs partially on Service Cloud infrastructure–see infrastructure details for Salesforce
Services.
Purpose of Processing Sub-processors Locations Additional Details
Service and hosting provider used for Amazon Web Services, United States
transmission and call transcript storage Inc. Brazil
services.
Canada
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be trademarks of their respective owner.
Germany
France
Sweden
United Kingdom
Australia
Japan
South Korea
India
Singapore
Einstein Generative AI Services
Einstein Generative AI Services include Covered Services branded as “Agentforce”7, including Agentforce Voice, Einstein for Platform, Einstein for
Sales, Einstein for Service, Einstein for Field Service, Einstein GPT for Commerce, Einstein GPT for Sales, Einstein GPT for Service, Pre-Work Brief
(available through the Field Service - Einstein 1 Edition SKU), the Customer Experience Intelligence feature of Service Cloud,8 ApexGuru, and Einstein
Generative AI Services for Salesforce Industries Clouds. These Services include features that run on multiple infrastructure, and Customer access to
Einstein Generative AI Services is through another Service, as described further in the Einstein Platform SPARC. See infrastructure details for
Salesforce Services and the applicable Einstein features. See infrastructure details for Agentforce Speech Foundations for applicable text to speech,
speech to text, and Agentforce Voice features.
Purpose of Processing Sub-processors Locations Additional Details
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
Provider of generative artificial intelligence Microsoft Corporation United States Batch Processing via Azure OpenAI utilizes global
services. (Microsoft Azure) Switzerland endpoints, geo-aware routing rules are not supported.
7
Einstein Generative AI Services do not include the Agentforce Vibes integrated development environment (IDE) (f/k/a Code Builder) but do
include the Agentforce Vibes extension (f/k/a Agentforce for Developers).
8
This Documentation applies to the Customer Experience Cloud Intelligence feature of Service Cloud if the Customer uses the Generative AI
features instead of bringing their own Natural Language Processing service for sentiment analysis.
81
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be trademarks of their respective owner.
France For more details see Geo-Aware Routing for OpenAI
Germany and Azure OpenAI
Sweden
India
Australia
Japan
Brazil
Canada
United Kingdom
Korea
Poland
South Africa
Norway
Provider of generative artificial intelligence Google LLC United States If Customer Data is routed to an LLM provider via an
services.9 Germany endpoint hosted on Google the disclosed region closest
to Customer’s Salesforce Org applies. In the event of a
Japan
failover, Customer Data is temporarily re-routed through
Australia an endpoint hosted on Google in the US.
Brazil
India
The Netherlands
Hosting Provider for all functionality and Amazon Web Services, United States Customers in Australia who use the Service Replies
provider of generative artificial intelligence Inc. Germany feature may also have data stored on Amazon Web
services.10, 11 United Kingdom Services infrastructure India.
Canada
If Customer Data is routed to an LLM provider via an
India
endpoint hosted on Amazon Web Services the disclosed
Australia
9
Agentforce Coworker operates in the following regions: United States, The Netherlands.
10
ApexGuru operates in the following regions: United States, Germany, India, and Japan.
11
Agentforce Coworker operates in the following regions: United States, Australia, France, Germany, Italy, Japan, Sweden.
82
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be trademarks of their respective owner.
Japan region closest to Customer’s Salesforce Org applies. In
Brazil the event of a failover, Customer Data is temporarily
re-routed through an endpoint hosted on Amazon Web
Switzerland
Services in the US.
Singapore
Indonesia
France
South Korea
United Arab
Emirates
Italy
Sweden
Israel
South Africa
Provider of artificial voice services for Amazon Web Services, United States
Agentforce Sales Coach Inc. Germany
United Kingdom
Ireland
Canada
India
Australia
Japan
Singapore
Provider of web search results for generative Bright Data Inc. Global If enabled by Customer, Bright Data Inc. may transmit
artificial intelligence services. public website links and content retrieved by prompts
or queries in order to include such links and content in
generative output.
Provider of web search results for generative SuSea, Inc. (doing United States If enabled by Customer, SuSea, Inc. may transmit public
artificial intelligence services. business as You.com) website links and content retrieved by prompts or
queries in order to include such links and content in
generative output.
83
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be trademarks of their respective owner.
Provider for orchestration of background Temporal Technologies United States
workflows Inc.
Germany
United Kingdom
Canada
India
Australia
Japan
Brazil
Singapore
South Korea
Shift Management
Shift Management is a managed package that runs on top of the Salesforce Services--see infrastructure details for Salesforce Services. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Provider of scheduling and optimization ClickSoftware, Inc. United States
functionality for all functionality. Customer Australia
Data is processed in one of the following
Germany
regions.
Service Provider for support scheduling and Amazon Web Services, United States
optimization functionality for all Inc. Australia
functionality. Customer Data is processed in
Germany
one of the following regions.
84
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be trademarks of their respective owner.
Slack
Applicable to the services branded as (a) Slack, including Slack AI and (b) GovSlack.
Purpose of Processing Sub-processors Locations Additional Details
Slack services, including Slack AI (excluding Amazon Web Services, United States
GovSlack): Hosting provider for all Inc.
Australia
functionality. Customers may select a data
region, but as described in this help article, Brazil
certain Customer Data may be stored Canada
outside this data region.
France Customer Data from the Germany region is backed up
Germany in France, and vice versa.
India
Japan
Singapore
South Korea
Sweden Customer Data from the Sweden region is backed up in
Germany Germany.
Switzerland Customer Data from the Switzerland region is backed
Germany up in Germany.
United Arab
Emirates
United Kingdom
Slack services including Slack AI (excluding Amazon Web Services, United States Customer Data may be transmitted through any Edge
GovSlack): Hosting provider for Availability Inc. Australia region to provide better and faster service response
zones/Edge servers for all functionality. time, depending, for example, on the location of Slack
Germany
Users.
India
Ireland
Japan
85
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be trademarks of their respective owner.
Singapore
South Africa
United Kingdom
Brazil
Sweden
GovSlack services: Hosting provider for all Amazon Web Services, United States Customer Data is stored on the AWS US-GOV-EAST
functionality. Inc. instance. Salesforce may route the transmission of
encrypted Customer Data through various points,
including any of its US AWS GovCloud data centers, but
the storage of Customer Data will be limited to the
US-GOV-EAST data center.
GovSlack services: Hosting provider for Amazon Web Services, United States Customer Data may be transmitted through any AWS
Availability zones/Edge servers for all Inc. GovCloud Edge region to provide better and faster
functionality service response time depending, for example, on the
location of Slack Users.
Slack Huddles functionality (excluding Amazon Chime (by United States
GovSlack): audio and video streams. Amazon Web Services,
Inc.) Australia
Brazil
Canada
France
Germany
India
Ireland
Italy
Japan
Singapore
South Africa
South Korea
86
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be trademarks of their respective owner.
Sweden
United Kingdom
Switzerland
Germany
United Arab
Emirates
Slack Clips functionality (excluding Amazon Web Services, United States
GovSlack): conversion of source video for Inc. Elemental Australia
improved playback MediaConvert
Canada
France
Germany
India
Japan
South Korea
United Kingdom
Brazil
Sweden
Switzerland
Slack Huddles and Slack Clips functionality Amazon Transcribe (by United States
(excluding GovSlack): transcripts for Slack Amazon Web Services, Australia
Huddles and Slack Clips Inc.)
Canada
France
Germany
India
Japan
South Korea
United Kingdom
87
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be trademarks of their respective owner.
Brazil
Sweden
Switzerland
Slack Huddles functionality (GovSlack): audio Amazon Chime (by United States
and video streams. Amazon Web Services,
Inc.)
Slack Clips functionality (GovSlack): Amazon Web Services, United States
conversion of source video for improved Inc. Elemental
playback MediaConvert
Slack Huddles and Slack Clips functionality Amazon Transcribe (by United States
(GovSlack): transcripts for Slack Huddles and Amazon Web Services,
Slack Clips Inc.)
Hosting Provider for email notifications (e.g., Google LLC United States
workspace invitations)
Provider of generative artificial intelligence
services.
CDN for all functionality Cloudfront (on Amazon Global
Web Services, Inc.)
Service provider of customer support tools Zendesk, Inc. United States
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure)
Provider of web search results for Slackbot. SuSea, Inc. (doing United States If enabled by Customer, SuSea, Inc. may transmit public
business as You.com) website links and content retrieved by prompts or
queries to Slackbot in order to include such links and
content in generative output.
Tableau Cloud
*Note: Certain Tableau Cloud SKUs may have “Broadcast” features or similar functionality that provide customers the opportunity to publish
visualizations and their underlying workbooks on Tableau Public or other public-facing forum(s) with unauthenticated user bases (“Additional
88
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be trademarks of their respective owner.
Tableau Features”). This disclosure of Tableau Cloud’s infrastructure environment and sub-processors does not apply to such Additional Tableau
Features. See Salesforce Services section for the Microsoft Teams integration.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States A list of Tableau Cloud Services sites and data center
Administrators can set the region for Inc. Australia locations is available here.
Tableau Cloud Services using Tableau’s
Canada
platform Account Settings.
Germany
Indonesia
Ireland
Japan
Singapore
United Kingdom
Switzerland
Hosting Provider for Explore in Tableau. Amazon Web Services, United States
Inc.
Hosting Provider for Release Preview Amazon Web Services, United States
Inc.
Hosting Provider for Tableau AI, including Amazon Web Services, United States
features in Pulse and Tableau Agent Inc. Germany
India
Provider of generative artificial intelligence Microsoft Corporation United States Microsoft Azure OpenAI will be available as of June
services for Tableau AI, including features (Microsoft Azure) Germany 2024.
in Pulse and Tableau Agent
India
Australia
Japan
Brazil
Switzerland
89
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be trademarks of their respective owner.
Provider of generative artificial intelligence OpenAI, L.L.C. United States
services for Tableau AI, including features
in Pulse and Tableau Agent (formerly
Einstein Copilot for Tableau)
Messaging service used to process and route Amazon Web Services, Global
emails. Inc.
CDN for all functionality. Cloudfront (Amazon Web Global
Services, Inc.)
Provider for orchestration of background Temporal Technologies United States
workflows Inc.
Germany
United Kingdom
Canada
India
Australia
Japan
Singapore
South Korea
90
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be trademarks of their respective owner.
Tableau Next (Formerly Tableau Einstein)
Tableau Next is dependent on Salesforce Data 360 (see infrastructure details for Salesforce Data 360) and also runs in part on the same
infrastructure as the Salesforce Services (see infrastructure details for Salesforce Services).
Unified Messaging
Unified Messaging runs partially on Data Cloud and Marketing Cloud: Marketing Cloud Engagement Services infrastructures and incorporates
features that run on the following infrastructures: Service, Sales, and Experience Cloud – see infrastructure details for Salesforce Services, Marketing
Cloud: Marketing Cloud Engagement Services, and Enhanced Messaging. Please see infrastructure details for each of these features.
Vlocity Services
Vlocity Communications package, Vlocity Media and Entertainment package, Vlocity Energy & Utilities package, Vlocity Insurance package, Vlocity
Health package, and Vlocity Government package are managed packages that run on top of the Salesforce Services. Communications Cloud, Media
Cloud, and Energy & Utilities Cloud Services are an extension of the Salesforce Services and where indicated may include the applicable Vlocity
package listed above. See infrastructure details for Salesforce Services. Communications Cloud and Media Cloud also includes features that may use
the Einstein Generative AI Services, please see the infrastructure details for these features. Some Customers who purchase Communications Cloud,
Energy & Utilities Cloud, or Media Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure details for
Salesforce Maps. Some Customers who purchase Media Cloud or Communication Cloud may have access to Revenue Cloud Advanced features. For
Customers who use these functionalities, see infrastructure details for Revenue Cloud Advanced. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc. Brazil
Generation feature for Vlocity
Canada
Communications package, Vlocity Media and
Entertainment package, Vlocity Energy & France
Utilities package, Vlocity Insurance package, Germany
Vlocity Health package, and Vlocity Sweden
Government package. Customer Data is
hosted in one of the following regions. United Kingdom
Australia
India
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be trademarks of their respective owner.
Japan
Singapore
South Korea
Hosting Provider for Vlocity Digital Amazon Web Services, United States These Vlocity Services run on AWS infrastructure
Commerce and Order Management Plus. Inc. Brazil
Customer Data is hosted in one of the
Germany
following regions.
Ireland
United Kingdom
Australia
Service provider of runtime services used by Amazon Web Services, United States If a Customer: (a) enables the TMForum APIs powered
TMForum APIs powered by MuleSoft, for the Inc. by MuleSoft feature as an add-on to the Vlocity
Brazil
Vlocity Communications package. Customer Communications package, and (b) has Customer Data
Data is processed in one of the following Canada transmitted using runtime services, that Customer Data
regions. Australia will be processed on AWS infrastructure.
Japan
Singapore
Germany
Ireland
United Kingdom
Service provider for Digital Commerce and SumoLogic, Inc. United States
Order Management Plus packages used to
process application, database, and system
log files.
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Switzerland
France
Germany
Sweden
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be trademarks of their respective owner.
India
Australia
Japan
Brazil
Canada
United Kingdom
Provider of generative artificial intelligence OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily
services. re-routed to an endpoint hosted on Microsoft Azure
and priority will be given to the region in which
Customer’s org is provisioned, subject to availability.
WDC
WDC refers to Services formerly branded as Work.com provisioned before May 1, 2020). See infrastructure details for Salesforce Services.
Workforce Engagement Management
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Intelligent Forecasting Amazon Web Services, United States
Machine Learning. Inc.
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be trademarks of their respective owner.
Exhibit A
SERVICES ON THE HYPERFORCE OPERATING ZONE (FORMERLY EU OPERATING ZONE) INFRASTRUCTURE
With respect to Covered Services on the Hyperforce Operating Zone infrastructure, in the following limited circumstances, Customer Data may be
stored and/or processed outside of the European Union or Switzerland, as applicable:
○ To maintain the availability and performance of the Covered Services. In the event that regularly scheduled performance and availability
testing of a Customer Org indicates a Customer Org is experiencing performance or availability issues, a limited set of Customer Data may
be evaluated outside of the HF Operating Zone to resolve the error. Such Customer Data is limited to a copy of a Customer’s Org
configuration. No personal data is collected from standard Org configurations.
○ To detect, investigate, respond to, and remediate incidents impacting Customer Data, such as Customer Data Incidents as defined in
Section 7 of the DPA.
○ If Customer provides Customer Data when engaging with Customer Support. Please note it is not necessary for Customer to provide
Customer Data to log a support case or to obtain support.
○ Hyperforce Operating Zone support personnel may communicate via private Slack channels to resolve customer support cases that require
collaboration between the HF Operating Zone support team. If Customer grants HF Operating Zone support personnel access to the
Customer Org, Customer Data may be shared between HF Operating Zone support personnel in private Slack channel messages to resolve
the Customer's support case. While processing of Slack messages may be done outside of the HF Operating Zone, Slack messages are
encrypted at rest and in transit.
○ Some Content Delivery Networks (“CDNs”) transfer and cache Customer Data at the CDN node hosted in various locations globally.
Customers may request to enable connection to such CDNs by logging a support case or reaching out to the account team.
○ Salesforce may store and process Administrative Customer Data (as defined below) to assist in debugging, to provide Customer support,
and to detect, investigate, and prevent security incidents. Administrative Customer Data is stored in the United States in environments that
provide the appropriate technical and organizational measures for protection of the security (including protection against unauthorized or
unlawful processing and against accidental or unlawful destruction, loss, alteration, damage, or access to, or unauthorized disclosure of,
Administrative Customer Data), confidentiality, and integrity of Administrative Customer Data. “Administrative Customer Data” includes:
■ metadata supplied to Covered Services when connected with third party services a Customer may choose to use with the Covered
Services as described above in the section titled “Interoperation with Other Services”.
■ Setup metadata entered by Customer such as folder names, attachment names, names of custom objects, urls, and custom Apex
code.
■ Search queries entered into the Covered Services (but not search results).
○ For the purposes of preventing fraud or abuse and to comply with applicable law, hosting provider AWS reserves the ability to access
systems processing and storing encrypted Customer Data. Salesforce has implemented technical measures that prevent AWS from
accessing unencrypted Customer Data and from accessing encryption keys used to encrypt Customer Data. With Platform Encryption,
Customers may generate and store encryption key material outside of Salesforce.
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Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
○ In response to a legally binding request to disclose Customer Data for which Salesforce has exhausted all the available remedies as
described in the Agreement.
○ When Customer provides private keys for serving custom domains with customer-provided HTTPS Certificates on Salesforce servers, those
private keys may be stored in the United States. Prior to storage in the United States, private keys will be encrypted using key management
systems located within the HF Operating Zone to prevent decryption outside the HF Operating Zone.
○ When Customer registers public certificate identifiers for mTLS authentication, this public-facing information may be replicated globally.
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Copyright 2000 – 2026 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.