Salesforce
salesforce.com · crm
Includes: Tableau
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | partial | 0 / 8 |
| Purposes | partial | 0 / 7 |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 62 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Salesforce's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/salesforce"><img src="https://thirdpartyindex.com/badge/salesforce.svg" alt="Salesforce transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/salesforce)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page | snapshot |
Subprocessors
62 third parties, 16 affiliates. CSV · Atom
Salesforce affiliates (16)
Listed as a subprocessor by (201)
Purposes as each company states them.
15Five 15five.com
1Password 1password.com CRM
AVEVA aveva.com
Acquia acquia.com Salesforce provides cloud-based customer relationship management functionality, along; with a customer support ticketing system and a customer support community for our DAM customers. It is also DAMs CPQ and billing solution, which includes quoting, invoicing and revenue recognition functionalities.
ActiveState activestate.com CRM & user interaction tracking
Aembit aembit.io Customer relationship management
Aerospike aerospike.com CRM & support; Manages prospect and customer accounts, support cases, and related metadata
Airtable airtable.com Customer support services
Aiven aiven.io
Alcide alcide.io
Alvaria alvaria.com Support
Anydesk anydesk.com CRM
Apolicy apolicy.io Customer Relationship Management and Customer Support
Apptio apptio.com Third Party provider of CRM (Customer Relationship Management) and support portal solutions
Atlassian atlassian.com Cloud services provider
Auvik auvik.com Customer support platform, communication services, and billing
Barracuda Networks barracuda.com
BioRender biorender.com
BitPay bitpay.com Customer Support
Blacksmith blacksmith.sh Collaboration; customer service and technical support
Boomi, LP boomi.com Support, Project Manager, Implementation Team
Brightcove brightcove.com Customer support
Bugcrowd bugcrowd.com Various Contact Details
Bullhorn bullhorn.com Cloud hosting services and development platform; Customer support
Canonical canonical.com Salesforce hosts the Support portal that customers use to open and track support requests; Support portal
Capsule8 capsule8.com Customer relationship management services, metrics and technical support services
Cerbos cerbos.dev
- Cerebras cerebras.ai Customer relationship management
Clarity clarity.com
ClickHouse clickhouse.com Customer support case management, messaging services (Slack)
ClickUp™ clickup.com Customer relationship management (CRM)
Cloudflare cloudflare.com Customer support and account management
Clozd clozd.com Optional; Optional platform integration. [SalesForce Trust Center](https://trust.salesforce.com/)
CoLab colabsoftware.com Customer Relationship Management; Used to manage customer and sales information.
CodeRabbit coderabbit.ai Sales
Cohere cohere.com Customer Support Management
Conga conga.com Hosting Services
Contentsquare contentsquare.com
Conviva conviva.com Customer Relationship Management (CRM) database services and support ticketing process
Coralogix coralogix.com CRM and Contracts
Culture Amp cultureamp.com Customer Relationship Management (CRM) platform that records and stores commercial information and interactions with our customers throughout the customer lifecycle.
Cyberhaven cyberhaven.com Support portal
D2L d2l.com Client Relationship Management; Customer Support
Dashlane dashlane.com Customer Relationship Management platform (B2B only)
DataCore Software datacore.com Sales
Databricks databricks.com Customer support ticketing.
Datadog datadoghq.com Customer support platform
Deepgram deepgram.com A customer relationship management (CRM) platform that provides tools for sales, customer service, marketing, and more to help businesses manage their relationships with customers and prospects.
Descript descript.com
Digicert digicert.com Manage customer relationships, sales engagement, website visitor engagement and routing, business communications, analytics, reporting, and technical support
DoiT doit.com SalesForce provides customer relationship management focused on sales, customer service, marketing automation and analytics.
Double doublehq.com CRM; Customer support and account management
Dovetail dovetail.com Customer relation management (CRM); Salesforce ingests emails, names of users, and account metadata in a workspace.
Drata drata.com [Drata and SafeBase] Salesforce Service Cloud provides customer support and case management services used to handle user inquiries, track support requests, and manage customer interactions. It helps deliver efficient and personalized support through centralized communication and case tracking.
Dropbox dropbox.com Customer Support
Dynatrace dynatrace.com
Egnyte egnyte.com
Elasticsearch elastic.co Customer support ticketing via Service Cloud
Employment Hero employmenthero.com Processing Activity: Comprehensive customer relationship management (CRM) platform for managing sales, marketing, and customer service. GDPR Transfer Mechanism: Standard Contractual Clauses; Sales
Everbridge everbridge.com
Forcepoint forcepoint.com CRM services
Fountain fountain.com Customer relationship management platform
Fullstory fullstory.com Customer relationship management solution platform
Gainsight Software gainsight.com Cloud Service Provider
Gem gem.com Application infrastructure support, sales/customer relationship management
Glean glean.com CRM
Groq groq.com Customer relationship managent and support
Hasura hasura.io
Helios gethelios.dev Customer Relationship Management System - Salesforce will process all personal data listed on Schedule 1 of the DPA. Salesforce allows Snyk to manage all of our customer relationships and engagements as a central repository and source of truth. Details such as the products and services customers have purchased, Snyk’s engagement with customers and key points of contact are all managed in Salesforce. Snyk also uses Salesforce to operate its service desk and as its ticketing provider for professional and technical support. Customer details are requested as part of creating and handling a ticket.; Sales
Heron herondata.io
Hex hex.tech Customer engagement
HighRadius highradius.com Service Cloud – IT service management / ticketing tool for technical support
Hightouch hightouch.com Customer Relationship Management
Honeycomb honeycomb.io Customer Relationship Management
Hotjar hotjar.com
IBM Kubecost kubecost.com Third Party provider of CRM (Customer Relationship Management) and support portal solutions
InEvent inevent.com Data syncronization with CRM
Infisical infisical.com Infisical uses Salesforce to help manage customer and business relationships.
InfluxData influxdata.com Customer Support Platform; Web-portal front-end services
Infoblox infoblox.com Sales and order; customer relationship; management; management and
Instruqt instruqt.com CRM; Customer relationship management
Kaltura kaltura.com CRM platform
Kolide kolide.com Hosting provider for Kolide.
Krisp krisp.ai Customer Relationship Management System; Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses streamline their sales, marketing, customer service, and other critical operations. It provides tools and solutions to manage customer interactions, optimize workflows, and drive business growth.
Kryterion kryterion.com
Langfuse langfuse.com Customer support case management, messaging services (Slack)
LaunchDarkly launchdarkly.com Cloud Infrastructure
LeanData leandata.com Cloud provider
- LinkedIn linkedin.com Customer relationship management solutions
LiveKit livekit.com Customer communications
LogicMonitor logicmonitor.com Customer Service & Support Platform; Customer Relationship Management (CRM)
Lucky Orange luckyorange.com Marketing Automation & Lead Management
Lusha lusha.com Sales CRM
MacStadium macstadium.com Sales Automation Platform (Slack, Marketing Cloud, Troops, Tableau)
Maxio maxio.com
Meltwater meltwater.com CRM
Metabase metabase.com CRM and sales pipeline management.
MinIO min.io CRM platform with embedded AI (Einstein, Agentforce); processes customer and partner names, email addresses, phone numbers, company names, job titles, mailing addresses, deal history, and engagement records
Mixmax mixmax.com CRM
Moesif moesif.com
MongoDB mongodb.com Support Portal
Nasuni nasuni.com Customer account management, opportunity tracking, and sales operations
Navattic navattic.com CRM Database
Netlify netlify.com CRM
New Relic newrelic.com Management of customer support tickets
Nextiva nextiva.com Customer Relationship Management System, Collaboration
NimbleRx nimblerx.com
Ocrolus ocrolus.com Cloud infrastructure for data visualization, analytics, and business intelligence
Okta okta.com Support and maintenance ticketing process
Ona ona.com Customer Relationship Management
OneTrust onetrust.com Customer Support Services
OpenAI openai.com Customer support
OpenSesame opensesame.com CRM
Orderful orderful.com Account Administration
Paddle paddle.com CRM; Customer relationship management solution
PagerDuty pagerduty.com Cloud Computing/Application Development/Live Call Routing/Data Analytics Services/Customer Support Services
- PandaDoc pandadoc.com Customer Relationship Management
Panopto panopto.com Business operations
Parsec parsecgaming.com CRM, Sales Analytics, Marketing Automation
People.ai people.ai Processing operational customer data
Pinecone pinecone.io Customer service and technical support
Plain plain.com CRM integration; This is an opt-in integration that users can use to push customer data between Plain and their CRM.
PlanetScale planetscale.com Customer Relationship Management
Plivo plivo.com Customer Relationship Management; Lead Management
Pluralsight pluralsight.com Customer Relationship Management (CRM) and Configure Price Quote (CPQ)
Podium podium.com
Posit posit.co
Prezi prezi.com Customer Management
Qlik qlik.com Support case management tools
Quartzy quartzy.com
Qumulo qumulo.com Customer relationship management; Sales
Quo quo.com Core Product; Customer CRM
Rapid7 rapid7.com
ReadMe readme.com CRM; Application Hosting
Redis redis.io Customer relationship management services provider
Retool retool.com Third-party service provider of customer support tools
Rewardful rewardful.com Cloud provider; Heroku is a cloud platform for deploying, managing, and scaling web applications
Riverbed riverbed.com Customer account and support administration platform; In-product help functionality
Rootly rootly.com CRM for account management and customer communication
SOPHOS sophos.com Customer relationship management services, metrics and technical support services
Salesloft salesloft.com Service provider; Stores merchant contact information as well as other supporting information about the business relationship
Scalyr scalyr.com Platform and services for support ticket management
Semrush semrush.com
SentinelOne sentinelone.com Platform and services for support ticket management
Sigma sigmacomputing.com Customer Relationship Management
SingleStore singlestore.com Customer relationalship management; SingleStore utilizes Salesforce to provide support ticketing and manage user relationships and communications.
Sisense sisense.com Customer support platform
Smartsheet smartsheet.com Customer support services provider; Customer support tools and team communication services
Snyk snyk.io Customer Relationship Management System - Salesforce will process all personal data listed on Schedule 1 of the DPA. Salesforce allows Snyk to manage all of our customer relationships and engagements as a central repository and source of truth. Details such as the products and services customers have purchased, Snyk’s engagement with customers and key points of contact are all managed in Salesforce. Snyk also uses Salesforce to operate its service desk and as its ticketing provider for professional and technical support. Customer details are requested as part of creating and handling a ticket.; Sales
Solo.io solo.io
Spacelift spacelift.io CRM; delivered by Salesforce, Inc., Salesforce Tower, located at 415 Mission Street, San Francisco, California, USA
Speechmatics speechmatics.com Customer management
StackHawk stackhawk.com CRM Platform
Starburst starburst.io CRM and customer support
Statuspage statuspage.io Cloud services provider
Stripe stripe.com Customer service platform that supports customer interactions e.g. email; Customer relationship management platform which stores Business User contact information as well as supporting information about the business relationship
Sumo Logic sumologic.com Customer Support Ticketing System
Superside superside.com
SurveyMonkey surveymonkey.com Customer Support; Application host and data store
Synadia synadia.com Customer Relationship Management
Sysdig sysdig.com Customer Relationship Management and Customer Support
Tableau tableau.com
Tackle.io tackle.io CRM and Cloud Provider
Talogy talogy.com CRM and Marketing system; 3rd Party Applicant Tracking System (Relationship owned by client)
Tanium tanium.com Support and helpdesk ticketing services
Teamtailor teamtailor.com Executing imports of data into the Teamtailor service. [Imports]
Teleport goteleport.com CRM Software
Tesorio tesorio.com Hosting Provider
Thinkific thinkific.com Stores customer contact information, subscription status, and other customer related information
TiDB tidb.io If you engage in support within the Salesforce portal and include your CSA Personal Data in the support, your CSA Personal Data will be processed by Salesforce.
Tiger Data (creators of TimescaleDB) tigerdata.com Customer support portal
Tines tines.com CRM, pipeline management, lead scoring
Together AI together.ai Customer relationship management
Totango totango.com CRM Platform
TrustArc trustarc.com Customer service, sales, and support
Typeform typeform.com Customer Data; Customer Services and CRM platform
UKG ukg.com
UiPath uipath.com Managing customer support cases and responding to customers about raised issues.
Usercentrics usercentrics.com
Vanta vanta.com Subscription Management; Support and account management
Vendr vendr.com Customer Relationship Management
Vercel vercel.com Customer relationship management (CRM) and support services
Vimeo vimeo.com Customer relationship management
- WalkMe walkme.com Support
Wasabi wasabi.com Customer support ticket management
WatchGuard Technologies watchguard.com Customer service management and communications.; Support ticketing, customer service management and communications.
Webflow webflow.com Customer relationship management platform
Whistic whistic.com Customer Support
WorkOS workos.com Subscription Management; Support and account management
Yubico yubico.com Customer Relationship Management (CRM) platform
Yugabyte yugabyte.com Customer relationship management
Zapier zapier.com Deployment and management of Zapier services
Zeplin zeplin.io Zeplin uses Salesforce.com for CRM and may store and process user contact information.
Zesty zesty.co CRM
Ziflow ziflow.com CRM - https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf; Sales
ZoomInfo zoominfo.com Customer relationship management
Zyte zyte.com Customer relationship management tool
deepset deepset.ai Customer relationship management (CRM) platform
fal fal.ai - Contact: [email protected]. - Address: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA - Description: Sales CRM; Sales CRM
insightsoftware insightsoftware.com Customer Relationship Management (CRM)
ngrok ngrok.com Customer Relationship Management
Changes
- Removed subprocessor: Impressionwise, LLC evidence
- Removed subprocessor: Informatica Arabia evidence
- Removed subprocessor: Informatica Business evidence
- Removed subprocessor: Informatica Data evidence
- Removed subprocessor: Informatica France evidence
- Removed subprocessor: Informatica Japan KK evidence
- Removed subprocessor: Informatica Polska Sp. evidence
- Removed subprocessor: Informatica S.E.A. Pte. Ltd evidence
- Removed subprocessor: Information Technology Amazon Web Services, Inc. evidence
- Removed subprocessor: Integration Ibérica, S.L. evidence
- Removed subprocessor: Oracle Corp. evidence
- Removed subprocessor: Solutions Private Ltd evidence
- Removed subprocessor: UK evidence
- Removed subprocessor: z.o.o. evidence
- Changed subprocessor: Informatica Software evidence
- Added subprocessor: DMCC evidence
- Added subprocessor: Informatica Business Solutions Private Ltd evidence
- Added subprocessor: Informatica Data Integration Ibérica, S.L. evidence
- Added subprocessor: Temporal Technologies Inc. evidence