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Sub-processors that process customer personal data Customer personal data - means any information that relates to an identified or identifiable natural person and which is protected as “personal data”, “personal information” or “personally identifiable information” under applicable data protection laws and that is processed by a Tines Offering (as defined in our General Terms) at the direction of the customer. Sub-processor Purpose / role Privacy / trust link Geographic location Cloud / self-hosted customer Notes AWS Cloud infrastructure and data AWS privacy Customer-selected AWS region, typically one of: Japan (Tokyo), Australia (Sydney), Switzerland (Zurich), Ireland (Dublin), Sweden (Stockholm), United Kingdom (London), or United States (Oregon) Cloud customers only Processes customer data on the Tines platform AWS Bedrock Hosting AI models (Tines-hosted or customer models) AWS privacy Customer-selected AWS region, typically one of: Japan (Tokyo), Australia (Sydney), Switzerland (Zurich), Ireland (Dublin), Sweden (Stockholm), United Kingdom (London), or United States (Oregon) Can apply to both Used selectively to support AI capabilities within the platform Cloudflare Inc Network infrastructure and secure tunnel routing Cloudflare Trust Hub USA Cloud customers only Provides network infrastructure services supporting delivery of the Tines platform, including encrypted traffic routing for Tines Tunnel. Processes customer data in transit only Google Cloud Platform (Google LLC) Provision of cloud infrastructure services including hosting, storage and processing of customer analytics and usage data Google cloud privacy policy United States Cloud customers only Supports internal business analytics to help us understand customer interaction with the Tines platform Intercom User database management, chatbot support Intercom security USA, Ireland Support function for both customers Customer database and support interactions OpenAI AI model processing and inference for automated workflows and natural language features OpenAI privacy policy United States, Ireland, UK Can apply to both Used for generative AI tasks; processes data only as needed for AI features Plain Customer support / ticketing Plain privacy policy USA, UK Support function for both customers Supports tickets and customer interactions Salesforce (SFDC) CRM, pipeline management, lead scoring Salesforce privacy USA, Germany, France, Japan Support function for both customers Processes customer data Snowflake Data warehouse services Snowflake security Ireland Cloud customers only Customer data storage and analytics Stripe Consumption billing for Tines-hosted AI model Stripe privacy policy USA, Ireland Can apply to both Billing and transaction data, including token usage data tied to AI model consumption Zendesk Customer support and ticketing Zendesk trust USA, Ireland Support function for both customers Support tickets and customer interactions