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User Interviews Subprocessors Last updated: December 5, 2025 All capitalized terms used but not defined herein have the meaning set forth in the commercial services agreement and/or terms between User Interviews, Inc. (“UI”) and Customer. UI uses certain third-party Subprocessors to assist with provision of the Services. This page provides the name, purpose and location for each Subprocessor. UI has signed a Data Processing Agreement with each Subprocessor containing data protection obligations not less protective than those applicable to UI with respect to the protection of Customer Data. Amazon Web Services, Inc.: Stores data from UI’s platform (U.S.A.) AssemblyAI, Inc.: Enables the transcription of Research Sessions recorded on UI’s platform (U.S.A.) Cloudflare, Inc.: Provides services related to the security of UI’s platform, including DNS, CAPTCHA, and firewall services (U.S.A.) Dropbox Sign (Dropbox, Inc.): Facilitates document signing between Researchers and Participants in UI’s platform (U.S.A.) Elasticsearch, Inc.: Enables search and filtering functionality on UI’s platform (U.S.A.) Fivetran, Inc.: Transfers data from UI’s platform to AWS for storage (U.S.A.) Heroku (salesforce.com, inc.): Hosts UI’s production, staging and test environment databases (U.S.A.) Lorikeet (Operator Technologies AI Pty Ltd): Provides an AI customer support agent (Australia) Mailchimp (The Rocket Science Group LLC): Sends transactional emails to Researchers (U.S.A.) Nylas, Inc.: Manages calendar syncing between UI’s platform and third-party calendar providers (U.S.A.) Paragon (Forge Technology, Inc.): Provides an embedded Integration Platform as a Service that enables Researchers to sync data between UI’s platform and third-party data sources (U.S.A.) Postmark (ActiveCampaign, LLC): Sends transactional emails to Researchers and Participants (U.S.A.) PromptLayer (Magniv, Inc.): Enables the management and review of AI prompts, inputs, and outputs (U.S.A.) Recall.ai (Hyperdoc Inc.): Enables the recording of Research Sessions on UI’s platform (U.S.A.) Tremendous, LLC: Facilitates the provision of Incentive payments to Participants (U.S.A.) Twilio Inc.: Sends SMS messages to Participants on behalf of Researchers (U.S.A.) Zendesk, Inc.: Provides email and chat support to Researchers and Participants (U.S.A.) Talk to users today. Seriously, we're fast. Sign up freeBook a demo Product RecruitResearch HubPricingIntegrations & APIsSecurityPanel ReportsCase StudiesRelease Notes🌟 Get a Demo Researcher Resources Help CenterUser Interviews AcademyField GuideBlogPodcastLaunch KitsEventsFree Research TemplatesIncentive CalculatorAffiliate ProgramSubscribe to our newsletter Participant Resources Help CenterBrowse All StudiesFocus Groups StudiesDiary StudiesInterviews StudiesUser Tests & SurveysRefer a Participant Company About UsCareersPartnerships CompareUser Interviews vs. RespondentUser Interviews vs. DscoutUser Interviews vs. QualtricsUser Interviews vs. SurveyMonkey User Interviews is now part of UserTesting, Inc. Copyright @ 2026 UserTesting. All rights reserved. Researcher Terms | Participant Terms | Privacy Policy | CA Privacy Notice What day is best for you? Schedule your demo and see us in action today. Need to contact support? Get in touch