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Data Subprocessors
Welcome to Forethought’s Subprocessor repository page where we maintain a current list of Subprocessors. To support delivery of our Services, Forethought Inc. may engage and use data processors with access to certain Service Data (each, a “Sub-processor”). This page provides important information about the identity, location and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the applicable agreement between Customer and Forethought (the “MSA”).
Third Parties
Forethought currently uses third-party vendors and Zendesk Group Sub-processors to provide infrastructure services, and to help Forethought provide customer support and email notifications. Prior to engaging any third-party Sub-processor, Forethought performs diligence to evaluate their privacy, security, and confidentiality practices and executes an agreement implementing its applicable obligations.
Core Sub‑Processors
Forethought engages a set of core Sub-processors that store and process customer data as part of delivering its primary services. These vendors provide essential infrastructure, monitoring, and application-layer capabilities critical to platform operations. Each is carefully vetted to ensure adherence to Forethought’s security and privacy standards.
Subprocessor Name Purpose Location
Amazon Web Services, Inc. Web Hosting Services United States
MongoDB Web Hosting Services United States
Microsoft Hosting Services Web Hosting Services United States
Google, Inc Web Hosting Services United States
Cloudflare Content Distribution Network United States
OpenAI AI Models United States
Groq AI Models United States
Mistral AI Models United States
Pusher Real Time Processing United States
Datadog Logging platorm United States, Germany
Service-Specific Sub-Processors (If Applicable)
In certain cases, Forethought may engage additional Sub-processors for specific features or services, such as Forethought Voice, depending on the solutions a customer has selected. When these optional services are enabled, Sub-processors supporting those features may have limited access to Customer Data, only as necessary to deliver the functionality and only with the customer’s consent.
Processor Name Details Location
Gladia Automated Speech Recognition (ASR) United States
Deepgram Automated Speech Recognition (ASR) United States
ElevenLabs Generated Text-to-speech (TTS) United States
Cartesia Generated Text-to-speech (TTS) United States
Daily.co Voice Channel United States
Twilio Voice Channel United States
SendGrid, Inc. Email campaign delivery services United States
Snowflake Inc. Data warehouse and analytics United States, Germany
Product Usage Analytics & In‑Product Engagement
To improve user experience and continuously enhance our platform, Forethought uses Sub-processors that support product usage analytics and in-product engagement. These tools help us understand how users interact with our services, identify friction points, deliver onboarding flows, and gather feedback—enabling us to provide a more intuitive and effective experience. Data processed is limited to what is necessary for these purposes and is handled in accordance with our privacy and security policies.
Subprocessor Name Purpose Location
Sentry Error Logging and Tracing United States
Appcues Customer Onboarding and Feedback United States
Gainsight Customer Onboarding and Feedback United States
Zendesk Group
As part of the Zendesk Group, Forethought Technologies, Inc. may utilize Zendesk’s Sub-processors, personnel, and Affiliates to provide and operate the Services. A complete list of these Sub-processors is available here.
Updates
The Sub-processors used by Forethought may change over time. Forethought will update this page with notice of any new or different Sub-processors as appropriate and necessary.
Questions
If you have any questions, please reach out to privacy@zendesk.com
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