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The 2026 State of Player Support Report is available now! Read the full report Services Customer ExperienceFlexible, data-driven outsourced customer support solutions in any language, any skill, anywhere Multilingual Customer Service Outsourcing Player Support Omnichannel Customer Support Community Management Content Moderation VIP Player Support Pre-sales Support Technical Support Technology, AI & DataOur tech solutions are science-backed but always foster the human connection AI & Automation Sentiment Analysis Chatbot Support Workforce Management Customer Experience Analytics CRM & Configuration Knowledge Base Management Customer Journey Mapping Industries Gaming Digital Brands Scale-up Hub Why 5CA Fan-made CX Scalability Technology Resources Blog Case Studies & Guides Research & Reports CX Check Videos About Us People Vision Leadership Security & GDPR History & Values CSR Events Player Support Meetup Utrecht 2026 PS Meetup San Francisco 2025 AI Language Solutions Webinar 2025 AI-Driven Efficiency Webinar 2025 Player Support Meetup Amsterdam 2024 Player Support Meetup London 2024 Player Support Meetup Tel Aviv 2023 Careers Staff Careers Agent Jobs Contact us 5CA Subprocessor list Home / 5CA Subprocessor list Last amendment: 3rd of August 2026 5CA International B.V. acting in its capacity as a Processor utilizes the following Sub-processors, as described in the Data Processing Agreement: Full Legal Name of Sub-Processor Type of Services Provided by Sub-Processor Location of Sub-Processor Data Transfer Mechanism for Transfers of Personal Data to Countries Outside of the European Economic Area (EEA) ITisIT B.V. IT services (ISP) for Processor systems and servers. Damzigt 14, 3454 PS DE MEERN, the Netherlands Not applicable for EEA entity, Appropriate safeguards (data processing agreement) Microsoft Corp. Office tools, PowerBI, Common Data Services, Azure, Microsoft security, browser, data management and other tools. Microsoft Ireland Operations Limited, One Microsoft Place South County Business Park Leopardstown Dublin 18 D18 P521 Ireland Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities Teramind Inc. (if applicable) Data loss prevention solutions, enabling data monitoring and protection. Supports compliance and security of information. 525 Randall Ave Ste 100, PMB 491, Cheyenne, WY 82001 USA Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) Databricks, Inc. (if applicable) Unified analytics platform for data engineering, data science, and machine learning. Supports collaborative data processing and advanced analytics. 160 Spear Street, Suite 1300, San Francisco, CA 94105 USA Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) Postman, Inc. (if applicable) Tool for API development, testing, and documentation. Supports API design, debugging, and collaboration, enabling the building and maintenance of robust APIs. One Market Plaza, 1 Market Street, Steuart Tower, Suite 0800, San Francisco, CA 94105 USA, or VeraSafe Ireland Ltd, Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork T23AT2P, Ireland Not applicable for EEA entities, Adequacy Genesys Telecommunications Laboratories, B.V. (Purecloud) (if applicable) Platform handling customer support calls. Gooimeer 6-02, 1411DD Naarden, Netherlands Not applicable for EEA entity, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) Zendesk Inc. (if applicable) Customer support handling platform. 989 Market St. Ste. 300 San Francisco, CA 94103 Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) Melissa Data Corporation (if applicable) Global address verification and data quality services. 22382 Avenida Empresa Rancho Santa Margarita, CA 92688, USA Adequacy decisión, Appropriate safeguards (Standard Contractual Clauses) Google Ireland Limited (if applicable) Google Chrome browser, Google Sheets, Google Docs used for services provision, data analysis and tools access. Gordon House, Barrow Street, Dublin 4, Ireland Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities Discord Inc. (if applicable) Discord social media used for services provision. 444 De Haro Street #200, San Francisco, CA 94107, USA Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) 5CA Group Affiliates: https://5ca.com/entities/ Supporting provision of the Services as per Agreement including but not limited to solving and handling customer support tickets, chats, other interactions via systems provided by the Controller and Processor. Location of each Affiliate is available at: https://5ca.com/entities/ Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities If translation tool is used: Full Legal Name of Sub-Processor Type of Services Provided by Sub-Processor Location of Sub-Processor Data Transfer Mechanism for Transfers of Personal Data to Countries Outside of the European Economic Area (EEA) Google Ireland Limited Google Cloud translation service (customer support tickets and messages translation). Gordon House, Barrow Street, Dublin 4, Ireland Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities Microsoft Corp. Microsoft translation service (customer support tickets and messages translation). Microsoft Ireland Operations Limited, One Microsoft Place South County Business Park Leopardstown Dublin 18 D18 P521 Ireland Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities DeepL SE DeepL translation service (customer support tickets and messages translation). Maarweg 165, 50825 Cologne, Germany Not applicable for EEA entities, Adequacy decisions for other entities OPENAI, L.L.C. OpenAI translation service (customer support tickets and messages translation). 3180 18th Street, San Francisco, California 94110, USA Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) Anthropic Ireland, Limited Anthropic/Claude translation service (customer support tickets and messages translation). 6th Floor, South Bank House, Barrow Street. Dublin 4, D04 TR29, Ireland Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities Mistral AI Mistral translation service (customer support tickets and messages translation). 15 rue des Halles, 75001 Paris, France Not applicable for EEA entity, Appropriate safeguards (data processing agreement including Standard Contractual Clauses)